Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 94 move-in/move-out cleaning services · 4.9★ from 5,245 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 91% of move-in/move-out cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 93% of move-in/move-out cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 86% of move-in/move-out cleaning services.A
86

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.612
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 612 Google reviews tagged “Area rug cleaning” · showing 40

Ann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My technician was wonderful. Explained everything and the quote. My carpet, rugs and upholstery look great. Highly, highly recommend.

Paid $500+Great priceUpholstery cleaningArea rug cleaning
LauraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Polite and professional | Fantastic job removing pet stains.

Area rug cleaning
Maribel13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service! Super quick too. Carpet looks amazing! You can see the difference in h to r first pic.

Customer photo from Maribel's review
Paid $100–150Reasonable priceArea rug cleaning
Charlotte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Willie did a great job…on time, efficient & polite! 5-star treatment. Thanks!!

Paid $100–150Reasonable priceArea rug cleaning
teresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ben did an incredible job cleaning my carpets yesterday! He arrived promptly on time, was extremely knowledgeable, and took the time to clearly explain his recommendations and pricing upfront. He was friendly, professional, and went above and beyond with his work. Moving forward, I want Ben to be my technician every…

Paid $200–250Great priceArea rug cleaning
Russ10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve been using this service for our third carpet cleaning in about eight years. Every time we have been more than satisfied with the service.

Paid $500+Area rug cleaning
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Over the past three years, I have consistently utilized Zerorez cleaning services for the properties I oversee. Their exceptional customer service and comprehensive approach have made them my preferred choice. From the initial online quote request to the completion of the service, Zerorez maintains seamless…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
HollyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service! It's like having a magic eraser! :)

Paid $500+Not sureCarpet steam cleaningPet stain & odor removalArea rug cleaning
BillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and technician, Kyle. Very pleased with our tile, upholstery and carpet cleaning!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
MichaelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

After enjoying Zerorez for many years, I was really impressed with the professionalism and quality I received today. Kyle, was incredibly knowledgeable about carpet and tile cleaning, communicated well, paid attention to details, and had a great attitude and work ethic. Kyle and Kameron’s thoughtful care of my home was evident in every step.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We’ve been using Zerorez Carpet Cleaning for several years now, and I can confidently say they are hands down the best carpet cleaning company we’ve worked with. Every experience has exceeded expectations—not just in the quality of their work, but in the level of service they provide. Our technician, Colby, is…

Great priceCarpet steam cleaningArea rug cleaning
ZacharyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always makes customers happy when on time Service was performed as expected Smells so fresh and clean Very courteous and polite. Would highly recommend Most rooms were empty so it made the process quite quick.

Paid $350–400Reasonable priceCarpet steam cleaningArea rug cleaning
TeresaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It was a little pricey but worth it. The tech communicated with me, was on time, explained the process, gave me some tips and was courteous. I plan to use them again!

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Large area rug and two bedrooms. Added extra service not listed below.

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time. Great communication. Nice work.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
MatthewLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service. The carpet looks great and the technician was quick and easy to work with.

Paid $350–400Reasonable priceGeneral carpet cleaningArea rug cleaning
Molly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Got old stains out of our sectional and all the carpets look brand new!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Vincent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Raul took great care of my carpets and furniture! He got rid of some pesky pet stains, took the time to explain what he was doing and gave suggestions to maintain it.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick response, fast and courteous service, great results.

Paid $200–250Great priceArea rug cleaningService not listed
KristieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Prompt, quick and thorough! Looks great!

Paid $250–300Reasonable priceCarpet steam cleaningArea rug cleaning
ChristonLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had an excellent experience with this rug cleaning service from Zerorez! From start to finish, the process was easy, professional, and stress-free. They were communicative, arrived on time, and treated my rug with great care. The results honestly exceeded my expectations — my rug looks brighter, cleaner, and…

Paid $150–200Great priceArea rug cleaning
JanetLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The technician was very professional and thorough. My house smells like new! Thank you, Mike, for cleaning my air ducts so thoroughly!

Paid $500+Reasonable priceArea rug cleaningUpholstery cleaning+ Quality+ Professionalism
ar13539 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Came earlier than expected, and did a great job.

Paid $200–250Reasonable priceUpholstery cleaningArea rug cleaning
Marianne14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very quick yet good and thorough cleaning of our carpets and tiles today. Very pleased with the technician.

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaningService not listed
Leslie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

This is my 3rd time having Zerorez do our rug and sofa. I initially chose them because I am very allergic to fragrances and wanted no scent in the cleaning products. The techs have always been very nice, communicated well, and most importantly, did a great job. It's easy to book a cleaning. I waited until the last…

Paid $350–400Great priceUpholstery cleaningArea rug cleaning
LenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Trey was prompt, super friendly, and wanted to make sure I was satisfied completely! I would definitely call Zerorez again.

Paid $400–450Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Cecile7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technicians, Mike and Steve, knew what they were doing and were great to work with! Things are much cleaner now!!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
AntonioLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★

The agent Tre was very professional. He took the time to.explain what he was doing and also demonstrated before proceeding. Very satisfied with the end result. This is the second time using this service but it will not be the last.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
HelenLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've Zerorez come to our house every year for the past 5 years, usually right before the holiday season. Our tile and carpeting always look fantastic once they are done sprucing them up, and they've offered helpful and effective solutions for problem areas. I highly recommend them.

Reasonable pricePet stain & odor removalArea rug cleaningService not listed
DanaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Trey was wonderful, so tidy and polite. What an amazing young man. And my carpets are clean and smell so good. Great job! Thank you, Dana

Great priceCarpet steam cleaningArea rug cleaning
KathyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We just had our carpets and area rugs cleaned by Reg with ZeroRez carpet cleaning. Reg did an excellent job. He was quick and efficient as well as super friendly. Thank you Reg for such a good job. My house smells so clean!

General carpet cleaningPet stain & odor removalArea rug cleaning
KamiLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zerorez did a fantastic job cleaning the nasty carpets that were in the house we just rented. Worth every penny!

Paid $300–350Great priceGeneral carpet cleaningArea rug cleaning
Tressi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

ZeroRez was a game changer. in an hour our bedroom went from smelling like puppy puddles to fresh and clean! Stephan was polite and did a great job! Thanks ZeroRez

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Jody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephen was professional, knowledgeable and went above and beyond in helping to move furniture and accommodating additional rugs to clean. Highly recommend!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Bernadeta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m very happy with the company. Great service, prompt, easy to schedule. I got a fall special. The technician was very nice, explained all the choices that they offer, was very efficient and did the job very well.

Paid $150–200Great priceCarpet steam cleaningArea rug cleaning
Maria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Couldn’t believe how clean my sofa and rug look!

Upholstery cleaningArea rug cleaning
Alexandria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing service would 1000% recommend Emerson again!!! He did an incredible job and was fast!

Pet stain & odor removalArea rug cleaning
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We use Zerorez twice a year and it has extended our carpets life. Beau was here today - extremely nice, professional and speedy. The cost is very reasonable. I highly recommend Zerorez and their amazing technicians.

Paid $350–400Great priceGeneral carpet cleaningArea rug cleaning
leisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zerorez is the best carpet cleaning company I’ve ever used. They always do an excellent job, on their couches too.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Only choose Zerorez for my area rugs and carpet cleaning. They are convenient, transparent, respectful and thorough. The drying time is minimal (compared to other company's) which is great for busy families.

Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal

Show more area rug cleaning reviews (572 more) →

Price

$265+7% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1721$176–$340
Pet stain & odor removal938$183–$298
Carpet steam cleaning643$153–$303
Area rug cleaning612$132–$348
Upholstery cleaning396$213–$365
HVAC duct & vent cleaning41$536–$1.1k
Mattress cleaning12—
Drapes & curtain cleaning8—

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