Air duct cleaning service · Troy, MI · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%93+14.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 28 air duct cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★282 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
$441typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Zeppelin Cleaning Services holds a 5/5 rating from 282 Google reviews, with the owner responding to 8% of them. Customers frequently cite punctuality, professional communication, and competitive pricing for air duct, carpet, and dryer vent cleaning. Recurring themes include thorough work, detailed process explanations, and before-and-after photo documentation. One reviewer noted the company is slightly more expensive than competitors but considered the cost justified by the quality of service provided.
Google rating: 5.0 out of 5 from 282 reviews (100% five-star).
Reviews on this page: 282 Google reviews (242 with written comments, 6 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 23, 2026.
Service: Air Duct Cleaning Service serving Troy, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other air duct cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
Zeppelin Cleaning ServicesAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zeppelin Cleaning Services: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zeppelin Cleaning Services: 100/100 on this factor. Category median: 92.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zeppelin Cleaning Services: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zeppelin Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
282 Google reviews we collected
5.0of 5
5 stars281100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 242 written reviews
100%praise
Praise497100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2025%
Reasonable5873%
Overpriced11%
Not sure00%
$441+2% vs typical air duct cleaning services
Middle half of what 62 customers paid ($295–$529) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14128%
Quality & results12024%
Would recommend9319%
Speed & response7615%
Communication398%
Price & value194%
Honesty & trust112%
What customers talk about
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time, Professional, knowledgeable and cost effective.”
“Couldn’t be happier with their service and attention to detail.”
“I would recommend Zeppelin Services to anyone looking for a reliable company.”
“In the past we’ve used big name companies with catchy jingles, but never again.”
“Zeppelin is a very good company that will do the job quickly and efficiently for not a lot of money which now a days is important.”
“They kept me informed on each step of the process and were out of my home in a timely fashion.”
“They are little bit more pricey but it’s definitely worth the money.”
“These guys… Simply the best… knowledge, thorough, honest, professional, amazing work ethic!”
People customers mention
Marco10 reviews
Andrew7 reviews
Noah6 reviews
Tyler6 reviews
Zack4 reviews
Tony4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zeppelin Cleaning Services for 2 kinds of job. Pick one to see what they paid and said.
EricaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Zeppelin is a very good company that will do the job quickly and efficiently for not a lot of money which now a days is important. They kept me informed on each step of the process and were out of my home in a timely fashion. I will definitely be using them in the future!!
Paid $400–600Great priceHVAC duct & vent cleaning
Terri2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Just had Zeppelin cleaning Service out to clean ducts and vents in our home. Very professional and friendly. They went over every detail and process. Highly recommend
Paid $400–600Great priceHVAC duct & vent cleaning
Dr.Local Guide · 125 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recently had the HVAC and air ducts cleaned for the first time. This is the second home service I've had performed by the Zeppelin team! Tyler and Noah were professional, thoughtful, informative, and made sure that I was aware of each stage of the process. Additionally, the before and after photos were remarkable!…
Philip10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Zeppelin did an amazing job cleaning my carpets and cleaning out my ducts and dryer vent. The technicians were knowledgeable, polite and very efficient.
The Zeppelin office staff were equally wonderful. They always kept me in the loop and did great follow up.
I highly recommend Zeppelin and would utilize them again.
Karen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The two guys that came out to clean the carpet and rugs were very professional and knowledgeable. I highly recommend them to anyone!
Paid $1,000–1,200Reasonable priceService not listed
Samina12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The people in the office and the guys who came to my home for carpet cleaning were so wonderful and so friendly. They did an excellent job. They even sent sympathy flowers for my family member who died. Really wonderful people and company! Highly recommend!
Zeppelin is a very good company that will do the job quickly and efficiently for not a lot of money which now a days is important. They kept me informed on each step of the process and were out of my home in a timely fashion. I will definitely be using them in the future!!
Price assessment: Great price
Price: $400–600
Services: HVAC duct & vent cleaning
Mary Gustafson6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Just had Zeppelin cleaning Service out to clean ducts and vents in our home. Very professional and friendly. They went over every detail and process. Highly recommend
Price assessment: Great price
Price: $400–600
Services: HVAC duct & vent cleaning
Dr. Vernal TillerLocal Guide · 125 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
I recently had the HVAC and air ducts cleaned for the first time. This is the second home service I've had performed by the Zeppelin team! Tyler and Noah were professional, thoughtful, informative, and made sure that I was aware of each stage of the process. Additionally, the before and after photos were remarkable! Tyler and Noah ensured that I had another exceptional customer experience!
Price assessment: Reasonable price
Price: $400–600
Services: HVAC duct & vent cleaning
Response from the owner · a week ago
Thank you so much for taking the time to leave such a wonderful review, Dr. Tiller! We are thrilled to hear that Tyler and Noah delivered another exceptional customer experience during your HVAC and air duct cleaning service. They always strive to be thorough, professional, and clear about every step of the process, and those before-and-after photos really show the difference! We truly appreciate your continued trust in Zeppelin Cleaning Services for your home care needs in Troy. We look forward to serving you again next time!
Zachary Schrode1 reviewiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Jake and Kyle helped with mold/mildew remediation and removal. Couldn’t be happier with their service and attention to detail. I felt informed and educated on the process from quote to job completion. Would recommend and use zeppelin cleaning services again.
Response from the owner · a week ago
Thank you so much for the fantastic review, Zachary! We're thrilled to hear that Jake and Kyle provided exceptional service and thorough attention to detail during your mold and mildew remediation. Ensuring our clients feel fully informed and educated throughout the entire process is a top priority for us, so it’s wonderful to know you had such a positive experience. We truly appreciate your recommendation and look forward to helping you with any future cleaning or restoration needs in Birmingham!
Philip Guastella10 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Zeppelin did an amazing job cleaning my carpets and cleaning out my ducts and dryer vent. The technicians were knowledgeable, polite and very efficient.
The Zeppelin office staff were equally wonderful. They always kept me in the loop and did great follow up.
I highly recommend Zeppelin and would utilize them again.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: HVAC duct & vent cleaning
Response from the owner · 2 weeks ago
Hi Philip, thank you so much for the glowing review and your kind words! We are thrilled to hear that our team provided exceptional carpet cleaning, dryer vent cleaning, and HVAC duct cleaning for your home. Knowing that both our technicians and office staff made the entire process seamless, efficient, and communicative truly means the world to us. We sincerely appreciate your recommendation and look forward to serving you again for all your future home care needs!
Kay McNeight3 reviewsiTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
I have repeatedly used Zeppelin for cleaning my carpets and furniture. Their service employees always do an exceptional job, taking great care to remove stains and clean thoroughly. I will not use anyone else.
Karon jackson1 reviewiTotal number of Google reviews Karon has written across all businesses on Google Maps, not just this one.
