How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for carpet steam cleaning
Clear ✕All 549 Google reviews tagged “Carpet steam cleaning” · showing 140
Zerorez did an excellent job on my home today. They were prompt and efficient also very affordable..
As always, Zerorez was on time and did a beautiful job!
If I could give more than 5 stars, I’d give 10+ to Bryan. He was very polite and professional and thorough in everything from beginning of conversation, all the rooms he cleaned, to the very end. He did a PHENOMENAL cleaning job. Our carpets are 22+ years old with many children coming and going, plus we have2 dogs,…
Excellent service very polite courteous and efficient.
Zerorez is fantastic. From booking to follow up email the experience was outstanding. Jeremy did a great job. Carpets look brand new. Definitely recommend them. Will use them again. Well done!
Zerorez Technician did a superb job cleaning our bedroom carpets! Very respectful of the house and performed it all at a very reasonable price.
Bryan was very thorough and helpful - he clearly explained the process and thoroughly, efficiently cleaned the carpets. Even got the significant wear in one area to look closer to new!
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
Thorough and professional. Brian was very courteous and respectful and did a great job
Charles was so kind and my worn carpets look like new! So thankful!
Perfect! Chazz was amazing.
Daniel was very professional and friendly. He assured us he would remove the pet stains and odor and he did. I'm extremely pleased with our service.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
This is my second time using them and the service is just okay. There’s really nothing spectacular about it, I think I have used another company that got my carpets really clean. However, my real reason for the star rating is due to the TIPPING option at the end when you pay. It is very uncomfortable and awkward. I…
Good service!
Our technician explained the process thoroughly and completed the work quickly.
Daniel did a fantastic job educating about their different services. The carpets were spotless after his cleaning.
Thorough!!!
My first time using zerorez. The tech (Sidney) called to give me the estimated time he would be there and was on time. We walked through the house to make sure everything was cleaned that I wanted. He got to work and finished up in a timely manner. The carpet looks great. I would recommend zerorez and use them again.
We’ve used ZeroRez twice now. Once for carpet cleaning after pet stains and another for tile/grout cleaning and sealing. Our tech, Angel, did an amazing job both times. She went above and beyond to make sure we were happy with both services. She did so great on our master bath we had her clean another bathroom while…
Great job on carpet and upholstered chair. Chaz was very friendly, nice and professional.
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
The tech (Charles), was very courteous and got right down to business to do a fast and through job. I commended him for being a 10 year employee with the company. I have used Zerorez in years past and will call them again when necessary.
Daniel was on time and efficient He was thorough and the carpets look great. We recommend him and the company. We will use him again anytime our carpets need cleaning.
Daniel, our service technician, called ahead to let us know when he would arrive, then he arrived just when he said he would. He was friendly, thorough, and quick. We are amazed at how clean the carpets look. We truly couldn’t be more pleased with the service and the results. I’d give more stars, if I could. Highly recommend!!
Prompt, polite, professional, personable. Very satisfied. Will use again!
Jeremy was very quick professional and extremely reasonable. We were expecting to pay twice as much. We will definitely be calling Zerorez again in the future!😊
Very beautiful finished work. Matt was early! Efficient and professional in explaining everything he was going to do. I’ve used Zerorez twice now and will definitely do this again
Charles P., did our carpet cleaning today. Arrived earlier than estimated, set up, cleaned, vacuumed and was finished in no time at all. Charles is awesome!! That’s who you’ll want if you choose to use Zerorez!!
Great service. My technician was very friendly and did an excellent job. I will definitely request him again if I need more services.
Did a wonderful job
It was a good experience. They were on time and did a good job. Thanks!
Great experience. Very nice and efficient.
The guy was polite but I'm not satisfied with the results. I know my carpet was heavy stained but I would of like better results for that price.
Syd did a fabulous job on our very old carpet and even on places we were hoping it would just look better but it all looks great! We recommend Zerorez to anyone, the price was very reasonable and service was great!
Technician was great and did a great job.
Excellent service! Daniel is very good at his job.
We were especially surprised at the courteous scheduling assistance. The techs updates to his status for his arrival and the job done was EXCEPTIONAL! No smelly chemicals or sopping wet floors when he left. We will absolutely use them again and highly recommend them! Thanks!
My carpet looks great and it took less than an hour. Good job, Jeremy
The carpet cleaning itself turned out better and I appreciate the work that was done. However, the customer service experience was disappointing. The tone of voice and the way I was spoken to felt unnecessarily rude and made me uncomfortable. I was honestly considering going elsewhere because of how the…
Very professional and very clean. And fast!
On time, very professional, did a good job.
Brian came by and help clean up the carpets in our home office. Great job and great personality. I highly recommend!
Brian came in and did an awesome job on our carpet! He also let us know what to do to keep the carpet looking healthier, longer. He was a very hard worker and was very professional and was a “people person” great Job! I highly recommend!
Bought a duplex with heavily soiled carpets...Daniel came out and did a remarkable job. I really did not think the carpet could be cleaned but with such a great price we scheduled a cleaning. He was timely and thorough. Amazed at the results....minimal soil left. He had also explained the process and what to…
Cleaned carpets well, great service.
Our technician Christian did a wonderful job. He communicated when would arrive, addressed my concerns about my carpets and left my home feeling fresh. I will definitely use Zerorez again.
Service was on time with a 20-minute "I'm on my way" call. Technician was professional, polite, and friendly. Service took about an hour for 4 rooms, a hallway, and stairs. Always pleased with Zerorez.
Extremely pleasant and cordial. Carpets look great and smell so good. Can’t thank Sid enough for his professional job and peasantries. Thank you Sid!!!
Carpet cleaning was Fantastic! I will definitely utilize Zerorez for any future cleanings! I was thoroughly impressed with the quick service, professionalism, and punctuality. 10/10 would recommend. 🙂
Excellent job done and excellent service! Thanks Matt! Will use this company again!
Daniel was so nice and professional! Would definitely use him again. We have two large dogs -the dog smell and dirt are gone!!
Had my Carpets cleaned by Zerorez . Did a great Job ! Brian the tech was friendly and a pleasure to deal with .
Christian was professional, courteous, and thoughtful.
Zach was very thorough, efficient and informative. We are very pleased with the work.
Our technician Jeremy was on time and very professional. We have older carpets and they looked like new after he was finished. The estimate I got on the phone was what I paid. I would highly recommend this business.
Charles was wonderful! He is an absolute professional! He was on time and great communicator. We got three rooms of carpet cleaned, three rooms of tile, cleaned, and sealed, shower, cleaned, and pet odor treatment. Excellent work all done in a very good price.
the person providing the service was thorough and polite
Friendly, expedient, professional!
Had equipment issues but went above and beyond to get job done
5/22/26 Christian was fantastic. Very polite very thorough, moved some furniture for me ! he was awesome. My rugs look fantastic! Zerorez does a fantastic job! I can’t recommend them enough! I will use them again just like I did before when I had Jan doing the cleaning again thank you so much Zerorez for making my…
After reviewing another service who overpriced the job. We called Zerorez. The price quoted on the phone was the price we paid. The person on the phone was very polite and helpful. The service tech was well dressed , very polite, assessed the job with honest expectations, and the carpets cleaned better than…
Technician did a great job and was very professional and friendly.
Charles was excellent.
Brian arrived on time. Gave me a thorough explanation of the process. My carpets look great. I would definitely recommend Zerorez and Brian !
Brian and the team were amazing to work with. Brian cleaned a large room and stairs. He did awesome and he was fun to talk to throughout the process. He also noticed we had our own little carpet cleaner machine, he educated us and shared best practices on how to best use in the future. Would highly recommend and we will use them again.
Excellent service! A really polite young man came this morning. My carpets look super, made the house smell fresh. Second time I've used Zerores, and I'll happily use them again!
On time, hard workers, friendly and professional
Brian was absolutely amazing! He was so friendly and knowledgeable! The house smells great and my carpets are so clean! He did such a great job! Thank you
On time, fast, courteous. Carpet looks great! Ask for Chaz.
Employee called beforehand to tell me he was coming. Was at the first part of the timeframe that they gave me. Explained everything and used special cleaner to get out some rust spots. Explained everything in detail afterwards.
Brain was very friendly and worked very efficiently very pleased with the results
Chaz was great !
Charles was very professional, friendly and smiled! Floors look great! Thanks so much. Will definitely use again
Wonderful experience!!! Jeremy my technician was very professional, knowledgeable, and extremely nice. He did a wonderful job in a timely manner. I was recommend to your company and I would gladly recommend it to others as well.
Charles was very nice and did a great job on the carpet.
Christian was able to visit me early and did a great job. Not only did he clean the two area rugs i wanted but was also able to clean and seal the grout and tile in the master shower. All within about an hour. Reasonable price also.
On time and did a great job! Very pleasant
He was great and we are very happy with his work!
Quick and efficient carpet cleaning performed by a super friendly guy!
The best carpet cleaning method and company hands down!
Very helpful and efficient! Great service.
He did a great job thx
Excellent service … on time and a wonderful tech!
This was an awesome experience. The carpets were cleaned and look great! Brian was very efficient with his work and did an awesome job!!.
On time, quick and efficient. Real easy to deal with! Thanks
ASK for Angel as she did a fabulous job!!! She was on perfectly on time, texted and called me beforehand to let me know she was coming. Spent a long time getting stains out of 2 rooms and cleaned out the difficult Horse Hair Rug I have from Havertys in our den. It has never looked so good! She was very friendly,…
Technician came in and went to work. She wasn't very talkative but may have been tired from previous jobs. She didn't ask me any questions or explain their cleaning process. In about 30 minutes she was finished. I asked about the agitation step I thought might be useful on one particular area and she didn't agree.…
Christian was very prompt efficient and courteous. The carpets and tile came out great.
Brian was amazing!!! Our carpets look like they are brought back to life and SO clean! With a little one on the way I wanted to find a good cleaning company that didn’t use all the toxic chemicals and this one was FANTASTIC! We had our carpet, stairs and rug cleaned.
Lovely technician very helpful and did an amazing job!
Pleasant, professional service.
Service was excellent. Communication was timely. Technician was friendly and efficient. Plus I felt the price was appropriate.
Zeroez has cleaned pet spots for us multiple times & they always do a great job. Charles was our technician today. He was quick & efficient & super friendly!
Angel was great!! Very nice and helpful!!
They did a great job. Very professional, courteous, and punctual. I recommend Zerorez. I have been using this company for a few years now and really liked the great job they do. I will use again on their next special! VIV
Charles was exceptional! He did a great job, quick and easy. He also explained to me why my stain wouldn’t come out. I appreciated his knowledge. Will use again.
Charles was very professional and paid attention to detail. Very satisfied.
Did a great job! Thorough and quick!
Brian from ZeroRez not only showed up promptly, but offered to even come a little bit earlier, which really helped us out! He was very knowledgeable and had answers to all my questions. I’m already spreading the word through my neighborhood to give them a call. Thank you!
I've used them a several times now every times has been great and well worth the money.
Always a great result
Zerorez is the best cleaning system I've seen. Ethan Vaught cleaned the carpet in our bonus room and it looks great. He spent extra time on the stairs because it looked so bad. See you guys the next time I need cleaning.
Zerorez did an excellent job on cleaning my floor. The technician cleaned my bedroom, den and living room. Additionally, I had a dinning room chair cleaned. The carpets are located in a high traffic area of my home and were extremely dirty. I will breathe cleaner air now thanks to Zerorez!
Brian was great! Knowledgeable and professional. Took the stains out of the rug and couch is as good as new!
Charlea was super Friendly and did a great job. It was a big house with a large amount of carpet and he got his workout in.
Brian was extremely thorough and took the time to explain the entire process in detail. He worked efficiently while still being meticulous, which I really appreciated. He made me feel safe and confident in the work being done. I’m very satisfied with the results and would highly recommend him.
Very pleased. Charles did a great job. He was pleasant, professional and thorough.
Happy Customer.
It was a great experience. All looks great!!!
Angel our ZeroRez tech was polite, informative and dedicated to a thorough inspection and analysis of our cleaning needs. Performed his cleaning in an orderly and conscientious manner. We are completely pleased with the work completed to clean our carpet and rug…
It was the first time that I had used Zerorez. The young woman was very capable. As I was in the middle of a move and under a time crunch, she was very understanding. I had to straighten and vacuum the bonus room while she worked on the bedrooms. Afterwards, she was able to get out of the majority of the stains. The…
Kyle did a great job on our carpets. He showed up on time, called before he came to give me an arrival time and cleaned up when finished.. Our carpets look terrific.
Great! Friendly!! On time! And best of all no chemicals or smell!!!
Charles did an amazing job. He was on time very professional and personable. Will only use him next time. 👍🏻👍🏻
The scheduling team was VERY flexible and understanding! Jeremy communicated well and was timely! He walked the house with me and listened to my concerns then provided professional feedback. I am beyond pleased with how clean the house smells and looks! I had the bathroom tile floors/shower cleaned, hardwood floors…
Showed up in appointment window on time. My technician Logan was fast, efficient, and friendly. Would recommend to anyone needing a carpet cleaned
Angel did a great job! I always use Zerorez.
Charles did a fantastic job. Our carpets look like new!
Service was excellent, he even arrived early!
Fabulous experience. Professional team and carpets were CLEAN! Plus safe for the pets. Would recommend 100%
Professional
Great service, great communication, on time, fair price, did a beautiful job. Highly recommend and will use again. Thank you!
I have used Zerorez before and will continue to use them! Simple process to set up an appointment. Technician was friendly and knowledgeable. Would recommend to anyone.
Explained what to do if We had any issues. Very polite. Also explained other services they offer.
Our house smells good again! Our 5 year old sofa looks (and smells) brand new! It’s a miracle!
Jeremy was very prompt, proficient and professional! Carpets look great! Thank you. 😊
Rug was cleaned well, brief amt of time, very professional, and reasonable cost.
Brian did an amazing job! He was very informative and talked us through the entire process. Very impressed.
Loved the service, the service guy was great. The only issue is the spot removal did not work.
Our technician Brian was extremely helpful! Explained everything to us in detail extremely friendly. I will definitely call on him again.
Excellent communication; very reasonable prices
Very efficient, and a white pet stained carpet looks fabulous!
Santana was very friendly and knowledgeable
Very friendly. Excellent job! Our stairs look great.
The technician was very informative. Explained everything about the process. The technician was very thorough with the whole process.I would definitely use this company again.
They did a really good job. Efficient and Professional. My carpets look great, they work quickly
Had a very good experience with Zerorez. Came and cleaned carpets with in the allotted time. Everything looks great.
I have used them over and over again and will continue to do so. The best!
Charles was very kind and did a great job cleaning the carpet and chair!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
