How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
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Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for pet stain & odor removal
Clear ✕All 592 Google reviews tagged “Pet stain & odor removal” · showing 420
Daniel was an amazing tech !! He went beyond to make sure the carpets were clean as could be when he left.
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
Daniel was very professional and friendly. He assured us he would remove the pet stains and odor and he did. I'm extremely pleased with our service.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
Daniel did a great job cleaning our office carpet, our stairs, and a hallway! Fast and very efficient! Makes me wish I went ahead and had all my carpets cleaned! Thank you so much!
Daniel did a fantastic job educating about their different services. The carpets were spotless after his cleaning.
We’ve used ZeroRez twice now. Once for carpet cleaning after pet stains and another for tile/grout cleaning and sealing. Our tech, Angel, did an amazing job both times. She went above and beyond to make sure we were happy with both services. She did so great on our master bath we had her clean another bathroom while…
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
Daniel, with Zerorez, came out to clean 2 rooms and a hallway. Not only was he super professional, he did an amazing job. One of my rooms had dog pee and the other had a bright red oil based crayon (aka pastels) He was able to rid the room of any trace of dog pee and staining and he also got most of the red crayon…
Charles was on time, tenured, respectful of my property and pleasant to work with. Charles has a gift of kindness that makes you very comfortable to work with him and have him in your home. I highly recommend asking for Charles when you schedule the service.
Sid was so courteous, helpful, and quick! He ded a great job and went the extra mile to make sure the carpets were cleaned. Will definitely be using zerorez again for cleaning!!
Charles was amazing! Very friendly and thorough. Highly recommend!!
Bought a duplex with heavily soiled carpets...Daniel came out and did a remarkable job. I really did not think the carpet could be cleaned but with such a great price we scheduled a cleaning. He was timely and thorough. Amazed at the results....minimal soil left. He had also explained the process and what to…
This is the second time using Zerorez and it was another good experience. Carpets once again look like new.
We’ve used Zerorez many times. They are always kind, professional and do a great job! We will definitely use zerorez again.
Charles was wonderful! He is an absolute professional! He was on time and great communicator. We got three rooms of carpet cleaned, three rooms of tile, cleaned, and sealed, shower, cleaned, and pet odor treatment. Excellent work all done in a very good price.
2nd time using Zerorez and couldn’t be more happy with the results! Carpet is clean and pet stains and odors were removed. Daniel did an awesome job!
Brain was very friendly and worked very efficiently very pleased with the results
Chaz was great !
Sid took care and protected work areas. Very professional and communicative.
This was an awesome experience. The carpets were cleaned and look great! Brian was very efficient with his work and did an awesome job!!.
Daniel did a great job explaining the process, working around our situation and cleaning the carpets. I'll definitely call Zeroez again!
Lovely technician very helpful and did an amazing job!
Charles was exceptional! He did a great job, quick and easy. He also explained to me why my stain wouldn’t come out. I appreciated his knowledge. Will use again.
So fresh ✨ thanks for spring cleaning… polite, on time and very professional. Will definitely ask for Christian to come back! :)
Brian was 5 stars. Highly recommend
Excellent service!
Charlea was super Friendly and did a great job. It was a big house with a large amount of carpet and he got his workout in.
Brian was extremely thorough and took the time to explain the entire process in detail. He worked efficiently while still being meticulous, which I really appreciated. He made me feel safe and confident in the work being done. I’m very satisfied with the results and would highly recommend him.
Angel our ZeroRez tech was polite, informative and dedicated to a thorough inspection and analysis of our cleaning needs. Performed his cleaning in an orderly and conscientious manner. We are completely pleased with the work completed to clean our carpet and rug…
Charles did a fantastic job. Our carpets look like new!
Service was excellent, he even arrived early!
Great service, great communication, on time, fair price, did a beautiful job. Highly recommend and will use again. Thank you!
Punctual, great communication, great job!
These guys always go above and beyond! 💯 recommended
Brian did an amazing job! He was very informative and talked us through the entire process. Very impressed.
Loved the service, the service guy was great. The only issue is the spot removal did not work.
Had a very good experience with Zerorez. Came and cleaned carpets with in the allotted time. Everything looks great.
I have used them over and over again and will continue to do so. The best!
My carpets look fantastic and Brian did such a great job of explaining the process, what to expect, and what to do after the cleaning. 100% recommend! The carpets are drying quickly and no chemical or fragrance smells which is what I wanted. Thank you Zerorez and Brian for a job well done!
Very professional. Did not take a long time. I am very pleased with the end result.
From setting up an appointment through having the services completed, Zero Rez makes it so easy! As a frequent customer I’ve been pleased with all of the technicians and this time we had Isaiah and he was very friendly and professional. He was thorough with his questions to be sure he knew what we needed done. He…
My carpet looks perfect. He did a wonderful job!!
UPDATED REVIEW from a loyal customer (at least 5 times I’ve used this company): I paid nearly $600 for a pet treatment for 4 rooms, and for the main room needing treatment was VERY unsuccessful making it a complete waste of money. The area was treated twice and no difference was made in stain or odor. When I spoke…
Logan was courteous, knowledgeable and a friendly young man. Would recommend Zerorez and request Logan again. Have already done that today!! Thank you!
Love it again! I have had Zerorez come out before. They always call with ETA. Staff is professional and courteous. Carpet looks Great! See you next year!
Our technician communicated well on arrival and throughout the process. Many stains were removed I didn’t think were possible.
Very professional and polite technician. Did an excellent job!
Angela was an excellent worker. She shared what the process was and how it was done. She was very proficient and experienced. She was a pleasure to work with.
Ask for Charles! We just had our carpets and one rug cleaned and are so impressed with the outcome. Charles is the best technician and we will be asking for him to come out the next time we have our carpets cleaned. Charles did such an outstanding job and is just a great person. I could talk to him all day, he was…
Zerorez did a great job cleaning our carpets! Everything looks and smells fresh again. They were on time, professional, and super easy to work with. Will use again!! Highly recommend!
Charles was wonderful and did a great job.
Logan with Zerorez was professional, friendly, and efficient. He did a fantastic job on my carpets. They look brand new and smell so good. Zerorez communicated well from the beginning and all throughout the process of cleaning. Highly recommend!
Carpet looks fantastic! I am so pleased. Logan was informative and answered all of my questions. I couldn’t be more satisfied! Thank you!
Pre-paid for expedited service. We’ll see it it’s true or not. **Response to owner. Then why was told that prepaid would expedite the service if it wasn’t available?**
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Amazing service! The rep was very courteous and professional and did a wonderful job! I couldn’t be happier with the results!
Awesome job
Zerorez was amazing!! The technician was terrific. He got out a stain in a carpet and an impression that would not come out from our strategies. The areas he worked on dried quickly with Zerorez!!! My mattress was good as new!
ZeroRez did excellent work! Charles was thorough in explaining the process, & expectations on a couple of items, which came out perfectly! Have already recommended Charles to our assistant also! Go Zero Rez!!!
Great job! Thank you so much 😊
Brian and team were very polite, professional and efficient
Great service and results are awesome! Highly recommend for anyone with pets! Will use them and only them from now on!
Jan did a great job and my carpets look great.
Carpets smell and look so much better!
Zerorez did a great job even with pet stains. They were actually able to come EARLY and got the job done very quickly. The carpet looks and smells new. Our technician was professional and made sure we were happy with his work before leaving our house. This is the third time we have used them and we are never disappointed.
Very professional and explained everything thoroughly. Carpet looked great.
Matt was very nice and cordial. When he arrived he looked at all the areas and then told me his plan of action. He did a wonderful job. Will highly reccomend
They cleaned all of my upstairs carpet and two area rugs downstairs. The technicians were friendly, professional and prompt. My house smells amazing and the carpet looks fantastic. I will definitely use them again.
Friendly, professional and great results!
We’ve used this company for 3 years now and love it. Everyone is friendly, professional, easy going and so a great job with what you need done. Jan is the reason we stayed with them initially—he was so thorough and helpful, went above and beyond for us. We have 3 dogs, so it’s great to have everything deep cleaned.
Zack was great. I had a bad dog urine issue in a small bedroom. He worked there a long time and definitely made an improvement. Rest of the house looks wonderful. Nice easy-going guy and a pleasure to work with
Timely, efficient, personable and a definite improvement.
This was my 3rd or 4th time to use this company. They always do excellent work & have the most wonderful techs!
Zerorez is the best. Carpets look and smell great. Charles does an amazing job. Highly recommend this company.
Great service!! Charles and Daniel were excellent—super friendly and thorough!! Very pleased with the way my carpets look and the odor is gone!! Thank you Zerorez!! I will definitely use you again and recommend to friends!!
Charles was very informative and did a great job! We will be booking service with Charles again!
Great service.
Once again, Kevin Watkins was awesome! He did a great job on my carpet. He was on time, efficient, answered all my questions and the best part is my carpet looks wonderful! Thank you Zerorez
Very professional, excellent service, carpets turned out great
The service provider was amazing! Very friendly, hard working, and professional! Was on time and delivered great service! Loved our experience and our carpets look amazing!! 10 years of wear and tear gone!
Awesome technician. Kevin was SO GOOD! On time, super friendly and knowledgeable. A+ Zerorez!!!!
Kevin was extremely professional and personal. He had conversation the whole time he cleaned my daughters carpet after her surgery. Super nice guy.
I am never disappointed. Technician is always courteous and careful with our home. And does a great job!
Great service. John was awesome. He had a big job and did terrific!!! Thank you!
I have used this company numerous times and had the same experience. The employees are professional and efficient.
Excellent service. Highly professional.
Ryan went out of his way to do a good job on our carpets…i’m so glad we decided to also have him clean an area rug that we added to our original request - it looks brand new!!
Called before getting here and letting me know when he’ll arrive. Very professional.
Zerorez is a great company with a great service. Always recommend them over soap based cleaners.
Charles was on time and was very professional. Everything looks Great!
The tech showed a little early and worked fast. He did a great job! Well worth the cost!!
Ryan was amazing…super friendly, professional, and very knowledgeable. He did a great job!!
Jan, the service person, was very professional. He explained the process and was very thorough. Our carpets looked terrific. We would definitely suggest this company to everyone.
Great experience. The tech was great, quick and did a good job.
Wonderful service. Very friendly and polite
I was please with the service I received. The technician was on time, polite, professional and did a great job with my carpets.
Wow! So excited to get my carpets clean. Zerorz was on time, explained all work being done in detail, and asked me to check work done before leaving. So professional and I have great looking carpets again.
Tech arrived on time, walked through the house with me and looked for pet messes, discussed what the plan was and offered pet treatments. He worked quickly and efficiently! I was very impressed with how good of a job he did! My house smells great and the carpets and rug look amazing! Will definitely use again!
They were extremely responsive and came out within a day of us contacting them. The technician Remington was very nice and professional and did a wonderful job talking us through everything he was doing. 10/10 would recommend for cleaning rugs or couches or anything really
Ryan was on time!! Explained the process and my options for additional protection. He was fantastic and I am so pleased with how my carpet and sofa look! Thank you!!
Quick efficient and best of all carpets look brand new
Very professional in their approach and with customer. George explained exactly what he was going to do and he did it. George was a pleasure to have on the job. A great work ethic and very courteous.
Charles came and did an excellent job. Very professional and very funny, which added to the enjoyment of having him here to clean my carpet!
Ask for Kevin!
Kevin was very professional and arrived within the time I was given. He called to let me know he was in his way. The carpet and area rugs he cleaned look like new! Will definitely be using Zerorez again and will recommend to friends and family!
Fabulous job!
Great service and friendly staff, would recommend and use again!
Ryan was fantastic! He took time to explain everything that I needed and how it all works. He went over the space with me once the job was done to make sure I was happy and reassured me all the products are pet and kid safe. Highly recommend this company and Ryan.
I can't say enough about the job they did on my sofa and loveseat. My tech was very knowledgeable and profession. I will definely call them again in the furture.
Bad experience. They cleaned 2 rooms and then we had to go out of town for the weekend. When we returned we realized one of the rooms not clean and had bad odor. We contacted Zerorez and they said their guarantee expired the day before so we would have to pay again for re-clean. This policy was apparently printed…
Ryan did a great job! He was on time (though actually early-not a problem!). All was cleaned and smells gone! Thank you, Ryan and Zerorez!
Ryan was great!! My carpets look new again.
Friendly and professional! On time and efficient
Ryan did a GREAT job cleaning our carpets. He was very professional and on time!!
Technician was great. Very personable and did an amazing job with our carpets and upholstery. Will definitely use their services again.
Highly recommend Zerorez! My carpet looks amazing and the price was great! Jorge was kind, very professional, and knowledgeable. 10-10!
Professional, good service from knowledgeable technician. Took the time to educate me about what was causing some my carpet issues and got spots out of my carpet that I thought I was just going to have to accept. Do yourself a favor and use these guys for your carpet cleaning.
I am so happy to have found this company ! Many carpet cleaning company’s leave the house smelling worse with the products they use! Not zerorez!! Worth the money!
Ryan did an excellent job. Very professional and very friendly.
They were right on time, super respectful of our home. Our carpets never looked so clean and smells wonderful!
Charles is very pleasant and professional. I will ask for him again!!
I explained that I had acrylic paint stains on the carpet. The young man said I would see a significant improvement. I do not see that much of an improvement! Not happy
Charles is outstanding and a great credit to the company. Charles was informative, professional, brought his sense of humor, and kindness to our home. Charles will always handle our carpets. Thank you!
I used Zerorez to clean the carpets in all my bedrooms and living room. The service tech, Kevin was great! He was on-time, knowledgeable and provided great customer service. The service provided by Kevin was so awesome, that I called Zerorez a second time to schedule an appointment to do additional carpet cleaning.…
This is the second time using zerorez for the same treatment area. Our carpet was due for cleaning but not nearly as bad as it was the first time. Jon does an amazing job and glad we got the same tech as last time.
Very thorough
Arrived early and did a great job.
Dan was on time! He did an amazing job the room no longer smell like pet urine!
Charles was wonderful! Prompt, polite, and informative, and all done with a smile!
The two young men who completed our work did an awesome job. Both of them were very friendly and professional. I would definitely recommend them.
I will recommend this company to anyone! They did an amazing job!!! The tech was very knowledgeable of what we needed. He was amazing!! Thank you for your hard work!
Excellent experience and much cheaper compared to other companies in the area. Highly recommend.
Charles was amazing. Professional, kind and efficient! Will definitely call them again for future carpet cleanings!
The technician arrived on time and went right to work and answered all my stupid questions and was really good with my dogs and was finished within about an hour or so. And Ben, if your reading this, you did one heck of a job! Thanks again!
Ben did a wonderful job and was so pleasant to work with.
These guys are the best in the business! We had some major issues with our carpet between kids and cats, and nothing I did myself worked that great. These guys just about restored our carpet to new, and they were courteous, fast, and efficient. Definitely recommend these guys!
Very pleased with the service we received. John was very knowledgeable and professional. Answered all of my questions and then completed the cleaning in a very efficient manner. The results were immediately noticeable! I recommend this service to anyone that wants general carpet cleaning and especially if you are dealing with pet odors.
Amazing job at a great price. Prompt and professional!
Fantastic experience! Very timely, and thorough job. Very communicative.
Timely, professional and very knowledgeable.
Jon did an amazing job! Carpets, rugs and sofa look so clean.
The technician John, was on time, efficient and knowledgeable of service! He did a great job, we will be using again.
Zero Rez was great! I could get an appointment the next day if I had needed that (which I didn’t). They gave me a quote over the phone to clean tile and some advice on cleaning hardwood. My ivory carpeting came out clean and was not soaking wet. I expect the carpet to be dry by afternoon. Anthony, the…
They did a great job. The tech was very knowledgeable and removed all of the stains even stains that other companies couldn’t remove. Very happy!
So professional and kind. I had a lot of questions which the service technician was able to answer. My house smells so fresh and clean.
Service technician was amazing. He explained everything he was doing and had me check his work as he was going. He was kind, friendly and very professional.
I had a messy carpet with heavy pet stains. Now it looks like it is brand new. Way to go!
Everything was great — timely and reasonably priced.
Zerorez is amazing. Been using them for years and will not use anyone else. Charles is exceptional. Highly recommend
All around great experience! Carpet looks great!
Our tech did a great thorough job. Told us all of our options with zero sales pressure.
Charles was very courteous and professional. He took time to explain how the process works and was very efficient in getting the job done.
This was my second time using ZeroRez and I’ve been satisfied with them in the past. But on this visit they did not move some furniture to clean underneath that l, in retrospect, should have brought to their attention. On the past visit, they did move the furniture. I incorrectly assumed it would be done. I’ll have to check closer in the future.
Kevin and Chick were amazing, funny, and very professional too. Super fast and really nice to my old pup. Happy 2023!!!
Very knowledgeable, stains were removed
This is the second time I've used Zerorez to clean wall-to-wall carpeting. The technicians were very professional and friendly and got the job done. Will definitely use them again.
Very happy with this company! Very professional and very knowledgeable!
Tech Charles is a jewel. Very professional did a good job. Love my new carpets.
Very good service high quality
My Rep was Joe he did a great job on some bad stains
Great experience- Charles did a great job!!!
Charles Pitts explained why he was suggesting some treatments. He also got up a stain that several before him had attempted to get up and had not. What he did took up all the stain. He was very courteous and I could tell he enjoys his job. I will be requesting him in the future.
Jan was very polite and helpful. He asked question so as to know what the actual problems were and excatly what needed to be done! I definitely will be using Zerorez again!
Charles was great. He took the time to explain the different treatments and was very professional. When he showed us the pet urine spots we were amazed by using a special light. Didn't know they were there. Highly recommend Charles and will ask for him in the future.
Absolutely fantastic
Great products and Charles the technician was very professional and very nice. I recommend him highly
Anthony was very professional and he did a great job! Highly recommend and we will definitely use Zerorez again!
Charles was absolutely the best and loved the service. Highly recommended.
They were courteous, friendly and professional! They explained everything with upfront cost. They were prompt and did an excellent job!
Jan was my technician, did great job, very nice and kept me informed of processes. Will definitely have them clean again and will ask for Jan as well.
Great cleaning job that was quick to dry. I can't see any of the former pet spots in my carpets.
Outstanding service. Fine job. Very very very pleased! Never will we use anybody else.
They always do a great job
Jon did an amazing job on our carpets! Had some pet stains that were stubborn and he got them right out! Our carpets/ couch looks 1000x's better! Thank you!!
What a great experience! Anthony explained all steps prior to starting and answered all my questions. He got all stains out and my carpets look wonderful! I recommend Zerorez for a great job at a great value. Thanks.
I picked this company due to their high Google rating, but unfortunately, their services did not do the job for pet odor removal of an area rug. I contacted the company after the first cleaning to notify of the remaining odor, and they returned to perform another cleaning service. Unfortunately, it did not work…
Great results!! I have 3 dogs and carpet in all bedrooms. After this cleaning, you can’t tell I even have animals in the house! Smells so nice and looks extremely clean. Thanks so much!
Great service good reps
Great service and carpet very clean
Súper pleasant guy. Highly recommend him.
Awesome and professional service! My carpet looks brand new! Shout out to John!
Super professional nice gentleman. Very helpful and thorough. He took his time to really treat and work on the problem areas and stains without rushing through. Very knowledgeable and explained in detail the process and expectations. Great experience and solid thorough job with great results! Great experience!
Charles did a great job on my carpets he explained to me beforehand about what he would be doing and how to treat each stain what we needed to do to get it out , and for the future stains . I am very pleased with the service . They were vey professional and kind .The price was affordable as well .
Update #2: another few days later. Customer sevice finally provided an email address for a manager, Mr. J. Cullinan. He didn't respond. Luckily when I called today, a customer service rep named Clayton helped me out. Made it easy. Wow, Zerorez. Update: a few days later and management still will not return my…
Anthony was so awesome! He was very friendly and professional, and did a great job cleaning our carpets, area rugs, and sectional sofa! Highly recommend, and will use them again myself! Thank you!!
Terry was very friendly and professional and did a great job. The carpets were very dirty from pet stains and heavy wear, but they now look almost new.
On time. Professional. Great work!
Trey was an excellent technician. He was very knowledgeable and did a great job on our carpets. Very focused on doing the best job he could for me. You don’t see this positive customer focused attitude much in our world today. Thank you Trey for a job well done.
Great service! They arrived on time, put their full effort to cleaning badly stained carpets. Were able to get up most everything. Impressed. Would use their service again.
My technician, Jan, arrived on time! We did a walk-through to see the carpets and rugs that needed to be cleaned. He did a beautiful job and it didn’t take all day! We had several pet stains in our bedroom… I just can’t tell you how much better they looked when he finished!
Great professional company. They were professional, on time respectful of our home. What I like best about this company is the fact that they do not use any harmful chemicals when cleaning. We will be hiring them again to clean our wood floors and tile and also our upholstery. 10 Stars from us!!
They did a great job! Cleaned all the laminate flooring in my living areas as well as the carpet in the bedrooms. Scheduled quickly and we’re on time!
Excellent work. Was able to remove pet stains better than expected. Very professional and timely. Could not be happier with the results. I will definitely use them again in the future.
Excellent job on our carpets! The pet treatment was worth the small up charge and made our rooms feel like newer spaces again!
Our carpets look beautiful now.
Great at cleaning pet accidents. Removed stain and odor.
ZeroRez pairs superior service with professional techs! We received communication before our appointment, when they were on their way and they showed up on time. John performed the service and reviewed all areas to be cleaned, gave a thorough cost estimate, and outlined expectations. During the service, he asked…
We have used zerorez for years in 3 different cities and they are a very consistent company. We have not been disappointed with their services and the tech we had today, jeremiah, was on time, detailed and professional. Once again, a great experience.
Elijah came by to clean my couch and rugs today! He was kind, efficient, and did a wonderful job!!! Highly recommend 🙏🏼
Great service! Elijah was prompt and pleasant.
The gentleman showed up on time and gave a courtesy call 30 minutes prior to arrival. He was extremely polite and thorough with cleaning the carpets, and gave special attention to several stains he found once we moved furniture. The carpets look and smell so clean.
Had a great experience with Maurice! So kind and polite and explained the process. He was able to get several pet stains that had been there for almost 2 years. My area rug looks brand new!! Would highly recommend this company for your carpet cleaning needs.
John was awesome. Took care of everything we needed and was efficient and professional. The cleaner smells amazing and was safe for our bunny, dog, and hedgehog. Definitely recommend this company and we will use again.
Tech was great carpets look brand new!
John did a fantastic job!! He was very informative & professional.
My pup got sick all over my brand new white sofa. The stains were BAD but Zero rez got them almost completely out. You can’t even tell anything happened unless you inspect it super closely. Thank you!
Customer service and communication was excellent. My carpets look so clean now, almost like new.
We were very impressed with the level of customer service we received from Courtney. He called ahead of scheduled and asked if he could come early. He was very communicative and professional. He was also very friendly. I would recommend anyone to use them for anything you need done! We will call again!
Noticed a quick difference in the feel of the carpet and definitely the smell! I have 2 small dogs & my carpet tech recommended the pet odor removal & the smell is GONE!!!!
Overall great service, very professional, on time.
Our service was great however the way this company handles their pricing is very questionable. Be prepared for additional charges and fees and room size calculated inaccurately. They will charge you based on the size from the farther wall to farthest wall and don’t seem to pay attention to the actual square footage…
Easy to book, friendly and responsive technicians, quick and easy! Will be using them again for future cleanings.
The guys were very polite &professional, will definitely recommend!
Around August last year, we used these guys. But then they had to reschedule on us last minute due to short staffing during the pandemic, no problem we understood, everyone is short staffed. They gave us two zero bucks cards 20$ each as a way to say sorry. In big bold letters, the card says DOES NOT EXPIRE. So we…
Called me 15 minutes before 8:00AM and showed up 5 mins early. Perfect. Rugs cleaned and stains removed. Cortney did a great job
They were professional, and I was able to schedule and confirm everything online and via text message, since I prefer to not talk on the phone. Carpet Cleaner was really professional, and wasn't pushing all kinds of add-ons like many businesses do.
Their technician, John, that came out to our home, was very professional and explained in detail, my options. He helped me stay within my budget, as I am retired. My carpet looks brand new now. I would highly recommend this company and be sure to request John! The best!
Eric did a great job and we really appreciate it!
Very friendly and did a great job
There’s no communication between the company and the technicians, they were 2 hours late (they had no idea where the technician was). After the job was done our carpets were left soaking wet (not as advertised to dry fast!), more wet than any other company has ever left them. Our stairs were so wet all the way…
Professional. Carpets look great. Eric did a wonderful job.
Great work!
Zerorez was very easy to schedule online, very easy to communicate with and order from their menu of options. Very punctual on cleaning day, very quick clean job and very happy with results. Very easy checkout process. I will use Zerorez again and will suggest to anyone to use them too!
Just didn’t do a good job
Came in checked out the area went straight to work. Carpets look and smell better.
Charles was kind and patient. He worked hard to clean our carpets and gave our living room sofa new life! We’ve used Zerorez for years now and wouldn’t trust our home to anyone else. Always great service with great results!! A lifetime customer!
Very pleased with the work done. It was timely and very professional will use them again
Zerorez did a great job on cleaning our stairs carpet and area rug- they look BRAND NEW! They are very responsive and friendly. The technician was very knowledgable and helpful. The cleaning didn't take much time at all. I would highly recommend them if you're looking for any floor/rug cleaning services. I will use them again.
Maurice was our tech and he did a wonderful job! He was so professional and helpful. He was a wonderful representative for the company!! Zerorez had a sale on 5 rooms for $169 which sounded so great. The thing you gotta be ready for is that is just plain old Cleaning with no frills. If you have pet stains and extra…
Got the black spots up. They did not come back
Had the best experience!! Our stairs that had hard to remove pet stains look brand new! Excellent service, polite, reliable & friendly! Will only use this company going forward!!
Carpets look great.
Zerorex carpet cleaning services. This is a great place to have carpet etc. They have excellent quality
Clean carpets at a great price. Thank you!!!
Elijah was professional, courteous and did a great job! I have used your competitor in the past, and Zerorez customer service, prices and quality of work is much better than my past experience with other companies for this service. I plan on using Zerorez for my hardwood floors in the future. Thank you
Had a great experience with Eric at ZeroRez. He was early, did a great job and my dog fell in love with him (which never happens)! Will be having the company back to do tile work soon!
Charles is the man. Knows his stuff, quick, efficient, knowledgeable, friendly. Great job!!
Daryl was fantastic! He was thorough, professional, and really friendly. My carpets look amazing! So grateful he took his time to discuss the process and recommend the appropriate products and services.
So friendly and fast
Charles was great! Good customer interface.
Very knowledgeable. Very kind. Educated me on how to treat stains on my carpet. I've used this service before and will use them again. Very pleased with the entire experience.
Always do a great job and the techs are always friendly and professional. They recommend what you need for clean, good smelling carpets but never pushy. This is the third time we have used them and will use them again. Job well done.
Jason did a fantastic job! Best company I’ve used to clean carpets!
Fine, fast, & professional. Cleaning up a bad situation.
The gentleman who came out to do the job was so very kind and eager to do a good job for me. If you want someone positive and hard working to represent your company, he’s your guy. I am disappointed at the smell of the carpet in the house now. My bedroom especially smells really bad and not clean.
John was phenomenal! Very professional and informative regarding the services he was providing! He helped our 15 year old carpet look significantly better! He was great at removing the stains as well!
Very friendly and respectful. I would ask for Jan again in the future.
Many thanks to Sam! He was early, kind, thoughtful, and really did some great work in my dining room!
Wonderful job, professional & courteous, no surprises on what to expect or what it costs. Wool carpet looks new.
Zerorez is the Best! Our provider Remington went above, beyond and knows what he is doing. Give them a call!
Charles did an amazing job on my carpets and was so quick! He finished my living room, stairs, hallway and bedroom in like an hour! And even added protectant to my stairs and living room carpets. He removed all the stains (even the doggie pee😂)
ZEROREZ CAUSED THOUSANDS OF DOLLARS IN DAMAGE TO MY HOME!! ZeroRez cleaned my carpets in August 2021. While I was initially happy with every part of the service, I could have never imagined the eventual outcome of that carpet cleaning. They used too much water in the carpet cleaning process, which ruined my carpets,…
The onsite technician, Charles, was wonderful -- communication was great, on-time, and performed a great service. This is our second time using Zerorez and won't be the last.
Charles was EXCELLENT! Very professional and knowledgeable about the products he used in my home. He called prior to arrival and was very prompt for the service. I was also delighted to find out the spot cleaner i purchased is refillable for a lifetime. KUDOS!! Will definitely recommend this company and will use…
The service tech went above and beyond and really worked on getting the carpet clean where it needed it the most. We would highly recommend Zerorez.
Great service and superior quality!
Caleb was the kindest, professional rep of any company I dealt with. From the minute he walked in, I felt I was talking to family. He made sure to address all my concerns before he started. He did an absolutely stellar job.
Sam was very kind and accommodating. He allowed me time to understand his process. Thanks. Will definitely use you again.
Great communication, great job, easy online booking.
Caleb was very professional, polite and on time. He also explained everything in detail.
Did a great job. Came exactly on time. Very courteous and concerned @ my cats. I will have them back.
They cleaned my carpets from pet odors
Great service
Jace did a wonderful job.... I will be using them again...I recommend Zerorez... 👍🙂 I've used them twice...very well pleased Courtney did a great job! Very nice and great personality... I will use them again.😉
Cleaned carpets and removed several stains on house before moving in. Very professional and polite. Got everything done without any issue.
Fantastic and professional service. Will definitely use again.
Both young men were very professional & knowledgeable and seemed to enjoy their job. Walked thru with us what they would be doing and answered all questions that we had.
Thank you for your help cleaning my carpet.
Caleb was the tech that came out to clean our carpets. He was incredibly friendly and respectful. He educated me on what he recommended needed done without selling me on things I did not need. The carpets look and smell great.
The service tech was very polite & knowledgeable about my carpet condition & gave good recommendations. He did a great job of cleaning & got some spots out that I did not think would come up.
John was our tech that did our carpets. He was very professional and made sure he left our house better than he found it. He called to let us know when he was on his way. He used a black light to find any pet stains and treated them accordingly. He did a great job and we will definitely have zerorez out again.
Excellent service, did what I asked and were up front about costs
Charles was the tech that cleaned my carpets. He was very thorough and did an amazing job. I would recommend Charles.
They did an amazing job. John was really great.
Zerorez did an amazing job. They were professional and my area rug looks brand new! We will definitely be using them again.
I rarely leave good reviews, let alone a 5 star review, but this company really earned it. From start to finish I was extremely pleased. It was slightly above what I expected to pay, but in retrospect it was completely worth it. I believe the person who helped me was named Caleb. They were polite, professional, and…
I had a great first experience with Zerorez! Anthony helped me understand the process and my carpets look like new! Anthony was really friendly and efficient! I will definitely be using these services again.
The technician was professional and knowledgeable… patient with our pups. I felt safe with him in our home.
Thank you so much! Carpet is way cleaner than it's ever been!
Charles was fantastic. Very professional, clean, informative. We had horrible pet odor and stains from foster pets. They made the upstairs look and smell better then new! Will definitely use again.
They had to come 3 times and still failed to remove pet stains and order .They said we would receive full refund in 5-10 business days.It took 30 days and 3 phone calls.we received refund check and their check bounced .I called to speak with manager Andrew but did not call me back with explanation.I would not recommend using them
We have pretty old carpets, but they look very fresh and refreshed. Our Service Tech did a great job of explaining the process and an equally great job of cleaning. We are repeat customers and will continue to be.
I was very impressed with this company. They had execlellent communication skills. Our carpets and pull-out couch were meticulously cleaned and came out looking brand new! Would definitely recommend.
They were great. Very professional and kept me informed about arrival time etc. Remington was our technician and he was wonderful! Polite, knowledgeable and efficient. Would definitely use them again .
The technician called to ask if he could arrive early which was great. We had him spot treat a high traffic area. He made great recommendations on how to proceed and completed his work. We were very pleased with his work, and the overall value. I recommend this company for anyone looking for a great service.
Would definitely use again. Great service from Jon M!
Very professional. Did a great job! Trae was prompt polite and did a great job. Answered all my questions. Highly recommend!
I just got the carpets cleaned today so I have to make sure the problems don't come back. However, I did want to share that my technician was amazing, very knowledgeable and answered all of my questions. The carpets look great!
Highly recommend
He did an excellent job and was very personable and professional and took time to explain everything and everything came out very clean!
Zerorez was amazing! My carpets have not looked this clean since I moved in! The cleaning got out pet stains that I thought were permanent! I will definitely use them again and recommend them highly!
It was easy to schedule cleaning. Caleb and Joe went over what I wanted done, offered other options and worked very efficiently to get my house done and answered any questions I had on their cleaning process.
Excellent Service by Tray! Best carpet cleaning company and service by far. Would recommend 100%.
They explained everything they were able to do and applied it as they stated. Happy with the process.
Awesome service and friendly staff! I highly recommend this company.
Great service to restore life to carpets. Cleaning process efficient and dry in 6 hrs
My apartment looks and smells so much better!! They were really great and I would highly recommend!!
Excellent experience with Caleb at Zerorez. Very thorough in his explanations and work, also very courteous which I always appreciate. Would highly recommend them and will be using Zerorez in the future.
Our representative Charles was amazing!!!
My technician Charles was great. Professional and quick. Will definitely use again.
He did a great job! Very professional & personable would use this company again.
Michael was very thorough and very quick in the performance of his job, also very personable. The carpets look great.
Caleb called to tell me he was going to be early. He was professional, informative, and efficient. Explained the entire procedure and gave us options. My carpeting is clean and fresh. He removed pet stains that I thought were hopeless. Cannot recommend enough!
Excellent service very knowledgeable and polite thank you very much
Great job! Very informative? Very nice! Quick!
Flood clean up...who knew Zerorez did that?! Well, they do, and they do a FABULOUS job, quickly and efficiently!!!
We have used Zerorez at least 10 times in 5 years. Lately, it seems like we have increased our service from 2x per year to quarterly! Having pets, I love being able to call and have them come out after I deep clean! Also, they are great about sending coupons and having good specials! Great value, Great Service, Professional team members!
Charles was very pleasant to have service our home. The carpets and rugs looked brand new again when he was done, he really took pride in his work. The house smelled great when he was finished, I will definitely use Zerorez and especially Charles again.
Greg, our service tech was very helpful and knowledgeable. He also explained the services being done in my home during the walk through, and was very thorough. I have a dog, so he did offer pet stain and odor remover. I chose to do our living room, and politely declined the other parts of the house. He was so…
They did a fantastic job, I highly recommend this company!
Wonderful experience! The fella really took his time in a room where 2 dogs spend most of thier time. The difference in the whole house is amazing! The underlying smell is gone.. he was courteous, personable and professional.. This is now a 2 times or more a year thing.
I was very pleased with the job done by Zerorez. My tech Charles called ahead of time and arrived early! He was friendly, professional and did a great job cleaning three bedrooms & a hallway. I had read a few reviews expressing concerns about a tech rushing through the service. Not the case with Charles... from…
Arrived on time. Went right to work. Carpets were clean and not left soggy. Professional and pleasant representative.
Very professional and on time. So glad I chose Zerorez! Absolutely the best service and the price is unbeatable!! Thank you!!!
I love that they are always prompt, and my technician today “Jalen /Jaylen” was extremely nice and walked me through the entire process!
Excellent experience - technician was very knowledgeable. Very efficient, friendly service. Will use again!
Greg and Jay were very good to work with! Easy to talk to, very professional and informative on the services. This was our first time using Zerorez and we will definitely use them again!
Zerorez came to my house on my scheduled appointment with the roads covered in ice and snow! My area rugs look great and I have a cleaner home! Thanks for the commitment of good service all around!
Jay was extremely professional and polite, and was very knowledgeable in providing options and services for our specific needs. We have Zerorez for years, and at multiple locations, and have always been very pleased.
Great job cleaning everything as we moved into a new house. Got rid of the slight dog smell.
Charles was great and very knowledgeable.
First I want to say my rating is not based on professionalism, politeness, quality of service, or responsiveness. The Zerorez team has that in the bag. They're friendly and proactive and wanted to see me a happy customer. They came out to clean my car seat after a pet urinated on it on the way to the vet. The…
Our Covid puppy decided to play in the mud and then run through our house jumping on 3 different couches and roll on our carpet in a bedroom. Abe from ZeroRez came out worked some magic! We are very happy with the cleaning he did for us.
My carpets were clean and dry within a few hours. They did the best they could with some set in stains. Our couch had never been cleaned and we have two dogs. It looks brand new now.
Super professional, addressed any areas of concern, and made sure we were happy with the results. I would recommend them to anyone who needs their carpets cleaned. We will definitely be using them again!
Extremely great serviceable. Explained to me the process until the entire finish and made sure I understood the value I was getting. Was able to get some hard pet stains out and left my home in amazing condition.
Our service provider was super nice and professional! Highly recommend. He did a great job to remove stains from our couch from our dog.
Tech was super. Carpets look great. Highly recommend. Thanks
Wow the carpets look amazing we will have Greig back in the spring ...
Absolutely would recommend. Easy and quick scheduling. They even text to see if they could come early! The guy was very polite and deep cleaned our couch so well, he got every little nook and cranny. I will definitely be using this company again. Great service
My carpets turned out great!
Great job, really impressed. Will be using them again.
Chris was very professional and made our carpet look like new. Highly recommend!
The tech who cleaned our carpets was amazing! He was courteous, professional, and so friendly. He knew what he was doing and it showed! We will definitely be using Zerorez again to clean our carpets...and soon!
My jaw actually dropped when I saw how clean and fresh our carpets are. Charles was personable, professional, and efficient. I will request him again in the future.
Non pushy...we told them were in a hurry..appt monday..they pushed us in on Sat....employee was extremely nice...used COVID protocol...will definitey use again Thx ,
Carpet sealant
Caleb called ahead, was on time, courteous, great with my dogs and very knowledgeable. My carpets look great! All without a bunch of harsh chemicals. Highly recommended Zerorez. . Kevin called and was even early, which was perfect for us. He was beyond polite and did a great job cleaning our carpets and even…
Robert did an extremely thorough and professional job on our carpets! He is friendly and efficient! I highly recommend Zerorez and Robert! John C. Wood
Abe did an excellent job at cleaning the carpets in my entire home. He was very professional, upbeat, and you could tell he enjoys his job. He used curb guards, didn’t make a mess, nor leave a mess. My home not only looks better, it also smells fresher just in time for the holidays! Thank you Zerorez! I’ll…
The work man was friendly, thorough and efficient. The carpet looked like new- although it was not!
Super fast and efficient. Excellent communication. Carpets looked really good after they were cleaned.
Awesome!
This was a fantastic company that actually cleaned out carpets! We also had the tile floor in the bathroom done too! The tech was quick, professional and thorough. I couldn’t be happier
Everyone was wonderful at Zerorez from the person who helped me figure out what I needed and answered all my crazy questions (thank you Brandon) to the two guys that did the work. They called ahead of time to let me know they were heading my way and once they were here explained everything they were going to do and…
Pleased with how clean everything is and no pet odors left. Jason was very professional and did a great job on the cleaning and explaining how the protectant product works
Did a 100 % professional job and the tech Sam was outstanding and super polite. Very pleasant experience.
Really great job, the carpets look great
We moved into a home built in 2017. The carpet appeared in decent shape, but I wanted to have it cleaned and remove any chance of my Huskies smelling another animal and wanting to mark their territory. The technician was incredible. Very kind, very knowledgeable. He showed us multiple areas of urine on the carpet.…
Zerorez had a short wait time for an appointment. The technician was prompt, courteous, and very professional! There was a mix up regarding my first scheduled appointment but they called me immediately, rescheduled for the next day and discounted the price because of the mix up. I would highly recommend this company…
This is the best I've seen our carpets cleaned from any other service so far. The stains and odors from our pets which I thought were untreatable were removed. I also appreciate how the technicians kept us aware of what they were doing. I highly recommend them and expect to use them again.
Zerorez showed up on time, the cleaner was professional, knowledgable, and a really nice guy. Will use them again and recommend to others.
I have used Zerorez to clean my carpets several times and they have done a great job every time.
These guys were incredibly professional and not only did they provide excellent service but they were personable...my new puppy gives them two thumbs up ... thanks guys!
Chris was my technician and he was absolutely fantastic! He was very thorough in his evaluation and explanations of the different options for cleaning my carpets. He didn’t even wake up my sleeping baby! I will definitely request him next time I use this service
Wonderful service - prompt courteous professional and thorough
These folks do a great job and very thorough. Used them 2 years ago moving into a new house then yesterday same house and rooms and they rocked it both times.
Gentleman was super friendly and on time.
Very professional team who got rid of pet stains quickly! I’ve used Zerorez before and will do so again.
Greg was great! Very thorough, friendly and even amused my daughter by answering all of her silly (3 year old) questions (ex. Whether or not he liked her rain boots haha). He arrived earlier than the designated arrival window, but still let us know he’d be early and asked if that would be okay with plenty of notice…
Very pleased with the service! Zerorez always does a great job. Their techs are very professional and knowledgeable. I definitely recommend them!
Carpets look great. Easy process from scheduling to actual service. Technician was professional and did a great job.
Alexander was extremely friendly and professional! He did an amazing job on our carpets! I would highly recommend him and Zerorez. You cannot beat the price for the quality of work done!
The technician was so wonderful and polite. He called a few times to let me know if he was running a little behind and to let me know how far away he was. We are selling our house and the carpets look better than when we first bought the house!
We used Zerorez to clean our new home and they did a great job! Ian was very professional and very honest about suggesting the best solution for us.
Great experience, cleaned our carpet and bathroom tile and shower. Very courteous and respectful specialist who explained everything very well and did not try to push me into any add on services. Everything looks great.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
