Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Zerorez

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #226Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 4,322 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 88% of carpet cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 83% of carpet cleaning.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 88% of carpet cleaning.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 5% of carpet cleaning.F
5

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.366
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 157
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 366 Google reviews tagged “Area rug cleaning” · showing 20

Sheldon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Andrew did a beautiful job On time, very courteous. On an additional days service Sal also did am outstanding job on my carpets today probably the best ever.

Paid $150–200Reasonable priceCarpet steam cleaning
Natalie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Maurice always does a great job!

Paid $250–300Great priceGeneral carpet cleaningArea rug cleaning
Julie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I needed an area rug and a small sofa cleaned. They provided a quote and were able to schedule the service for the next day. Anthony was very professional, on time, and completely thorough.

Paid $300–350Reasonable priceUpholstery cleaningArea rug cleaning
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great tech, great work.

Paid $500+Reasonable priceGeneral carpet cleaningArea rug cleaning
NancyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The Zerorez technician Brendan was SUPERB! So much so that we thought he owned the company, his work ethic was so excellent. He provided great communication in a polite professional manner. He called as he was on the way and throughout the job communicated very directly and respectfully. Brendan made a very thorough…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Was very thorough, didnt try to upsell me in anyway. Tech was great, helpful and dud amazing job

Paid $450–500Reasonable priceGeneral carpet cleaningArea rug cleaning
LisaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is not the first time using this customer friendly local business nor will it be the last.. they are courteous and accountable… Jared their tech today did an awesome job and easy to have in the house… our daughter uses them too and never disappointed… you won’t be either 100% satisfied

Reasonable priceArea rug cleaning
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason did a great job cleaning my living room area rug and two upholstered chairs. The room was left smelling lemony fresh!

Paid $250–300Reasonable priceUpholstery cleaningArea rug cleaning
Julie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have been a zero Rez customer for many many years. Robert was my guy and I miss him, but I must say that Jason was incredible. He did a fantastic job and I couldn’t be happier if you want a good professional carpet cleaning, sofa cleaning as well as many other services, I would highly recommend them. Jason was excellent.

Paid $150–200Reasonable priceGeneral carpet cleaningArea rug cleaning
Liz9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★

Rudy was very thorough; he takes pride in his work. The only complaint is that the person who scheduled the appointment by phone gave him the wrong address, and I had asked for a specific technician, but it wasn't followed through on. Luckily, Rudy was terrific, so there are no hard feelings about the scheduling mistakes.

Paid $500+Reasonable priceArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
casey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We were very pleased with the service provided. Brandon was courteous and thoughtful. We highly recommend Zerorez.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Patricia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Sal did an excellent job on my carpets. He worked really hard & achieved results that surpassed those from my last company.

Reasonable priceGeneral carpet cleaningArea rug cleaning
Schultz5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brandon Andrew’s did an outstanding job that I only want him to do our homes. This is my 3rd time using this company over the years. Highly recommend them. Area rugs look brand new and carpet look great

Customer photo from Schultz's review
Great priceGeneral carpet cleaningArea rug cleaning
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brandon did an excellent job, was right on time, and was very pleasant to work with.

Paid $400–450Reasonable priceUpholstery cleaningArea rug cleaning
Myke10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Without actually taking the rugs, as far as we can tell, the dirt has left the building :)Thanx and cya next time!

Paid $250–300Great priceGeneral carpet cleaningArea rug cleaning
Barbara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have used Zerorez for years and they never disappoint. The technicians are always professional, on time, and they do a great job, whether it is getting all of the carpets cleaned or just a spot. Would highly recommend them.

Paid $200–250Great priceGeneral carpet cleaningArea rug cleaning
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Giovanni came to my home and was very respectful. I asked the company if he could wear booties which he did. He listened to all my concerns and since I'm pretty meticulous, he spot cleaned areas which needed re-cleaning. He was very transparent about their pricing and I would definitely have them return in the future. Her was great!!

Paid $500+Not sureUpholstery cleaningArea rug cleaning
Ellie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brandon was amazing! He was very professional, knew his stuff, insured that we were communicated with every step of the way and made amazing recommendations for us. Our carpets look fantastic. The company is lucky to have someone so dedicated!

Upholstery cleaningGeneral carpet cleaningArea rug cleaning
Alan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jason showed up on time and understood the job completely. We Gad two locations to do with the second one having a wool rug. You could tell he was experienced with working with wool. His attitude was outstanding and I would definitely want to work with Jason again in the future!

General carpet cleaningArea rug cleaning
Elyse8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Technicians are friendly and professional always. They even got nail polish my daughter spilled all over the couch out !

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (346 more) →

Price

$240-13% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 60%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1324$170–$340
Pet stain & odor removal433$153–$366
Area rug cleaning363$176–$453
Carpet steam cleaning335$170–$371
Upholstery cleaning273$189–$377
Power/pressure washing21—
Drapes & curtain cleaning4$276–$838
HVAC duct & vent cleaning3$497–$1.1k

Compare with