Janitorial service · Nashville, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%66+16Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 42 stone cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.7★★★★★88 Google reviews · 24 photos
90%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$341typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Anago Cleaning Systems of Nashville 4.7 out of 5 stars based on 88 reviews. Customers frequently praise the company for consistent cleaning quality, professional staff, and proactive communication regarding supply needs or schedule changes. Many clients note the team’s ability to adapt to specific facility requirements and maintain high standards over long-term engagements. However, some lower-rated reviews cite instances of incomplete cleaning jobs, lost keys, and perceived unresponsiveness from management when addressing service failures.
Google rating: 4.7 out of 5 from 88 reviews (90% five-star).
Reviews on this page: 88 Google reviews (79 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Stone Cleaning Service serving Nashville, Tennessee.
Data from Google, last updated November 10, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyStone Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anago Cleaning Systems of Nashville: 80/100 on this factor. Category median: 96.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anago Cleaning Systems of Nashville: 66/100 on this factor. Category median: 97.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Anago Cleaning Systems of Nashville: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anago Cleaning Systems of Nashville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Anago Cleaning Systems of Nashville: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
4.7of 5
5 stars7990%
4 stars33%
3 stars11%
2 stars11%
1 star45%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
97%praise
Praise11597%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price333%
Reasonable667%
Overpriced00%
Not sure00%
$341+38% vs typical stone cleaning services
Middle half of what 4 customers paid ($101–$838) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3025%
Would recommend2521%
Quality & results2319%
Communication1513%
Speed & response108%
Price & value87%
Honesty & trust87%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are knowledgeable of their service offerings and and abilities to adjust to the clients request for additions to contracted service request.”
“William was very unprofessional at the end of the services.”
“I would definitely recommend Anago for reliable, consistent cleaning service.”
“Very good attention to detail when it comes to cleaning.”
“That level of communication and attention to detail really stands out.”
“Anago has been very informative and very quick about getting you buildings when you finish with your training classes.”
“We have always been very pleased with their service at an affordable price.”
“Their team is reliable, thorough, and consistently maintains a high standard of cleanliness throughout our facility.”
People customers mention
Kimberlie8 reviews
William5 reviews
Eric5 reviews
Amarah4 reviews
Teresa3 reviews
Franchise3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Lisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
we get general office cleaning and Anago is doing a great job! the restrooms are always sparkling and the office looks great!
Paid $500+Reasonable priceService not listed
Kari5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Since we started our service with Anago we never have to worry about coming into a dirty office or restroom. They are very respectful of our belongings and take pride in their service.
The past few months working with Anago Cleaners at The Frist Museum has been a pleasure. They are knowledgeable of their service offerings and and abilities to adjust to the clients request for additions to contracted service request. Professional and personable wihile establishing working relationship with the client. Customer service is a proven attribute of ANAGO Cleaners with Saul, Julissa and their team.
Louis Morris Jr
Response from the owner · 2 weeks ago
Thank you, Louis, for sharing your experience with Anago of Nashville at The Frist Museum! We’re proud of Saul, Julissa, and their team for their professionalism, flexibility in meeting client needs, and commitment to excellent customer service. We truly appreciate your partnership and look forward to continuing to provide reliable, high-quality commercial cleaning services!
Tammy Lynn2 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Very good attention to detail when it comes to cleaning. Great communication with staff. Trustworthy.
Response from the owner · a month ago
Hi Tammy, thank you for the wonderful feedback! We’re glad you appreciate our attention to detail, clear communication, and trustworthy service. We are committed to providing reliable, high-quality commercial cleaning every time.
We look forward to continuing to serve you! We appreciate you!
Jessica Hynds15 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
My company has tried several cleaning services over the years. Many start out great but the quality tends to decline after a few months. With Anago, we’ve had consistent great results for over two years.
I occasionally run into their employees, and they have always been friendly and professional. I especially appreciate that their team reaches out to me by text when we’re running low on supplies they need to provide quality service. That level of communication and attention to detail really stands out.
I would definitely recommend Anago for reliable, consistent cleaning service.
Response from the owner · Edited a month ago
Hi Jessica, thank you so much for your kind words and for trusting Anago for over two years! We’re proud to hear that our team has consistently delivered great results while staying friendly, professional, and proactive with communication. Our goal is always to provide reliable, high-quality commercial cleaning and exceptional customer service.
We truly appreciate your recommendation and look forward to continuing to serve you! We appreciate your business!
Janet Gers1 reviewiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Hi Janet, Thank you for your kind words! We’re glad you’re happy with our service and look forward to continuing to provide you with outstanding commercial cleaning.
Brentwood Professional Center3 reviewsiTotal number of Google reviews Brentwood has written across all businesses on Google Maps, not just this one.
They took over our cleaning services and our building has not looked better.
Response from the owner · 2 months ago
Thank you so much for the wonderful review! We’re thrilled to hear that you’re happy with our cleaning services and that your building has never looked better. We truly appreciate your trust and support, and we look forward to continuing to provide reliable, professional commercial cleaning and excellent service!
Yenifer sosa2 reviewsiTotal number of Google reviews Yenifer has written across all businesses on Google Maps, not just this one.
Working with anago is an amazing experience. They are very nice and understanding when there’s a problem they always have a solution.
Response from the owner · 3 months ago
Hi Yenifer! Thank you for your kind words! We're so glad to hear you've had an amazing experience with Anago of Nashville and that our team has been able to provide understanding and solutions whenever challenges arise. We take pride in delivering reliable commercial cleaning services with exceptional customer care, and we look forward to continuing to support you for years to come.
Arkee Perkins1 reviewiTotal number of Google reviews Arkee has written across all businesses on Google Maps, not just this one.
Kimberlie was amazing to work with! She helped my fiancé and me get our cleaning business started, and the entire process was smooth from beginning to end. She was knowledgeable, patient, and always willing to answer our questions. She made everything feel much less overwhelming and gave us the guidance we needed to move forward with confidence. We truly appreciate all of her help and would highly recommend Kimberlie to anyone looking to start or grow their business. Thank you for everything!
Response from the owner · Edited 3 months ago
Hi Arkee! Thank you so much for your thoughtful review! We're delighted to hear that Kimberlie made the process of starting your cleaning business smooth and less overwhelming, and we'll be sure to share your kind words with her. At Anago of Nashville, we're committed to providing the guidance, support, and expertise our franchise partners need to build successful commercial cleaning businesses. We truly appreciate your trust and look forward to being part of your continued growth and success!
Demesha Batey5 reviewsiTotal number of Google reviews Demesha has written across all businesses on Google Maps, not just this one.
Anago has been very informative and very quick about getting you buildings when you finish with your training classes. They make sure you are comfortable with what they give you before you take building and they are very hands on with you every step of the way so far.
Response from the owner · Edited 3 months ago
Hi Demesha! Thank you for sharing your experience! We're so glad to hear that our team has made your training and onboarding process smooth, informative, and supportive, and that you felt confident before taking on your first building. At Anago of Nashville, we're committed to providing the guidance and resources our franchise partners need to build successful commercial cleaning businesses. We appreciate your trust and look forward to supporting you every step of the way as your business continues to grow.
William Buckingham2 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Great experience with Anago of Nashville. Very professional.They are excellent at helping take care of customers, and franchisees alike. Very pleased with my experience with Anago of Nashville.
Response from the owner · Edited 3 months ago
Hi William! Thank you for your kind words and for sharing your experience with Anago of Nashville! We're delighted to hear that our team's professionalism and commitment to supporting both our customers and franchisees made such a positive impression. Providing reliable commercial cleaning solutions while building strong relationships is at the heart of what we do, and we're truly grateful for your trust. We look forward to continuing to serve and support you in the future!
Hana Khan5 reviewsiTotal number of Google reviews Hana has written across all businesses on Google Maps, not just this one.
Poor cleaning job, lose keys and try to hide it, not accept any responsiblity. Not trust worthy at all.
Response from the owner · 6 months ago
Hana, thank you for letting us know. We're sorry to hear this didn’t meet your expectations. Client satisfaction is a priority for us. Our operations team is aware of this issue, and we have reached out to discuss this further.
