Air duct cleaning service · Troy, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty95−0.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 28 air duct cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
5.0★★★★★2,039 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
$436typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Zeppelin Cleaning Services for punctual arrivals, clear communication, and the provision of before-and-after photos for air duct and dryer vent cleaning. Pricing is often described as straightforward, and staff are noted for being professional and thorough. However, some low-star reviews cite erratic scheduling, appointment confirmation issues, and instances where the cleaning depth did not meet expectations or incorrect parts were installed.
Google rating: 5.0 out of 5 from 2,039 reviews (98% five-star).
Reviews on this page: 2,039 Google reviews (1,682 with written comments, 45 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: October 23, 2026.
Service: Air Duct Cleaning Service serving Troy, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other air duct cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Zeppelin Cleaning ServicesAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zeppelin Cleaning Services: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zeppelin Cleaning Services: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zeppelin Cleaning Services: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zeppelin Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zeppelin Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zeppelin Cleaning Services: 39/100 on this factor. Category median: 91.D
39
Bar = this company · dark tick = category median.
Star ratings
2,039 Google reviews we collected
5.0of 5
5 stars1,99498%
4 stars271%
3 stars30%
2 stars40%
1 star111%
Praise vs complaints
Phrases our text analysis found in 1,682 written reviews
99%praise
Praise3,92499%
Complaints221%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price9133%
Reasonable17563%
Overpriced00%
Not sure104%
$436+1% vs typical air duct cleaning services
Middle half of what 217 customers paid ($278–$529) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,08527%
Quality & results95524%
Would recommend64716%
Speed & response61015%
Communication40410%
Price & value1925%
Honesty & trust531%
What customers talk about
We read 1,682 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The guys were Communicative, professional, and timely.”
“He was deliberate, communicative (before and during the appointment) and worked long and hard to do a great job.”
“I was on the road 1/2/2023 and the driver was horrible.”
“I will use Zeppelin again and recommend their service.”
“Let's just say I wouldn't ever call them for any other service again or recommend them to anyone else!”
“Technician was knowledgeable, prompt and courteous.”
“They never showed us what or how much they cleaned out of the ducts however they left a swath of destruction behind.”
“From the time I first placed the call through the actual cleaning process everything was thoroughly explained.”
“Very knowledgeable (they send their employees through extensive training), professional, reliable, on time and reasonably priced.”
“em if they could come back but they told me I would have to pay FULL PRICE for the dryer vent clean out and they wanted to charge me $45 more dollars…”
“Good people honest folks are hard to come by, but if you use this company you found them”
People customers mention
Tyler54 reviews
Marco53 reviews
Matt48 reviews
Kyle32 reviews
Zepplin27 reviews
Andrew26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zeppelin Cleaning Services for 8 kinds of job. Pick one to see what they paid and said.
Kim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Mike was awesome. I didn’t have much hope that the carpet cleaning would make much of a difference, and Mike didn’t over-promise. He was deliberate, communicative (before and during the appointment) and worked long and hard to do a great job.
What he accomplished, especially after working a long day, was such a relief. Thanks, Mike and Zeppelin!
Jean4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Just had my air ducts and dryer vent cleaned and Zeppelin did an amazing job. From the time I first placed the call through the actual cleaning process everything was thoroughly explained. No surprises and I appreciated the before and after pictures that let me see what was done. Very friendly, respectful and…
Jonathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The guys were Communicative, professional, and timely. We got our events and dryer vent cleaned. I appreciated that they were very respectful and spent the entire time working. I enjoyed that they showed me before and after photos when they were done, I was able to pay with card and there was no extra fee for that…
Sue3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Technician was knowledgeable, prompt and courteous. He worked efficiently and thoroughly then detailed his opinion of my setup. I would hire the company in the future.
Paid $1–200Reasonable priceService not listed
JohnLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
great service and very friendly techs. would defiantly choose zeppelin again to get my vents cleaned. Noah, Matt and Jake were all professional.
Paid $400–600Great priceHVAC duct & vent cleaning
JENNIFER4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We just had our air ducts & vents cleaned. Would definitely recommend Zeppelin to do air duct cleaning for my family and friends. Both the admin team and the gentlemen that came out to do the work were professional and excelled at communication. They explained the process and kept us updated throughout the process.…
Mike was awesome. I didn’t have much hope that the carpet cleaning would make much of a difference, and Mike didn’t over-promise. He was deliberate, communicative (before and during the appointment) and worked long and hard to do a great job.
What he accomplished, especially after working a long day, was such a relief. Thanks, Mike and Zeppelin!
Price assessment: Reasonable price
Price: $200–400
Services: Carpet steam cleaning
Connor James4 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Just had my air ducts and dryer vent cleaned and Zeppelin did an amazing job. From the time I first placed the call through the actual cleaning process everything was thoroughly explained. No surprises and I appreciated the before and after pictures that let me see what was done. Very friendly, respectful and professional staff. Would highly recommend this company.
Price assessment: Reasonable price
Price: $400–600
Services: HVAC duct & vent cleaning
Jonathan Bugg5 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
The guys were Communicative, professional, and timely. We got our events and dryer vent cleaned. I appreciated that they were very respectful and spent the entire time working. I enjoyed that they showed me before and after photos when they were done, I was able to pay with card and there was no extra fee for that which is a nice convenience. Highly recommend.
Price assessment: Reasonable price
Price: $400–600
Services: HVAC duct & vent cleaning
susan cook1 reviewiTotal number of Google reviews susan has written across all businesses on Google Maps, not just this one.
Technician was knowledgeable, prompt and courteous. He worked efficiently and thoroughly then detailed his opinion of my setup. I would hire the company in the future.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
JohnLocal Guide · 14 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Lawrence did a great job on the carpet and it looks great . Make sure if you use them that you get a confirmation of your appointment. I waited until 15 minutes before the end of the arrival window when I called the office they had no record of my appointment. They were able to get an associate to come out within 30 minutes and because of Lawrence all was made right. Thank You!
I will use Zeppelin again and recommend their service.
Kathleen Misajon3 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
The Zeppelin team was a pleasure to work with from the very start. Booking was easy, questions were clearly answered, pricing was straightforward, and the technicians were exceptional. Tyler and Noah were very professional and very friendly - the perfect combination. They were informative, efficient, and took great care to ensure our dogs were ok throughout the process. Highly recommend this company and these techs, we will absolutely call them for future needs.
Chase Martin2 reviewsiTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
This company is amazing. I had a licensed builder review their quote and even he said it was a good quote and go with them. Then he looked at the work and still said the same thing. Good people honest folks are hard to come by, but if you use this company you found them
