Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

Experts Reviews · Company report
ZenAway Nail & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%87+12.3Replies to reviews 7%80+5.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

ZenAway Nail & Spa

Eden Prairie, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 151 medical spas · 4.9★ from 791 Google reviews

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Report card

Percentile vs other medical spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ZenAway Nail & Spa is better than 89% of medical spas.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ZenAway Nail & Spa is better than —% of medical spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ZenAway Nail & Spa is better than 100% of medical spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 80% of medical spas.A
80

Reviews for your job

Customers hired ZenAway Nail & Spa for 8 kinds of job.

ZenAway Nail & Spa for spa services

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Jobs reviewedHow many Google reviews are tagged with this job.146
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$111–$159
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 146 Google reviews tagged “Spa services” · showing 20

Yvonne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I was awesome. Never in my life I've ever had a massage. If I could afford it I would go back everyday. The Best service you could ever get. I give this place 100/10. Totally recommend.

Spa services
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Loved it. The couples 90 min head spa was fantastic. Left feeling clean and refreshed.

Back massagesSpa services
Ingrid3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The 90 min head spa experience was the most relaxing, refreshing self care day I have had in a long time! Highly recommend it!

Spa services
AlyssaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Was gifted the head spa treatment by my partner and it was such a treat! They were very professional and thorough.

Spa services
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experience and very friendly staff!

Spa services
Candace10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Celebrated my sisters 40th by doing the headspa! It was very relaxing! Would do it again

Spa services
Chelsea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful service! Very kind. The whole experience was very relaxing!

Spa services
Camry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very nice staff!! Accommodating to our needs. Clean establishment. Great service. Would come again!

Spa services
Aurora7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This was the most incredible experience! Not only do you get a relaxing head spa but also a back massage, face mask, and hot stones! Can’t wait to come back again. It will relieve any stress you have!

Spa services
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The best naked manicure I've ever had! Fan for life.

Foot massagesSculpted nailsBack massages
Haley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My friend took me here for my birthday, hands down one of the best gifts I’ve gotten in 33 years! We had the head spa service and it’s SO worth it. The massage was incredible, the technicians were through and my hair has never been softer or felt cleaner. Cannot recommend this place enough.

Spa services
Erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Amazing from pre booking through the end of services !!!!

Paid $140–160Spa services
Chloe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone was so kind and it was a very relaxing environment!

Paid $120–140Hand & foot massagesSpa services
Christina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great customer service and amazing couple massage. Can't wait for the full body services to become available.

Paid $200+Hand & foot massagesBack massagesSpa services
Grace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

my friend and i booked a scalp massage here and it was a very lovely experience! so relaxing! our hair and skin felt so soft to the touch after. Absolutely loved the hot rock back massage and will definitely be back for more! :-)

Paid $120–140Spa services
Mya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

My bf and I came here for our couple’s date. The place is very beautiful and clean, the staff are very nice and friendly. We did couples massage, pedicure, and headspa. Our services were great and we had good massage and my toes were Polish very clean and neat.

Customer photo from Mya's review
Foot massagesHand & foot massagesPedicure
Stacy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

INCREDIBLE experience! Highly recommend the 90 minute couples head spa!

Spa services
TKLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My sister & I greatly enjoyed the head spa and massage! Yen & Will did our services and were so wonderful, probably one of the better massages we've had easily!

Paid $120–140Spa services
Brooke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

10/10. I got the 90 min neck massage with the head spa treatment. Loved every minute. Everything was above and beyond. I was expecting just head/neck treatment but I also got warm towels on my feet, feet and hand massage, a foot massager while they blew my hair dry… loved it.

Paid $180–200Hand & foot massagesSpa servicesService not listed
Jordan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic headspa treatment!

Paid $180–200Hand & foot massagesSpa services

Show more spa services reviews (126 more) →

Price

$113+40% vs typical medical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa services146$111–$159
Back massages132—
Pedicure98$35–$68
Hand & foot massages90—
Foot massages86$50–$131
Manicure55$30–$56
Gel manicures11$32–$56
Nail painting10—

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