How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREZerorez Jacksonville
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 8,458 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Jacksonville for 8 kinds of job.
Zerorez Jacksonville for general carpet cleaning
Clear ✕All 2,275 Google reviews tagged “General carpet cleaning” · showing 80
Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.
Technician was on time, polite, professional. I would use them again - they were great!
Great job. Cleaned two rooms,, and four counter stools. He took his time, cleaned everything very good, then stain protected carpet.
The tech was very friendly and professional.
Good tech
Very professional and did a great job getting pet stains out. Carpet looks brand new!
Gabe did a fantastic job on our carpets, rugs, and upholstered furniture. From move outs, move ins, current pets, new pets, etc.. we needed it! He was detailed, timely, friendly, and really went the extra mile. I would recommend ZeroRez Jacksonville to anyone!
Jacob was super courteous and professional.
I wouldn’t call anybody else. zero Rez is the s…
Had carpets, chair and mattress cleaned. All came out beautiful with high traffic stains pretty much gone!
Been using ZEROREZ for 10yrs and have always been satisfied with the results. The pricing for carpet cleaning is very reasonable. Alex visited us today….very professional, very focused on doing great job, and a terrific representative for the company! He’s welcome back anytime. Thank you Alex👌
"Kaz" did a great job he called when he was 30 minutes out. Very friendly, professional and efficient he completed the job quickly! Carpets looked great after he was finished. I would highly recommend Kaz!
The young man who came and cleaned the carpets was very nice and professional. This is the second time I have used this company. Both times I have been very satisfied with the job. Would recommend Zerorez to anyone who needs carpet cleaning.
Very professional and Nice
Totally satisfied with the service and I will definitely use Zerorez again. Technician was outstanding.
I didn’t expect my carpet to look brand new, but I expected to at least see a difference. It literally looks exactly the same. Extremely disappointed and will not use this company in the future.
Colton did a phenomenal job cleaning our carpets and explaining each service. He’s very professional and friendly, and I would recommend him 10/10 times.
Colten did a great job! My carpet and rugs look so good now!
Fast, friendly and efficient! Highly recommend 👍
I've used Zerorez to clean my carpets several times and I am always pleased with the results. Their employees are always on time, very professional and do a great job. I highly recommend Zerorez.
Great job cleaning. Very professional. Very friendly. Very thorough.
Easy to schedule. Polite carpet tech Isaiah called when in route and did professional job
Great experience at every turn, easy to book and did what they said they would do.
Did a great job. Polite and respectful of property.
Caleb, the technician, did a great job cleaning up the few stains and traffic areas on our carpet. He was very eager to please and wanted to make sure we were happy with the results. We will definitely request him next time. He is a true asset to the business. We love Zerorez because the carpet always comes out soft and clean.
Was very pleased with Morgan he reached out ahead of time as planned , showed up on time, very. Considerate and helpful. We liked how he didn’t go overboard with trying to sell upgrades as our carpet is only 4 years old and no pets, lids and our shoes are off when we come in sores. We liked how he explained the…
This was the most efficient appointment I’ve ever made. Booked online and they sent me several reminders. Instructions were clear. They called 30 min ahead of time letting me know an ETA. I think his name was Eric ? Very energetic, polite and quick! He took care of all my concerns and everything came out great!
Isaiah was an exceptional service provider. Outstanding!
Kaz provided a thorough carpet cleaning at my home. He had great communication, was prompt, professional and provided quality service. I’m very happy with my results from Zerorez!
Carpet cleaning was great. They look almost new again. Isaiah was great tech.
Morgan was courteous and did a great job on cleaning our carpets.
Very pleased! Alex did a great job. Will definitely use this company again!
Dalton did a wonderful job cleaning our carpets, rugs, and couches today. He was very careful and thorough. Very kind and and easy to work with as well. Thank you, Dalton and Zerorez!
Well organized and respectful. Would use again
Your carpet man was the best. Very social and informative and was very kind.
WOW! Amazing job and amazing customer service! Highly recommend!
Prompt, courteous, and nice. Once again, a job well done.
I’ve always used Zerorez since I moved here, The Carpet cleaning has been great but this time when I went upstairs to my bedroom, all my furniture was on my bed, The time before that they broke the pull on my ceiling fan and never said a word
Got a lot of old pet stains out and just looks nicer and it feels cleaner
Excellent services….carpets look great! Morgan was punctual, friendly and efficient. Thoroughly explained the process and was careful and respectful of our home.
Did a great job! professional, prompt and great communication. good price too
Great company. They cleaned our carpet thoroughly and quickly and the technician was very friendly.
Carpets look great! Dalton was very nice and did a great job.
Love how the call 15 minutes before hand so you don’t have to sit around and wait all day . He was so polite and got it all done in a timely manner ! Thank you !!
Knowledgeable and quick to answer questions. Efficient worker and carpets are cleaned well. Couple little spots couldn’t come up. He said to try rubbing alcohol.
Tech was polite, friendly, knowledgeable, and efficient. The room I needed cleaned, wasn't very big, but he still made quick work of it. Also provided helpful recommendations for helping avoid cat accidents in that room in the future! Would recommend!
Polite and professional
Carpet looks great! Dalton was courteous and professional.
Great service again! Morgan was professional, informative, friendly, and efficient. Thank you!
Trey was my tech and he showed up on time .he explained everything to me and then like a professional he went to work .after he explained how the drying would take place .my carpet looked and smelled brand new .he (trey) did an awsome job .thank u zerorez.
They were on time, courteous and efficient.
While there were a few hiccups at first, Zerorez came through as they always do.
Very Highly recommended! Great customer service! Aric was kind and professional
Friendly technician who did a great job! Highly recommend for a whole house clean !!
Such a good job and so nice!
Morgan was quick and effective with the service I booked today. I would definitely recommend using Zerorez and will keep them in mind for my next cleaning.
As usual, great service, and a great job on my carpets! If you want “the best” call Zerorez.
We have light carpets that show dirt quickly. I love that there are no chemicals and I’m always surprised at how clean the carpets look after they’re done. And even though there is no fragrance they always smell fresh.
Gabe was great and my carpets look nice! I would recommend him to anyone as well as this company who does not pull the bait and switch like other companies do! Well done!
Harrison did such a great job.
Wonderful job! We are so pleased!
Always on time & their team really does a fantastic job. Been a Zerorez customer for almost 20 years.
Caleb did a wonderful job. He was very informative and explained and everything to me and my Carpet looks great.
As always zeroes did an awesome job on my carpet and furniture .
The technician was so nice and pleasant. He did an amazing job on my old carpet.
Very professional and polite
The gentleman that cleaned our carpet was informed and provided an amazing service! This is our second time using this company for carpet cleaning and we have never been disappointed. Our carpets look amazing.
Perfectly awesome job of carpet cleaning, Caleb did a profession clean, first class service and terrific technician.
Morgan did a great job cleaning our tile and carpet.
This is the second time I use this company and was totally satisfied the first time and wowed the second time. Casa is the best… AL
Antonio was extremely pleasant, polite and efficient. He did a great job!
Always a great experience. Carpets look great.
Kaz was terrific! Fast and results were perfect. No reason to use anyone else!
Kaz did an outstanding job. He was friendly, professional and very efficient. Had the carpets done and a couch I thought was beyond help. It looks brand new and is white!!! Highly recommend!
My experience from start to finish was amazing. I needed my carpet cleaned immediately and I called and they were at my house the same day. The communication with the dispatcher from the technician that came to clean the carpet was effortless. Alex was the carpet technician and made me feel comfortable with him…
Great experience and the tech was extremely helpful, prompt and thorough!
Kaz did a great job!
I hired Zerores to come clean my carpets for a house I have listed for sale. In advance, I called them to explain that I don’t live near or have access to the home during the scheduled cleaning, and that they will have to use the key box provided outside. I gave them the code to the key box so they have access to…
Dalton called ahead, arrived with a smile, did a fantastic job explaining the process and care after cleaning. He completed the job quickly. He made my house look and smell so clean.
Alex did great! very professional very polite I would recommend them to everyone
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 2272 | $176–$365 |
| Pet stain & odor removal | 823 | — |
| Area rug cleaning | 764 | $158–$390 |
| Upholstery cleaning | 764 | $203–$421 |
| Carpet steam cleaning | 463 | $158–$327 |
| Mattress cleaning | 14 | — |
| Leather cleaning | 13 | — |
| Drapes & curtain cleaning | 5 | — |
