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Zebra Stone Artisans LLC

Masonry contractor · Nashville, TN · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%59+14.3Value 14%83+11.7Replies to reviews 7%88+6.2Craft & service penalty99−0.1Momentum penalty95−0.5Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 42 stone cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 7%
4.8 ★★★★★ 85 Google reviews · 22 photos
95%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Nov 2026latest review

Zebra Stone Artisans LLC at a glance

Google reviewers rate Zebra Stone Artisans LLC 4.8 out of 5 stars based on 85 reviews, with the owner responding to 16 percent of comments. Customers frequently cite punctuality, fair pricing, and clear communication for brick repair, retaining wall construction, and stone restoration projects. However, several low-star reviews describe recurring issues where masonry failed within months or stone sealing errors occurred, noting that the company failed to address these defects despite repeated requests for repairs.

  • Google rating: 4.8 out of 5 from 85 reviews (95% five-star).
  • Reviews on this page: 85 Google reviews (72 with written comments, 26 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: November 9, 2026.
  • Service: Stone Cleaning Service serving Nashville, Tennessee.

Data from Google, last updated November 10, 2026.

Score profile vs other stone cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

Satisfaction78Reliability59Craft & service99Value83Momentum95Replies to reviews88Satisfaction: 78 (median 96)Reliability: 59 (median 97)Craft & service: 99 (median 96)Value: 83 (median 100)Momentum: 95 (median 100)Replies to reviews: 88 (median 96)
Zebra Stone Artisans LLCStone Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zebra Stone Artisans LLC: 78/100 on this factor. Category median: 96.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zebra Stone Artisans LLC: 59/100 on this factor. Category median: 97.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zebra Stone Artisans LLC: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zebra Stone Artisans LLC: 83/100 on this factor. Category median: 100.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zebra Stone Artisans LLC: 95/100 on this factor. Category median: 100.A
95
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zebra Stone Artisans LLC: 88/100 on this factor. Category median: 96.A
88

Bar = this company · dark tick = category median.

Star ratings

85 Google reviews we collected

  • 5 stars8195%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star45%

Praise vs complaints

Phrases our text analysis found in 72 written reviews

  • Praise13598%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3022%
  • Staff & attitude2820%
  • Speed & response2619%
  • Would recommend2317%
  • Price & value139%
  • Communication107%
  • Honesty & trust86%

What customers talk about

We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We had an excellent experience with Zebra Stone Artisans!”
    “As you can see in the included images, it is really sloppy and again the wrong color as well.”
  • “Patrick with zebra Stone artisans LLC Is so knowledgeable and a very hard worker.”
  • “Had a job I needed done in Brentwood on a huge Retaining Wall with Stone Work and he knew exactly how to attack it and get it done quickly”
  • “This is a company I will use again for any such work and highly recommend them.”
  • “Their workmanship was excellent, their price was very fair, and we are very pleased with the results.”
  • “Patrick and his team are wonderful to work with-friendly, professional, and communicative.”
  • “Honest, fair, great quality of work, easy to communicate with and funny to boot!”

People customers mention

  • Patrick 16 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Trevor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Patrick with zebra Stone artisans LLC Is so knowledgeable and a very hard worker. Had a job I needed done in Brentwood on a huge Retaining Wall with Stone Work and he knew exactly how to attack it and get it done quickly

Bitsi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had an excellent experience with Zebra Stone Artisans! They did a wonderful job repairing the loose bricks and deteriorating grout on our brick sidewalk. They also beautifully repaired our stone wall and added concrete to the top to secure the loose bricks and give it a finished, durable look. Their workmanship…

Customer photo from Bitsi's review
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Patrick was so helpful, amazing customer service. I would definitely use them again.

Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had some brick go missing around the windows. The team did a fantastic job making it look seamless. Highly recommend!

Customer photo from Justin's reviewCustomer photo from Justin's review
Arnold9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Patrick and his team did excellent work in completely re-building large sections of my retaining wall that was in bad shape. They also repaired my front and back porch steps that had developed cracks, etc... Patrick was very prompt and courteous in assessing what had to be done and has been a pleasure to work with.…

Stack4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Beautiful result restoring the mortar between the bricks on my front door stoop.

Photos

Customer reviews

4.8 ★★★★★ 85 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Trevor Wickwire3 reviewsTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patrick with zebra Stone artisans LLC Is so knowledgeable and a very hard worker. Had a job I needed done in Brentwood on a huge Retaining Wall with Stone Work and he knew exactly how to attack it and get it done quickly

Lindsay McWhirterLocal Guide · 12 reviewsTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patrick is the best to work with! Would recommend 10/10

Bitsi Condra1 reviewTotal number of Google reviews Bitsi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an excellent experience with Zebra Stone Artisans! They did a wonderful job repairing the loose bricks and deteriorating grout on our brick sidewalk. They also beautifully repaired our stone wall and added concrete to the top to secure the loose bricks and give it a finished, durable look. Their workmanship was excellent, their price was very fair, and we are very pleased with the results. We highly recommend Zebra Stone Artisans!

Kevin Berg3 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patrick was so helpful, amazing customer service. I would definitely use them again.

Justin1 reviewTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had some brick go missing around the windows. The team did a fantastic job making it look seamless. Highly recommend!

Arnold Hahamyan9 reviewsTotal number of Google reviews Arnold has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patrick and his team did excellent work in completely re-building large sections of my retaining wall that was in bad shape. They also repaired my front and back porch steps that had developed cracks, etc... Patrick was very prompt and courteous in assessing what had to be done and has been a pleasure to work with. His pricing was very reasonable and fair. They showed up on time and did very clean work. This is a company I will use again for any such work and highly recommend them. They are true professionals!

Stack Tyer4 reviewsTotal number of Google reviews Stack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful result restoring the mortar between the bricks on my front door stoop.

Jennifer DunlapLocal Guide · 15 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patrick and his team worked to match the brick of our home. I wanted flower boxes on each side, so he added those to the design. The job was completed in a timely manner and looks amazing! I highly recommend using them.

Marcos Sacul1 reviewTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente masones contractor

Bryan Windham5 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job repairing damaged bricks after a sagging porch was corrected. You can’t tell there was ever a problem. Reasonable cost.

Zebra Stone Artisans LLC on Google Maps →

Business details