Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Zerorez Jacksonville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez Jacksonville

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 8,458 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Jacksonville is better than 92% of grout cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Jacksonville is better than 86% of grout cleaning.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Jacksonville is better than 95% of grout cleaning.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Jacksonville is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Jacksonville is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Jacksonville is better than 85% of grout cleaning.A
85

Reviews for your job

Customers hired Zerorez Jacksonville for 8 kinds of job.

Zerorez Jacksonville for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2275
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 2,275 Google reviews tagged “General carpet cleaning” · showing 20

Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.

Paid $400–450Great priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal
Lisa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Technician was on time, polite, professional. I would use them again - they were great!

Paid $100–150Reasonable priceGeneral carpet cleaning
KarinLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great job. Cleaned two rooms,, and four counter stools. He took his time, cleaned everything very good, then stain protected carpet.

Paid $150–200Reasonable priceGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism+ Value
Zoe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The tech was very friendly and professional.

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Good tech

Paid $500+Reasonable priceGeneral carpet cleaning+ Professionalism
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and did a great job getting pet stains out. Carpet looks brand new!

General carpet cleaning
iC1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gabe did a fantastic job on our carpets, rugs, and upholstered furniture. From move outs, move ins, current pets, new pets, etc.. we needed it! He was detailed, timely, friendly, and really went the extra mile. I would recommend ZeroRez Jacksonville to anyone!

Paid $400–450Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jacob was super courteous and professional.

Paid $500+Great priceGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
scottyLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I wouldn’t call anybody else. zero Rez is the s…

Paid $50–100Great priceGeneral carpet cleaning
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had carpets, chair and mattress cleaned. All came out beautiful with high traffic stains pretty much gone!

Paid $250–300Reasonable priceGeneral carpet cleaning
JuliaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Been using ZEROREZ for 10yrs and have always been satisfied with the results. The pricing for carpet cleaning is very reasonable. Alex visited us today….very professional, very focused on doing great job, and a terrific representative for the company! He’s welcome back anytime. Thank you Alex👌

Paid $100–150Reasonable priceGeneral carpet cleaning
Gregg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

"Kaz" did a great job he called when he was 30 minutes out. Very friendly, professional and efficient he completed the job quickly! Carpets looked great after he was finished. I would highly recommend Kaz!

Paid $150–200Reasonable priceGeneral carpet cleaning
Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The young man who came and cleaned the carpets was very nice and professional. This is the second time I have used this company. Both times I have been very satisfied with the job. Would recommend Zerorez to anyone who needs carpet cleaning.

Paid $200–250Great priceGeneral carpet cleaning
Libby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and Nice

Paid $100–150General carpet cleaning+ Responsiveness+ Professionalism
Thaddeus12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Totally satisfied with the service and I will definitely use Zerorez again. Technician was outstanding.

Paid $150–200Reasonable priceGeneral carpet cleaning
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I didn’t expect my carpet to look brand new, but I expected to at least see a difference. It literally looks exactly the same. Extremely disappointed and will not use this company in the future.

Paid $150–200Reasonable priceGeneral carpet cleaning
Carey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Colton did a phenomenal job cleaning our carpets and explaining each service. He’s very professional and friendly, and I would recommend him 10/10 times.

Paid $500+Reasonable priceCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Colten did a great job! My carpet and rugs look so good now!

Paid $200–250Reasonable priceGeneral carpet cleaningArea rug cleaning
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast, friendly and efficient! Highly recommend 👍

Paid $100–150Reasonable priceGeneral carpet cleaning
Marie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I've used Zerorez to clean my carpets several times and I am always pleased with the results. Their employees are always on time, very professional and do a great job. I highly recommend Zerorez.

Paid $100–150Reasonable priceGeneral carpet cleaning

Show more general carpet cleaning reviews (2,255 more) →

Price

$259-2% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 64%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning2272$176–$365
Pet stain & odor removal823—
Area rug cleaning764$158–$390
Upholstery cleaning764$203–$421
Carpet steam cleaning463$158–$327
Mattress cleaning14—
Leather cleaning13—
Drapes & curtain cleaning5—

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