Carpet cleaning service · Long Beach, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#226 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 8%
4.9★★★★★4,322 Google reviews · 24 photos
96%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$240typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professionalism, and effective stain removal of the carpet and tile cleaning services. Recurring themes include technicians arriving on time, maintaining clear communication, and delivering thorough results that make old carpets look new. However, some reviews criticize the pricing structure for discrepancies between initial quotes and final charges, while others report instances of missed appointments and unwanted marketing contacts.
Google rating: 4.9 out of 5 from 4,322 reviews (96% five-star).
Reviews on this page: 4,322 Google reviews (2,791 with written comments, 24 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: November 7, 2026.
Service: Carpet Cleaning serving Long Beach, California.
Data from Google, last updated November 8, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
ZerorezCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez: 83/100 on this factor. Category median: 96.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez: 88/100 on this factor. Category median: 99.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez: 5/100 on this factor. Category median: 82.F
5
Bar = this company · dark tick = category median.
Star ratings
4,322 Google reviews we collected
4.9of 5
5 stars4,14296%
4 stars1032%
3 stars200%
2 stars180%
1 star391%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,39499%
Complaints521%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price10535%
Reasonable17860%
Overpriced83%
Not sure72%
$240-13% vs typical carpet cleaning
Middle half of what 267 customers paid ($164–$365) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,40232%
Quality & results1,26929%
Speed & response89120%
Would recommend4159%
Communication2185%
Price & value1844%
Honesty & trust672%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The carpet technician showed up on time and was very professional.”
“Julio did a great job for cleaning our carpet and ceramic tiles.”
“Horrible my carpet looks and smells worse than before !”
“Technician was prompt, friendly, informative, and did a great job!”
“So the technician was late , then whipped thru the house in less than an hour : he did not move chairs or put water protectors under any of my furniture.”
“I would highly recommend using Zerorez for carpet cleaning and will use them again in the future!”
“I suggest you try any of them and stay away from Zerorez.”
“From the moment he arrived, Jared was professional, on time, clean, friendly, and extremely easy to work with.”
“The charges for these were reasonable as we sent our rugs away to be cleaned and added extra treatments to the carpets and floors.”
“I have used Zeroez for more than 10years, I find them to be a good carpet cleaning firm - but very expensive.”
“You can tell he genuinely cares about doing the job right and making sure the customer is happy.”
“My bank said I needed to get a police report in case of further fraud.”
People customers mention
Sal37 reviews
Matt33 reviews
Brett29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zerorez for 8 kinds of job. Pick one to see what they paid and said.
SSusanLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Zerorez sent out a different technician today to reclean our carpet and tile. The job was exceptional. We will definitely use Zerorez next time.
Paid $500+Reasonable priceGeneral carpet cleaning
KKaylaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Guy came and started cleaning almost immediately. I paid the price I was quoted and wasn’t pressured to pay a different price or anything. He was professional and respectful which is a complete difference from what I experienced with a different company the other day when they came to clean my couch. I’m glad I…
Paid $250–300Reasonable priceUpholstery cleaning
AAlissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our two guys were so friendly, hospitable and did really great work. They were very communicative and hard-working.
Paid $500+Not sureGeneral carpet cleaning
AAnnLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent service. Sal and his apprentice were wonderful. My carpet looks like new!
Paid $500+Reasonable priceGeneral carpet cleaning
KKathy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Have been using Zerorez exclusively for 6 years and their techs and results are always top notch.
Jack was our tech yesterday and was absolutely phenomenal. His attention to detail and outstanding service was over the top. He is personable, respectful, courteous and showed complete pride in his work. Will be asking for him again. Highly recommend!
PPatty2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Technician was respectful and apologetic for coming later than I was expecting. He did a good job on the carpet. I would use this company again.
Great service! The carpet technician showed up on time and was very professional. I’ve had multiple very disappointing carpet cleaning services that did a horrible job. The technician came in did a great job in a timely manner with no issues. No, super wet carpet or water leaking all over my hardwood floors downstairs. And he didn’t have to use my water like other companies did. All in all, I’m very satisfied and will definitely use Zerorez again.
Price assessment: Reasonable price
Services: General carpet cleaning
Response from the owner · 2 hours ago
Hi Tye, thank you so much for your wonderful feedback! We're thrilled to hear that our technician provided such professional service and that you were satisfied with the results. We look forward to serving you again in the future!
R
Robert Tres6 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Very good represetive and professional
Used them just resently (11/04/26) and they were Geat! Alec was
Outstanding. Thwe carpet looked brand mew even though it was 24 years old!!!
Positive: Quality, Professionalism, Value
Services: Carpet steam cleaning
S
Susan TislerLocal Guide · 21 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Zerorez sent out a different technician today to reclean our carpet and tile. The job was exceptional. We will definitely use Zerorez next time.
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning
Response from the owner · 2 weeks ago
Hi Susan, thank you so much for your kind words! We're thrilled to hear that our technician did an exceptional job with your carpet and tile. We look forward to serving you again in the future!
J
Janet Sung2 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Julio did a great job for cleaning our carpet and ceramic tiles. I’m happy that the old and tough stains were removed this time. I would recommend Zerorez to anyone.
Services: General carpet cleaning
Response from the owner · 2 weeks ago
Hi Janet, thank you so much for your kind words! We're thrilled to hear that Julio was able to tackle those tough stains and leave your carpets and tiles looking great. Your recommendation means the world to us!
K
Kayla PhillipsLocal Guide · 14 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Guy came and started cleaning almost immediately. I paid the price I was quoted and wasn’t pressured to pay a different price or anything. He was professional and respectful which is a complete difference from what I experienced with a different company the other day when they came to clean my couch. I’m glad I declined their service and went with Zerorex. The couch is still drying so I can’t confirm my overall satisfaction until I see the finished product but so far I’m pleased and I plan on doing business with them in the near future
Price assessment: Reasonable price
Price: $250–300
Services: Upholstery cleaning
Response from the owner · 2 weeks ago
Hi Kayla,
Thank you so much for your wonderful review! We're thrilled to hear that our technician was professional and that you felt comfortable with our pricing. We look forward to your feedback once the couch is dry and can’t wait to serve you again soon!
A
Alissa Sagud4 reviewsiTotal number of Google reviews Alissa has written across all businesses on Google Maps, not just this one.
Our two guys were so friendly, hospitable and did really great work. They were very communicative and hard-working.
Price assessment: Not sure
Price: $500+
Services: General carpet cleaning
Response from the owner · 3 weeks ago
Hi Alissa, thank you so much for your kind words! We're thrilled to hear that our team provided friendly and communicative service while delivering great results. We appreciate your support and hope to see you again soon!
A
Ann ThomasLocal Guide · 29 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Excellent service. Sal and his apprentice were wonderful. My carpet looks like new!
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning
Response from the owner · 3 weeks ago
Hi Ann, thank you so much for your kind words! We're thrilled to hear that Sal and his apprentice provided excellent service and that your carpet looks like new. We appreciate your support and hope to see you again soon!
K
Kathy Fennessy4 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Have been using Zerorez exclusively for 6 years and their techs and results are always top notch.
Jack was our tech yesterday and was absolutely phenomenal. His attention to detail and outstanding service was over the top. He is personable, respectful, courteous and showed complete pride in his work. Will be asking for him again. Highly recommend!
Price assessment: Reasonable price
Price: $400–450
Services: General carpet cleaning
J
Joe Torturo9 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Brandon did a great job today. Our carpet is 25 yrs old and we believe using Zerorez for the majority of the carpet's life is the reason it continues to look great. Thank you for a great product and service.
P
Patty Crozier2 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Technician was respectful and apologetic for coming later than I was expecting. He did a good job on the carpet. I would use this company again.
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning
Response from the owner · 4 weeks ago
Hi Patty, thank you for your kind words! We're glad to hear that our technician provided respectful service and did a great job on your carpet. We appreciate your trust in us and look forward to serving you again!
