How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for pet stain & odor removal
Clear ✕All 592 Google reviews tagged “Pet stain & odor removal” · showing 160
Daniel was an amazing tech !! He went beyond to make sure the carpets were clean as could be when he left.
Brian was early and got to work quickly after thoroughly explaining what he was going to do, how he does it, and how long to expect. The carpets and wood floors are noticeably cleaner and the products are safe and odorless. He was very professional and we look forward to using him and Zerorez again in the future.
Daniel was very professional and friendly. He assured us he would remove the pet stains and odor and he did. I'm extremely pleased with our service.
This was my 10-15 time to use zerorez I was very satisfied with there service its all natural orange oil no harsh chemicals the guys are very friendly and helpful in moving the the furniture I recommend them to everyone thank you zerorez from a very satisfied costumer January 2023 today I had my carpet cleaned…
Daniel did a great job cleaning our office carpet, our stairs, and a hallway! Fast and very efficient! Makes me wish I went ahead and had all my carpets cleaned! Thank you so much!
Daniel did a fantastic job educating about their different services. The carpets were spotless after his cleaning.
We’ve used ZeroRez twice now. Once for carpet cleaning after pet stains and another for tile/grout cleaning and sealing. Our tech, Angel, did an amazing job both times. She went above and beyond to make sure we were happy with both services. She did so great on our master bath we had her clean another bathroom while…
We had Zerorez clean five areas of our home, including multiple carpeted rooms, a large rug, and our stairs, and the experience was outstanding from start to finish. Chaz was absolutely fantastic. He took the time to inspect the carpet fibers, explain exactly what needed to be done, and answered all of our…
Daniel, with Zerorez, came out to clean 2 rooms and a hallway. Not only was he super professional, he did an amazing job. One of my rooms had dog pee and the other had a bright red oil based crayon (aka pastels) He was able to rid the room of any trace of dog pee and staining and he also got most of the red crayon…
Charles was on time, tenured, respectful of my property and pleasant to work with. Charles has a gift of kindness that makes you very comfortable to work with him and have him in your home. I highly recommend asking for Charles when you schedule the service.
Sid was so courteous, helpful, and quick! He ded a great job and went the extra mile to make sure the carpets were cleaned. Will definitely be using zerorez again for cleaning!!
Charles was amazing! Very friendly and thorough. Highly recommend!!
Bought a duplex with heavily soiled carpets...Daniel came out and did a remarkable job. I really did not think the carpet could be cleaned but with such a great price we scheduled a cleaning. He was timely and thorough. Amazed at the results....minimal soil left. He had also explained the process and what to…
This is the second time using Zerorez and it was another good experience. Carpets once again look like new.
We’ve used Zerorez many times. They are always kind, professional and do a great job! We will definitely use zerorez again.
Charles was wonderful! He is an absolute professional! He was on time and great communicator. We got three rooms of carpet cleaned, three rooms of tile, cleaned, and sealed, shower, cleaned, and pet odor treatment. Excellent work all done in a very good price.
2nd time using Zerorez and couldn’t be more happy with the results! Carpet is clean and pet stains and odors were removed. Daniel did an awesome job!
Brain was very friendly and worked very efficiently very pleased with the results
Chaz was great !
Sid took care and protected work areas. Very professional and communicative.
This was an awesome experience. The carpets were cleaned and look great! Brian was very efficient with his work and did an awesome job!!.
Daniel did a great job explaining the process, working around our situation and cleaning the carpets. I'll definitely call Zeroez again!
Lovely technician very helpful and did an amazing job!
Charles was exceptional! He did a great job, quick and easy. He also explained to me why my stain wouldn’t come out. I appreciated his knowledge. Will use again.
So fresh ✨ thanks for spring cleaning… polite, on time and very professional. Will definitely ask for Christian to come back! :)
Brian was 5 stars. Highly recommend
Excellent service!
Charlea was super Friendly and did a great job. It was a big house with a large amount of carpet and he got his workout in.
Brian was extremely thorough and took the time to explain the entire process in detail. He worked efficiently while still being meticulous, which I really appreciated. He made me feel safe and confident in the work being done. I’m very satisfied with the results and would highly recommend him.
Angel our ZeroRez tech was polite, informative and dedicated to a thorough inspection and analysis of our cleaning needs. Performed his cleaning in an orderly and conscientious manner. We are completely pleased with the work completed to clean our carpet and rug…
Charles did a fantastic job. Our carpets look like new!
Service was excellent, he even arrived early!
Great service, great communication, on time, fair price, did a beautiful job. Highly recommend and will use again. Thank you!
Punctual, great communication, great job!
These guys always go above and beyond! 💯 recommended
Brian did an amazing job! He was very informative and talked us through the entire process. Very impressed.
Loved the service, the service guy was great. The only issue is the spot removal did not work.
Had a very good experience with Zerorez. Came and cleaned carpets with in the allotted time. Everything looks great.
I have used them over and over again and will continue to do so. The best!
My carpets look fantastic and Brian did such a great job of explaining the process, what to expect, and what to do after the cleaning. 100% recommend! The carpets are drying quickly and no chemical or fragrance smells which is what I wanted. Thank you Zerorez and Brian for a job well done!
Very professional. Did not take a long time. I am very pleased with the end result.
From setting up an appointment through having the services completed, Zero Rez makes it so easy! As a frequent customer I’ve been pleased with all of the technicians and this time we had Isaiah and he was very friendly and professional. He was thorough with his questions to be sure he knew what we needed done. He…
My carpet looks perfect. He did a wonderful job!!
UPDATED REVIEW from a loyal customer (at least 5 times I’ve used this company): I paid nearly $600 for a pet treatment for 4 rooms, and for the main room needing treatment was VERY unsuccessful making it a complete waste of money. The area was treated twice and no difference was made in stain or odor. When I spoke…
Logan was courteous, knowledgeable and a friendly young man. Would recommend Zerorez and request Logan again. Have already done that today!! Thank you!
Love it again! I have had Zerorez come out before. They always call with ETA. Staff is professional and courteous. Carpet looks Great! See you next year!
Our technician communicated well on arrival and throughout the process. Many stains were removed I didn’t think were possible.
Very professional and polite technician. Did an excellent job!
Angela was an excellent worker. She shared what the process was and how it was done. She was very proficient and experienced. She was a pleasure to work with.
Ask for Charles! We just had our carpets and one rug cleaned and are so impressed with the outcome. Charles is the best technician and we will be asking for him to come out the next time we have our carpets cleaned. Charles did such an outstanding job and is just a great person. I could talk to him all day, he was…
Zerorez did a great job cleaning our carpets! Everything looks and smells fresh again. They were on time, professional, and super easy to work with. Will use again!! Highly recommend!
Charles was wonderful and did a great job.
Logan with Zerorez was professional, friendly, and efficient. He did a fantastic job on my carpets. They look brand new and smell so good. Zerorez communicated well from the beginning and all throughout the process of cleaning. Highly recommend!
Carpet looks fantastic! I am so pleased. Logan was informative and answered all of my questions. I couldn’t be more satisfied! Thank you!
Pre-paid for expedited service. We’ll see it it’s true or not. **Response to owner. Then why was told that prepaid would expedite the service if it wasn’t available?**
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Amazing service! The rep was very courteous and professional and did a wonderful job! I couldn’t be happier with the results!
Awesome job
Zerorez was amazing!! The technician was terrific. He got out a stain in a carpet and an impression that would not come out from our strategies. The areas he worked on dried quickly with Zerorez!!! My mattress was good as new!
ZeroRez did excellent work! Charles was thorough in explaining the process, & expectations on a couple of items, which came out perfectly! Have already recommended Charles to our assistant also! Go Zero Rez!!!
Great job! Thank you so much 😊
Brian and team were very polite, professional and efficient
Great service and results are awesome! Highly recommend for anyone with pets! Will use them and only them from now on!
Jan did a great job and my carpets look great.
Carpets smell and look so much better!
Zerorez did a great job even with pet stains. They were actually able to come EARLY and got the job done very quickly. The carpet looks and smells new. Our technician was professional and made sure we were happy with his work before leaving our house. This is the third time we have used them and we are never disappointed.
Very professional and explained everything thoroughly. Carpet looked great.
Matt was very nice and cordial. When he arrived he looked at all the areas and then told me his plan of action. He did a wonderful job. Will highly reccomend
They cleaned all of my upstairs carpet and two area rugs downstairs. The technicians were friendly, professional and prompt. My house smells amazing and the carpet looks fantastic. I will definitely use them again.
Friendly, professional and great results!
We’ve used this company for 3 years now and love it. Everyone is friendly, professional, easy going and so a great job with what you need done. Jan is the reason we stayed with them initially—he was so thorough and helpful, went above and beyond for us. We have 3 dogs, so it’s great to have everything deep cleaned.
Zack was great. I had a bad dog urine issue in a small bedroom. He worked there a long time and definitely made an improvement. Rest of the house looks wonderful. Nice easy-going guy and a pleasure to work with
Timely, efficient, personable and a definite improvement.
This was my 3rd or 4th time to use this company. They always do excellent work & have the most wonderful techs!
Zerorez is the best. Carpets look and smell great. Charles does an amazing job. Highly recommend this company.
Great service!! Charles and Daniel were excellent—super friendly and thorough!! Very pleased with the way my carpets look and the odor is gone!! Thank you Zerorez!! I will definitely use you again and recommend to friends!!
Charles was very informative and did a great job! We will be booking service with Charles again!
Great service.
Once again, Kevin Watkins was awesome! He did a great job on my carpet. He was on time, efficient, answered all my questions and the best part is my carpet looks wonderful! Thank you Zerorez
Very professional, excellent service, carpets turned out great
The service provider was amazing! Very friendly, hard working, and professional! Was on time and delivered great service! Loved our experience and our carpets look amazing!! 10 years of wear and tear gone!
Awesome technician. Kevin was SO GOOD! On time, super friendly and knowledgeable. A+ Zerorez!!!!
Kevin was extremely professional and personal. He had conversation the whole time he cleaned my daughters carpet after her surgery. Super nice guy.
I am never disappointed. Technician is always courteous and careful with our home. And does a great job!
Great service. John was awesome. He had a big job and did terrific!!! Thank you!
I have used this company numerous times and had the same experience. The employees are professional and efficient.
Excellent service. Highly professional.
Ryan went out of his way to do a good job on our carpets…i’m so glad we decided to also have him clean an area rug that we added to our original request - it looks brand new!!
Called before getting here and letting me know when he’ll arrive. Very professional.
Zerorez is a great company with a great service. Always recommend them over soap based cleaners.
Charles was on time and was very professional. Everything looks Great!
The tech showed a little early and worked fast. He did a great job! Well worth the cost!!
Ryan was amazing…super friendly, professional, and very knowledgeable. He did a great job!!
Jan, the service person, was very professional. He explained the process and was very thorough. Our carpets looked terrific. We would definitely suggest this company to everyone.
Great experience. The tech was great, quick and did a good job.
Wonderful service. Very friendly and polite
I was please with the service I received. The technician was on time, polite, professional and did a great job with my carpets.
Wow! So excited to get my carpets clean. Zerorz was on time, explained all work being done in detail, and asked me to check work done before leaving. So professional and I have great looking carpets again.
Tech arrived on time, walked through the house with me and looked for pet messes, discussed what the plan was and offered pet treatments. He worked quickly and efficiently! I was very impressed with how good of a job he did! My house smells great and the carpets and rug look amazing! Will definitely use again!
They were extremely responsive and came out within a day of us contacting them. The technician Remington was very nice and professional and did a wonderful job talking us through everything he was doing. 10/10 would recommend for cleaning rugs or couches or anything really
Ryan was on time!! Explained the process and my options for additional protection. He was fantastic and I am so pleased with how my carpet and sofa look! Thank you!!
Quick efficient and best of all carpets look brand new
Very professional in their approach and with customer. George explained exactly what he was going to do and he did it. George was a pleasure to have on the job. A great work ethic and very courteous.
Charles came and did an excellent job. Very professional and very funny, which added to the enjoyment of having him here to clean my carpet!
Ask for Kevin!
Kevin was very professional and arrived within the time I was given. He called to let me know he was in his way. The carpet and area rugs he cleaned look like new! Will definitely be using Zerorez again and will recommend to friends and family!
Fabulous job!
Great service and friendly staff, would recommend and use again!
Ryan was fantastic! He took time to explain everything that I needed and how it all works. He went over the space with me once the job was done to make sure I was happy and reassured me all the products are pet and kid safe. Highly recommend this company and Ryan.
I can't say enough about the job they did on my sofa and loveseat. My tech was very knowledgeable and profession. I will definely call them again in the furture.
Bad experience. They cleaned 2 rooms and then we had to go out of town for the weekend. When we returned we realized one of the rooms not clean and had bad odor. We contacted Zerorez and they said their guarantee expired the day before so we would have to pay again for re-clean. This policy was apparently printed…
Ryan did a great job! He was on time (though actually early-not a problem!). All was cleaned and smells gone! Thank you, Ryan and Zerorez!
Ryan was great!! My carpets look new again.
Friendly and professional! On time and efficient
Ryan did a GREAT job cleaning our carpets. He was very professional and on time!!
Technician was great. Very personable and did an amazing job with our carpets and upholstery. Will definitely use their services again.
Highly recommend Zerorez! My carpet looks amazing and the price was great! Jorge was kind, very professional, and knowledgeable. 10-10!
Professional, good service from knowledgeable technician. Took the time to educate me about what was causing some my carpet issues and got spots out of my carpet that I thought I was just going to have to accept. Do yourself a favor and use these guys for your carpet cleaning.
I am so happy to have found this company ! Many carpet cleaning company’s leave the house smelling worse with the products they use! Not zerorez!! Worth the money!
Ryan did an excellent job. Very professional and very friendly.
They were right on time, super respectful of our home. Our carpets never looked so clean and smells wonderful!
Charles is very pleasant and professional. I will ask for him again!!
I explained that I had acrylic paint stains on the carpet. The young man said I would see a significant improvement. I do not see that much of an improvement! Not happy
Charles is outstanding and a great credit to the company. Charles was informative, professional, brought his sense of humor, and kindness to our home. Charles will always handle our carpets. Thank you!
I used Zerorez to clean the carpets in all my bedrooms and living room. The service tech, Kevin was great! He was on-time, knowledgeable and provided great customer service. The service provided by Kevin was so awesome, that I called Zerorez a second time to schedule an appointment to do additional carpet cleaning.…
This is the second time using zerorez for the same treatment area. Our carpet was due for cleaning but not nearly as bad as it was the first time. Jon does an amazing job and glad we got the same tech as last time.
Very thorough
Arrived early and did a great job.
Dan was on time! He did an amazing job the room no longer smell like pet urine!
Charles was wonderful! Prompt, polite, and informative, and all done with a smile!
The two young men who completed our work did an awesome job. Both of them were very friendly and professional. I would definitely recommend them.
I will recommend this company to anyone! They did an amazing job!!! The tech was very knowledgeable of what we needed. He was amazing!! Thank you for your hard work!
Excellent experience and much cheaper compared to other companies in the area. Highly recommend.
Charles was amazing. Professional, kind and efficient! Will definitely call them again for future carpet cleanings!
The technician arrived on time and went right to work and answered all my stupid questions and was really good with my dogs and was finished within about an hour or so. And Ben, if your reading this, you did one heck of a job! Thanks again!
Ben did a wonderful job and was so pleasant to work with.
These guys are the best in the business! We had some major issues with our carpet between kids and cats, and nothing I did myself worked that great. These guys just about restored our carpet to new, and they were courteous, fast, and efficient. Definitely recommend these guys!
Very pleased with the service we received. John was very knowledgeable and professional. Answered all of my questions and then completed the cleaning in a very efficient manner. The results were immediately noticeable! I recommend this service to anyone that wants general carpet cleaning and especially if you are dealing with pet odors.
Amazing job at a great price. Prompt and professional!
Fantastic experience! Very timely, and thorough job. Very communicative.
Timely, professional and very knowledgeable.
Jon did an amazing job! Carpets, rugs and sofa look so clean.
The technician John, was on time, efficient and knowledgeable of service! He did a great job, we will be using again.
Zero Rez was great! I could get an appointment the next day if I had needed that (which I didn’t). They gave me a quote over the phone to clean tile and some advice on cleaning hardwood. My ivory carpeting came out clean and was not soaking wet. I expect the carpet to be dry by afternoon. Anthony, the…
They did a great job. The tech was very knowledgeable and removed all of the stains even stains that other companies couldn’t remove. Very happy!
So professional and kind. I had a lot of questions which the service technician was able to answer. My house smells so fresh and clean.
Service technician was amazing. He explained everything he was doing and had me check his work as he was going. He was kind, friendly and very professional.
I had a messy carpet with heavy pet stains. Now it looks like it is brand new. Way to go!
Everything was great — timely and reasonably priced.
Zerorez is amazing. Been using them for years and will not use anyone else. Charles is exceptional. Highly recommend
All around great experience! Carpet looks great!
Our tech did a great thorough job. Told us all of our options with zero sales pressure.
Charles was very courteous and professional. He took time to explain how the process works and was very efficient in getting the job done.
This was my second time using ZeroRez and I’ve been satisfied with them in the past. But on this visit they did not move some furniture to clean underneath that l, in retrospect, should have brought to their attention. On the past visit, they did move the furniture. I incorrectly assumed it would be done. I’ll have to check closer in the future.
Kevin and Chick were amazing, funny, and very professional too. Super fast and really nice to my old pup. Happy 2023!!!
Very knowledgeable, stains were removed
This is the second time I've used Zerorez to clean wall-to-wall carpeting. The technicians were very professional and friendly and got the job done. Will definitely use them again.
Very happy with this company! Very professional and very knowledgeable!
Tech Charles is a jewel. Very professional did a good job. Love my new carpets.
Very good service high quality
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
