Analyzing 6,594,0446.6M ReviewsFor 18,29418.3K Experts
Google reviewers rate Zerorez Jacksonville 4.9 out of 5 based on 8,458 reviews, with the owner responding to 79 percent of them. Customers frequently praise the company for punctual appointments, professional communication, and thorough cleaning of carpets, tile, and air ducts. Recurring themes highlight fair pricing, courteous staff, and effective stain removal. However, some low-star reviews criticize inconsistent pricing, missed appointments, and instances where technicians did not follow described procedures or left areas uncleaned.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
8,458 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 386 customers paid ($164–$427) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt, thorough, clean, respectful and professional!”
“This felt disorganized, inconsistent, and frankly unprofessional.”
“The technician, Isaiah was very thorough and professional.”
“Unfortunately, once the carpet dried, it smelled terrible.”
“My rug is HUGE and he was incredibly professional, and took care of it quickly for us!”
“This delayed things which was ok with me but the tech then rushed things and as he was leaving he said to me if the grout dries and isn’t clean just c…”
“…eamer who did a lousy job in cleaning my air vents over a year ago I will recommend zero Rez to all my friends and anyone that will listen to me.…”
“Extremely disappointed and will not use this company in the future.”
“He explained in detail what he would be doing and the cost of our requested service and the cost of any supplemental service we may wish to include.”
“Excellent customer care, expeditious but thorough and fair prices.”
“Excellent work highly overpriced, but I had done prep work before they came and gave me a final price so I would require them to give me a price befor…”
“The guy, I forgot his name, was punctual, polite, thorough and a genuinely nice guy.”
“Technician lied to dispatch said they called me and came to the location and the address I gave does not exist.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez Jacksonville for 8 kinds of job. Pick one to see what they paid and said.
I wasn't sure that the process would be as effective as previous shampooing but the carpets came out so clean and even better than other types cleaning. I'm very impressed! Great job, Isaiah...
Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.
Morgan was fantastic! My rug is HUGE and he was incredibly professional, and took care of it quickly for us! Thank you so much and will be calling you for our carpets next!
We had an excellent experience with Zerorez. Our technician, Henderson, was on time, friendly, knowledgeable and courteous. He explained in detail what he would be doing and the cost of our requested service and the cost of any supplemental service we may wish to include. He also gave us several suggestions to…
Nomar was friendly and very professional. I've recommended him to my sister for her sofa cleaning
Mr. Damien was very professional and has an awesome personality. I do think it was little pricey, but customer service was good.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 2272 | $176–$365 |
| Pet stain & odor removal | 823 | — |
| Area rug cleaning | 764 | $158–$390 |
| Upholstery cleaning | 764 | $203–$421 |
| Carpet steam cleaning | 463 | $158–$327 |
| Mattress cleaning | 14 | — |
| Leather cleaning | 13 | — |
| Drapes & curtain cleaning | 5 | — |
4.9 ★★★★★ 8,458 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I wasn't sure that the process would be as effective as previous shampooing but the carpets came out so clean and even better than other types cleaning. I'm very impressed! Great job, Isaiah...
Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.
Thank you, Susan! We look forward to seeing you again.
Exc
Morgan was fantastic! My rug is HUGE and he was incredibly professional, and took care of it quickly for us! Thank you so much and will be calling you for our carpets next!
Colton did a great job. He is a true professional. He just cleaned our house. Thank you!
Showed up as expected and did a great job. Fair price for the work.
Prompt and very courteous service. Nearly whole house done , both tile and carpets, in an efficient and complete manner. Also cleaned couch nicely. Tile grout looks new! Highly recommended. Rep was very knowledgeable and accommodating.
Jacob did a great job! He started cleaning the carpets and ended up making me feel comfortable with doing my tile floors. He was on time, courteous and thorough. He was very flexible when I had to ask him to turn off the equipment so my cat could possibly come out from under the bed for a vet appt. He said he's new and I think he'll do a great job for Zerorez!
Great service and great job
We had an excellent experience with Zerorez. Our technician, Henderson, was on time, friendly, knowledgeable and courteous. He explained in detail what he would be doing and the cost of our requested service and the cost of any supplemental service we may wish to include. He also gave us several suggestions to keep our carpets in good condition. We will use Zerorez again in the future.
Analyzing 6,594,0446.6M ReviewsFor 18,29418.3K Experts
