Analyzing 7,292,6197.3M ReviewsFor 20,64520.6K Experts

Experts Reviews · Company report
Zerorez Northern Colorado logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty78−2.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Zerorez Northern Colorado

Loveland, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 159 house cleaning services · 4.9★ from 2,264 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Northern Colorado is better than 88% of house cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Northern Colorado is better than 88% of house cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Northern Colorado is better than 78% of house cleaning services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Northern Colorado is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Northern Colorado is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Northern Colorado is better than 18% of house cleaning services.F
18

Reviews for your job

Customers hired Zerorez Northern Colorado for 8 kinds of job.

Zerorez Northern Colorado for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.382
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 382 Google reviews tagged “Carpet steam cleaning” · showing 20

sharronLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★

My carpet looks great. Casey has got to be the best technician I have ever had here and Zerorez has been cleaning my carpets for almost 30 years.

Paid $100–150Reasonable priceCarpet steam cleaning
Trish4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Gray was prompt, knowledgeable, and professional. The carpets look fantastic!!

Paid $400–450Reasonable priceCarpet steam cleaning
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Zero Rez showed up on time and was very professional. The service was great. Very happy customer.

Paid $150–200Great priceCarpet steam cleaning
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

A Company That Stands Behind Its Work This was my third time having Zerorez clean my carpets. The first two experiences were exemplary, which is exactly why I chose to call them again when my carpets needed cleaning. Unfortunately, my September 8 cleaning was a very disappointing experience. I’m usually someone…

Paid $100–150Great priceCarpet steam cleaning
AshleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Made the carpet look and smell new again! Highly recommend!

Paid $400–450Reasonable priceCarpet steam cleaning
MaggieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Alex did a great job and a very polite young man. Thanks you!

Paid $300–350Reasonable priceCarpet steam cleaning
MaryJo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Awesome carpet cleaning at the quoted price. No high pressure up selling. Friendly technician. Very pleased. Highly recommend. Carpet looks great!

Paid $150–200Great priceCarpet steam cleaning
Jen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Ryan was on time, knowledgeable, explained everything clearly, listened to my concerns, and did a GREAT JOB on our carpet!

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Andrew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Zerorez has always been great and Casey was very professional and took good care of us! Highly recommend.

Carpet steam cleaning
LLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Gray did a great job! Really happy with his service. Very professional and thorough. Highly recommend.

Paid $500+Reasonable priceCarpet steam cleaning
Sandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always professional, detailed and thoughtful while following my requests.

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Ted4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We have used Zerorez three times and have always been happy with results. On time and thorough

Paid $150–200Reasonable priceCarpet steam cleaning
Brad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very thorough and professional with great results!

Carpet steam cleaning
JoLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very through and I love the process Zerorez uses.

Paid $150–200Great priceCarpet steam cleaning
Terri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Cash did a great job! He was friendly and efficient. I've used Zerorez before and I have always had a good experience. Their green products make them a good choice.

Paid $200–250Reasonable priceCarpet steam cleaning
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Casey did fantastic!

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Carpets looked terrific! I hated to walk on them because left a footprint, lol. Also they weren’t soaking wet like some companies in the past have left my carpets. I’d highly recommend them!

Customer photo from Lisa's review
Carpet steam cleaning
KarenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Absolutely the best carpet cleaning company in Northern Colorado.

Paid $150–200Great priceCarpet steam cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

At this time all looks good, not walking in room until it's dry. Tech. Was very nice and quick with the job.

Paid $150–200Not sureCarpet steam cleaning
Lilias7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Casey was wonderful. Great communicator, prompt and professional. Will be a regular customer from now on!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning

Show more carpet steam cleaning reviews (362 more) →

Price

$277+10% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 66%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning794$158–$359
Carpet steam cleaning372$158–$327
Pet stain & odor removal371—
Upholstery cleaning128$157–$297
Area rug cleaning124—
Standard cleaning53$158–$253
Deep clean38$277–$477
Moving-related cleaning15$321–$536

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