Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise Zerorez for professional, punctual, and thorough carpet, furniture, and air duct cleaning services. Reviewers highlight effective stain removal, friendly staff communication, and respectful conduct within their homes. However, lower-rated experiences cite issues with unexpected pricing discrepancies, excessive moisture left behind, and incomplete results on upholstery or dryer vents.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
467 Google reviews we collected
Phrases our text analysis found in 377 written reviews
Price verdicts customers left with their Google review
Middle half of what 359 customers paid ($158–$371) · gold mark = category median.
How often each topic comes up in the written reviews
We read 377 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their staff is always super friendly, honest, and helpful… and my kid trodden carpet always looks perfect afterwards.”
“Thank you for your professionalism and great work Maurice”
“He explained step-by-step what he did and went out of his way to provide his services In a timely and professional manner.”
“The initially scheduling process was poor and delayed.”
“We have used Zerorez twice now, and I couldn’t recommend them enough.”
“I will not use Zerorez for carpet cleaning again.”
“Brendon was great to explain what he was going to do and how to care for it from now on.”
“We only do this every few years but it is absolutely worth it.”
“I also requested air duct cleaning; two technicians were on site and gave me a very honest review of my house system with which I was very impressed.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez for 2 kinds of job. Pick one to see what they paid and said.
On time!! Respectful of your home and the cleaning project. They go above and beyond making sure I am happy and will fix anything that I see as a concern which is not often! Sal is a rock star. I would not go anywhere else for extraordinary cleaning of our furniture and rugs!
I just had Zerorez do my carpets for the first time. I was very, very impressed with their competence, efficiency, and courtesy.
The guys we're great, very professional, very polite. I would recommend them to anyone who asks about having their carpets done.
Very well spoken and friendly technician. Very knowledgeable. Worked quickly but throughly. All carpet and one area rug looks great. Overall very pleased with the process.
Your company is very very professional and Jerry was fantastic. I’m very pleased with the service.
Clean and respectful of my home. Got all the stains from pets out. Very pleased 🤗
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 172 | $164–$398 |
| Upholstery cleaning | 68 | $196–$415 |
4.9 ★★★★★ 467 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
What a great experience absolutely fabulous
Hi Stephen, thanks so much for your fantastic review! We're thrilled to hear you had a great experience with us. Your satisfaction means the world to our team!
We have used Zerorez twice now, and I couldn’t recommend them enough. Their staff is always super friendly, honest, and helpful… and my kid trodden carpet always looks perfect afterwards. Even stains I was sure wouldn’t lift were totally taken care of. I wouldn’t give anyone else our business for carpet cleaning!
Hi Liz, thank you so much for your wonderful review! We’re thrilled to hear that our team has consistently provided you with friendly and effective service, and it's great to know that we could tackle those tough stains. We truly appreciate your loyalty and look forward to seeing you again!
Jack was great! Knew exactly what to do and took great care of everything! Super friendly!
Hi Alina, thank you so much for your kind words! We're thrilled to hear that Jack provided you with such great service and took care of everything. We appreciate your support and hope to see you again soon!
On time!! Respectful of your home and the cleaning project. They go above and beyond making sure I am happy and will fix anything that I see as a concern which is not often! Sal is a rock star. I would not go anywhere else for extraordinary cleaning of our furniture and rugs!
Hi Janet, thank you so much for your wonderful review! We’re thrilled to hear that Sal and the team went above and beyond to meet your expectations. Your satisfaction means the world to us, and we’re grateful to have you as a valued customer!
They were very professional. They didn’t excellent job on my sofas Thank You again, I highly recommend them I’ll definitely use them again👍
Hi Nancy, thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with the professional service and the results on your sofas. We look forward to serving you again in the future!
Very friendly and efficient!
Hi Lisa, thank you so much for your kind words! We're thrilled to hear that you found our team friendly and efficient. We appreciate your support and look forward to serving you again!
I just had Zerorez do my carpets for the first time. I was very, very impressed with their competence, efficiency, and courtesy.
Hi Claire, thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our team's competence, efficiency, and courtesy. We appreciate your trust in us and look forward to serving you again!
The guys we're great, very professional, very polite. I would recommend them to anyone who asks about having their carpets done.
Hi Marcia, thank you so much for your kind words! We're thrilled to hear that our team made a positive impression with their professionalism and politeness. Your recommendation means a lot to us!
Arrived on time, listened to my requests. Poliet efficient service.
Brandon was amazing! Thorough and courteous. Just a terrific job
Hi Mary Lu, thank you so much for your kind words! We’re thrilled to hear that Brandon provided you with such thorough and courteous service. Your satisfaction means the world to us!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
