How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for area rug cleaning
Clear ✕All 312 Google reviews tagged “Area rug cleaning” · showing 120
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
Charles was on time, tenured, respectful of my property and pleasant to work with. Charles has a gift of kindness that makes you very comfortable to work with him and have him in your home. I highly recommend asking for Charles when you schedule the service.
Rug looks great! Was very impressed with the young man that was here. He showed up on time, was very clean and respectful of our home.
They did an excellent job and I’m really impressed with their services. They communicated with me before and after the service. I’ll definitely use them again for carpet cleaning.
Tech was very knowledgeable and took the time to answer questions and provide explanations. Still wet but from what I can see, excellent job.
Very easy to schedule, technicians are very skilled and will be upfront with what they can and can’t confidently do.
This is the second time using Zerorez and it was another good experience. Carpets once again look like new.
5/22/26 Christian was fantastic. Very polite very thorough, moved some furniture for me ! he was awesome. My rugs look fantastic! Zerorez does a fantastic job! I can’t recommend them enough! I will use them again just like I did before when I had Jan doing the cleaning again thank you so much Zerorez for making my…
Sid took care and protected work areas. Very professional and communicative.
Daniel did a great job explaining the process, working around our situation and cleaning the carpets. I'll definitely call Zeroez again!
Lovely technician very helpful and did an amazing job!
He did sure a great job caring for my home and was even nice to my dog. I love how the rugs are not very wet and things dry fast. I love Zero Rez and highly recommend!
My carpets look fantastic and Brian did such a great job of explaining the process, what to expect, and what to do after the cleaning. 100% recommend! The carpets are drying quickly and no chemical or fragrance smells which is what I wanted. Thank you Zerorez and Brian for a job well done!
Very professional. Did not take a long time. I am very pleased with the end result.
Jeremy arrived promptly, worked super hard and efficiently, and now my carpets and rugs look fantastic!
I love ZeroRez! They are timely, have great communication, very reasonable prices and always prompt!
Very professional and polite technician. Did an excellent job!
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Charles was prompt and very professional. My kitchen runner had some serious stains, but in no time he had it looking brand new! He also cleaned an area rug and added fiber protection. I would highly recommend using Zerorez!
Brian the technician was informative, knowledgeable, polite, and thorough!!! Very pleased with the outcome of his work. I gave 5 stars ⭐️ it was well deserved.
ZeroRez did excellent work! Charles was thorough in explaining the process, & expectations on a couple of items, which came out perfectly! Have already recommended Charles to our assistant also! Go Zero Rez!!!
Incredible job, nice employee. Priced high for 3 area rugs but will use again. I’ve used them before and their work far surpasses anyone else.
Great job! Thank you so much 😊
Albert was great, appreciated his attention to detail.
Very professional! Great product!! Carpets look new again! 3rd time I have used them, and my carpet looks great!
Zerorez did a great job even with pet stains. They were actually able to come EARLY and got the job done very quickly. The carpet looks and smells new. Our technician was professional and made sure we were happy with his work before leaving our house. This is the third time we have used them and we are never disappointed.
They cleaned all of my upstairs carpet and two area rugs downstairs. The technicians were friendly, professional and prompt. My house smells amazing and the carpet looks fantastic. I will definitely use them again.
We’ve used this company for 3 years now and love it. Everyone is friendly, professional, easy going and so a great job with what you need done. Jan is the reason we stayed with them initially—he was so thorough and helpful, went above and beyond for us. We have 3 dogs, so it’s great to have everything deep cleaned.
Zerorez is the best. Carpets look and smell great. Charles does an amazing job. Highly recommend this company.
Once again, Kevin Watkins was awesome! He did a great job on my carpet. He was on time, efficient, answered all my questions and the best part is my carpet looks wonderful! Thank you Zerorez
I am never disappointed. Technician is always courteous and careful with our home. And does a great job!
Very personable technicians, very thorough. I appreciate their honesty with me. Johann was Amazing They were very good. Thank you.
Ryan went out of his way to do a good job on our carpets…i’m so glad we decided to also have him clean an area rug that we added to our original request - it looks brand new!!
Called before getting here and letting me know when he’ll arrive. Very professional.
Charles was on time and was very professional. Everything looks Great!
Kevin was very friendly and professional when he picked the area rugs up.
We had our carpets done last year. They didn’t get any of the stains up. My little green machine did better. Their pictures are so ridiculous. I wish I had known about the love it policy or whatever and gotten my money back because I definitely was not pleased.
Very professional, informative and nice. He did a great job, was polite and nice and explained everything about the processes. He texted this morning and said he could come early and that worked out fine too. Very positive experience.
Ryan was amazing…super friendly, professional, and very knowledgeable. He did a great job!!
Excellent job., carpets look brand new!!!
Tech arrived on time, walked through the house with me and looked for pet messes, discussed what the plan was and offered pet treatments. He worked quickly and efficiently! I was very impressed with how good of a job he did! My house smells great and the carpets and rug look amazing! Will definitely use again!
They were extremely responsive and came out within a day of us contacting them. The technician Remington was very nice and professional and did a wonderful job talking us through everything he was doing. 10/10 would recommend for cleaning rugs or couches or anything really
Quick efficient and best of all carpets look brand new
They picked up our rugs and asked for the entire amount upfront. So now they have our rugs and our money. Seems like a strange way to do business. Stay tuned to see if we get them back and in what condition!
Kevin was very professional and arrived within the time I was given. He called to let me know he was in his way. The carpet and area rugs he cleaned look like new! Will definitely be using Zerorez again and will recommend to friends and family!
Fast and great quality! Ethan our technician was professional and very respectful.
I have been using zerorez for the last few years. Thwy are always curteous and do a good job on both furniture and rugs.
Ryan did a GREAT job cleaning our carpets. He was very professional and on time!!
Ryan was our carpet tech and was great to work with! Answered all my questions and was very professional!
Jon was great. He was very informative and did an overall great job.
Yan was courteous, professional and explained everything in detail! What a nice young man!
I used Zerorez to clean the carpets in all my bedrooms and living room. The service tech, Kevin was great! He was on-time, knowledgeable and provided great customer service. The service provided by Kevin was so awesome, that I called Zerorez a second time to schedule an appointment to do additional carpet cleaning.…
The rug was cleaned well but there are areas on my sofa that you can tell were missed. I didn’t have any major stains..just wanted the sofa to be cleaned and i can still see “dirty” areas. Better than nothing but not amazed by the service.
Arrived timely and was done with 2 rugs before I could finish on 2 work calls! This makes our "new normal" working from home, very convenient and keeps my environment fresh for work and leisure.
Charles was wonderful! Prompt, polite, and informative, and all done with a smile!
Charles was very professional and did a great job on our 20 year old carpet.
Very nice technician, on time. Great job. Good value for my money.
Amazing results. On time and very professional. Highly recommend.
Scheduled 3-6 and they asked to come earlier morning of, which worked out okay and they communicated well about it. They were courteous and did a great job on my rug - it looks ten times better.
I will recommend this company to anyone! They did an amazing job!!! The tech was very knowledgeable of what we needed. He was amazing!! Thank you for your hard work!
Excellent experience and much cheaper compared to other companies in the area. Highly recommend.
Great technician was very knowledgeable and did a great job!
They picked up my dirty rugs...12 to be exact that had been in our family for 100 years.They returned beautifully clean and free of lots of horrible stuff!
Ben did a wonderful job and was so pleasant to work with.
John did a great job cleaning our carpets and area rugs.
Jon did an AMAZING job cleaning our carpets, area rugs, outdoor furniture and outdoor ceramic flooring - extremely professional and great results - we would rate both Jon and the services provided at a 10+++++
They were so friendly and made sure to go above and beyond. Scheduling was also very easy!
Amazing job at a great price. Prompt and professional!
John, our technician, was very courteous and helpful. He moved several pieces of small furniture that we could not move with a good attitude and humor. We would request him again.
Fantastic experience! Very timely, and thorough job. Very communicative.
Overall my furniture looked better but still have stains that weren’t completely removed.
Jon did an amazing job! Carpets, rugs and sofa look so clean.
Please send Charles for my next visit.Great experience give him and the man with him 10 stars and more money. Great customer service. Quick serve. Will call again for next cleaning of rug and carpet. Thanks.
Zero Rez was great! I could get an appointment the next day if I had needed that (which I didn’t). They gave me a quote over the phone to clean tile and some advice on cleaning hardwood. My ivory carpeting came out clean and was not soaking wet. I expect the carpet to be dry by afternoon. Anthony, the…
Kevin took his time to ensure our carpet and rugs were thoroughly cleaned, and was a pleasant representative of the company. Thanks Kevin!
So professional and kind. I had a lot of questions which the service technician was able to answer. My house smells so fresh and clean.
Very welcome young man. Very nice and professional .
This was my second time using Zerorez and I was just as happy this time. John was very professional and did an excellent job. All corners of my walls and stairs were always protected. When he left, all my floors around the carpets were even mopped up and cleaned up!
Jon was great!
Kevin was great! Called ahead, performed the work efficiently. Very happy with this service.
Always a great experience - good value and good services and great prices!
Very good service high quality
The technician was friendly and professional. It took about an hour and I’m very pleased!
Charles Pitts explained why he was suggesting some treatments. He also got up a stain that several before him had attempted to get up and had not. What he did took up all the stain. He was very courteous and I could tell he enjoys his job. I will be requesting him in the future.
I was impressed with the quality and professionalism of the technicians. They were really informative about the process and how to maintain after the cleaning. I thought my carpet had some mild stain and tracked areas until I saw the after cleaning. Wow…
Absolutely fantastic
It was great!!!!!
Anthony was very professional and he did a great job! Highly recommend and we will definitely use Zerorez again!
When the team left, my rug and couch looked just about brand new. The team was polite and professional. I am very pleased with how things turned out!
I picked this company due to their high Google rating, but unfortunately, their services did not do the job for pet odor removal of an area rug. I contacted the company after the first cleaning to notify of the remaining odor, and they returned to perform another cleaning service. Unfortunately, it did not work…
Professional & hard working employee. He took extra time to work on stains. Rugs are clean!!
I was up sold to have an area rug cleaned and after it was dampened was told the actual price was twice what I had originally been quoted - only later to discover a portion of the area rug (about 5 inches by 1/2 inch) had no yarn left leaving the backing exposed.
Anthony was so awesome! He was very friendly and professional, and did a great job cleaning our carpets, area rugs, and sectional sofa! Highly recommend, and will use them again myself! Thank you!!
DO NOT USE THIS COMPANY. We used this company to clean a new high end rug that had a small pet stain on it. They took the rug with them and returned it about 3 weeks later total ruined. They took it back to try to correct it. After weeks of hearing nothing from them we reached out, they are now saying that they…
The technician was friendly and on time. When he was finished I asked him to do another pass over a few areas which he was happy to do. It was easy to schedule and pricing was competitive for the service.
Professional and courteous. Fantastic job on my carpet and rug. No smell and dried quickly. Will definitely use again. Thanks John and Terry!
We love Zerorez, this is our second time using them. Always feel the carpets and rugs are so much cleaner than the companies that use harsh chemicals.Alqats profession, thorough and on time, why use anyone else?
Excellent customer service. Great communication on everything that was being performed.
My technician, Jan, arrived on time! We did a walk-through to see the carpets and rugs that needed to be cleaned. He did a beautiful job and it didn’t take all day! We had several pet stains in our bedroom… I just can’t tell you how much better they looked when he finished!
ZeroRez pairs superior service with professional techs! We received communication before our appointment, when they were on their way and they showed up on time. John performed the service and reviewed all areas to be cleaned, gave a thorough cost estimate, and outlined expectations. During the service, he asked…
Elijah came by to clean my couch and rugs today! He was kind, efficient, and did a wonderful job!!! Highly recommend 🙏🏼
The agent, Charles, was respectful and polite. He did a great job and the carpets look fantastic.
Noticed a quick difference in the feel of the carpet and definitely the smell! I have 2 small dogs & my carpet tech recommended the pet odor removal & the smell is GONE!!!!
Verry nice and made our carpet look like new again
Around August last year, we used these guys. But then they had to reschedule on us last minute due to short staffing during the pandemic, no problem we understood, everyone is short staffed. They gave us two zero bucks cards 20$ each as a way to say sorry. In big bold letters, the card says DOES NOT EXPIRE. So we…
I believe we were way over charged for the work that was done. The technician did an awful job. I have photos of the dirt, dust, and dog hair that had to be vacuumed off the rug after it was “cleaned “. It was so bad that when the rug was rolled up to move to a different room the dust and dirt came out through the…
Not the first time I’ve used zerorez. If I need my carpets cleaned they are the only ones I’ll call. After service my rugs look and feel clean and I like not using chemicals. I have also noticed from past use that my carpet stays looking and feeling clean longer. Very happy with the service!
Great professional work, very efficient and finished in good time.
Eric did a great job and we really appreciate it!
They did great! In and out in maybe 30 minutes. Carpet looks great and smells great. 10/10 would recommend.
Great work!
Zerorez was very easy to schedule online, very easy to communicate with and order from their menu of options. Very punctual on cleaning day, very quick clean job and very happy with results. Very easy checkout process. I will use Zerorez again and will suggest to anyone to use them too!
The gentleman arrived on time and was professional. He was told me everything that was going to be done.
John did a great job! He was polite and he worked hard.
Charles was kind and patient. He worked hard to clean our carpets and gave our living room sofa new life! We’ve used Zerorez for years now and wouldn’t trust our home to anyone else. Always great service with great results!! A lifetime customer!
Professional and knowledgeable technician. Carpets look much better. I like using a Green company
I had 3 synthetic wall-to-wall rugs cleaned and one wool Chinese Oriental area rug. The synthetics came out great and better than the normal steam cleaning. The Oriental ended up with two dark areas after it dried. Another technician showed up the next day to improve those spots. Both technicians were on time, very…
Zerorez did a great job on cleaning our stairs carpet and area rug- they look BRAND NEW! They are very responsive and friendly. The technician was very knowledgable and helpful. The cleaning didn't take much time at all. I would highly recommend them if you're looking for any floor/rug cleaning services. I will use them again.
Very pleased with the carpet cleaning.
Clean carpets at a great price. Thank you!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
