How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
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Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for carpet steam cleaning
Clear ✕All 549 Google reviews tagged “Carpet steam cleaning” · showing 400
Zerorez did an excellent job on my home today. They were prompt and efficient also very affordable..
As always, Zerorez was on time and did a beautiful job!
If I could give more than 5 stars, I’d give 10+ to Bryan. He was very polite and professional and thorough in everything from beginning of conversation, all the rooms he cleaned, to the very end. He did a PHENOMENAL cleaning job. Our carpets are 22+ years old with many children coming and going, plus we have2 dogs,…
Excellent service very polite courteous and efficient.
Zerorez is fantastic. From booking to follow up email the experience was outstanding. Jeremy did a great job. Carpets look brand new. Definitely recommend them. Will use them again. Well done!
Zerorez Technician did a superb job cleaning our bedroom carpets! Very respectful of the house and performed it all at a very reasonable price.
Bryan was very thorough and helpful - he clearly explained the process and thoroughly, efficiently cleaned the carpets. Even got the significant wear in one area to look closer to new!
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
Thorough and professional. Brian was very courteous and respectful and did a great job
Charles was so kind and my worn carpets look like new! So thankful!
Perfect! Chazz was amazing.
Daniel was very professional and friendly. He assured us he would remove the pet stains and odor and he did. I'm extremely pleased with our service.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
This is my second time using them and the service is just okay. There’s really nothing spectacular about it, I think I have used another company that got my carpets really clean. However, my real reason for the star rating is due to the TIPPING option at the end when you pay. It is very uncomfortable and awkward. I…
Good service!
Our technician explained the process thoroughly and completed the work quickly.
Daniel did a fantastic job educating about their different services. The carpets were spotless after his cleaning.
Thorough!!!
My first time using zerorez. The tech (Sidney) called to give me the estimated time he would be there and was on time. We walked through the house to make sure everything was cleaned that I wanted. He got to work and finished up in a timely manner. The carpet looks great. I would recommend zerorez and use them again.
We’ve used ZeroRez twice now. Once for carpet cleaning after pet stains and another for tile/grout cleaning and sealing. Our tech, Angel, did an amazing job both times. She went above and beyond to make sure we were happy with both services. She did so great on our master bath we had her clean another bathroom while…
Great job on carpet and upholstered chair. Chaz was very friendly, nice and professional.
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
The tech (Charles), was very courteous and got right down to business to do a fast and through job. I commended him for being a 10 year employee with the company. I have used Zerorez in years past and will call them again when necessary.
Daniel was on time and efficient He was thorough and the carpets look great. We recommend him and the company. We will use him again anytime our carpets need cleaning.
Daniel, our service technician, called ahead to let us know when he would arrive, then he arrived just when he said he would. He was friendly, thorough, and quick. We are amazed at how clean the carpets look. We truly couldn’t be more pleased with the service and the results. I’d give more stars, if I could. Highly recommend!!
Prompt, polite, professional, personable. Very satisfied. Will use again!
Jeremy was very quick professional and extremely reasonable. We were expecting to pay twice as much. We will definitely be calling Zerorez again in the future!😊
Very beautiful finished work. Matt was early! Efficient and professional in explaining everything he was going to do. I’ve used Zerorez twice now and will definitely do this again
Charles P., did our carpet cleaning today. Arrived earlier than estimated, set up, cleaned, vacuumed and was finished in no time at all. Charles is awesome!! That’s who you’ll want if you choose to use Zerorez!!
Great service. My technician was very friendly and did an excellent job. I will definitely request him again if I need more services.
Did a wonderful job
It was a good experience. They were on time and did a good job. Thanks!
Great experience. Very nice and efficient.
The guy was polite but I'm not satisfied with the results. I know my carpet was heavy stained but I would of like better results for that price.
Syd did a fabulous job on our very old carpet and even on places we were hoping it would just look better but it all looks great! We recommend Zerorez to anyone, the price was very reasonable and service was great!
Technician was great and did a great job.
Excellent service! Daniel is very good at his job.
We were especially surprised at the courteous scheduling assistance. The techs updates to his status for his arrival and the job done was EXCEPTIONAL! No smelly chemicals or sopping wet floors when he left. We will absolutely use them again and highly recommend them! Thanks!
My carpet looks great and it took less than an hour. Good job, Jeremy
The carpet cleaning itself turned out better and I appreciate the work that was done. However, the customer service experience was disappointing. The tone of voice and the way I was spoken to felt unnecessarily rude and made me uncomfortable. I was honestly considering going elsewhere because of how the…
Very professional and very clean. And fast!
On time, very professional, did a good job.
Brian came by and help clean up the carpets in our home office. Great job and great personality. I highly recommend!
Brian came in and did an awesome job on our carpet! He also let us know what to do to keep the carpet looking healthier, longer. He was a very hard worker and was very professional and was a “people person” great Job! I highly recommend!
Bought a duplex with heavily soiled carpets...Daniel came out and did a remarkable job. I really did not think the carpet could be cleaned but with such a great price we scheduled a cleaning. He was timely and thorough. Amazed at the results....minimal soil left. He had also explained the process and what to…
Cleaned carpets well, great service.
Our technician Christian did a wonderful job. He communicated when would arrive, addressed my concerns about my carpets and left my home feeling fresh. I will definitely use Zerorez again.
Service was on time with a 20-minute "I'm on my way" call. Technician was professional, polite, and friendly. Service took about an hour for 4 rooms, a hallway, and stairs. Always pleased with Zerorez.
Extremely pleasant and cordial. Carpets look great and smell so good. Can’t thank Sid enough for his professional job and peasantries. Thank you Sid!!!
Carpet cleaning was Fantastic! I will definitely utilize Zerorez for any future cleanings! I was thoroughly impressed with the quick service, professionalism, and punctuality. 10/10 would recommend. 🙂
Excellent job done and excellent service! Thanks Matt! Will use this company again!
Daniel was so nice and professional! Would definitely use him again. We have two large dogs -the dog smell and dirt are gone!!
Had my Carpets cleaned by Zerorez . Did a great Job ! Brian the tech was friendly and a pleasure to deal with .
Christian was professional, courteous, and thoughtful.
Zach was very thorough, efficient and informative. We are very pleased with the work.
Our technician Jeremy was on time and very professional. We have older carpets and they looked like new after he was finished. The estimate I got on the phone was what I paid. I would highly recommend this business.
Charles was wonderful! He is an absolute professional! He was on time and great communicator. We got three rooms of carpet cleaned, three rooms of tile, cleaned, and sealed, shower, cleaned, and pet odor treatment. Excellent work all done in a very good price.
the person providing the service was thorough and polite
Friendly, expedient, professional!
Had equipment issues but went above and beyond to get job done
5/22/26 Christian was fantastic. Very polite very thorough, moved some furniture for me ! he was awesome. My rugs look fantastic! Zerorez does a fantastic job! I can’t recommend them enough! I will use them again just like I did before when I had Jan doing the cleaning again thank you so much Zerorez for making my…
After reviewing another service who overpriced the job. We called Zerorez. The price quoted on the phone was the price we paid. The person on the phone was very polite and helpful. The service tech was well dressed , very polite, assessed the job with honest expectations, and the carpets cleaned better than…
Technician did a great job and was very professional and friendly.
Charles was excellent.
Brian arrived on time. Gave me a thorough explanation of the process. My carpets look great. I would definitely recommend Zerorez and Brian !
Brian and the team were amazing to work with. Brian cleaned a large room and stairs. He did awesome and he was fun to talk to throughout the process. He also noticed we had our own little carpet cleaner machine, he educated us and shared best practices on how to best use in the future. Would highly recommend and we will use them again.
Excellent service! A really polite young man came this morning. My carpets look super, made the house smell fresh. Second time I've used Zerores, and I'll happily use them again!
On time, hard workers, friendly and professional
Brian was absolutely amazing! He was so friendly and knowledgeable! The house smells great and my carpets are so clean! He did such a great job! Thank you
On time, fast, courteous. Carpet looks great! Ask for Chaz.
Employee called beforehand to tell me he was coming. Was at the first part of the timeframe that they gave me. Explained everything and used special cleaner to get out some rust spots. Explained everything in detail afterwards.
Brain was very friendly and worked very efficiently very pleased with the results
Chaz was great !
Charles was very professional, friendly and smiled! Floors look great! Thanks so much. Will definitely use again
Wonderful experience!!! Jeremy my technician was very professional, knowledgeable, and extremely nice. He did a wonderful job in a timely manner. I was recommend to your company and I would gladly recommend it to others as well.
Charles was very nice and did a great job on the carpet.
Christian was able to visit me early and did a great job. Not only did he clean the two area rugs i wanted but was also able to clean and seal the grout and tile in the master shower. All within about an hour. Reasonable price also.
On time and did a great job! Very pleasant
He was great and we are very happy with his work!
Quick and efficient carpet cleaning performed by a super friendly guy!
The best carpet cleaning method and company hands down!
Very helpful and efficient! Great service.
He did a great job thx
Excellent service … on time and a wonderful tech!
This was an awesome experience. The carpets were cleaned and look great! Brian was very efficient with his work and did an awesome job!!.
On time, quick and efficient. Real easy to deal with! Thanks
ASK for Angel as she did a fabulous job!!! She was on perfectly on time, texted and called me beforehand to let me know she was coming. Spent a long time getting stains out of 2 rooms and cleaned out the difficult Horse Hair Rug I have from Havertys in our den. It has never looked so good! She was very friendly,…
Technician came in and went to work. She wasn't very talkative but may have been tired from previous jobs. She didn't ask me any questions or explain their cleaning process. In about 30 minutes she was finished. I asked about the agitation step I thought might be useful on one particular area and she didn't agree.…
Christian was very prompt efficient and courteous. The carpets and tile came out great.
Brian was amazing!!! Our carpets look like they are brought back to life and SO clean! With a little one on the way I wanted to find a good cleaning company that didn’t use all the toxic chemicals and this one was FANTASTIC! We had our carpet, stairs and rug cleaned.
Lovely technician very helpful and did an amazing job!
Pleasant, professional service.
Service was excellent. Communication was timely. Technician was friendly and efficient. Plus I felt the price was appropriate.
Zeroez has cleaned pet spots for us multiple times & they always do a great job. Charles was our technician today. He was quick & efficient & super friendly!
Angel was great!! Very nice and helpful!!
They did a great job. Very professional, courteous, and punctual. I recommend Zerorez. I have been using this company for a few years now and really liked the great job they do. I will use again on their next special! VIV
Charles was exceptional! He did a great job, quick and easy. He also explained to me why my stain wouldn’t come out. I appreciated his knowledge. Will use again.
Charles was very professional and paid attention to detail. Very satisfied.
Did a great job! Thorough and quick!
Brian from ZeroRez not only showed up promptly, but offered to even come a little bit earlier, which really helped us out! He was very knowledgeable and had answers to all my questions. I’m already spreading the word through my neighborhood to give them a call. Thank you!
I've used them a several times now every times has been great and well worth the money.
Always a great result
Zerorez is the best cleaning system I've seen. Ethan Vaught cleaned the carpet in our bonus room and it looks great. He spent extra time on the stairs because it looked so bad. See you guys the next time I need cleaning.
Zerorez did an excellent job on cleaning my floor. The technician cleaned my bedroom, den and living room. Additionally, I had a dinning room chair cleaned. The carpets are located in a high traffic area of my home and were extremely dirty. I will breathe cleaner air now thanks to Zerorez!
Brian was great! Knowledgeable and professional. Took the stains out of the rug and couch is as good as new!
Charlea was super Friendly and did a great job. It was a big house with a large amount of carpet and he got his workout in.
Brian was extremely thorough and took the time to explain the entire process in detail. He worked efficiently while still being meticulous, which I really appreciated. He made me feel safe and confident in the work being done. I’m very satisfied with the results and would highly recommend him.
Very pleased. Charles did a great job. He was pleasant, professional and thorough.
Happy Customer.
It was a great experience. All looks great!!!
Angel our ZeroRez tech was polite, informative and dedicated to a thorough inspection and analysis of our cleaning needs. Performed his cleaning in an orderly and conscientious manner. We are completely pleased with the work completed to clean our carpet and rug…
It was the first time that I had used Zerorez. The young woman was very capable. As I was in the middle of a move and under a time crunch, she was very understanding. I had to straighten and vacuum the bonus room while she worked on the bedrooms. Afterwards, she was able to get out of the majority of the stains. The…
Kyle did a great job on our carpets. He showed up on time, called before he came to give me an arrival time and cleaned up when finished.. Our carpets look terrific.
Great! Friendly!! On time! And best of all no chemicals or smell!!!
Charles did an amazing job. He was on time very professional and personable. Will only use him next time. 👍🏻👍🏻
The scheduling team was VERY flexible and understanding! Jeremy communicated well and was timely! He walked the house with me and listened to my concerns then provided professional feedback. I am beyond pleased with how clean the house smells and looks! I had the bathroom tile floors/shower cleaned, hardwood floors…
Showed up in appointment window on time. My technician Logan was fast, efficient, and friendly. Would recommend to anyone needing a carpet cleaned
Angel did a great job! I always use Zerorez.
Charles did a fantastic job. Our carpets look like new!
Service was excellent, he even arrived early!
Fabulous experience. Professional team and carpets were CLEAN! Plus safe for the pets. Would recommend 100%
Professional
Great service, great communication, on time, fair price, did a beautiful job. Highly recommend and will use again. Thank you!
I have used Zerorez before and will continue to use them! Simple process to set up an appointment. Technician was friendly and knowledgeable. Would recommend to anyone.
Explained what to do if We had any issues. Very polite. Also explained other services they offer.
Our house smells good again! Our 5 year old sofa looks (and smells) brand new! It’s a miracle!
Jeremy was very prompt, proficient and professional! Carpets look great! Thank you. 😊
Rug was cleaned well, brief amt of time, very professional, and reasonable cost.
Brian did an amazing job! He was very informative and talked us through the entire process. Very impressed.
Loved the service, the service guy was great. The only issue is the spot removal did not work.
Our technician Brian was extremely helpful! Explained everything to us in detail extremely friendly. I will definitely call on him again.
Excellent communication; very reasonable prices
Very efficient, and a white pet stained carpet looks fabulous!
Santana was very friendly and knowledgeable
Very friendly. Excellent job! Our stairs look great.
The technician was very informative. Explained everything about the process. The technician was very thorough with the whole process.I would definitely use this company again.
They did a really good job. Efficient and Professional. My carpets look great, they work quickly
Had a very good experience with Zerorez. Came and cleaned carpets with in the allotted time. Everything looks great.
I have used them over and over again and will continue to do so. The best!
Charles was very kind and did a great job cleaning the carpet and chair!
The technician showed up late and had a bad attitude. She was rude about every question I had. The last tech we had did a much better job at removing our stains and with a great attitude. Very disappointed in the service we received this time around. Will look to go elsewhere for our next cleaning.
Very pleased with the expertise of, Isaiah, who did the cleaning. He was very thorough and very professional as well as polite.
Logan was awsome.really nice guy was really fast but through.explained everything.
Our tech was very friendly and professional. The carpet looks amazing. She did a fabulous job arrive timely and worked swiftly to complete the job. Will use again!!!!
Excellent, professional service, went the extra mile to explain the process. Very speedy service
The technician (Santana) called in advance of her arrival and proceeded to perform a highly professional cleaning of our carpets! I added a couple of area rugs to the deal and was pleased with the price! Thanks, Zerorez, for coming through, as you always do! See you next year!
Isaiah did a great job on 2 bedrooms and 2 oversized rooms. He also showed up early which was a win!
Isiah did a great job. Very professional and accommodating today. Will use yall again.
Charles was very professional and did a great job. Also very careful to not mark anything up with his equipment.
Isiah was prompt, cordial and knowledgeable. He displayed a professional demeanor and capability. I felt he had my best interests in mind while completing the job.
Jeremy was through did a really good job, was kind and helpful .
Always thorough, always professional, and always friendly.
I was very pleased with the service I received. Mr. Charles Pitts was very professional and friendly. He did an amazing job. I'm sure he's a valuable asset to your company. I would recommend Zerorez to others. Thank you again Mr.Pitts.
They were very professional and the carpet in each room looked very clean! The pricing was affordable. I will call them again!
Gentleman was nice and respectful. Did just what I requested.
The gentleman who cleaned the carpet was extremely kind and courteous. I’ve had my carpet cleaned three times with this company and he did a phenomenal job. I would highly recommend them.
Brian did an AMAZING job!!!!!!!! Highly recommend!!!!!!
Zerorez always does a great job! Charles cleaned our carpet and was very professional, very pleased with the service.
Excellent work respected to the utmost The gentleman who did the work is top notch Thank you again !!!!!!!!
I had one room of carpet along with stairs and a hallway cleaned. The carpet looks great. The technician was very friendly and seemed knowledgeable about the zerores product a d process. My only complaint is they will not help you move any furniture 😒 Im a senior and could not move my couch on my own so they cleaned around it
Jeremy arrived promptly, worked super hard and efficiently, and now my carpets and rugs look fantastic!
I am beyond happy with the service and the results I received! I would recommend to anyone.
Great job. Had to treat pet stains so cost more, but I was happy to pay. Barely over 500. Santana very personable.
My carpeting looks and feels great. I have used Zerorez for years now and will continue to do so.
I love ZeroRez! They are timely, have great communication, very reasonable prices and always prompt!
The tech did a great job! Carpets look and smell brand new! We have 5 kids, a cat and 2 dogs. They did amazing work and I will definitely use them again! Highly recommend this company.
Always professional service and on time! Prices are reasonable and services is always consistent. Carpet dries quick!
Angel did a good job. She is very pleasant to have in your home.
Brian with Zerorez called before arrival, entered home with gloves and mask and provided a clear understanding of what to expect. The result was great as well. Will definitely be using Zerorez moving forward.
Angel was awesome!!! I had some heavy traffic stains and she was able to really get everything up and recommended the protective spray to keep things looking fresh. She did a great job and was very cool about adding on a couple of bedrooms while the special was still going on. My carpets look wonderful!
Angel was very professional, knowledgeable and kind. My rug looks great and I will definitely use you all again.
Great experience. Professional, on time, thorough cleaning, my carpet looks fresh, clean, and new. We had a major hot cocoa spill on our cream carpet and now it looks brand news, the representative from the company was super professional and polite.
They did a great job cleaning carpets. I was pleasantly surprised with the results, as well as their efficiency.
Appreciate their cleaning process, and have been pleased with their results! Have been a repeat customer; always a good value!
This is the second time I’ve used Zeroez. They are simply the best out there.
Charles was wonderful and did a great job.
The guy who came was super friendly and did an amazing job. The carpets turned out awesome.
The tech was in continuous communication about his arrival time. He wore booties over his shoes, and did a fantastic job of both pretreatment and cleaning the carpets.
So easy and convenient to book. We were able to book an appointment for the very next day to have our carpets cleaned. Jeremy was great and did an amazing job, the carpets look great!!! Would definitely recommend them.
Logan with Zerorez was professional, friendly, and efficient. He did a fantastic job on my carpets. They look brand new and smell so good. Zerorez communicated well from the beginning and all throughout the process of cleaning. Highly recommend!
Carpet looks fantastic! I am so pleased. Logan was informative and answered all of my questions. I couldn’t be more satisfied! Thank you!
Always a great experience! Super prompt, very affordable and great communication!
Our carpet technician arrived within the time frame given. He was pleasant and efficient. He cleaned carpet in three bedrooms and was in and out inside one hour, as promised. He treated the worn and stained areas, and we think he did as well as he could on our very light-colored carpet.
Fast friendly service...Technician was thorough and pleaseant...He explained the process and all the limitations completely..Would definitely recommend.
Great and quick service!
Daniel was excellent. He explained everything that he would do and was courteous and friendly.
On-time and professional. I would definitely recommend Zerorez!
Brian was great! He was prompt with arrival and service. He was friendly and explained everything in detail! Great job!
Zerorez responded right away with an appointment within 5 days. The guy who came was courteous and cleaned my area rugs, 2 sets of stairs and 1 large landing. All look amazing! Thanks Zerorez!
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Amazing service! The rep was very courteous and professional and did a wonderful job! I couldn’t be happier with the results!
Isaiah was outstanding. Right on time and did a thoroughly amazing job. Could not have asked for More!
Jan was our technician today and cleaned three rooms for us, a bedroom, den, and my husband's office. He was on time and was done in about an hour. The carpets were overdue for cleaning, and he did an amazing job. Jan is such a nice guy, and he addressed my concerns. We are so very pleased! We will most definitely use Zerorez again!
Great service
Very responsive to my needed timeline and my carpets look great!
The tech was amazing! Great work
Angel was great! She was thorough and did a great job!
Angel was very nice and did a great job cleaning our carpets and couches. She explained everything well. We enjoyed visiting with her while she worked.
Excellent service by Charles P. Was very personable and delivered extremely professional quality of work, perfect ! I am very happy because he made my my 15-year-old carpet look new. Thank you for being there and doing a good job even for the very small ones.
Service was timely, no mess and the cleaning didn’t take long. Pleased with the cleaning of rooms as well as rug. Overall great service.
I had Zerorez out to clean all the carpets in my house as we are moving out and will have renters coming in. When I called to schedule the service I explained the scope of work and that I wanted ALL the carpets cleaned including closets. The lady on the phone told me that small closets in bedrooms are included in…
Took the time needed to do a thorough job vs speeding through. The results are excellent!
Brian the technician was informative, knowledgeable, polite, and thorough!!! Very pleased with the outcome of his work. I gave 5 stars ⭐️ it was well deserved.
I had a great experience with Zerorez and would highly recommend! My technician, Matthew D. was amazing and went above and beyond. Thanks!
Very professional team. Rooms smell so good.
Incredible job, nice employee. Priced high for 3 area rugs but will use again. I’ve used them before and their work far surpasses anyone else.
Albert was great, appreciated his attention to detail.
This was my first time using this company!! They were great and very professional. The guy.l that did my carpets was very professional and friendly. I would happily recommend this company.
Nick was a pleasure to have in our home to clean the carpets and upholstery. I will be setting up another appointment in 6 months! Fabulous job Nick!! My house smells so clean and fresh! My chair looks brand new!!
Everything was Amazing fabulous job…..never had such great service. Charles Did a GREAT job.
Daniel was polite, explained all my options and completed the work with excellence.
Very professional and explained everything thoroughly. Carpet looked great.
They cleaned all of my upstairs carpet and two area rugs downstairs. The technicians were friendly, professional and prompt. My house smells amazing and the carpet looks fantastic. I will definitely use them again.
The cleaner was very professional and did a nice job. Always friendly and professional.
Jorge did a fantastic job! Carpets look great and he was extremely friendly and professional.
They did a wonderful job better Than I expected they were professional the Rooms are clean spotless especially the bedroom was wonderful!!
Anthony was fabulous!!!
Showed up on time, actually took pride in cleaning the carpet. Not my first time using them and I will continue to use them. My guy was amazing and took his time to clean my house and I’m proud to show my family just how clean it is.
Zerorez is the best. Carpets look and smell great. Charles does an amazing job. Highly recommend this company.
They did a great job with my carpet issues!!
Zero Rex is always very professional and curious when coming in your home. Johnny did was great, very nice and friendly and did an excellent job.
Friendly and professional serviceman. Excellent Results. Great prices.
The service provider was amazing! Very friendly, hard working, and professional! Was on time and delivered great service! Loved our experience and our carpets look amazing!! 10 years of wear and tear gone!
Awesome technician. Kevin was SO GOOD! On time, super friendly and knowledgeable. A+ Zerorez!!!!
Great service and staff
Caleb was very professional and did an amazing job!
I have used ZeroRez several times. The person who cleaned my carpet showed up on time and did an excellent job. He listened to my concerns about some stains and suggested effective and appropriate solutions which took care of the stains. He was very professional and pleasant. I will use ZeroRez again.
Great quality work and professionalism. Would use again!
Matt was very professional and respectful of our space. He got right to the job and finished our 3 rooms in under an hour. We have used ZeroRez a number of times for our personal carpet cleaning. I have ZeroRez scheduled next week to come to my office for an estimate. Love these folks!
Our technician was friendly, professional, got the job done in the time frame he said, and did a very thorough job!
Great experience. We will be back
Called before getting here and letting me know when he’ll arrive. Very professional.
Charles was our carpet technician for today's service. He was very attentive, professional and he did a great job! We are pleased.
Excellent service and excellent results, the carpet was in horrible shape, did not expect them to look so incredible, thank you!!!
Very professional and courteous technician, Juan
They do good quality work at a reasonable price. I like there is no remaining residue on carpet. James was very personable. Gave us great service with a warm smile.
Service was efficient & great job
Charles was on time and was very professional. Everything looks Great!
Charles is top notch. We have used his service several times and never been disappointed. Charles is professional, knowledgeable, and overall very pleasant to deal with. There is a million options to have carpets cleaned but only one Charles
Wonderful service-all the way around!
My carpets look like new when Zerorez is finished. Thank you.
They were fantastic - communicative, on time and did a great job cleaning my carpets.
I most definitely recommend, will use them again! Thank you!
Amazing experience and a really kind and professional tech
Kevin W was our technician, and he was kind and very knowledgeable. He did an incredible job on our large sectional sofa and carpet in our bonus room. I would definitely recommend zerorez and Kevin to others in need of carpet/upholstery cleaning services.
Amazing results! Ryan is the BEST!!
Very professional and respectful. Carpets look absolutely amazing. Will definitely use them again.
Jan, the service person, was very professional. He explained the process and was very thorough. Our carpets looked terrific. We would definitely suggest this company to everyone.
Jesus was my representative today and did an outstanding job. He explained the job and then did a walk through to show me his work. Very impressed by him.
Great job getting the carpet cleaned! Even removed ink stains of red and blue. Will only use this company.
Wow! So excited to get my carpets clean. Zerorz was on time, explained all work being done in detail, and asked me to check work done before leaving. So professional and I have great looking carpets again.
Very good service experience!
Very nice service, very nice employee.
Very professional, quick service!
I had a very good experience. Hesus was very professional and hard working. Fairview TN
Kevin was very professional and our carpets look great.
The person was Very professional and considerate
Great job and very effective 👍
Excellent job., carpets look brand new!!!
We had Zerorez out to clean some rooms and two couches. The technician was very friendly and he made sure everything looked good and was clean as possible. Would definitely recommend Zerorez.
Zerorez did an outstanding job cleaning our carpets. Charles, the technician, was on time, friendly, and he did a great job getting everything clean. Very happy customer!
Could not believe the results! Will definitely be using them in the future!
Tech arrived on time, walked through the house with me and looked for pet messes, discussed what the plan was and offered pet treatments. He worked quickly and efficiently! I was very impressed with how good of a job he did! My house smells great and the carpets and rug look amazing! Will definitely use again!
When asked to go over a few spots the employee declined to do so. I have gotten services done elsewhere and they cleaned my carpet better
Jose’ called with eta, arrived on time, reviewed rooms, made recommendations, did an amazing job, had me look over work, made sure I was satisfied, to which I was!
We had a mess on our mothers carpet after a estate sale. We weren't sure it would come clean but...Charles came today and did a beautiful job! It looks like our mama's house again. Thank you so much. I will highly recommend you guys to anyone
Ryan was on time!! Explained the process and my options for additional protection. He was fantastic and I am so pleased with how my carpet and sofa look! Thank you!!
Quick efficient and best of all carpets look brand new
Carpets look great. Tech was fast and efficient
On time, professional, great job
Was hoping for some better outcome for the stairs. I will get some spray on and clean the edges myself as he told me he could not get the edges. At least dust is out.
They were on time, explained the process to me, were quick and tidy. Overall did a great job, would recommend.
John was professional and told us exactly what we could expect. He enjoys his job and is very informative, a delight to work with. He protected our newly painted home by using corner protectors. Thank you John.
Very professional in their approach and with customer. George explained exactly what he was going to do and he did it. George was a pleasure to have on the job. A great work ethic and very courteous.
Ask for Kevin!
Kevin was very professional and arrived within the time I was given. He called to let me know he was in his way. The carpet and area rugs he cleaned look like new! Will definitely be using Zerorez again and will recommend to friends and family!
Loved the experience. He was able to get up most of the stains off the carpets. And it smelled so much better afterwards!
Very professional and personable. Great price and awesome service.
He did a great job I'm very pleased an his courtesy was right on point friendly ,polite an he explained everything to me before he started an after he was finished I really appreciate the service.have and blessed day.
Great service and friendly staff, would recommend and use again!
Fast, clean, on time, professional
Matt was outstanding!!!
Technician ryan was great took his time and explained to my husband everything will definitely be ordering service from zeroez again
The service was great and the tech, Jorge, was very professional and helpful. I recommend Zerorez. Our carpet looks great.
Fantastic experience. Kevin was professional, knowledgeable, and provided excellent customer service. Carpet looks great!
John was most helpful and had the answers to all of my questions. Carpet looks better than when we moved in 1 1/2 years ago.
Scheduled a cleaning on a Friday and 3pm. The specialist got here at exactly 3pm and was already pulling out of our driveway at 3:37. We paid to have 3 rooms and a hallway cleaned. After he left, we checked the rooms. Floors were almost dry and stains were still on the floor (toddler stains that usually come up with…
Professional and helpful. Thanks
George did an excellent job with cleaning our carpets. Very respectful of our furniture and property. In addition he was very meticulous; thorough. I would use/recommend Zerorez
Bad experience. They cleaned 2 rooms and then we had to go out of town for the weekend. When we returned we realized one of the rooms not clean and had bad odor. We contacted Zerorez and they said their guarantee expired the day before so we would have to pay again for re-clean. This policy was apparently printed…
Jorge did an excelent job.
Ryan did a great job! He was on time (though actually early-not a problem!). All was cleaned and smells gone! Thank you, Ryan and Zerorez!
Great experience! Professional, timely, and efficient.
Ryan was our carpet tech and was great to work with! Answered all my questions and was very professional!
Jorge is extremely careful and very kind. I’m not sure if we waited too long to have our carpets cleaned, as the one room with highest traffic does not appear very clean. All the other rooms with very light traffic look great.
Did amazing job in a timely manner .
This was our second time using Zero and they once again did an excellent job. Great experience from call for service to completion.
Highly recommend Zerorez! My carpet looks amazing and the price was great! Jorge was kind, very professional, and knowledgeable. 10-10!
Jorge was amazing, polite very informative. Answered my questions. Did an excellent job. Fast and efficient
Fantastic job! Very pleased!
They are always considerate and call before they arrive. I appreciate that very much! Never had a disappointing experience. I recommend Zerorez for your carpet needs.
Jan did an excellent job cleaning our carpets, sofas and chairs. He was a hard working and our carpets looked like new when he was finished. Zerorez provided great service at reasonable prices.
Ethan the technician was professional and very accommodating. He took time to explain the procedures and answer all my questions. Before payment he asked me to inspect and approve. I very much respect and appreciate that refreshing customer service. Love the carpets too! Thanks Zerorez!!!
Got everything I was hoping for. Called ahead. On time. Charles was professional, friendly and best of all did a fantastic job. Carpet looks brand new. Highly recommend it for any tough jobs or you just want an occasional deep clean.
The gentleman was very professional & kind! My couch & carpet look great!
I always use this company!
John did a great and speedy job!! Thank you Zerorez
I’ve been using this company for about 5 years now and as ALWAYS Zerorez does a FANTASTIC JOB!! Another 5 stars!!!
Super nice and professional young man ! Went above and beyond!
Charles is very pleasant and professional. I will ask for him again!!
The gentleman explained everything & did a great job on my carpets.
Jon was great. He was very informative and did an overall great job.
They were on time. Carpets look great. They were able to get out some stains I thought were permanent. We are very satisfied.
John did a great job cleaning my carpets. Highly recommend this company for your home and carpet needs!
They were punctual, professional, and helpful. The price quoted on the phone was the same as what they charged after cleaning.
This is the second time using zerorez for the same treatment area. Our carpet was due for cleaning but not nearly as bad as it was the first time. Jon does an amazing job and glad we got the same tech as last time.
Very thorough
Door hinge broken from area rugs placed in bathroom. Shoes placed haphazardly on expensive books. Area carpet still smells of Cat odor. Extremely disappointed will not have them back.
Jon did an AWESOME job on all of our floors, carpet, tile, everything!! He was very professional, kind, and timely!! Amazing job!! THANK YOU!!!
Charles was very professional and did a great job on our 20 year old carpet.
Amazing results. On time and very professional. Highly recommend.
I will recommend this company to anyone! They did an amazing job!!! The tech was very knowledgeable of what we needed. He was amazing!! Thank you for your hard work!
They did a fabulous job, were respectful, efficient, and careful with all belongings.
The technician arrived on time and went right to work and answered all my stupid questions and was really good with my dogs and was finished within about an hour or so. And Ben, if your reading this, you did one heck of a job! Thanks again!
Jon did an AMAZING job cleaning our carpets, area rugs, outdoor furniture and outdoor ceramic flooring - extremely professional and great results - we would rate both Jon and the services provided at a 10+++++
These guys are the best in the business! We had some major issues with our carpet between kids and cats, and nothing I did myself worked that great. These guys just about restored our carpet to new, and they were courteous, fast, and efficient. Definitely recommend these guys!
12/17/22 I’ve used Zerorez service about 7 times in the last 3 years. The first two times were great! Then we had pretty bad service (equivalent to what I could’ve done myself with my own carpet cleaner). Well today we had amazing service, our tech was Charles Pitts! Totally will book again and request him! 3/12/23…
Would absolutely recommend! They did a great job and the carpets look great!
Jan - the young man that came out did an amazing job. The carpets look do much better! He was very pleasant and helpful.
Jon did an amazing job! Carpets, rugs and sofa look so clean.
The technician John, was on time, efficient and knowledgeable of service! He did a great job, we will be using again.
Zero Rez was great! I could get an appointment the next day if I had needed that (which I didn’t). They gave me a quote over the phone to clean tile and some advice on cleaning hardwood. My ivory carpeting came out clean and was not soaking wet. I expect the carpet to be dry by afternoon. Anthony, the…
So professional and kind. I had a lot of questions which the service technician was able to answer. My house smells so fresh and clean.
Easy to schedule appointment online. Technician arrived on time, explained the process. Removed stains I pointed out. Carpet looks great. Dry in 8 hours. Very pleased.
Everything was great — timely and reasonably priced.
I I’ll never use this company unless they send Charles. He is the best guy-friendly, professional, hardest worker. He did an amazing job on our carpet. Thank you, Charles!!!!!
The service was efficient and very well done. The service man was friendly and courteous. Would highly recommend them
Mr Charles arrived in the time frame scheduled with a smile on his face. He was very polite, walked with me through the house to discuss if there were any stains, and did a great job! He even got a stubborn red stain out of our bathroom grout! I would highly suggest using Zerorez! The cost was what was estimated…
This was my second time using Zerorez and I was just as happy this time. John was very professional and did an excellent job. All corners of my walls and stairs were always protected. When he left, all my floors around the carpets were even mopped up and cleaned up!
John did an excellent job of bringing life back to my carpet of 12 years. He was a great pleasure to work with. Will request him next time.
This was my second time using ZeroRez and I’ve been satisfied with them in the past. But on this visit they did not move some furniture to clean underneath that l, in retrospect, should have brought to their attention. On the past visit, they did move the furniture. I incorrectly assumed it would be done. I’ll have to check closer in the future.
Kevin and Chick were amazing, funny, and very professional too. Super fast and really nice to my old pup. Happy 2023!!!
Very knowledgeable, stains were removed
Very happy with this company! Very professional and very knowledgeable!
Jon was great!
Very good service high quality
I'am so,so, glad that i called Zerorez of Nashville & this wasn't my first time using Zerorez of Nashville & if it's the Lord's willing it want be my last time i will be calling you all back in four to six more months from now & again i want to say to Mr.John thanks for being on time at my home on today Thursday…
I had a great experience! The tech was professional, courteous, friendly and knowledgeable about his product. Would definitely recommend.
The carpet looks good. Servicemsn was very knowledgable & professional.
Jan did a great job cleaning carpets and treated pet stains. He was professional and courteous. I would recommend Zerorez environmental friendly carpet cleaning.
I was impressed with the quality and professionalism of the technicians. They were really informative about the process and how to maintain after the cleaning. I thought my carpet had some mild stain and tracked areas until I saw the after cleaning. Wow…
Great Job
Charles was great. He took the time to explain the different treatments and was very professional. When he showed us the pet urine spots we were amazed by using a special light. Didn't know they were there. Highly recommend Charles and will ask for him in the future.
Well done. Very happy about stain removal. Great job!
Charles was absolutely the best and loved the service. Highly recommended.
We are so pleased with the results of our carpet cleaning. Jan called before he arrived and was very courteous and explained the process to us. Our carpet looks brand new. We will use Zerorez for all our cleaning needs from now on. Best carpet cleaner service ever.
Outstanding service. Fine job. Very very very pleased! Never will we use anybody else.
Jon the technician was on time, was courteous and very professional. He did a walk through before the service and explained what to expect from the cleaning. After he completed the job we did another walk through to check out the carpet cleaning. Jon did excellent work and we would use them again.
My carpet looks the same as if they never came totally wasted my money, no improvement not even the slightest contacted zerorez to complain and rep showed no professionalism whatsoever but I was told to have a nice day
Very pleased with the results.
Jon did an amazing job on our carpets! Had some pet stains that were stubborn and he got them right out! Our carpets/ couch looks 1000x's better! Thank you!!
The cleaner had an excellent work ethic.He was very kind and friendly.
Anthony was awesome....great customer service. He was kind and did a fantastic job. Please send this fine fellow to my house again. :). Thanks!
I had carpets cleaned and kitchen/laundry room tile cleaned. The service guy was super nice, respectful of our home, and did a great job! My tile looks almost new again and the carpets no longer have the little stubborn stains I hadn’t been able to get myself. Every phone call I had to make to reschedule (which was…
Great results!! I have 3 dogs and carpet in all bedrooms. After this cleaning, you can’t tell I even have animals in the house! Smells so nice and looks extremely clean. Thanks so much!
Súper pleasant guy. Highly recommend him.
Great company. They erased a stain that I thought was too bad and had been on the carpet too long to ever come out. Knowledgeable technician who worked quickly and neatly.
Super professional nice gentleman. Very helpful and thorough. He took his time to really treat and work on the problem areas and stains without rushing through. Very knowledgeable and explained in detail the process and expectations. Great experience and solid thorough job with great results! Great experience!
Anthony was so awesome! He was very friendly and professional, and did a great job cleaning our carpets, area rugs, and sectional sofa! Highly recommend, and will use them again myself! Thank you!!
The young man was awesome, he did a fabulous job and met all my expectations. He was great and I would ask for him again. My carpets are very clean and my tile much whiter and brighter. Thank you I’m very happy and would use Zerorez again.
Trey was an excellent technician. He was very knowledgeable and did a great job on our carpets. Very focused on doing the best job he could for me. You don’t see this positive customer focused attitude much in our world today. Thank you Trey for a job well done.
John was on time and was very friendly and professional. He did a great job and paid attention to detail. Will use your services again. Thanks so much. Grady
Did a great job. Will definitely use this service again. Will gladly refer to family and friends.
My technician, Jan, arrived on time! We did a walk-through to see the carpets and rugs that needed to be cleaned. He did a beautiful job and it didn’t take all day! We had several pet stains in our bedroom… I just can’t tell you how much better they looked when he finished!
John and John were on time, and very professional. They did a fantastic job on our carpets and the tile in our bathrooms!
They did a great job! Cleaned all the laminate flooring in my living areas as well as the carpet in the bedrooms. Scheduled quickly and we’re on time!
The technician was very polite and knowledgeable. He was efficient and did an excellent job.
Wonderful, kind technician did amazing, affordable, quick work. Made a huge difference in the look of our carpet.
Great service, carpet looks new. Technician was very professional and did an outstanding job.
My tech was friendly and professional! Did a great job!
Great job! Friendly, punctual, communicative, and made a huge difference in the appearance of a cream upholstered glider that I had very little hope for.
John was professional and friendly, thank you!!
Our technician Ethan was very professional and prompt and courteous and did a great job!
Derek was very professional and knowledgeable with cleaning our carpet. The scheduling process was quick, easy, and painless. Look forward to working with ZeroRez again!
John did a fantastic job!! He was very informative & professional.
We were very impressed with the level of customer service we received from Courtney. He called ahead of scheduled and asked if he could come early. He was very communicative and professional. He was also very friendly. I would recommend anyone to use them for anything you need done! We will call again!
I was rescheduled twice for service that was requested several weeks ago. The reason given was that a truck had broken down and needed repairs. Really? I might understand that for the first miss but for a business that has to have more than 1 truck...what are the chances that there is an issue that necessitates…
Ugh, I am so disappointed with the outcome of the carpet cleaning performed today. Several spots and dirty areas still remain and I don’t see an overall difference in the cleanliness of the carpet.
Around August last year, we used these guys. But then they had to reschedule on us last minute due to short staffing during the pandemic, no problem we understood, everyone is short staffed. They gave us two zero bucks cards 20$ each as a way to say sorry. In big bold letters, the card says DOES NOT EXPIRE. So we…
Elijah was extremely professional, customer focused and he paid close attention to detail. He was not in a rush and he checked with me on-going to ensure he was meeting my needs. He level set expectations upfront by conducting a walk-through and updating my estimate/invoice before he begin. This was much…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
