How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for carpet steam cleaning
Clear ✕All 549 Google reviews tagged “Carpet steam cleaning” · showing 40
Zerorez did an excellent job on my home today. They were prompt and efficient also very affordable..
As always, Zerorez was on time and did a beautiful job!
If I could give more than 5 stars, I’d give 10+ to Bryan. He was very polite and professional and thorough in everything from beginning of conversation, all the rooms he cleaned, to the very end. He did a PHENOMENAL cleaning job. Our carpets are 22+ years old with many children coming and going, plus we have2 dogs,…
Excellent service very polite courteous and efficient.
Zerorez is fantastic. From booking to follow up email the experience was outstanding. Jeremy did a great job. Carpets look brand new. Definitely recommend them. Will use them again. Well done!
Zerorez Technician did a superb job cleaning our bedroom carpets! Very respectful of the house and performed it all at a very reasonable price.
Bryan was very thorough and helpful - he clearly explained the process and thoroughly, efficiently cleaned the carpets. Even got the significant wear in one area to look closer to new!
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
Thorough and professional. Brian was very courteous and respectful and did a great job
Charles was so kind and my worn carpets look like new! So thankful!
Perfect! Chazz was amazing.
Daniel was very professional and friendly. He assured us he would remove the pet stains and odor and he did. I'm extremely pleased with our service.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
This is my second time using them and the service is just okay. There’s really nothing spectacular about it, I think I have used another company that got my carpets really clean. However, my real reason for the star rating is due to the TIPPING option at the end when you pay. It is very uncomfortable and awkward. I…
Good service!
Our technician explained the process thoroughly and completed the work quickly.
Daniel did a fantastic job educating about their different services. The carpets were spotless after his cleaning.
Thorough!!!
My first time using zerorez. The tech (Sidney) called to give me the estimated time he would be there and was on time. We walked through the house to make sure everything was cleaned that I wanted. He got to work and finished up in a timely manner. The carpet looks great. I would recommend zerorez and use them again.
We’ve used ZeroRez twice now. Once for carpet cleaning after pet stains and another for tile/grout cleaning and sealing. Our tech, Angel, did an amazing job both times. She went above and beyond to make sure we were happy with both services. She did so great on our master bath we had her clean another bathroom while…
Great job on carpet and upholstered chair. Chaz was very friendly, nice and professional.
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
The tech (Charles), was very courteous and got right down to business to do a fast and through job. I commended him for being a 10 year employee with the company. I have used Zerorez in years past and will call them again when necessary.
Daniel was on time and efficient He was thorough and the carpets look great. We recommend him and the company. We will use him again anytime our carpets need cleaning.
Daniel, our service technician, called ahead to let us know when he would arrive, then he arrived just when he said he would. He was friendly, thorough, and quick. We are amazed at how clean the carpets look. We truly couldn’t be more pleased with the service and the results. I’d give more stars, if I could. Highly recommend!!
Prompt, polite, professional, personable. Very satisfied. Will use again!
Jeremy was very quick professional and extremely reasonable. We were expecting to pay twice as much. We will definitely be calling Zerorez again in the future!😊
Very beautiful finished work. Matt was early! Efficient and professional in explaining everything he was going to do. I’ve used Zerorez twice now and will definitely do this again
Charles P., did our carpet cleaning today. Arrived earlier than estimated, set up, cleaned, vacuumed and was finished in no time at all. Charles is awesome!! That’s who you’ll want if you choose to use Zerorez!!
Great service. My technician was very friendly and did an excellent job. I will definitely request him again if I need more services.
Did a wonderful job
It was a good experience. They were on time and did a good job. Thanks!
Great experience. Very nice and efficient.
The guy was polite but I'm not satisfied with the results. I know my carpet was heavy stained but I would of like better results for that price.
Syd did a fabulous job on our very old carpet and even on places we were hoping it would just look better but it all looks great! We recommend Zerorez to anyone, the price was very reasonable and service was great!
Technician was great and did a great job.
Excellent service! Daniel is very good at his job.
We were especially surprised at the courteous scheduling assistance. The techs updates to his status for his arrival and the job done was EXCEPTIONAL! No smelly chemicals or sopping wet floors when he left. We will absolutely use them again and highly recommend them! Thanks!
My carpet looks great and it took less than an hour. Good job, Jeremy
The carpet cleaning itself turned out better and I appreciate the work that was done. However, the customer service experience was disappointing. The tone of voice and the way I was spoken to felt unnecessarily rude and made me uncomfortable. I was honestly considering going elsewhere because of how the…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
