Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Zerorez

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #226Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 4,322 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 88% of carpet cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 83% of carpet cleaning.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 88% of carpet cleaning.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 5% of carpet cleaning.F
5

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1328
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 1,328 Google reviews tagged “General carpet cleaning” · showing 20

Tye2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

Great service! The carpet technician showed up on time and was very professional. I’ve had multiple very disappointing carpet cleaning services that did a horrible job. The technician came in did a great job in a timely manner with no issues. No, super wet carpet or water leaking all over my hardwood floors…

Reasonable priceGeneral carpet cleaning
SusanLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zerorez sent out a different technician today to reclean our carpet and tile. The job was exceptional. We will definitely use Zerorez next time.

Customer photo from Susan's review
Paid $500+Reasonable priceGeneral carpet cleaning
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Julio did a great job for cleaning our carpet and ceramic tiles. I’m happy that the old and tough stains were removed this time. I would recommend Zerorez to anyone.

General carpet cleaning
Alissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our two guys were so friendly, hospitable and did really great work. They were very communicative and hard-working.

Paid $500+Not sureGeneral carpet cleaning
AnnLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent service. Sal and his apprentice were wonderful. My carpet looks like new!

Paid $500+Reasonable priceGeneral carpet cleaning
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Have been using Zerorez exclusively for 6 years and their techs and results are always top notch. Jack was our tech yesterday and was absolutely phenomenal. His attention to detail and outstanding service was over the top. He is personable, respectful, courteous and showed complete pride in his work. Will be asking for him again. Highly recommend!

Paid $400–450Reasonable priceGeneral carpet cleaning
Patty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Technician was respectful and apologetic for coming later than I was expecting. He did a good job on the carpet. I would use this company again.

Paid $100–150Reasonable priceGeneral carpet cleaning
Adrienne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Technician was prompt, friendly, informative, and did a great job!

Paid $250–300Great priceGeneral carpet cleaning
ScottLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jared C. with Zerorez absolutely blew away my expectations. He just cleaned my two-story home in Corona, and I couldn’t be happier with the entire experience. From the moment he arrived, Jared was professional, on time, clean, friendly, and extremely easy to work with. He took the time to explain the entire…

Customer photo from Scott's reviewCustomer photo from Scott's review
Paid $250–300Great priceGeneral carpet cleaning
JeffLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

great experience - very professional, on time, explained the details of the cleaning service, excellent all around service. Jared was outstanding and a pleasure to work with. I would rate my satisfaction as A++.

Paid $200–250Reasonable priceGeneral carpet cleaning
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our carpet technician was both professional and efficient. He did an excellent job in less time than l had expected. And he expressed care and concern for my kitty during the process.

Paid $300–350Reasonable priceGeneral carpet cleaning
Marcy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Sal was great. He explained everything then went about his work. Our carpet is beautiful and upholstery was a bit of a challenge and he can thru and did a great job.

Paid $450–500Great priceUpholstery cleaningGeneral carpet cleaning
Tempe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Our 14 year old white carpet looks like new! Marcus was amazing as always! I gave him my area rug that was stained by a water leak. Hopefully it will look as great as our carpet.

Paid $100–150Great priceGeneral carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jack did a very thorough job cleaning my carpets he went over and beyond and he was very pleasant to talk to. Thanks

Paid $250–300Reasonable priceGeneral carpet cleaning
Hanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were very nice and answered any questions I had. I would use them again in the future and recommend them.

General carpet cleaning
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have used ZeroRez on several occasions and they always show up on time. Their professional staff and top-of-the-line cleaning equipment guarantees you get exceptional results.

Paid $150–200Great priceGeneral carpet cleaningService not listed
KathyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time we had Zerorez to my sisters’ apartment to clean her carpets. The first time was great, so we booked them again and they did not disappoint. Jack was our technician, and he called 30 mins before arriving, arrived on time when he said he would arrive, was super friendly and kind, and he did a…

General carpet cleaning
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service

Paid $200–250Great priceGeneral carpet cleaning
RusSue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The technician was very professional, and the carpets came out beautifully

Paid $100–150Great priceGeneral carpet cleaning
Naseer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jeff was excellent, he explained the cleaning of the carpets for the day and came right at 8am for his 8-11am apt window! Will use Zerorez again.

Reasonable priceGeneral carpet cleaning

Show more general carpet cleaning reviews (1,308 more) →

Price

$240-13% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 60%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1324$170–$340
Pet stain & odor removal433$153–$366
Area rug cleaning363$176–$453
Carpet steam cleaning335$170–$371
Upholstery cleaning273$189–$377
Power/pressure washing21—
Drapes & curtain cleaning4$276–$838
HVAC duct & vent cleaning3$497–$1.1k

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