How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty80−2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREZerorez Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.9★ from 4,956 Google reviews
Report card
Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Nashville for 7 kinds of job.
Zerorez Nashville for upholstery cleaning
Clear ✕All 324 Google reviews tagged “Upholstery cleaning” · showing 160
They did an amazing job on cleaning the upholstery on our sofa and two chairs!
Great job on carpet and upholstered chair. Chaz was very friendly, nice and professional.
10/10 experience with Daniel! Very professional and kind, did an amazing job on a quite dirty sectional (thanks to a very large German Shepherd). Will be requesting him again in the future!
So happy with our service here! And Daniel was very thorough and did an excellent job!
Charles was on time, tenured, respectful of my property and pleasant to work with. Charles has a gift of kindness that makes you very comfortable to work with him and have him in your home. I highly recommend asking for Charles when you schedule the service.
Did a great job on a difficult sofa.
We were especially surprised at the courteous scheduling assistance. The techs updates to his status for his arrival and the job done was EXCEPTIONAL! No smelly chemicals or sopping wet floors when he left. We will absolutely use them again and highly recommend them! Thanks!
Very easy to schedule, technicians are very skilled and will be upfront with what they can and can’t confidently do.
Very nice man and very professional
Brian thoroughly explained the process and was very respectful
Zerorez did a great job as usual. My couch is clean and ready for guests now thanks to Charles! Friendly service, great communication, and I’m very satisfied with end product.
Very friendly
He did a great job thx
Amazing work, super easy to work with
Angel was great!! Very nice and helpful!!
I've used them a several times now every times has been great and well worth the money.
He did sure a great job caring for my home and was even nice to my dog. I love how the rugs are not very wet and things dry fast. I love Zero Rez and highly recommend!
I received timely confirmation and reminders of my appointment. The representative called and offered me an earlier appointment, and was on time, and efficient. The cost was as stated in the estimate, and I was pleased with the service.
Zerorez did an excellent job on cleaning my floor. The technician cleaned my bedroom, den and living room. Additionally, I had a dinning room chair cleaned. The carpets are located in a high traffic area of my home and were extremely dirty. I will breathe cleaner air now thanks to Zerorez!
Brian was great! Knowledgeable and professional. Took the stains out of the rug and couch is as good as new!
Charles did an amazing job. He was on time very professional and personable. Will only use him next time. 👍🏻👍🏻
Our house smells good again! Our 5 year old sofa looks (and smells) brand new! It’s a miracle!
Punctual, great communication, great job!
The technician was very informative. Explained everything about the process. The technician was very thorough with the whole process.I would definitely use this company again.
I have used them over and over again and will continue to do so. The best!
Charles was very kind and did a great job cleaning the carpet and chair!
The technician showed up late and had a bad attitude. She was rude about every question I had. The last tech we had did a much better job at removing our stains and with a great attitude. Very disappointed in the service we received this time around. Will look to go elsewhere for our next cleaning.
Logan was awsome.really nice guy was really fast but through.explained everything.
Service is top notch. Transparent about what fabrics respond best to cleaning. Very detailed about setting up equipment hose.
Very professional. Did not take a long time. I am very pleased with the end result.
Excellent customer service very detailed and very informative
From setting up an appointment through having the services completed, Zero Rez makes it so easy! As a frequent customer I’ve been pleased with all of the technicians and this time we had Isaiah and he was very friendly and professional. He was thorough with his questions to be sure he knew what we needed done. He…
Excellent work respected to the utmost The gentleman who did the work is top notch Thank you again !!!!!!!!
Technician, Daniel, was very informative, efficient, and neat!
Isaiah was very nice courteous professional and did a absolutely great job I would recommend him and your company to anyone as long as they do a good of a job is this gentleman did for us thank you so much Isaiah I hope I spelled your name right if not you know who you are my furniture looks like new furniture now thank you
Service was very professional and friendly. Couch and chair look great!
I have four sons, a husband and a 75 lb standard poodle. Everytime I sat down on my sofa the last couple of months, a cloud of dirty feet and dog odor surrounded me. I decided to treat myself to a professional sofa clean, and I am happy to report all odor is gone! They have been replaced by a faint clean smell. The…
Very kind and worked hard to remove stains.
WHITE GLOVE SERVICE with Isaiah. Very professional and a perfectionist at his work. Completed the job within the time frame and left no mess behind. Thank you Zerorez for the healthy and safe chemistry behind your cleaning and the level of people you hire to carry this out.
Techs explained the process and did a great job on upholstery!
I couldn’t be happier with the service! Jermey did an amazing job cleaning all of our carpets, plus our area rug looks brand new again. I really appreciated that they went the extra mile to help move the couch and get the rug back in place—it made everything so much easier. They also cleaned the couch itself, and it…
Great communication, very helpful and great customer service.
Couch and rug look great 👍 I would book again!
Zerorez was amazing!! The technician was terrific. He got out a stain in a carpet and an impression that would not come out from our strategies. The areas he worked on dried quickly with Zerorez!!! My mattress was good as new!
We had a wonderful experience. We had 3 rooms and a hallway cleaned and they look better than they have in a while. Our Tech, Isaiah, was SO kind, professional and thorough. The carpets look so much better! We will definitely be using them in the future!
Angel was very nice and did a great job cleaning our carpets and couches. She explained everything well. We enjoyed visiting with her while she worked.
Took the time needed to do a thorough job vs speeding through. The results are excellent!
Did a great job and very respectful of property and cleaned up nicely
Very professional and detailed. Respectful
I wish they had told me the stains wouldn't come out before I paid so much to have my sectional cleaned instead of immediately after I paid them
Brian did a great job. Lots of special attention to details.
Nick was a pleasure to have in our home to clean the carpets and upholstery. I will be setting up another appointment in 6 months! Fabulous job Nick!! My house smells so clean and fresh! My chair looks brand new!!
Friendly, professional and great results!
Great quality work and professionalism. Would use again!
We most recently had Kevin with ZeroRez clean our carpets. He called about 30 minutes prior to arrival, so I was prepared when he did show up. Kevin was professional and courteous. He ensured furniture corners were protected in case the carpet cleaning tubing got close to furniture. Kevin reviewed the areas of…
Our carpets had pet stains and dirty traffic patterns. The tech did a great job and the carpets look fantastic! He explained all of their services and made great suggestions to keep our carpet looking great.
Great experience. We will be back
Zerorez is a great company with a great service. Always recommend them over soap based cleaners.
Service was efficient & great job
Kevin W was our technician, and he was kind and very knowledgeable. He did an incredible job on our large sectional sofa and carpet in our bonus room. I would definitely recommend zerorez and Kevin to others in need of carpet/upholstery cleaning services.
Jesus was my representative today and did an outstanding job. He explained the job and then did a walk through to show me his work. Very impressed by him.
Wonderful service. Very friendly and polite
It was very easy to get the tech to come out. He was on time and explained the whole process.
Excellent job., carpets look brand new!!!
We had Zerorez out to clean some rooms and two couches. The technician was very friendly and he made sure everything looked good and was clean as possible. Would definitely recommend Zerorez.
They were extremely responsive and came out within a day of us contacting them. The technician Remington was very nice and professional and did a wonderful job talking us through everything he was doing. 10/10 would recommend for cleaning rugs or couches or anything really
Ryan was on time!! Explained the process and my options for additional protection. He was fantastic and I am so pleased with how my carpet and sofa look! Thank you!!
They were able to get my couch significantly cleaner than I was able to get it with one of those hand held spot remover machines. The tech that came out was amazing, he walked me through the entire process, and after care. He was able to do my stairs last minute too. Very reasonable on pricing as well. Will book again!
Great job explaining the process and cleaning our upholstered chairs. In and out of the house quickly. Excellent service.
I can't say enough about the job they did on my sofa and loveseat. My tech was very knowledgeable and profession. I will definely call them again in the furture.
George was very thorough. He explained the process and was very professional. I will highly recommend his and Zerorez.
George did an excellent job with cleaning our carpets. Very respectful of our furniture and property. In addition he was very meticulous; thorough. I would use/recommend Zerorez
Kevin (I believe was his name) was super kind and professional! He did an excellent job making my couch smell all fresh and clean. I greatly appreciate it !
Ryan did a great job! He was on time (though actually early-not a problem!). All was cleaned and smells gone! Thank you, Ryan and Zerorez!
I have been using zerorez for the last few years. Thwy are always curteous and do a good job on both furniture and rugs.
Ryan did a GREAT job cleaning our carpets. He was very professional and on time!!
Technician was great. Very personable and did an amazing job with our carpets and upholstery. Will definitely use their services again.
This was our second time using Zero and they once again did an excellent job. Great experience from call for service to completion.
Jan did an excellent job cleaning our carpets, sofas and chairs. He was a hard working and our carpets looked like new when he was finished. Zerorez provided great service at reasonable prices.
Ryan did an excellent job. Very professional and very friendly.
The gentleman was very professional & kind! My couch & carpet look great!
I’ve been using this company for about 5 years now and as ALWAYS Zerorez does a FANTASTIC JOB!! Another 5 stars!!!
Zerorez was great to work with. Matt did a great job cleaning my carpet and upholstery.
The rug was cleaned well but there are areas on my sofa that you can tell were missed. I didn’t have any major stains..just wanted the sofa to be cleaned and i can still see “dirty” areas. Better than nothing but not amazed by the service.
Charles was wonderful! Prompt, polite, and informative, and all done with a smile!
Excellent experience and much cheaper compared to other companies in the area. Highly recommend.
He did a very good job, took his time and clean my couch very well
The person who handled the cleaning at my house was professional, communicated exactly what he was doing and gave me directions for carpet and sofa care. I highly recommend Zerorez for your carpet and upholstery cleaning.
Jon did an AMAZING job cleaning our carpets, area rugs, outdoor furniture and outdoor ceramic flooring - extremely professional and great results - we would rate both Jon and the services provided at a 10+++++
Got my upholstered white couches looking new
They were so friendly and made sure to go above and beyond. Scheduling was also very easy!
Fantastic experience! Very timely, and thorough job. Very communicative.
Overall my furniture looked better but still have stains that weren’t completely removed.
The technician, Ben was outstanding in providing the best quality service.
Jon did an amazing job! Carpets, rugs and sofa look so clean.
Kevin was FANTASTIC. He explained everything and gave me choices for the desired results. I’ll ask for Kevin next time. He was so kind. Thank you!
Excellent service great product. Service technician was knowledgeable and courteous
Very knowledgeable, stains were removed
Very happy with this company! Very professional and very knowledgeable!
The technician was friendly and professional. It took about an hour and I’m very pleased!
Great experience!
Charles was absolutely the best and loved the service. Highly recommended.
When the team left, my rug and couch looked just about brand new. The team was polite and professional. I am very pleased with how things turned out!
Outstanding service. Fine job. Very very very pleased! Never will we use anybody else.
Jon did an amazing job on our carpets! Had some pet stains that were stubborn and he got them right out! Our carpets/ couch looks 1000x's better! Thank you!!
Had Joe from ZeroRez stop by to clean our living room couches. He did a great job and was very friendly! We will likely use Zero Rez again in the future.
Couch did not look like it had been cleaned. Very disappointed.
Charles was awesome and worked very hard.!
Jan was phenomenal. Sofa looks fantastic. Price so reasonable. He was early, thorough, and offered to stay longer to do a stain guard treatment.
Mr. Charles and Jeremy were professionals all the way! They took their time to make sure I was satisfied. The carpets look brand new!! I will use them again and recommend them to everyone needing this service. What a great company!!!
The gentleman actually was able to start earlier than scheduled, so that freed up my Saturday. He was very polite, respectful, professional and courteous. My couch and two chairs look new! My sister has used your services many times that is why I called you first !! Thanks!
I had my couch cleaned, and it looks great. I believe in the process. But I wasn’t thrilled with the service. The technician sprayed cleaning solution on my tables and my laptop. I just felt like he was careless in the application. I also didn’t feel like he did a “detailed” job. I asked him to go back over one…
Our technician arrived when he said he would and checked our sofas to make sure the fabric was suitable for the cleaning process. He took time and made sure I was satisfied with the results. The results are great! I highly recommend Zerorez!
Super professional nice gentleman. Very helpful and thorough. He took his time to really treat and work on the problem areas and stains without rushing through. Very knowledgeable and explained in detail the process and expectations. Great experience and solid thorough job with great results! Great experience!
Anthony was so awesome! He was very friendly and professional, and did a great job cleaning our carpets, area rugs, and sectional sofa! Highly recommend, and will use them again myself! Thank you!!
Great job, friendly knowledgeable service.
Excellent customer service. Great communication on everything that was being performed.
Extremely communicative from beginning to end. The texting feature allowed me to send pictures of the couch I needed to be cleaned, get my time booked and have all questions answered. There was a 30 minute courtesy call. The cleaning was done efficiently and thoroughly. I could see a difference from first glance afterwards. Couldn’t recommend them more.
My tech was friendly and professional! Did a great job!
Great job! Friendly, punctual, communicative, and made a huge difference in the appearance of a cream upholstered glider that I had very little hope for.
John was professional and friendly, thank you!!
Elijah came by to clean my couch and rugs today! He was kind, efficient, and did a wonderful job!!! Highly recommend 🙏🏼
Great service! Elijah was prompt and pleasant.
My pup got sick all over my brand new white sofa. The stains were BAD but Zero rez got them almost completely out. You can’t even tell anything happened unless you inspect it super closely. Thank you!
Our technician was so friendly, knowledgeable, kind, timely, efficient, and good at his job. I am very particular about the way things are cleaned and he was positively response to me and helped explain things. I was very pleased and will absolutely be using them again ( and requesting the same technician).
Sofa looks exceptionally clean!! Like new. Carpet looks considerably better. Technician was very polite and knowledgeable. I would highly recommend this company.
Around August last year, we used these guys. But then they had to reschedule on us last minute due to short staffing during the pandemic, no problem we understood, everyone is short staffed. They gave us two zero bucks cards 20$ each as a way to say sorry. In big bold letters, the card says DOES NOT EXPIRE. So we…
1. Phone appointment and services advisory was excellent.She was super friendly and helpful in understanding the best ways to package all the services we needed. 2. Eric G. was our technician. He was communicative, prompt, and efficient in his work. Was friendly, helpful, and informative. I have a high opinion of…
I believe we were way over charged for the work that was done. The technician did an awful job. I have photos of the dirt, dust, and dog hair that had to be vacuumed off the rug after it was “cleaned “. It was so bad that when the rug was rolled up to move to a different room the dust and dirt came out through the…
Eric did a great job and we really appreciate it!
Everything about the service was very professional and excellent, especially the technician named Eric. I would highly recommend this company .
Charles was kind and patient. He worked hard to clean our carpets and gave our living room sofa new life! We’ve used Zerorez for years now and wouldn’t trust our home to anyone else. Always great service with great results!! A lifetime customer!
I had 3 synthetic wall-to-wall rugs cleaned and one wool Chinese Oriental area rug. The synthetics came out great and better than the normal steam cleaning. The Oriental ended up with two dark areas after it dried. Another technician showed up the next day to improve those spots. Both technicians were on time, very…
Very pleased with the work done. It was timely and very professional will use them again
Eric did a fabulous job and my sectional looks as good as new!
I liked that John introduced himself and explained exactly what he was going to do. He was training someone and was through showing him what to do. No high pressure selling of additional ink services. I saw an immediate improvement in our couch and carpet. Now the challenge to keep the pets off it as it dries.
Charles is the man. Knows his stuff, quick, efficient, knowledgeable, friendly. Great job!!
Daryl was fantastic! He was thorough, professional, and really friendly. My carpets look amazing! So grateful he took his time to discuss the process and recommend the appropriate products and services.
I was finally able to get the website to work. As for my experience, my technician was polite and friendly. But my rugs aren't clean after they dried I have vacuumed them now 3 times and still getting a lot of dirt in the canister I would have thought at least after the first vacuum this would that not be the case.…
Many thanks to Sam! He was early, kind, thoughtful, and really did some great work in my dining room!
Technician Curtis was fantastic. Friendly, knowledgeable. Did a great job
We had a wonderful experience! Our technician was friendly, efficient, respectful, and thorough! Our couch looks almost new! This was our first time using Zerorez and we will happily be using again/recommending to others.
Jace was very courteous and was able to explain the process to me. He called 30 mins in advance which I appreciate since I work from home. Thank you ZeroRez and Jace Anderson for a job well done!!
Darrel was great! My couches and chairs look great! Highly recommended Darrel and Zerorez
The onsite technician, Charles, was wonderful -- communication was great, on-time, and performed a great service. This is our second time using Zerorez and won't be the last.
Charles and Jan were exceptional! Very professional from the moment they arrived and introduced themselves. Just did a great job, quickly and thorough. Charles was training Jan and taught him well from all I saw. Keep these guys around.. Psy them well. I’ve dealt with a lot of people recently preparing for my sons…
Caleb was very professional, polite and on time. He also explained everything in detail.
Great service
Just Wonderful!! I recommend Zerorez to EVERYONE!
Charles was the tech that cleaned my carpets. He was very thorough and did an amazing job. I would recommend Charles.
They did an amazing job. John was really great.
wonderful staff, very easy to schedule and reliable! Light cream couch looks brand new!
Our technician did an amazing job and went above and beyond. He was extremely knowledgeable and explained every step of the process. Will definitely be using this service again.
The man who came was courteous. He explained the process, went straight to work and did a good job.
Everything looks amazing! So happy with the service.
Charles was awsome
Trey did a fantastic job. He arrived at the tip top of the estimated appointment time, ready to work. He was friendly, efficient and professional. Everything was completed within a reasonable amount time for the work we requested. The carpet, sofas & chair all look great and smell fresh. Thank you for your service. SB
The technician was professional and knowledgeable… patient with our pups. I felt safe with him in our home.
Awesome
All good
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1312 | $139–$309 |
| Pet stain & odor removal | 590 | $151–$373 |
| Carpet steam cleaning | 540 | $146–$327 |
| Upholstery cleaning | 322 | $183–$373 |
| Area rug cleaning | 311 | $176–$310 |
| Mattress cleaning | 4 | — |
| Leather cleaning | 2 | — |
