How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREZerorez Jacksonville
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 8,458 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Jacksonville for 8 kinds of job.
Zerorez Jacksonville for general carpet cleaning
Clear ✕All 2,275 Google reviews tagged “General carpet cleaning” · showing 40
Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.
Technician was on time, polite, professional. I would use them again - they were great!
Great job. Cleaned two rooms,, and four counter stools. He took his time, cleaned everything very good, then stain protected carpet.
The tech was very friendly and professional.
Good tech
Very professional and did a great job getting pet stains out. Carpet looks brand new!
Gabe did a fantastic job on our carpets, rugs, and upholstered furniture. From move outs, move ins, current pets, new pets, etc.. we needed it! He was detailed, timely, friendly, and really went the extra mile. I would recommend ZeroRez Jacksonville to anyone!
Jacob was super courteous and professional.
I wouldn’t call anybody else. zero Rez is the s…
Had carpets, chair and mattress cleaned. All came out beautiful with high traffic stains pretty much gone!
Been using ZEROREZ for 10yrs and have always been satisfied with the results. The pricing for carpet cleaning is very reasonable. Alex visited us today….very professional, very focused on doing great job, and a terrific representative for the company! He’s welcome back anytime. Thank you Alex👌
"Kaz" did a great job he called when he was 30 minutes out. Very friendly, professional and efficient he completed the job quickly! Carpets looked great after he was finished. I would highly recommend Kaz!
The young man who came and cleaned the carpets was very nice and professional. This is the second time I have used this company. Both times I have been very satisfied with the job. Would recommend Zerorez to anyone who needs carpet cleaning.
Very professional and Nice
Totally satisfied with the service and I will definitely use Zerorez again. Technician was outstanding.
I didn’t expect my carpet to look brand new, but I expected to at least see a difference. It literally looks exactly the same. Extremely disappointed and will not use this company in the future.
Colton did a phenomenal job cleaning our carpets and explaining each service. He’s very professional and friendly, and I would recommend him 10/10 times.
Colten did a great job! My carpet and rugs look so good now!
Fast, friendly and efficient! Highly recommend 👍
I've used Zerorez to clean my carpets several times and I am always pleased with the results. Their employees are always on time, very professional and do a great job. I highly recommend Zerorez.
Great job cleaning. Very professional. Very friendly. Very thorough.
Easy to schedule. Polite carpet tech Isaiah called when in route and did professional job
Great experience at every turn, easy to book and did what they said they would do.
Did a great job. Polite and respectful of property.
Caleb, the technician, did a great job cleaning up the few stains and traffic areas on our carpet. He was very eager to please and wanted to make sure we were happy with the results. We will definitely request him next time. He is a true asset to the business. We love Zerorez because the carpet always comes out soft and clean.
Was very pleased with Morgan he reached out ahead of time as planned , showed up on time, very. Considerate and helpful. We liked how he didn’t go overboard with trying to sell upgrades as our carpet is only 4 years old and no pets, lids and our shoes are off when we come in sores. We liked how he explained the…
This was the most efficient appointment I’ve ever made. Booked online and they sent me several reminders. Instructions were clear. They called 30 min ahead of time letting me know an ETA. I think his name was Eric ? Very energetic, polite and quick! He took care of all my concerns and everything came out great!
Isaiah was an exceptional service provider. Outstanding!
Kaz provided a thorough carpet cleaning at my home. He had great communication, was prompt, professional and provided quality service. I’m very happy with my results from Zerorez!
Carpet cleaning was great. They look almost new again. Isaiah was great tech.
Morgan was courteous and did a great job on cleaning our carpets.
Very pleased! Alex did a great job. Will definitely use this company again!
Dalton did a wonderful job cleaning our carpets, rugs, and couches today. He was very careful and thorough. Very kind and and easy to work with as well. Thank you, Dalton and Zerorez!
Well organized and respectful. Would use again
Your carpet man was the best. Very social and informative and was very kind.
WOW! Amazing job and amazing customer service! Highly recommend!
Prompt, courteous, and nice. Once again, a job well done.
I’ve always used Zerorez since I moved here, The Carpet cleaning has been great but this time when I went upstairs to my bedroom, all my furniture was on my bed, The time before that they broke the pull on my ceiling fan and never said a word
Got a lot of old pet stains out and just looks nicer and it feels cleaner
Excellent services….carpets look great! Morgan was punctual, friendly and efficient. Thoroughly explained the process and was careful and respectful of our home.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 2272 | $176–$365 |
| Pet stain & odor removal | 823 | — |
| Area rug cleaning | 764 | $158–$390 |
| Upholstery cleaning | 764 | $203–$421 |
| Carpet steam cleaning | 463 | $158–$327 |
| Mattress cleaning | 14 | — |
| Leather cleaning | 13 | — |
| Drapes & curtain cleaning | 5 | — |
