
Deep Steam Floor Care & Restoration
“Donald was extremely professional and friendly. Arrives within the window given. Our carpets look a million times better, HIGHLY recommend. Thank you!!” — Google review
We graded 8 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 14,511 Google reviews of 42 top-rated stone cleaning services nationwide; 8 of them in Nashville, TN. Updated November 12, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of stone cleaning services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 | A 100How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 5.00 | $256 | |
| 2 | A 100How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 4.99 | $250 | |
| 3 | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 4.97 | — | |
| 4 | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 5.00 | $224 | |
| 5 | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%92+13Replies to reviews 7%70+4.9Craft & service penalty75−2.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAB | 4.88 | — | |
| 6 | A 84How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAC | 4.87 | $221 | |
| 7 | B 79How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%66+16Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB–AAA | 4.73 | $341 | |
| 8 | B 74How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%59+14.3Value 14%83+11.7Replies to reviews 7%88+6.2Craft & service penalty99−0.1Momentum penalty95−0.5Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCAAAA | 4.81 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| General carpet cleaning | $139 | $183 | $309 | 99% |
| Carpet steam cleaning | $146 | $214 | $327 | 98% |
| Pet stain & odor removal | $151 | $186 | $373 | 99% |
| Upholstery cleaning | $183 | $259 | $373 | 97% |
| Area rug cleaning | $176 | $253 | $310 | 97% |
| HVAC duct & vent cleaning | $476 | $705 | $1.1k | 100% |
| Carpet cleaning | $164 | $225 | $311 | 96% |
How the 8 stone cleaning services we rated in Nashville, TN compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated stone cleaning services in Nashville, TN average 4.9★ on Google across 8,691 reviews. Deep Steam Floor Care & Restoration has the top rating (5.0★), and Zerorez Nashville has the most reviews (4,956). Updated November 10, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (8,691 reviews combined) and currently operating. Request a call back and the company will phone you directly.

“Donald was extremely professional and friendly. Arrives within the window given. Our carpets look a million times better, HIGHLY recommend. Thank you!!” — Google review

“Our experience with EverClean was great. Technician Sammy was professional, kind, and thorough. He shared a lot of helpful information during the visit. Price was very reasonable. Would 100% recommend & we plan on…” — Google review
“If I could give more than 5 stars, I’d give 10+ to Bryan. He was very polite and professional and thorough in everything from beginning of conversation, all the rooms he cleaned, to the very end. He did a PHENOMENAL…” — Google review
“Very knowledgeable about fabrics. Did a test spot before cleaning our sofa. Friendly and worked quickly. We were pleased with the job” — Google review

“Chris first did my driveway for a pressure wash and seal. He did an amazing job and also followed up the next day to see if I was satisfied with the end results. I have to say, not many business owners these days…” — Google review
“Old school deep cleaning is always the best end results nobody do it like Stanley Steamer thanks again 4 the outstanding job” — Google review

“George was very professional and did a wonderful job. Highly recommend him and will use him again in the future. Easy to work with showed up on time and did a phenomenal job!! Our fence, patio, driveway and walkway…” — Google review

“Patrick with zebra Stone artisans LLC Is so knowledgeable and a very hard worker. Had a job I needed done in Brentwood on a huge Retaining Wall with Stone Work and he knew exactly how to attack it and get it done quickly” — Google review

“5 Star Review! We finally decided to have our living room sofa and two upholstered side chairs professionally cleaned after having them for about 15 years. House guests were expected in a few weeks, and it was time…” — Google review

“The past few months working with Anago Cleaners at The Frist Museum has been a pleasure. They are knowledgeable of their service offerings and and abilities to adjust to the clients request for additions to…” — Google review
We scan Google Maps for stone cleaning service listings in and around Nashville, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Deep Steam Floor Care & Restoration has the highest Google rating on our Nashville list: 5.0 out of 5 from 1,256 reviews (as of November 10, 2026).
Zerorez Nashville has the most Google reviews among the companies listed here: 4,956, with a 4.9★ average.
Only open Nashville-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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