Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Google reviewers rate Zerorez Nashville 4.9 out of 5 based on 4956 reviews, frequently citing punctual arrivals, thorough carpet and tile cleaning, and professional communication. Customers note the use of natural products and reasonable pricing, often describing carpets as looking brand new after service. While most experiences are positive, some low-star reviews mention inconsistent stain removal results, late arrivals, or uncomfortable tipping prompts during payment.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
4,957 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 321 customers paid ($146–$327) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very polite and professional and thorough in everything from beginning of conversation, all the rooms he cleaned, to the very end.”
“The tone of voice and the way I was spoken to felt unnecessarily rude and made me uncomfortable.”
“Excellent service very polite courteous and efficient.”
“I have a hard time believing that as this was one of the worst customer service experiences I have ever had.”
“They were prompt and efficient also very affordable.”
“The technician showed up late and had a bad attitude.”
“If I could give more than 5 stars, I’d give 10+ to Bryan.”
“If this is the level of experience I can expect then I won't be using this company again and will definitely not recommend them to anyone else.”
“Bryan was very thorough and helpful - he clearly explained the process and thoroughly, efficiently cleaned the carpets.”
“There’s no communication between the company and the technicians, they were 2 hours late (they had no idea where the technician was).”
“Very respectful of the house and performed it all at a very reasonable price.”
“Do your research for more reasonable options cause this isn’t it…WAY OVERPRICED for the work that was done, and then the technician wants a Tip?”
“His attention to detail, professionalism, and genuine care for doing the job right really stood out.”
“This company is very dishonest and definitely not any better than all the other companies out there who charge a lot less.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez Nashville for 7 kinds of job. Pick one to see what they paid and said.
Zerorez did an excellent job on my home today. They were prompt and efficient also very affordable..
Daniel was very professional and thorough. My carpets looked brand new. Will definitely use again in a few years.
Zerorez is fantastic. From booking to follow up email the experience was outstanding. Jeremy did a great job. Carpets look brand new. Definitely recommend them. Will use them again. Well done!
Zerorez Technician did a superb job cleaning our bedroom carpets! Very respectful of the house and performed it all at a very reasonable price.
Bryan was very thorough and helpful - he clearly explained the process and thoroughly, efficiently cleaned the carpets. Even got the significant wear in one area to look closer to new!
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
4.9 ★★★★★ 4,956 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Zerorez did an excellent job on my home today. They were prompt and efficient also very affordable..
As always, Zerorez was on time and did a beautiful job!
Daniel was an amazing tech !! He went beyond to make sure the carpets were clean as could be when he left.
If I could give more than 5 stars, I’d give 10+ to Bryan. He was very polite and professional and thorough in everything from beginning of conversation, all the rooms he cleaned, to the very end. He did a PHENOMENAL cleaning job. Our carpets are 22+ years old with many children coming and going, plus we have2 dogs, and they almost look brand new. All of our carpets smell fresh and clean. Bryan worked hard. I saw the sweat on his brow. I highly recommend Zerorez! Especially Bryan! He’s a great representative to your company. Kudos on hiring such a stellar guy!
Excellent service very polite courteous and efficient.
Daniel was very professional and thorough. My carpets looked brand new. Will definitely use again in a few years.
We had our carpet cleaned again yesterday and I just wanted to let everyone know how happy we are with the service. Daniel did a great job! We have used this company several times and have not had a single issue. Thanks again.
Hello Ann - thank for you sharing your experience with Zerorez Nashville! We love that you've been using our services for years and have never had 1 single issue - we work very hard to do our best for our wonderful customers, and this made our day. Thank you for your continued support!
Zerorez is fantastic. From booking to follow up email the experience was outstanding. Jeremy did a great job. Carpets look brand new. Definitely recommend them. Will use them again. Well done!
Hello John - thank you for the fantastic five star review! We love hearing "outstanding" and that your carpets look "brand new"! We look forward to seeing you again and providing another five star experience!
Zerorez Technician did a superb job cleaning our bedroom carpets! Very respectful of the house and performed it all at a very reasonable price.
Jon, thank you for the fantastic five star review! We're thrilled your bedroom carpets came out looking great and that our technician treated your home with the care and respect it deserves. Great results at a fair value are exactly what we strive to deliver. Thank you for choosing Zerorez Nashville!
Incredibly nice man who did a great job thank you
Thank you for the wonderful five star review! Great results are important, but having friendly, respectful people in your home matters just as much. We're so glad our technician delivered on both! We appreciate you choosing Zerorez Nashville and will be sure to share your kind words with the team!
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
