Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Zerorez Jacksonville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez Jacksonville

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 8,458 Google reviews

📞 Call (904) 287-5727Request a call backWebsite ↗

Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Jacksonville is better than 92% of grout cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Jacksonville is better than 86% of grout cleaning.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Jacksonville is better than 95% of grout cleaning.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Jacksonville is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Jacksonville is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Jacksonville is better than 85% of grout cleaning.A
85

Reviews for your job

Customers hired Zerorez Jacksonville for 8 kinds of job.

Zerorez Jacksonville for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.463
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 463 Google reviews tagged “Carpet steam cleaning” · showing 20

Carey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Colton did a phenomenal job cleaning our carpets and explaining each service. He’s very professional and friendly, and I would recommend him 10/10 times.

Paid $500+Reasonable priceCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
AlexisLocal Guide · 276 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Friendly technician who did a great job! Highly recommend for a whole house clean !!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Jeanette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

He did a great job

Paid $300–350Reasonable priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality
BrianLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The service was fantastic!!! You guys pulled up gunk in the carpet that I thought would never come out.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TheresaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Harrison was professional and he did a great job getting the stains in my carpet out. Thank you so much Harrison 💓

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal+ Quality
Gentry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Kaz was fast and efficient. My carpets look great!

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have used Zerorez since they opened in Jacksonville. I am always amazed at the miracles they are able to perform on our floors. Always polite, professional and kind. We are a grateful, forever customer.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
SharonLocal Guide · 143 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I'm always excited when they clean my carpets..Harrison our technician was very professional and explained the process. I have used them many times and have been extremely satisfied with the service. Harrison was very cordial and polite and did an exemplary job.. Thank you Harrison Zerorez!! Sharon Mathis Realtor

Paid $150–200Reasonable priceCarpet steam cleaningService not listed
Jean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Barry was my technician and he did an excellent job. He was also very personable. I have used Zerorez many years and I am always confident that they will do a great job!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
RickLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Superb customer service from start to finish! Caleb did an amazing job ! Our carpets look like new! Highly recommend !

Carpet steam cleaning
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh McKenzie was amazing! Super informative, walked me through every step of the way and super kind. Will definitely be using zerorez again because of Josh!

Great priceCarpet steam cleaning
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My husband and I were extremely pleased with the carpet cleaning done by Zeroez last Monday. Dalton was professional and did a terrific job on our bedroom carpets. I will certainly think of Zeroez and Dalton the next time carpet cleaning is required.

Carpet steam cleaningGeneral carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
jann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Carpet cleaning and protectorate applied. Joshua was the best ever!! So nice and professional at the same time. He always does a good job and we will Ask for him again! Very satisfied!!!!

Carpet steam cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
MLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had not had my home carpet an rugs cleaned in a much longer time than I usually wait. I had intended to replace them. I am very pleased I took another opportunity to do another round. Zerorez came thru again. Morgan did a fantastic treatment. This was quite a restoration. Thanks Morgan.

Carpet steam cleaningUpholstery cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome service as always!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
RHONDA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The tech was prompt, friendly and did a great job. I would recommend this company to anyone needing carpet cleaning.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zerorez did a great job, very Professional and hard-working. Mom approved and highly recommended. Thank you!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
JamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★

I have been a customer for 10 years ... happy with the work. Recently had a service and now it is bait and switch company. I did my usally cleaning and at the same price as always qouated online. This time the new tech comes in and says we have to charge you more ... we are not a franchise anymore and corporate…

Carpet steam cleaning
CarolLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always carpets look Great. CORY came earlier that scheduled which suited me fine...as I had wanted an EARLY appointment. SUPER nice guy Thanks Zero Rez

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Rachel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nice professional men

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet steam cleaning reviews (443 more) →

Price

$259-2% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 64%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning2272$176–$365
Pet stain & odor removal823—
Area rug cleaning764$158–$390
Upholstery cleaning764$203–$421
Carpet steam cleaning463$158–$327
Mattress cleaning14—
Leather cleaning13—
Drapes & curtain cleaning5—

Compare with

Voda Cleaning & Restoration of Jacksonville-St. Augustine logoVoda Cleaning & Restoration of Jacksonville-St. AugustineExperts Score 100Jacksonville · 5.00★True Clean Carpet & Tile Care logoTrue Clean Carpet & Tile CareExperts Score 99Jacksonville · 4.99★G&S Tile Solutions LLC logoG&S Tile Solutions LLCExperts Score 99Jacksonville · 4.98★