How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for general carpet cleaning
Clear ✕All 1,314 Google reviews tagged “General carpet cleaning” · showing 160
Daniel was an amazing tech !! He went beyond to make sure the carpets were clean as could be when he left.
Daniel was very professional and thorough. My carpets looked brand new. Will definitely use again in a few years.
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
Daniel did a great job cleaning our office carpet, our stairs, and a hallway! Fast and very efficient! Makes me wish I went ahead and had all my carpets cleaned! Thank you so much!
Thorough!!!
ZeroRez proved themselves to be a great carpet cleaning company to me when we had our son’s room, among others, cleaned. The difference was literally night and day. That made a believer out of me and I will use nobody but ZeroRez. Entry hall, son’s room, son’s room.
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
Daniel, with Zerorez, came out to clean 2 rooms and a hallway. Not only was he super professional, he did an amazing job. One of my rooms had dog pee and the other had a bright red oil based crayon (aka pastels) He was able to rid the room of any trace of dog pee and staining and he also got most of the red crayon…
It was a good experience. They were on time and did a good job. Thanks!
Charles was on time, tenured, respectful of my property and pleasant to work with. Charles has a gift of kindness that makes you very comfortable to work with him and have him in your home. I highly recommend asking for Charles when you schedule the service.
They did an excellent job and I’m really impressed with their services. They communicated with me before and after the service. I’ll definitely use them again for carpet cleaning.
Sid was so courteous, helpful, and quick! He ded a great job and went the extra mile to make sure the carpets were cleaned. Will definitely be using zerorez again for cleaning!!
Third time we have used Zerorez. Extremely happy once again. Brian was our technician. He was very friendly, professional and knowledgeable. Just a nice guy all around. I highly recommend this company for your carpet cleaning needs. Ask for Brian if he is available- can’t go wrong.
Charles was amazing! Very friendly and thorough. Highly recommend!!
Bought a duplex with heavily soiled carpets...Daniel came out and did a remarkable job. I really did not think the carpet could be cleaned but with such a great price we scheduled a cleaning. He was timely and thorough. Amazed at the results....minimal soil left. He had also explained the process and what to…
This is the second time using Zerorez and it was another good experience. Carpets once again look like new.
Carpet cleaning was Fantastic! I will definitely utilize Zerorez for any future cleanings! I was thoroughly impressed with the quick service, professionalism, and punctuality. 10/10 would recommend. 🙂
We’ve used Zerorez many times. They are always kind, professional and do a great job! We will definitely use zerorez again.
Charles was wonderful! He is an absolute professional! He was on time and great communicator. We got three rooms of carpet cleaned, three rooms of tile, cleaned, and sealed, shower, cleaned, and pet odor treatment. Excellent work all done in a very good price.
5/22/26 Christian was fantastic. Very polite very thorough, moved some furniture for me ! he was awesome. My rugs look fantastic! Zerorez does a fantastic job! I can’t recommend them enough! I will use them again just like I did before when I had Jan doing the cleaning again thank you so much Zerorez for making my…
Technician was great. Will use again
Brian and the team were amazing to work with. Brian cleaned a large room and stairs. He did awesome and he was fun to talk to throughout the process. He also noticed we had our own little carpet cleaner machine, he educated us and shared best practices on how to best use in the future. Would highly recommend and we will use them again.
Very thorough cleaning. The tech had a lot to work on, it looks soooo much better.
On time, hard workers, friendly and professional
2nd time using Zerorez and couldn’t be more happy with the results! Carpet is clean and pet stains and odors were removed. Daniel did an awesome job!
Great experience and our fellow was wonderful. The house looks great!
This was an awesome experience. The carpets were cleaned and look great! Brian was very efficient with his work and did an awesome job!!.
The young woman who cleaned our carpet was so professional and polite she made the whole experience a good one. The carpet looks good and smells fresh. Highly recommended.
ASK for Angel as she did a fabulous job!!! She was on perfectly on time, texted and called me beforehand to let me know she was coming. Spent a long time getting stains out of 2 rooms and cleaned out the difficult Horse Hair Rug I have from Havertys in our den. It has never looked so good! She was very friendly,…
Daniel did a great job explaining the process, working around our situation and cleaning the carpets. I'll definitely call Zeroez again!
Lovely technician very helpful and did an amazing job!
They did a great job. Very professional, courteous, and punctual. I recommend Zerorez. I have been using this company for a few years now and really liked the great job they do. I will use again on their next special! VIV
Chris was prompt, very professional and courteous. He explained the services provided.
So fresh ✨ thanks for spring cleaning… polite, on time and very professional. Will definitely ask for Christian to come back! :)
Angel was very nice and professional. I would request her again.
Great experience
We have used Zerorez several times. They are always good to work with. Easy to set up appointments, very pleasant to work with, and they do a very good job.
Brian was 5 stars. Highly recommend
Great job! Thank you. Very professional! I do not remember young mans name.
The techs arrived within promised time range. Their work was professional and efficient. This is my third time using Zerorez, and am happy with the results.
Great job! Technician was mannerly and efficient. Completed job in a professional way. Will call again!
Happy Customer.
Brian was great, fast, explained the process before he started and let me know the dos and dont’s. The products to use while vacuuming and cleaning. Great all all around experience.
Good customer service.
Charles was one on the most efficient and nicest Sevice person we have ever had in our home!!
These guys always go above and beyond! 💯 recommended
Another great job! Explained what to expect for tile and high traffic areas. I had heard great things about the company and I definitely agree!
Our technician Brian was extremely helpful! Explained everything to us in detail extremely friendly. I will definitely call on him again.
Very helpful and fast! Did a great job.
They did a wonderful job!
Had a very good experience with Zerorez. Came and cleaned carpets with in the allotted time. Everything looks great.
I have used them over and over again and will continue to do so. The best!
Zeroes always does a great job cleaning the floors. This time I had the tile floors cleaned and a walk in shower as well as carpets. The technician made it all look like brand new. He was very friendly and worked in a very timely manner to get it done.
He did a great job!
We always love the way the carpets look afterwards and the professionalism
My carpets look fantastic and Brian did such a great job of explaining the process, what to expect, and what to do after the cleaning. 100% recommend! The carpets are drying quickly and no chemical or fragrance smells which is what I wanted. Thank you Zerorez and Brian for a job well done!
Thoroughly cleaned all of our carpets. Wonderful service! Charles was very friendly and efficient.
Logan was on time, explained what needed to be done and completed the process in a timely manner. My carpets look great!
From setting up an appointment through having the services completed, Zero Rez makes it so easy! As a frequent customer I’ve been pleased with all of the technicians and this time we had Isaiah and he was very friendly and professional. He was thorough with his questions to be sure he knew what we needed done. He…
Angel did a great job on our carpets! She was friendly, professional & prompt. Would recommend!
Logan showed up during the designated time frame, very professional and completed in a timely manner. I was very satisfied! I would definitely recommend and will use again
My carpet looks perfect. He did a wonderful job!!
I have used Zerorez for a few years now and their technicians are always professional, courteous and very knowledgeable about the services they provide. Jan came out today and did a great job on our carpets. I would definitely recommend Zerorez for all your carpet and floor needs. My carpets look great 👍🏿
UPDATED REVIEW from a loyal customer (at least 5 times I’ve used this company): I paid nearly $600 for a pet treatment for 4 rooms, and for the main room needing treatment was VERY unsuccessful making it a complete waste of money. The area was treated twice and no difference was made in stain or odor. When I spoke…
Logan was courteous, knowledgeable and a friendly young man. Would recommend Zerorez and request Logan again. Have already done that today!! Thank you!
My carpeting looks and feels great. I have used Zerorez for years now and will continue to do so.
Top notch service as always. Have used Zerorez for over 30 years in four different homes. There is no residue left….the carpet dries quickly (4-6 hours). Our tech pretreated doors and traffic areas on our two large area rugs, and they look brand new despite being 11 years old! Highly recommend!
Love it again! I have had Zerorez come out before. They always call with ETA. Staff is professional and courteous. Carpet looks Great! See you next year!
Our technician communicated well on arrival and throughout the process. Many stains were removed I didn’t think were possible.
Charles is fabulous! Very detailed on time and a genuinely awesome human being. A pleasure to work with.
Very professional and polite technician. Did an excellent job!
Angela was an excellent worker. She shared what the process was and how it was done. She was very proficient and experienced. She was a pleasure to work with.
Ask for Charles! We just had our carpets and one rug cleaned and are so impressed with the outcome. Charles is the best technician and we will be asking for him to come out the next time we have our carpets cleaned. Charles did such an outstanding job and is just a great person. I could talk to him all day, he was…
We love the clean carpet. The assistant was very professional. Long over do! Thank you so much. We appreciate the service! The Smiths.
Our tech Angel was fast and courteous. She did a great job! Customer service is also always available and helpful also
Zerorez did a great job cleaning our carpets! Everything looks and smells fresh again. They were on time, professional, and super easy to work with. Will use again!! Highly recommend!
Charles was wonderful and did a great job.
Well informed, very professional, and provides a great service!
The tech was in continuous communication about his arrival time. He wore booties over his shoes, and did a fantastic job of both pretreatment and cleaning the carpets.
Fast friendly service...Technician was thorough and pleaseant...He explained the process and all the limitations completely..Would definitely recommend.
Very pleasant experience. Carpets look great
Pre-paid for expedited service. We’ll see it it’s true or not. **Response to owner. Then why was told that prepaid would expedite the service if it wasn’t available?**
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Awesome job
Excellent service and very professional.
First time I’ve used this company and was very pleased with the experience. Definitely will be using them again.
Zerorez was amazing!! The technician was terrific. He got out a stain in a carpet and an impression that would not come out from our strategies. The areas he worked on dried quickly with Zerorez!!! My mattress was good as new!
Brian the technician was informative, knowledgeable, polite, and thorough!!! Very pleased with the outcome of his work. I gave 5 stars ⭐️ it was well deserved.
We’ve used Zerorez a couple different times. Professional and on time. Quick and efficient. Always happy with the end product!
ZeroRez did excellent work! Charles was thorough in explaining the process, & expectations on a couple of items, which came out perfectly! Have already recommended Charles to our assistant also! Go Zero Rez!!!
Very professional team. Rooms smell so good.
Brian did a great job. Lots of special attention to details.
Brian and team were very polite, professional and efficient
Albert was great, appreciated his attention to detail.
Great service and results are awesome! Highly recommend for anyone with pets! Will use them and only them from now on!
Duct (registers, air returns, and dryer vents). They did an excellent job. Very professional. Would highly recommend.
Jan did a great job and my carpets look great.
Third time using different services. Every time the folks communicate and show up on time and have all been extremely polite. Not to do business with companies that are consistent and solid.
Very professional! Great product!! Carpets look new again! 3rd time I have used them, and my carpet looks great!
Carpets smell and look so much better!
We’ve used Zerorez exclusively for several years. They offer great deals and great customer service. When they leave my carpet looks and smells great! George was great and explained everything clearly.
Zerorez did a great job even with pet stains. They were actually able to come EARLY and got the job done very quickly. The carpet looks and smells new. Our technician was professional and made sure we were happy with his work before leaving our house. This is the third time we have used them and we are never disappointed.
Very professional and explained everything thoroughly. Carpet looked great.
No complaints technician was informative and professional. Did a great job.
The employee was very professional. Asked me to point out any spots that needed special attention and asked me to make sure I was pleased, I was, before he put his equipment away.
Matt was very nice and cordial. When he arrived he looked at all the areas and then told me his plan of action. He did a wonderful job. Will highly reccomend
They cleaned all of my upstairs carpet and two area rugs downstairs. The technicians were friendly, professional and prompt. My house smells amazing and the carpet looks fantastic. I will definitely use them again.
Friendly, professional and great results!
We’ve used this company for 3 years now and love it. Everyone is friendly, professional, easy going and so a great job with what you need done. Jan is the reason we stayed with them initially—he was so thorough and helpful, went above and beyond for us. We have 3 dogs, so it’s great to have everything deep cleaned.
They did a wonderful job better Than I expected they were professional the Rooms are clean spotless especially the bedroom was wonderful!!
Timely, efficient, personable and a definite improvement.
Very prompt, courteous and helpful. Did a great job.
This was my 3rd or 4th time to use this company. They always do excellent work & have the most wonderful techs!
Great service!! Charles and Daniel were excellent—super friendly and thorough!! Very pleased with the way my carpets look and the odor is gone!! Thank you Zerorez!! I will definitely use you again and recommend to friends!!
Charles was very informative and did a great job! We will be booking service with Charles again!
Zero Rex is always very professional and curious when coming in your home. Johnny did was great, very nice and friendly and did an excellent job.
Great service.
Once again, Kevin Watkins was awesome! He did a great job on my carpet. He was on time, efficient, answered all my questions and the best part is my carpet looks wonderful! Thank you Zerorez
Very professional, excellent service, carpets turned out great
The service provider was amazing! Very friendly, hard working, and professional! Was on time and delivered great service! Loved our experience and our carpets look amazing!! 10 years of wear and tear gone!
ZeroRez is always great! Our carpets are so clean, and I don’t have to worry about my pets afterward. Thanks again!
Kevin was extremely professional and personal. He had conversation the whole time he cleaned my daughters carpet after her surgery. Super nice guy.
I recently had my air ducts cleaned. The workers were friendly and efficient. They did a great job. I can literally breathe easier now. Thank you Zerorez.
The tech was very pleasant and professional. Did a great job.
Great service and personable technician. Prompt and respectful of my time and house.
We’ve been using Zerorez for years and have always been impressed by your service.
Did a fabulous job! My carpet looks brand new!
Great service. John was awesome. He had a big job and did terrific!!! Thank you!
I have used this company numerous times and had the same experience. The employees are professional and efficient.
Great experience!!
We most recently had Kevin with ZeroRez clean our carpets. He called about 30 minutes prior to arrival, so I was prepared when he did show up. Kevin was professional and courteous. He ensured furniture corners were protected in case the carpet cleaning tubing got close to furniture. Kevin reviewed the areas of…
Excellent service. Highly professional.
This was our third time using zero Res for our carpet cleaning. They always do a great job and make sure they answer all questions.
We highly recommend Zerorez for carpet cleaning. Our technician, Jorge, provided exemplary service. He identified the problem areas and spent the time to ensure that our carpets were clean and look great!
Amazing experience! Chemical free and worked wonders on my carpets that had never been cleaned before. Highly recommend!!!
Very good experience. Smells fresh. Cleans well. I use them every 12-18 months
Ryan went out of his way to do a good job on our carpets…i’m so glad we decided to also have him clean an area rug that we added to our original request - it looks brand new!!
Zerorez did a great job on our carpet They sent 1 guy out and he was very friendly and worked quickly to clean all the carpet in our home. Will definitely use them again for other services
Two guest room carpets looked good from the moment they were cleaned. I was told by the tech that I could expect the dark patches on the stairway to lighten after a few days, but they did not. When I called to ask for a revisit, I was told I would be charged again because I had waited 9 days to call them, rather…
Very professional and courteous technician, Juan
Zerorez is a great company with a great service. Always recommend them over soap based cleaners.
We are return zerorez customers and they always do a fabulous job. Technicians always arrive on time and work quickly and efficiently. They also run awesome sales! Highly recommend!
Was told they’d arrive between 3 and 6pm, and my person arrived at 2:59pm lmao. Was very fast and really helpful. Took 30-45mins for my one bedroom and it all dried in 3.5hrs with windows and multiple fans on (was told 4-8hrs). Can finally go barefoot in my new apartment!
Zerorez is by far the best carpet cleaner in town. My carpet looks amazing!! Most all of the stains came out. They were in and out in less than an hour. I will definitely be recommending them to ALL my friends and family
Ryan did a great job cleaning our carpet. He was very courteous and professional.
Very professional, informative and nice. He did a great job, was polite and nice and explained everything about the processes. He texted this morning and said he could come early and that worked out fine too. Very positive experience.
Amazing experience and a really kind and professional tech
Ryan was amazing…super friendly, professional, and very knowledgeable. He did a great job!!
Very professional and respectful. Carpets look absolutely amazing. Will definitely use them again.
Jan, the service person, was very professional. He explained the process and was very thorough. Our carpets looked terrific. We would definitely suggest this company to everyone.
Great experience. The tech was great, quick and did a good job.
I was please with the service I received. The technician was on time, polite, professional and did a great job with my carpets.
Excellent service
I have used Zerorez before, and always pleased! However this time was awesome. My wife keeps saying our carpet looks like new!! We are very pleased with them and highly recommend them.
Excellent job., carpets look brand new!!!
Tech arrived on time, walked through the house with me and looked for pet messes, discussed what the plan was and offered pet treatments. He worked quickly and efficiently! I was very impressed with how good of a job he did! My house smells great and the carpets and rug look amazing! Will definitely use again!
Quick efficient and best of all carpets look brand new
On time, professional, great job
Overall a good company will definitely use again...
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
