How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREZerorez
Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #226Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 4,322 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez for 8 kinds of job.
Zerorez for carpet steam cleaning
Clear ✕All 335 Google reviews tagged “Carpet steam cleaning” · showing 320
Very good represetive and professional Used them just resently (11/04/26) and they were Geat! Alec was Outstanding. Thwe carpet looked brand mew even though it was 24 years old!!!
Andrew did a beautiful job On time, very courteous. On an additional days service Sal also did am outstanding job on my carpets today probably the best ever.
Zerorez always does the best job. We’ve used their carpet cleaning service for over 15 years and are never disappointed. Our tech for the last two jobs, George, shows up on time within the specified window, and calls ahead with his ETA. George is very professional, polite, and friendly, and does great work. Carpets look amazing!
Great customer service 👏🏾
An A+ experience
We have used Zero in our homes and even while renting. It’s the BEST way to clean carpets!!!
Excellent results and courteous hard efficient worker, Jorge. See you next year for continued service!
Zerorez never disappoints! Our carpets are beautiful!
Aaron cleaned our carpets. He was great. The whole process was easy. I submitted my request online. They gave me basic pricing and directions via email and text. We discussed options when Aaron got here and my expectations were met. I’ve used this company before and I will use them in the future.
Very professional with outstanding service.
thanks Julio!
Great job, on time and quality work!
This was an outstanding experience and the best job I have ever gotten on my rugs. This was done on August 17th, 2023 and the main person was Brian. He was the best. Noel Stone
mARCEL IS THE BEST!
Quick, thorough and professional… discount code applied😉
They are fantastic!!!
I was very, vety happy with the carpet cleaning services provided by Zerorez!! My carpet look and smell AMAZING! The technicisn Fernando was on time, profeesional and courteous. He even shook my hand and thanked me for my budiness. (Very impressive given today's younger generation). My only regret is I wished I…
Jake very friendly and skilled and trustworthy
Francisco did a great job, explained the process and was thorough and friendly and. on time! awesome job!!
Jeff did great!! Thank you for saving our thanksgiving !!
Jeremy was quick, friendly, and efficient. We use this service 2x a year and are happy with the results.
The carpet looks great & smells fresh. Not a perfumey smell
Always my go to for carpet cleaning
Brett from Zerorez was great and the results were outstanding. Highly recommend!
Had another great experience with zerorez for our carpet cleaning. Eduardo took his time to get it right as we have dogs that can make some pretty dirty areas. The house looks and amells wonderful once again. Very fair pricing, efficient workers who are friendly and polite. Will use again and again!!
Jorge did an excellent job. Prompt, polite, efficient.
They showed up on time and did a good job at a reasonable rate.
Brett was personable & kind. I couldn't be happier!
Excellent service and fairly priced. Highly recommend.
Rudy called with an eta, was on time, did a fabulous job and was very professional and pleasant!
Great service & great results! The technicians are friendly, knowledgeable and trustworthy. I appreciate that they use a non-chemical cleaning solution & my carpets & area rugs look really good every time. I’ve been using them for several years & they always do a great job!
Excellent work and great service as always
Jacob did an amazing job with our cleaning services. He gave us updates on when he would arrive, he completed the cleaning in a timely manner, and he was very professional. He went above and beyond- he helped us move in some boxes as we are moving into a new home. We will definitely be requesting Jacob next time we need our carpets cleaned!
I get carpet steaming every few months and this has been my favorite company so far. Will definitely use their services again. Jeremy the tech was great!
Very please that spots were removed
Jacob was fantastic!
I love this company. They are always professional, do a great job. Matt is awesome. I recommend them when my friends need their services.
My carpet was professionally cleaned and now I can enjoy it more fully once again. The technician was friendly knowledgeable and efficient. I would recommend Zerorez highly and will call again for my next carpet cleaning.
Great company! Will use again.
First of all, Jordan was on time. Secondly she did what was promised. Finally she was friendly and courteous. Thanks so much.
Very professional, on time , friendly, positive attitude, hard worker, very efficient and complete Highly recommend the service
The team was extremely professional and efficient. The gentlemen providing the service were on point and awesome. Thank you!
Great job
Came promptly, did a great job cleaning, very helpful
Very professional, super friendly and fast. The carpet looks amazing! Thank you!!
Efficient, timely, personable, Jake was great. He did a great job on our carpets!
My carpet looks fabulous. The technician was very respectful and moved some chairs while cleaning and put plastic covers under the feet of the chair when he moved the chairs back. He was on time and called me when he was on his way.
The technicians that came up were informative, on time, and my carpet looks great. I also like the fact that they are not using harsh chemicals.
Very friendly and professional. High quality work, cost was fairly priced
Matt was very friendly and professional.
Fast and friendly service
Chris, our service person, was personable and professional and consulted with us prior to beginning the process.
The carpet is beautiful and clean . I’ve used several carpet Cleaners and they way over charge and stains came right back I would recommend zero carpet cleaners Especially if you have dogs.Great Job
Technician Austin was great. Communicative, professional and polite.
Appreciated the carpet cleaner contacting me when finished. Thank you for making the carpet look good again. The couch looks great too!
This company was able to squeeze me into this weeks schedule and my technician Ramiro N. Was professional, clean and quick. Those three adjectives do not often go together. Would recommend.
Sal and team is so fantastic, responsive and thorough and we so appreciate your awesome services! Thank you!!
Bret was professional courteous and did an outstanding job on my carpets.
This was magic. We are so impressed with our couch cleaning and tile flooring cleaning. We have a new home again
Outstanding results.
Dan is back for his regular cleaning. With two fur babies and living in the countryside the rugs begin to look tired between 6-9 months. But after his magic is done then they look great again and smell fresh and clean. The rugs don’t attract dirt like other cleaners and spots are gone. I am now ready for the…
They show up on time, very clean and friendly and do an excellent job.. They got out stains we have been trying to get out of years! My was was really impressed at how amazingly clean the entire house looked.. Definitely recommended using them again. For Tile, hardwood and carpet!!!!!! Can't say enough great…
Trevor did my carpets today he was very professional he did an amazing job I would definitely use this company again and I highly recommend Trevor. Great job guys!
I have used Zerorez for 10 years and can honestly say you won’t get a better carpet-cleaning service! The competitors use solvents which are harsh on your carpet and your environment. Zerorez extends the life of your carpet.
On time , spotless and COMPLETELY opposite to the company I used last year…… in a good way!
Efficient, polite, communicative
Matt was excellent, as usual.
I am very impressed with my carpet
Brandon did an amazing job on our 2 story 4 bedroom home. He was very polite and efficiant. I always enjoy the way our house feels after your company has paid a visit.
I am very pleased with the service and the job the technician performed
Great job
Excellent job from Sal every time. I only use Zerorez for area rugs and carpets.
They were very professional and efficient! The results are great.
The service rep was on time efficient courteous and professional Would request him again
Everything was great, only thing is price is high. If price was lower I would get my floor and curtains cleaned too
Called for an appointment for next available. Confirmation email was sent. Technician called 45 minutes before arrival to notify me he was on his way. He arrived on time. Reviewed areas to be cleaned. Protected walls and flooring. Prepped floors with treatment. Performed cleaning within an hour. (4 bedrooms). Very…
Excellent excellent and excellent! Can’t thank this team enough. Our carpet looks like new, we’re excited to host our next party, and we won’t have to buy new carpet for another 5-years. Great job, carpets look like new, at a reasonable price. Highly recommend this team, and appreciate their hard work!
Very professional and quick - the carpet looks like new!
Marcel did a great job on a bad situation. This is definitely not the first time that we've had him out to clean our carpets and it won't be the last. He's good, friendly and honest. And zerorez does have the best carpet cleaning system as far as I am concerned
Jorge was very professional and my carpets look beautiful and I love the product. I had multiple pet accidents and they are all clean. Thanks for a great job.
Your company is more than good quality it’s great! Great service! On time! Very courteous young man! Made my carpet look brand new!!!
Jacob did our carpets today. Very nice and professional. We are happy with our carpets! Will definitely call him again!
Rudy called first to let me know when he would arrive. He was on the dot and it was on the early side of the original estimated arrival time. He did a walk through prior to starting the job. Very cheerful, courteous and clear about the pricing. The light colored carpet came came out nicely cleaned. Extremely satisfied!
On time!!!! Troy was great did an outstanding job! If I owned a company I would try to steal him from you. He explained everything and was clean and professional
Called to confirm, on time. Quick, professional, treated furniture with care and even helped move some large items ( above and beyond). Definitely use again!
Ramiro Nava did an outstanding service technician. He did an excellent job. He was courteous, responsive, efficient, and most of all he really knows what he’s doing. Wouldn’t hesitate to ask for him the next time I have the carpets cleaned or need any other Zerorez service.
Punctual, polite, knowledgeable, helpful, hardworking technician. Did a wonderful job!! Would definitely call for him again.
On time and protected the corner of the. home! Great experience
Julio did a great job. Came on time and in 90 minutes my carpet looked like new! I highly recommend.
Bad stains removed. Technician was the best I have ever used
Wow, no other words. I told Eduardo, my Zerorez Senior Technician to just hit the traffic areas because I was going to replace my old carpet anyway. He went to work and my carpet looks brand new, I won't need to replace for awhile! He hit all the areas not just the traffic areas. Awesome job! He was on time,…
Very nice and professional
I was very satisfied with the work !
Done professionally
Zerorez does an amazing job! I love their work and the carpet looks brand new when they're finished!
Excellent and professional service. Would use them again. Very friendly. Answered all my questions. Very happy that they don't use chemicals.
10/10. Good service. Pet smells and stains were gone when finished.
I have used zerorez for many years. They aren't the least expensive, but they do an excellent job and leaves the carpets very soft. I have to find out if they service Nevada since I have now moved out of California.
ZeroreZ has been our go to carpet cleaner for years now. I am astounded by the results. Old pet stains that seem to be recurring dirt magnets almost completely dissappear. I am talking about nasty stains, years old. The house is now ready for guests. Thank you ZeroreZ!
Leaving a second review here 7.30.2022. Ramiro just cleaned and sealed our tile floors. The difference is amazing. Ramiro was professional, courteous, prompt, friendly, thorough, and did really good work. I look forward to having Zerorez come back to do our carpet again next. ---‐-----‐------------------------…
Wonderful job
Service tech Matt arrived on time, with a great attitude and ready to get to work. He was thorough and took pride in his efforts - a scarce commodity these days! So happy with my clean carpets! I’m already on the calendar for next year and will request Matt! Thank you for terrific service.
Sal came right on time was very professional with both my grandma and myself. He explained to us exactly what was going to be done and what needed service and what didn’t. Over all We are super happy with the service and are delighted to recommend this company to anyone. Thanks again Sal!
Always great service and Ben is great.
Best service, very attentive to detail, professional. Best service in all of Los Angeles!
Matt was a great technician and the work was excellent
Carpet cleaning was done very professionally and our carpet looked as good as new!
I have used Zerorez for the past few years and have always been happy with how clean my carpets look and feel. Their customer service is excellent and technicians are professional and courteous. My technician was great. Professional, courteous, and thorough. He also made sure I was getting the best deal for my needs.
Technician, Brett , was very polite and helpful. Efficient, considerate of furnishings and keeping pets safe 😀 Use eco-friendly products. Carpets look wonderful. Highly recommend them!
I had seen the trucks around and decided to call! Super friendly and easy to schedule. They contacted me and showed up during my scheduled window! Got right to work and were helpful, knowledgeable and a pleasure to work with!! I highly recommend their service!
Austin did a great job for us today. He offered solutions to our needs and was very motivated to do a great job. We will request him in the future.
Fantastic service! Clean, professional, respectful and thorough! Highly recommend!!!!
Marcel did a great job cleaning my >10 year old carpet! Very thorough and professional. The difference before and after blew me away! Would definitely recommend ZeroRez to anyone wanting a safe and reliable carpet cleaning service.
The technician was very thorough and did the best job possible.
I am very pleased with ZeroRez. We have used this company over the years Always on time, thorough and extremely pleasant to have in our home. I highly recommend ZeroRez, specially Marcel who is a great representative for ZeroRez
Jordan was our cleaning rep and she was amazing! She was very friendly, professional & thorough. She explained everything from start to finish and even stayed late to apply carpet protector, which we had not initially requested. (Sorry to the next people for making her late). She was wonderful to work with & we…
Jordan was on time efficient and very courteous and I was very pleased with the job. Would not hesitate to recommend to my friends.
Had a tough stain from dog needed to get out. They couldn't get all of it on the first pass but were willing to work on it until I was satisfied. Highly recommend using very professional and honest.
Christopher came today and cleaned my sofa and a rug. He was very professional and did a great job.
ZeroRez is professional and careful as they pull the hoses all through the house. They worked with me on different areas that I needed cleaned. Made some extra offers for services but didn’t press or pressure me into them. I appreciate they work hard and my carpets are beautiful and clean.
Jeremy was very professional and did an excellent job. Would definitely use this service again.
Gabriel provided our carpet cleaning 2 years ago. Today Gabriel cleaned all carpets and tile. Absolutely amazing how good things turned out!!
Sal was quick and knowledgeable, our carpets have never looked better. We will always recommend Zerorez
Absolutely AMAZING! My realtor told me we should replace carpet before selling. Zerorez came out and cleaned. They look BRAND NEW!!!
Very professional and quick.
Great job!
The technician was professional, friendly and done a fantastic job
Our carpets, sofa and bedroom headboard turned out beautifully. Very clean, non-toxic and the rep was very professional and friendly.
All well done. Will use again & refer to friends
Very prompt and on time. Very professional and did an excellent job.
Sal the technician is excellent. Always professional and polite. He does a fantastic job. I’m very happy with Zerorez results and will continue to be a customer. Update- Chris was the technician today and was efficient and polite- great work.
Zerorez has been our go-to carpet cleaner for years. Austin, our technician, is professional, thorough, quick, and nice! Our carpets always look new when he leaves (and he’s cleaning carpets loved by three dogs). I highly recommend Zerorez.
Amazing services!! Very knowledge! Sal is the best along with Julio. Stains in master bedroom that have been in carpet fir years were removed completely. Very happy with everything they did
Great job! The technician, Chris did a fantastic job, was fast, very professional, and what a difference!! Would definitely recommend, ⭐️⭐️⭐️⭐️⭐️!!!
What a great service! It’s been over 3 years since I used Zerorez. This time was my tile floor. It needed steam cleaning so badly and it looks and feels wonderful! Also my stairs were dirty and handsome spots. Also looks great! Highly recommend it this service!
On time and good customer service
Zerorez is always on time and friendly. Leaves the carpets and upholstery looking like new. Thank you Brandon for your professionalism and hard work.
Very professional and polite. Did a great job in cleaning the carpet. Would recommend to family and friends.
We we very pleased with the professionalism and promptness. Brett was thorough in cleaning our carpet.
Both technicians were friendly and professional. They treated my home & items with respect. I was kept informed on their arrival time & it was within the window given. I would highly recommend Zerorez as I have used them several times and have been very happy each time.
Very easy company to do business with, on time a good service. Carpet results were great
Tom is very professional, he removed all the tough carpet stains thoroughly
They did my four-bedroom two-story house. Every room, closet, hallway and bathroom getting house ready for sale. One man worked about 4 1/2 hours. He got almost all of the difficult stains out and the carpets look really good. First time they’ve been cleaned in 30 years. I’m very happy with the results
Service was excellent and timely! Will definitely use them again!
Our associate was quick and did an amazing job! So happy we always use zerorez for our carpets!
Our cleaning technician, Tom K., was on time, professional, listened to our needs and questions. He spent a lot of time working on getting the pet stains and odors out and did a really awesome job. Don’t hesitate to recommend both the company and this technician. Will use both again!!!
Great job Thanks
Sal and his assistant were on time, professional, and they did a great job. I would recommend them to friends and family.
Very trsponsive, on-time, professional, friendly.
We are so happy we went with Zerorez! I normally go with Stanley Steamer & I’m always disappointed. We were in the path of the coastal fire so our rugs, carpet & sofa smelled like smoke so I needed someone to come clean them. Brett came first thing & he was so nice and did such a great job. My carpets, rugs & sofa…
Eric cleaned our carpet and did a great job. He was professional, on time, and removed all the stains on our white carpet. Thank you!
Eduardo just completed the job. He explained the differences between using the mobile unit compared to the steam equipment. So far the carpets look very good and smell very fresh. Since we had to use the portable unit I've noticed the carpets feel quite damp. Hopefully this won't be a problem. I've used Zerorez for…
Eric was professional , friendly and efficient. He did a great job on my carpets and the accident area by puppies !! I love that he got old soap residue out of my carpets, I could see the urine being extracted out of the area and added a topical protectant to prolong life of my carpet. I feel prices are reasonable. Thank you so much Eric!
I’m very happy with the results of my carpet cleaning done by Zerorez! It was a pleasure to have Austin doing the work. He was courteous, efficient and knowledgeable in his abilities and did an amazing job! My carpets look brand new! I will definitely be scheduling a return visit for additional work and I will…
The technician was very educated about the products and how they work and the outcome was awesome. I have used zerorez over and over and am never disappointed.
Very professional excellent job
So the technician was late , then whipped thru the house in less than an hour : he did not move chairs or put water protectors under any of my furniture. The bill was over $120 from my estimate claiming he needed to charge for two tiny walk in closets that he put a rolling cart in one , again without protection. I…
Quick. Efficient. Professional. Three reasons Zerorez Irvine get my business.
I was very happy with Froy. He was prompt, courteous and professional. The carpets were cleaned the best they've ever been. I will for sure use Friy again!!
Very professional and respectful person. My rugs and carpet look like new.
Excellent work! They were very professional. And the best part is that they use nontoxic products!!!
The gentleman cleaning the carpet was very professional, timely and did a great job…. Thank you!
The Techician worked very hard to get out every stain and left my carpets looking almost new. I’ve been using Zerorez for about 5 years and their product is great. My carpets stay clean longer because there is no residue to attract more dirt. The technician also was able to clean my stone staircase with their tile…
Job well done.
Austin was very professional and knowledgeable.
Great service
The technician communicated well and came when he said he was coming. They are friendly and courteous and did a good job. I think the price is fair
Jorge was fantastic, very professional, friendly and did an excellent job
Austin Lawson, Senior Technician, was professional, quite knowledgeable about the Zerorez process and very efficient with the cleaning of my carpet. It has only been about 6 hours so my carpet is not completely dry, but at this point, I would recommend Zerorez and Austin Lawson to all my family and friends!
As always Zerorez did an outstanding job. My rugs look & smell beautiful. I highly recommend Zerorez!
Chris the technician was prompt, courteous and professional. Called me approximately 10 minutes before arrival to let me know he was on his way. He came in looked around and got right to work. My carpets look great and I am a very satisfied customer. Will be using them again and highly recommend.
Technician Brett was punctual, polite, thorough and professional. Very satisfied!
Zerorez arrived on time. Daniel was very polite. His work was detailed and very neat. He explained everything I wanted to know. All spots came up and right now my carpets look like new I would definitely recommend ZEROREZ!
The Zerorez employee was professional, organized, ontime and explained everything well. He got to my house got to work right away without wasting time.
The guy was professional and all my pet stains are gone! Highly recommend
Amazing excellent service
Hi, Sal & Alex came out to clean my carpets. It was truly refreshing and a pleasure to interact with professional, polite and responsible young men. Unfortunately, this is too rare. It’s never fun to have strangers in your home. However, I can truly say they did an amazing job! My carpets look great and they were…
Carpet cleaned very nicely.
Eduardo cleaned our carpets today. He worked very hard to get stains out. It had been a LONG time since we had our carpets cleaned and I did not think they would look as good as they do right now. I have always used ZeroRez in the past and will continue to do so in the future. I have always been pleased with their…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1324 | $170–$340 |
| Pet stain & odor removal | 433 | $153–$366 |
| Area rug cleaning | 363 | $176–$453 |
| Carpet steam cleaning | 335 | $170–$371 |
| Upholstery cleaning | 273 | $189–$377 |
| Power/pressure washing | 21 | — |
| Drapes & curtain cleaning | 4 | $276–$838 |
| HVAC duct & vent cleaning | 3 | $497–$1.1k |
