Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Zerorez Jacksonville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez Jacksonville

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 8,458 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Jacksonville is better than 92% of grout cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Jacksonville is better than 86% of grout cleaning.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Jacksonville is better than 95% of grout cleaning.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Jacksonville is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Jacksonville is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Jacksonville is better than 85% of grout cleaning.A
85

Reviews for your job

Customers hired Zerorez Jacksonville for 8 kinds of job.

Zerorez Jacksonville for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.823
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–150
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 823 Google reviews tagged “Pet stain & odor removal” · showing 20

Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

Prompt, thorough, clean, respectful and professional! Thank you ZeroRez will use you again.

Paid $400–450Great priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal
Zoe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The tech was very friendly and professional.

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
steven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very attentive of my flooring issues . Jacob was very personable and did a great job on our carpeted areas.

Paid $150–200Reasonable pricePet stain & odor removal+ Responsiveness+ Punctuality+ Value
AlexisLocal Guide · 276 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Friendly technician who did a great job! Highly recommend for a whole house clean !!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Holly15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Mathew was nice, efficient and on-time. He took his time and our couch looks refreshed.

Paid $250–300Great pricePet stain & odor removal
BrianLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The service was fantastic!!! You guys pulled up gunk in the carpet that I thought would never come out.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TheresaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Harrison was professional and he did a great job getting the stains in my carpet out. Thank you so much Harrison 💓

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal+ Quality
LindaM9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

It was a very professional experience. The tech was extremely pleasant, and so easy to work with. Cleaning was performed in a timely manner.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Gentry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Kaz was fast and efficient. My carpets look great!

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Carpet look clean but down deep it was still dirty and I'm probably going to call them and have them come back out because where I am satisfied with the look the cleaning part needs to be addressed because it is not clean.

Paid $200–250Reasonable pricePet stain & odor removal
Elizabeth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have used Zerorez since they opened in Jacksonville. I am always amazed at the miracles they are able to perform on our floors. Always polite, professional and kind. We are a grateful, forever customer.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

After a long vacation my dogs were having stomach issues. The dining room carpet was a mess. While I got it up with the little carpet cleaner it needed a thorough cleaning. Dalton did a great job, was polite and professional. The Zero Rez team is the best in the business. I won’t call anyone else.

General carpet cleaningPet stain & odor removal
CarlaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the 3rd time I've use Zerorez to clean my carpets and rugs. They do the best service, in my opinion, and it doesn't leave my carpets feeling sticky or crunchy with chemicals. The technician was so knowledgeable and professional. Can't say enough good things about them. Will continue to call on them over and over!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lynda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service! Tech took great care.

Pet stain & odor removalMattress cleaning+ Responsiveness+ Punctuality+ Quality
indy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very nice job and professional. Highly recommend

General carpet cleaningPet stain & odor removalArea rug cleaning+ Value
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Don did an awesome job. My carpets cleaned up very well!

General carpet cleaningPet stain & odor removal
CarolLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can always count on Zerorez to do a great job. Zerorez is my go to for carpet, area rug & grout cleaning. Colton was my tech. I was happy he was available when I requested him. He called with an eta, was polite and professional, explained everything in detail and did an outstanding job. I highly recommend Zerorez.

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zerorez did a great job, very Professional and hard-working. Mom approved and highly recommended. Thank you!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
rhenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician was super, he was very courteous and professional. I was disappointed that a stain in the bedroom was still there after the cleaning. Otherwise, everything was fine

General carpet cleaningPet stain & odor removal+ Professionalism
Leah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They did great! Were on time! Didn't stink! Didn't steal anything! It was great! Josh was all smiles and helpful!

General carpet cleaningPet stain & odor removalArea rug cleaning

Show more pet stain & odor removal reviews (803 more) →

Price

$259-2% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 64%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning2272$176–$365
Pet stain & odor removal823—
Area rug cleaning764$158–$390
Upholstery cleaning764$203–$421
Carpet steam cleaning463$158–$327
Mattress cleaning14—
Leather cleaning13—
Drapes & curtain cleaning5—

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