How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for pet stain & odor removal
Clear ✕All 592 Google reviews tagged “Pet stain & odor removal” · showing 100
Daniel was an amazing tech !! He went beyond to make sure the carpets were clean as could be when he left.
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
Daniel was very professional and friendly. He assured us he would remove the pet stains and odor and he did. I'm extremely pleased with our service.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
Daniel did a great job cleaning our office carpet, our stairs, and a hallway! Fast and very efficient! Makes me wish I went ahead and had all my carpets cleaned! Thank you so much!
Daniel did a fantastic job educating about their different services. The carpets were spotless after his cleaning.
We’ve used ZeroRez twice now. Once for carpet cleaning after pet stains and another for tile/grout cleaning and sealing. Our tech, Angel, did an amazing job both times. She went above and beyond to make sure we were happy with both services. She did so great on our master bath we had her clean another bathroom while…
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
Daniel, with Zerorez, came out to clean 2 rooms and a hallway. Not only was he super professional, he did an amazing job. One of my rooms had dog pee and the other had a bright red oil based crayon (aka pastels) He was able to rid the room of any trace of dog pee and staining and he also got most of the red crayon…
Charles was on time, tenured, respectful of my property and pleasant to work with. Charles has a gift of kindness that makes you very comfortable to work with him and have him in your home. I highly recommend asking for Charles when you schedule the service.
Sid was so courteous, helpful, and quick! He ded a great job and went the extra mile to make sure the carpets were cleaned. Will definitely be using zerorez again for cleaning!!
Charles was amazing! Very friendly and thorough. Highly recommend!!
Bought a duplex with heavily soiled carpets...Daniel came out and did a remarkable job. I really did not think the carpet could be cleaned but with such a great price we scheduled a cleaning. He was timely and thorough. Amazed at the results....minimal soil left. He had also explained the process and what to…
This is the second time using Zerorez and it was another good experience. Carpets once again look like new.
We’ve used Zerorez many times. They are always kind, professional and do a great job! We will definitely use zerorez again.
Charles was wonderful! He is an absolute professional! He was on time and great communicator. We got three rooms of carpet cleaned, three rooms of tile, cleaned, and sealed, shower, cleaned, and pet odor treatment. Excellent work all done in a very good price.
2nd time using Zerorez and couldn’t be more happy with the results! Carpet is clean and pet stains and odors were removed. Daniel did an awesome job!
Brain was very friendly and worked very efficiently very pleased with the results
Chaz was great !
Sid took care and protected work areas. Very professional and communicative.
This was an awesome experience. The carpets were cleaned and look great! Brian was very efficient with his work and did an awesome job!!.
Daniel did a great job explaining the process, working around our situation and cleaning the carpets. I'll definitely call Zeroez again!
Lovely technician very helpful and did an amazing job!
Charles was exceptional! He did a great job, quick and easy. He also explained to me why my stain wouldn’t come out. I appreciated his knowledge. Will use again.
So fresh ✨ thanks for spring cleaning… polite, on time and very professional. Will definitely ask for Christian to come back! :)
Brian was 5 stars. Highly recommend
Excellent service!
Charlea was super Friendly and did a great job. It was a big house with a large amount of carpet and he got his workout in.
Brian was extremely thorough and took the time to explain the entire process in detail. He worked efficiently while still being meticulous, which I really appreciated. He made me feel safe and confident in the work being done. I’m very satisfied with the results and would highly recommend him.
Angel our ZeroRez tech was polite, informative and dedicated to a thorough inspection and analysis of our cleaning needs. Performed his cleaning in an orderly and conscientious manner. We are completely pleased with the work completed to clean our carpet and rug…
Charles did a fantastic job. Our carpets look like new!
Service was excellent, he even arrived early!
Great service, great communication, on time, fair price, did a beautiful job. Highly recommend and will use again. Thank you!
Punctual, great communication, great job!
These guys always go above and beyond! 💯 recommended
Brian did an amazing job! He was very informative and talked us through the entire process. Very impressed.
Loved the service, the service guy was great. The only issue is the spot removal did not work.
Had a very good experience with Zerorez. Came and cleaned carpets with in the allotted time. Everything looks great.
I have used them over and over again and will continue to do so. The best!
My carpets look fantastic and Brian did such a great job of explaining the process, what to expect, and what to do after the cleaning. 100% recommend! The carpets are drying quickly and no chemical or fragrance smells which is what I wanted. Thank you Zerorez and Brian for a job well done!
Very professional. Did not take a long time. I am very pleased with the end result.
From setting up an appointment through having the services completed, Zero Rez makes it so easy! As a frequent customer I’ve been pleased with all of the technicians and this time we had Isaiah and he was very friendly and professional. He was thorough with his questions to be sure he knew what we needed done. He…
My carpet looks perfect. He did a wonderful job!!
UPDATED REVIEW from a loyal customer (at least 5 times I’ve used this company): I paid nearly $600 for a pet treatment for 4 rooms, and for the main room needing treatment was VERY unsuccessful making it a complete waste of money. The area was treated twice and no difference was made in stain or odor. When I spoke…
Logan was courteous, knowledgeable and a friendly young man. Would recommend Zerorez and request Logan again. Have already done that today!! Thank you!
Love it again! I have had Zerorez come out before. They always call with ETA. Staff is professional and courteous. Carpet looks Great! See you next year!
Our technician communicated well on arrival and throughout the process. Many stains were removed I didn’t think were possible.
Very professional and polite technician. Did an excellent job!
Angela was an excellent worker. She shared what the process was and how it was done. She was very proficient and experienced. She was a pleasure to work with.
Ask for Charles! We just had our carpets and one rug cleaned and are so impressed with the outcome. Charles is the best technician and we will be asking for him to come out the next time we have our carpets cleaned. Charles did such an outstanding job and is just a great person. I could talk to him all day, he was…
Zerorez did a great job cleaning our carpets! Everything looks and smells fresh again. They were on time, professional, and super easy to work with. Will use again!! Highly recommend!
Charles was wonderful and did a great job.
Logan with Zerorez was professional, friendly, and efficient. He did a fantastic job on my carpets. They look brand new and smell so good. Zerorez communicated well from the beginning and all throughout the process of cleaning. Highly recommend!
Carpet looks fantastic! I am so pleased. Logan was informative and answered all of my questions. I couldn’t be more satisfied! Thank you!
Pre-paid for expedited service. We’ll see it it’s true or not. **Response to owner. Then why was told that prepaid would expedite the service if it wasn’t available?**
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Amazing service! The rep was very courteous and professional and did a wonderful job! I couldn’t be happier with the results!
Awesome job
Zerorez was amazing!! The technician was terrific. He got out a stain in a carpet and an impression that would not come out from our strategies. The areas he worked on dried quickly with Zerorez!!! My mattress was good as new!
ZeroRez did excellent work! Charles was thorough in explaining the process, & expectations on a couple of items, which came out perfectly! Have already recommended Charles to our assistant also! Go Zero Rez!!!
Great job! Thank you so much 😊
Brian and team were very polite, professional and efficient
Great service and results are awesome! Highly recommend for anyone with pets! Will use them and only them from now on!
Jan did a great job and my carpets look great.
Carpets smell and look so much better!
Zerorez did a great job even with pet stains. They were actually able to come EARLY and got the job done very quickly. The carpet looks and smells new. Our technician was professional and made sure we were happy with his work before leaving our house. This is the third time we have used them and we are never disappointed.
Very professional and explained everything thoroughly. Carpet looked great.
Matt was very nice and cordial. When he arrived he looked at all the areas and then told me his plan of action. He did a wonderful job. Will highly reccomend
They cleaned all of my upstairs carpet and two area rugs downstairs. The technicians were friendly, professional and prompt. My house smells amazing and the carpet looks fantastic. I will definitely use them again.
Friendly, professional and great results!
We’ve used this company for 3 years now and love it. Everyone is friendly, professional, easy going and so a great job with what you need done. Jan is the reason we stayed with them initially—he was so thorough and helpful, went above and beyond for us. We have 3 dogs, so it’s great to have everything deep cleaned.
Zack was great. I had a bad dog urine issue in a small bedroom. He worked there a long time and definitely made an improvement. Rest of the house looks wonderful. Nice easy-going guy and a pleasure to work with
Timely, efficient, personable and a definite improvement.
This was my 3rd or 4th time to use this company. They always do excellent work & have the most wonderful techs!
Zerorez is the best. Carpets look and smell great. Charles does an amazing job. Highly recommend this company.
Great service!! Charles and Daniel were excellent—super friendly and thorough!! Very pleased with the way my carpets look and the odor is gone!! Thank you Zerorez!! I will definitely use you again and recommend to friends!!
Charles was very informative and did a great job! We will be booking service with Charles again!
Great service.
Once again, Kevin Watkins was awesome! He did a great job on my carpet. He was on time, efficient, answered all my questions and the best part is my carpet looks wonderful! Thank you Zerorez
Very professional, excellent service, carpets turned out great
The service provider was amazing! Very friendly, hard working, and professional! Was on time and delivered great service! Loved our experience and our carpets look amazing!! 10 years of wear and tear gone!
Awesome technician. Kevin was SO GOOD! On time, super friendly and knowledgeable. A+ Zerorez!!!!
Kevin was extremely professional and personal. He had conversation the whole time he cleaned my daughters carpet after her surgery. Super nice guy.
I am never disappointed. Technician is always courteous and careful with our home. And does a great job!
Great service. John was awesome. He had a big job and did terrific!!! Thank you!
I have used this company numerous times and had the same experience. The employees are professional and efficient.
Excellent service. Highly professional.
Ryan went out of his way to do a good job on our carpets…i’m so glad we decided to also have him clean an area rug that we added to our original request - it looks brand new!!
Called before getting here and letting me know when he’ll arrive. Very professional.
Zerorez is a great company with a great service. Always recommend them over soap based cleaners.
Charles was on time and was very professional. Everything looks Great!
The tech showed a little early and worked fast. He did a great job! Well worth the cost!!
Ryan was amazing…super friendly, professional, and very knowledgeable. He did a great job!!
Jan, the service person, was very professional. He explained the process and was very thorough. Our carpets looked terrific. We would definitely suggest this company to everyone.
Great experience. The tech was great, quick and did a good job.
Wonderful service. Very friendly and polite
I was please with the service I received. The technician was on time, polite, professional and did a great job with my carpets.
Wow! So excited to get my carpets clean. Zerorz was on time, explained all work being done in detail, and asked me to check work done before leaving. So professional and I have great looking carpets again.
Tech arrived on time, walked through the house with me and looked for pet messes, discussed what the plan was and offered pet treatments. He worked quickly and efficiently! I was very impressed with how good of a job he did! My house smells great and the carpets and rug look amazing! Will definitely use again!
They were extremely responsive and came out within a day of us contacting them. The technician Remington was very nice and professional and did a wonderful job talking us through everything he was doing. 10/10 would recommend for cleaning rugs or couches or anything really
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
