Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Zerorez

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #226Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 4,322 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 88% of carpet cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 83% of carpet cleaning.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 88% of carpet cleaning.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 5% of carpet cleaning.F
5

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for power/pressure washing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Power/pressure washing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 21 Google reviews tagged “Power/pressure washing” · showing 20

Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Zerorez several times now. I highly recommend them. They are responsive, easy to schedule, prompt, and do an excellent job. I have and will continue to recommend them

General carpet cleaningPower/pressure washingPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Latrice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service. Cleaned my carpet and porcelain tile. Very clean and professional. I will recommend zerorez to others

General carpet cleaningPower/pressure washing
Dan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Raymond C. is my technician, He is very honest and did amazing job on our 12 year carpet that has never been cleaned by any professional before. We are so appreciative of the technology that they are using. Alkaline water, we are surprized with the results. No chemicals "Just Water" can you believe that? Amazing…

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Eddie was fantastic and very informative. He was friendly and very personable along with being very thorough. My carpets are clean and smelling super fresh! Will definitely ask for Eddie again!

General carpet cleaningPower/pressure washingPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Christian did an excellent job, taking care of the house and its furnishings.

Area rug cleaningGeneral carpet cleaningPower/pressure washing
julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Ramiro came to my house for cleaning our carpet and power wash my kitchen stone. He was on time and did wonderful job.

General carpet cleaningPower/pressure washing
ScottLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always exceeds expectations. I will only use Zerorez!

Area rug cleaningUpholstery cleaningPower/pressure washing+ Quality+ Professionalism+ Value
Marc8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin did an outstanding job in cleaning our natural stone tiles which had a year of soap scum buildup from tenants. Great job 👍

Power/pressure washing+ Punctuality+ Quality+ Professionalism
AnnaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was the best cleaning service for carpets! I have ever used I’ve tried many different carpet cleaning services and none did the job that was done for me with this company. I am very satisfied as a customer and will definitely be using them again jmy recommendation is call them! You will not be disappointed!!!!

General carpet cleaningPower/pressure washingPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Judi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Romero was excellent from beginning to end. He was very professional and nice to speak with. Was amazed at how clean he was able to get our grout! Everything looks great!!!

Area rug cleaningGeneral carpet cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
RonaldLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rudy they technician was very polite and professional. I would invite him back again. He did the best he could with what he had to work with. We had not cleaned our carpets in over a year.

General carpet cleaningPower/pressure washing+ Punctuality+ Quality+ Professionalism
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Marcel is an expert carpet cleaner with incredible knowledge about the work he provides. My carpet looks the best it has in a long time. Excellent, thorough, and friendly service.

General carpet cleaningPower/pressure washingPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Margaret10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Andrew did a fabulous job he was quick, professional thorough corpus a fantastic day I have been doing business with Zero Rez for many years as well as I recommend them to all my clients.

Area rug cleaningGeneral carpet cleaningPower/pressure washing
vLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Another great job by Zerorez! Carpets look amazing! Have used them in the past and will continue to use them in the future!

Area rug cleaningGeneral carpet cleaningPower/pressure washing
WendyLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPower/pressure washingService not listed+ Punctuality+ Quality
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Power/pressure washing+ Punctuality+ Quality+ Professionalism
Cleopatra5 years ago★★★★

Rating only, no written review.

General carpet cleaningPower/pressure washingPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Barbara5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPower/pressure washing+ Quality+ Professionalism
PaulineEdited 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPower/pressure washing
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPower/pressure washing

Show more power/pressure washing reviews (1 more) →

Price

$240-13% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 60%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1324$170–$340
Pet stain & odor removal433$153–$366
Area rug cleaning363$176–$453
Carpet steam cleaning335$170–$371
Upholstery cleaning273$189–$377
Power/pressure washing21—
Drapes & curtain cleaning4$276–$838
HVAC duct & vent cleaning3$497–$1.1k

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