Garbage collection service · San Jose, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 92 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
5.0★★★★★275 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Zero Junk - San Jose Junk Removal Service at a glance
Customers consistently praise the service for punctuality, fair pricing, and efficient handling of residential cleanouts, furniture removal, and renovation debris. Reviewers highlight quick scheduling options, including same-day appointments, and note that crews communicate effectively via text while working carefully to avoid property damage. One low-star review criticized a significant delay and a price increase from the initial quote, though this appears isolated compared to the overwhelmingly positive feedback regarding reliability and value.
Google rating: 5.0 out of 5 from 275 reviews (99% five-star).
Reviews on this page: 275 Google reviews (253 with written comments, 29 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Furniture Removal Service serving San Jose, California.
Data from Google, last updated November 2, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zero Junk - San Jose Junk Removal Service: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zero Junk - San Jose Junk Removal Service: 95/100 on this factor. Category median: 98.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zero Junk - San Jose Junk Removal Service: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zero Junk - San Jose Junk Removal Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zero Junk - San Jose Junk Removal Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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Bar = this company · dark tick = category median.
Star ratings
275 Google reviews we collected
5.0of 5
5 stars27399%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
99%praise
Praise54199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2370%
Reasonable927%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16530%
Staff & attitude10519%
Price & value10319%
Quality & results7213%
Would recommend6612%
Communication173%
Honesty & trust173%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I called and scheduled an appointment for the next day.”
“The team was friendly, arrived on time, and made the whole process easy.”
“Their pricing was fair and they were quick to remove the items I needed.”
“Zero Junk provided excellent service at a very affordable price.”
“We called them for same day furniture pickup , it was a great experience, price is too good compare to other companies , will strongly recommend”
“She kept me updated on when the pickup crew would arrive, and she answered every question quickly, completely, and with a genuinely great attitude.”
“I genuinely believe the clean, open spaces made a difference to buyers.”
People customers mention
Alex7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zero Junk - San Jose Junk Removal Service for 8 kinds of job. Pick one to see what they paid and said.
KKayla8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The Zero Junk team was great! I called and scheduled an appointment for the next day. The team arrived in the first half of the arrival window and sent a text when they were on their way. Their pricing was fair and they were quick to remove the items I needed. We will use them again!
Reasonable price
AAdit2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service! They were very helpful and nice. They even took a little bit more than what was initially decided. Highly recommended!!
Great priceHouse & garage cleanouts
EEllie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent price after comparing several companies. Fast pick up as well. I've used them several times and they gave me the best price every time. Highly recommended!
Great priceAppliance removal & disposal
RRohit2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zero Junk provided excellent service at a very affordable price. The team was friendly, arrived on time, and made the whole process easy. Great value for the money I’d definitely use them again!
Great priceHouse & garage cleanoutsAppliance removal & disposalFurniture removal
PPardeep1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called for junk removal in my garage , same day booking was possible with them and many said no, crew was humble and hard working
Not sureHouse & garage cleanouts
AAkiiLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
one of the best junk removal company we have hired so far , right on time , proce is good , great guys
We are deeply grateful for your terrific review. It's immensely rewarding to know that you found our service efficient and well-priced. Our team's goal is to make every customer experience hassle-free, and your satisfaction with our efforts is our top priority. Thank you for choosing Zero Junk for your needs. We would be happy to assist you again whenever required. Anticipating the pleasure of serving you in the future.
K
Kayla Miller8 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
The Zero Junk team was great! I called and scheduled an appointment for the next day. The team arrived in the first half of the arrival window and sent a text when they were on their way. Their pricing was fair and they were quick to remove the items I needed. We will use them again!
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you very much for your wonderful feedback. It is rewarding to see our team's efforts in providing prompt and efficient service recognized. At Zero Junk, we aim to ensure each appointment is as smooth as possible, and your satisfaction is incredibly important to us. We are pleased that our pricing and timely service met your expectations. Should you need help again, we’d be delighted to assist you. We look forward to serving you in the future.
R
Rakesh Shah1 reviewiTotal number of Google reviews Rakesh has written across all businesses on Google Maps, not just this one.
Excellent price after comparing several companies. Fast pick up as well. I've used them several times and they gave me the best price every time. Highly recommended!
Price assessment: Great price
Services: Appliance removal & disposal
Response from the owner · 3 weeks ago
Thank you so much for your feedback on google , we look forward serving you for all junk removal to all your properties in bay area
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Rohit Ghangas2 reviewsiTotal number of Google reviews Rohit has written across all businesses on Google Maps, not just this one.
Zero Junk provided excellent service at a very affordable price. The team was friendly, arrived on time, and made the whole process easy. Great value for the money I’d definitely use them again!
