Carpet cleaning service · Eugene, OR · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%30+2.1Craft & service penalty69−3.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★1,935 Google reviews · 24 photos
90%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
$277typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers report that Zerorez technicians are typically punctual, friendly, and thorough, with carpets drying quickly and smelling fresh. Customers frequently praise the clear communication regarding options and the absence of chemical odors. However, lower-rated reviews cite unexpected price increases beyond initial quotes, technicians arriving late, and instances where stains remained visible after the cleaning process was completed.
Google rating: 4.8 out of 5 from 1,935 reviews (90% five-star).
Reviews on this page: 1,936 Google reviews (1,272 with written comments, 32 with photos).
Owner responses: the business replied to 35% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Zerorez of EugeneUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez of Eugene: 83/100 on this factor. Category median: 96.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez of Eugene: 86/100 on this factor. Category median: 94.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez of Eugene: 69/100 on this factor. Category median: 99.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez of Eugene: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez of Eugene: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez of Eugene: 30/100 on this factor. Category median: 88.D
30
Bar = this company · dark tick = category median.
Star ratings
1,936 Google reviews we collected
4.8of 5
5 stars1,73790%
4 stars1116%
3 stars261%
2 stars231%
1 star392%
Praise vs complaints
Phrases our text analysis found in 1,272 written reviews
98%praise
Praise2,25898%
Complaints512%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3821%
Reasonable12269%
Overpriced74%
Not sure106%
$277+16% vs typical upholstery cleaning
Middle half of what 163 customers paid ($189–$385) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude69530%
Quality & results57925%
Speed & response42418%
Would recommend22810%
Communication1989%
Price & value1587%
Honesty & trust271%
What customers talk about
We read 1,272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Layton was great explained all my options and very friendly.”
“The lady was extremely rude, hidden fees and pushy sales guy.”
“He was polite and friendly and worked quickly and did a great job.”
“…if he would have slowed down and concentrated the carpet still looks horrible…”
“They were always on time and went the extra mile making sure we were happy.”
“This time, the technician was 50 minutes late (he'd locked his keys and phone in the shop.”
“I've been using Zerorez for the last 9 years and I totally recommend them.”
“Highly recommend and will definitely use them again when we need our carpet/rugs cleaned in the future!”
“Explained everything and took care of what we discussed thoroughly.”
“The lack of communication and miscommunication is very unprofessional and when I asked to speak to a manager she said she had 10 in Oregon and I asked…”
“Excellent and fast communication with Nikki to set up my appointment, quality non toxic carpet cleaning at a fair price.”
“Too pricey when I could do it myself "professionally" only take YouTube and the trip to the store with an added carpet cleaner rental less spendy but…”
“…me, explained the packages thoroughly to me, was never pushy he felt honest and professional- then cleaned all of the upstairs and downstairs in a tim…”
“Poor quality cleaning and work, dishonest, and company doesn't care just wants the $”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zerorez of Eugene for 7 kinds of job. Pick one to see what they paid and said.
Penny5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Layton was great explained all my options and very friendly. He did a fantastic job my carpets look amazing.
Paid $250–300Great priceCarpet steam cleaning
Will5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Zerorez did a great job of cleaning our rugs. They were always on time and went the extra mile making sure we were happy. The Zerorez staff were very conscientious about my wife's sensitivity to chemical smells, and we could not detect any odor when the rugs were delivered. We will definitely be using Zerorez services again when needed.
Paid $500+Great priceArea rug cleaning
Pujita1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zerorez is the best carpet cleaner in the area. The natural cleaning product and innovative methods cleans throughly and dries quickly. You can request an unscented cleaner as well. I've been using Zerorez for the last 9 years and I totally recommend them. The office staff Nikki and cleaning technicians Cory were great to work with!!! Thank you!😊
Paid $200–250Great priceCarpet steam cleaning
Ali3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brock arrived on time and gave us several options and is knowledgeable about the cleaning process. He was polite and friendly and worked quickly and did a great job.
Lori2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I use Zero Rez of Eugene every six months. I often need deep cleaning after Airbnb guests and foster kittens.
Paid $500+Reasonable priceCarpet steam cleaning
Ally15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
They always do an amazing job. Prompt, easy to schedule. Friendly technicians. Arrived in a timely manner. Clear explanation of products and cost.
Layton was great explained all my options and very friendly. He did a fantastic job my carpets look amazing.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 5 months ago
Thank you, Penny! We appreciate your kind words about Mark and are delighted to hear your carpets look and smell amazing. Your recommendation means a lot to us!
Will Alkin5 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Zerorez did a great job of cleaning our rugs. They were always on time and went the extra mile making sure we were happy. The Zerorez staff were very conscientious about my wife's sensitivity to chemical smells, and we could not detect any odor when the rugs were delivered. We will definitely be using Zerorez services again when needed.
Price assessment: Great price
Price: $500+
Services: Area rug cleaning
Response from the owner · 4 days ago
Thank you, Will! We're glad to hear that you were happy with the rug cleaning and that our team was attentive to your wife's needs. We look forward to serving you again in the future!
Pujita Nanette1 reviewiTotal number of Google reviews Pujita has written across all businesses on Google Maps, not just this one.
Zerorez is the best carpet cleaner in the area. The natural cleaning product and innovative methods cleans throughly and dries quickly. You can request an unscented cleaner as well. I've been using Zerorez for the last 9 years and I totally recommend them. The office staff Nikki and cleaning technicians Cory were great to work with!!! Thank you!😊
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you, Pujita! We appreciate your kind words and are glad to hear that you’ve had such a positive experience with our team, including Nikki and Cory. Your recommendation means a lot to us!
Ali Doo20203 reviewsiTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Brock arrived on time and gave us several options and is knowledgeable about the cleaning process. He was polite and friendly and worked quickly and did a great job.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you, Ali! We appreciate your kind words about Broc and are glad to hear he provided you with great service. Your satisfaction means a lot to us!
Lori J Bumgardner2 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I use Zero Rez of Eugene every six months. I often need deep cleaning after Airbnb guests and foster kittens.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 4 months ago
Thank you, Lori! We're glad to hear that you rely on us for your deep cleaning needs. It's great to know we could help with the carpets, corners, and your furniture after the renters. We appreciate your continued trust in our services!
Ally House15 reviewsiTotal number of Google reviews Ally has written across all businesses on Google Maps, not just this one.
They always do an amazing job. Prompt, easy to schedule. Friendly technicians. Arrived in a timely manner. Clear explanation of products and cost.
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning
Response from the owner · Edited 2 weeks ago
Thank you, Ally! We're glad to hear you had a great experience with our friendly technicians and found scheduling easy. Your feedback means a lot to us!
Ed Krebs2 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Texted me to let me know he could come a little early if that worked for me, it did. Explained the process and other options clearly. Was faster than I thought it would take. Overall very polite and professional. Five stars all around.
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you, Nathan, for your kind words! We're glad to hear that the process was clear and efficient. Your feedback on our team's professionalism is greatly appreciated.
M DaliLocal Guide · 17 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
UPDATE 10/3/2026 What a difference two years make! I contacted Zerorez a few days ago thinking I would have an excellent experience as I had before. This time, the technician was 50 minutes late (he'd locked his keys and phone in the shop.) Appearances aren't everything, but I was expecting a professionally attired, clean looking technician (as the first one had been). His work shirt had a large spot and he wore very wrinkled pants. It was not a good first impression. He told me that because I preferred to have my carpets cleaned at home and not in the shop, that he would only be able to clean 30% of the surface dirt. This was in direct contrast to the earlier technician, who explained to me that it was unnecessary to have them cleaned in the shop, and he was right. The earlier technician also told me that when he was done that I should open my windows and wait some hours before I returned any furniture to the carpet. I didn't remember this until I looked at the Zerorez website. This technician told me nothing about that. Finally, he told me that he would have to leave for a little while because his vacuum was full and he would need to dump it elsewhere.
After he left, I saw that he left quite a few dirty shoe prints on the floor that I will have to clean. Zerorez has a new owner and I suspect a different way of doing business. I'm afraid that I was quite disappointed by this experience.
Two Years Ago...
The Zerorez technician, Rich, came today to service our carpet and rugs. He was friendly, professional, articulate, knowledgeable and efficient. We were in good hands. He showed us before and after photos of our rugs and the results were stunning! Highly recommend and will definitely use them again when we need our carpet/rugs cleaned in the future!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you so much for your review and recommendation, M! We are thrilled that Rich provided an excellent experience in your home, he is amazing at what he does! Enjoy the fresh carpets!
Julia Havens14 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Very nice young man. Explained everything and took care of what we discussed thoroughly. Thank you!
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Thank you, Julia! We're glad to hear that you had a positive experience and that everything was explained thoroughly. Your appreciation means a lot to us!
