How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREZerorez Jacksonville
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 8,458 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Jacksonville for 8 kinds of job.
Zerorez Jacksonville for area rug cleaning
Clear ✕All 767 Google reviews tagged “Area rug cleaning” · showing 100
Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.
Exc
Morgan was fantastic! My rug is HUGE and he was incredibly professional, and took care of it quickly for us! Thank you so much and will be calling you for our carpets next!
This office provides the best carpet and tile care in Jacksonville. The associates are exceptionally competent and professional. They keep you informed about their work and don't try to up sell you. The carpets are clean and they don't leave them so wet it takes two days to dry. I'll never use any other company.
In time and great work!!
Colton was efficient, thorough, and determined to do a good job.
Friendly, fast, fabulous
A very nice experience, the technician was very thorough and professional. I was. Wry pleased with the service. He was a miracle worker.
Very professional
Gab was great and did a awesome job
Friendly, efficient, and professional! Highly recommend!
Zerorez did an excellent job of communicating the services provider and also an excellent job of cleaning our carpets!
Very timely, professional and courteous.
Technician was efficient, explained what he did. Carpets look good.
The tech was very friendly and professional.
Oily moily! My carpets look brand new! We even added the odor treatment, we’ve been living in our town home for 3 years. Tony is amazing, exceptional customer service, amazing eye for detail and wonderful work ethic! We will be using them again, and hopefully Tony will still be here!
The guys were professional, polite and did a great job.
Alex was very knowledgeable, a hard worker, and a total gentleman. Will absolutely recommend him and will definitely use Zerorez again. Bravo!
Knowledgeable, friendly and helpful young man cleaned two rooms of carpet and two love seats and a wing back chair. He was very careful and professional and was mindful of our home and making sure he didn’t disturb anything. Left our home much cleaner. We would highly recommend him and the Zerorez company. Because…
The tech showed up on time. He did a great job cleaning the carpet. The carpet was very dirty but he got the spots out. I will be calling him again and again.
Isaiah called ahead, showed up promptly, worked efficiently, was pleasant, and made our ten-year-old carpet as clean as he possibly could!
Kyle was amazing! He was really friendly and professional! Our carpet looks like new again!
Morgan was very polite and professional. We had a carpet and area rug cleaned. Appointment setter did not mention our need to pre vacuum the space. I happened to catch it on Reddit the night before so we did vacuum in time.
Wouldn’t think of using any other service ! Fantastic service! Always on time or before. They do a wonderful job. You should give them a call you won’t be disappointed!!
Alex was friendly and efficient and professional. Terrific job.
Excellent customer care, expeditious but thorough and fair prices. Definitely recommend
Always professional Always on time. Always do a great job.
As always, I had a great experience with Zero Rez! My technician was fantastic and made sure that I was fully satisfied with the carpets before he left. They look so much better and I love not having a strong chemical smell in my home.
Donald did a fabulous job cleaning our carpets. We’ve used Zerorez dinners and they never disappoint.
Morgan did an excellent job in cleaning my house carpet and stairs, very thorough and made sure after cleaning each room he asked me check it out. Great job!
Gabe did a fantastic job on our carpets, rugs, and upholstered furniture. From move outs, move ins, current pets, new pets, etc.. we needed it! He was detailed, timely, friendly, and really went the extra mile. I would recommend ZeroRez Jacksonville to anyone!
Colton did a phenomenal job cleaning our carpets and explaining each service. He’s very professional and friendly, and I would recommend him 10/10 times.
Colten did a great job! My carpet and rugs look so good now!
Great service. Knowledgable tech.
Caleb, the technician, did a great job cleaning up the few stains and traffic areas on our carpet. He was very eager to please and wanted to make sure we were happy with the results. We will definitely request him next time. He is a true asset to the business. We love Zerorez because the carpet always comes out soft and clean.
My experience was great, we have a baby otw and we had a couch and rug that smelled like dog, and Morgan cleaned both of them great!
We had a really great experience with Dalton. He did such a wonderful job. Was very professional and thorough. Highly recommend!
The best cleaning ever. The technician took his time and everything looks great. The price is the same as much inferior service.
Dalton did a wonderful job cleaning our carpets, rugs, and couches today. He was very careful and thorough. Very kind and and easy to work with as well. Thank you, Dalton and Zerorez!
Hospitable, professional, efficient and charming/easy to talk with, great prices!
Excellent services….carpets look great! Morgan was punctual, friendly and efficient. Thoroughly explained the process and was careful and respectful of our home.
Nice, professional and job well done
The technician arrived on time and called 30 minutes before he arrived. They did a great job with my carpet. Thank you so much!!!
They were on time, courteous and efficient.
Friendly technician who did a great job! Highly recommend for a whole house clean !!
Technician Eric did a great job and was very personable.
We always have a good experience with Zerorez cleaning our furniture and area rugs
I had a large wool area rug cleaned.The service was very professional and thorough. Appreciate the great communication before and after the service.
Great experience and the tech was extremely helpful, prompt and thorough!
Kaz was professional and did a great job.
Quick, easy & affordable
As always, professional and efficient. Will definitely be a repeat customer. Thanks
Great job. Excellent work. Carpets came out better than I thought they would. Very pleased
Colton did an excellent job. He was in and out without too much disruption and actually was early, so it got it out of the way quicker, leaving us the rest of our day to do things we had to do. He was very professional. I give him an A+.
Polite, courteous technician. He was punctual, and did a great job.
He did a great job
Great company, easy to work with, carpets always clean. Dalton was very pleasant and understood immediately what I needed done. Give him a raise!
Tech arrived on time and did an excellent excellent job.
The entire procedure was easy and satisfying. Easy to use the web site to make appointments and when I had questions they got back to me. Colton is a very reliable technician he arrived on time explained everything as he went along. He was efficient and a good sales person. Job well done
Representative arrived on time. Inspected all areas designated cleaning areas. Explained process and asked if I had additional questions. Cleaning did not take long, carpet and area rug look great. HAPPY CUSTOMER
Very polite, courteous. Punctual on time, great communication. Very professional, very knowledgeable. Offer other services. I wish I could remember the young man's name that did my carpet but I give him a 10 Stars he was excellent!!! 💯 Would recommend and use again 🤗
The service was excellent!!! The best job done by far from any other services I have used before!!!
We have used Zerorez since they opened in Jacksonville. I am always amazed at the miracles they are able to perform on our floors. Always polite, professional and kind. We are a grateful, forever customer.
The technician (Dalton) was excellent; knowledgeable, professional and very helpful
Isaiah was thorough and had good suggestions for an unusual rug.
Always punctual and professional. Morgan does fantastic work with the carpet.
Dalton was very professional and courteous. He took special care in treating some stubborn areas and I am very pleased with the service.
Harrison is a delight…very efficient and professional with a wonderful “can do” attitude! He always does a fabulous job.
The technician was polite, helpful & knowledgeable.
Great business - communication, customer service and results. Have used them in the past and wouldn’t think of using anyone else. Highly recommend!
Super effective cleaning & fast service! I've been using ZeroRez for about 8 years and they always clean my carpets & grout to perfection! Thank you!!!!
My technician was wonderful. He was professional, knowledgeable, and helpful. The rugs & sofas are clean and fresh.
Prompt service. In and out quickly, carpets look great!
Dalton did an excellent job. He was professional, thorough, and took the time to address specific problem areas I pointed out. The carpets look great, and the overall results exceeded my expectations. I’d definitely use Zerorez again based on this experience.
This is my second time using them, and I’m equally as pleased
Continued excellence. I’ve used Zerorez many times in the past and was concerned that service would slip a bit but to my relief the employees that arrived at my door today were nice, presented well, professional, and knowledgeable. I will absolutely call them again for floor and upholstery cleaning!
Isaiah and Kendall were great- prompt, very pleasant and eager to do a good job, explained everything, were careful of my furniture, did a GREAT job cleaning carpets and area rugs.
Gerard is a pillar of customer service. Crew Came were very polite, friendly and professional. I know now why they get the highest ratings. RESPECT
So pleased with the results from my recent rug cleaning. The team was professional, helpful and made the process easy.
AMAZING SERVICE!!!! The tech worked ALL day long and got my entire Clubhouse looking brand new, all of my residents are super impressed!!!
My husband and I were extremely pleased with the carpet cleaning done by Zeroez last Monday. Dalton was professional and did a terrific job on our bedroom carpets. I will certainly think of Zeroez and Dalton the next time carpet cleaning is required.
I had not had my home carpet an rugs cleaned in a much longer time than I usually wait. I had intended to replace them. I am very pleased I took another opportunity to do another round. Zerorez came thru again. Morgan did a fantastic treatment. This was quite a restoration. Thanks Morgan.
Always a good, thorough job. Friendly, helpful, courteous technician.
Awesome service as always!
Very nice job and professional. Highly recommend
I can always count on Zerorez to do a great job. Zerorez is my go to for carpet, area rug & grout cleaning. Colton was my tech. I was happy he was available when I requested him. He called with an eta, was polite and professional, explained everything in detail and did an outstanding job. I highly recommend Zerorez.
Thorough explanation of the process beforehand, tested a couple of areas to measure results . Took the time to ensure everything was done to my satisfaction. Excellent work, very courteous and professional.
Zerorez did a great job, very Professional and hard-working. Mom approved and highly recommended. Thank you!
They did great! Were on time! Didn't stink! Didn't steal anything! It was great! Josh was all smiles and helpful!
On time, fast, and thorough!
I had routinely used Zerorez in California, and was thrilled to learn that they were here in the Jacksonville area. The technician, Felton, was very professional, and very thorough. I highly recommend them.
The customer service was excellent. Friendly staff and very professional.
Henry was the representative from Zerorez that cleaned my carpets. He was friendly, informative and an excellent worker explaining each step as he did the job.
The tech was on time and very pleasant. He made sure he knew exactly what we needed done and offered additional services at a discount. The rugs looked great when finished. We have always been happy with the quality service of Zerorez .
Very nice service man.
Dalton was awesome. Fantastic job!!
Their technicians always do great work and these guys were no exception. Carpets look great!
Update 5 Sep 24. Zerorez did it again. Gab just finished cleaning my carpet. He did an outstanding job. Carpet is clean and looks great. Zerorez hires some good people. Everytime someone comes to my house to provide a service, they are professional and personable. Seems to be a good company to work for and utilize…
Great job!
Dalton did a fantastic job Very knowledgeable in his service and products. I've been a customer of Zerorez for 3 years and will continue to do so.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 2272 | $176–$365 |
| Pet stain & odor removal | 823 | — |
| Area rug cleaning | 764 | $158–$390 |
| Upholstery cleaning | 764 | $203–$421 |
| Carpet steam cleaning | 463 | $158–$327 |
| Mattress cleaning | 14 | — |
| Leather cleaning | 13 | — |
| Drapes & curtain cleaning | 5 | — |
