Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 94 move-in/move-out cleaning services · 4.9★ from 5,245 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 91% of move-in/move-out cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 93% of move-in/move-out cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 86% of move-in/move-out cleaning services.A
86

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.650
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$303
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 650 Google reviews tagged “Carpet steam cleaning” · showing 40

CamilleLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Another season and another cleaning. Thank you, ZEROREZ. We love when you arrive because our carpet and furniture always looks and smells wonderful. Courteous service - couldn’t ask for better. Thank you!

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
PeggyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called ahead and showed up on time. Very professional and personable. Our older than the Earth carpet is now clean, feels good, and smells clean. No chemicals which is how I like it since dogs are around. Good job.

Paid $300–350Reasonable priceCarpet steam cleaning
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Outstanding service from start to finish! Scheduling was fast and easy because of Macy (customer service representative). The price was exactly as quoted, and she followed-up the very next day after the service to ask if everything went well, which it did. Edgar (carpet shampooer) made my 7-year-old carpet look new…

Paid $100–150Great priceCarpet steam cleaning
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Edgar did an awesome job. Went the extra mile to make sure all needs were met.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Tammi14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My carpets look great! The technician was prompt, professional, and quick. I would definitely use them again.

Paid $250–300Reasonable priceCarpet steam cleaning
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Over the past three years, I have consistently utilized Zerorez cleaning services for the properties I oversee. Their exceptional customer service and comprehensive approach have made them my preferred choice. From the initial online quote request to the completion of the service, Zerorez maintains seamless…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Rhonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Emerson did a wonderful job!!!!

Carpet steam cleaningUpholstery cleaning
HollyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service! It's like having a magic eraser! :)

Paid $500+Not sureCarpet steam cleaningPet stain & odor removalArea rug cleaning
Christina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Really disappointed with my service for several reasons. Right off the bat, my first interaction with the man coming to clean my carpet was him acting annoyed that I couldn't last minute move my appointment time up 1 and 1/2 hours because his previous one cancelled. He questioned if I would be ready at my actual…

Paid $500+OverpricedCarpet steam cleaning
Lisa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose did a great job! He cleaned the carpet after a doggie mishap and cleaned a couple of white upholstered chairs (bought prior to getting dogs lol). Jose is funny and personable, thorough, and quick! I very much appreciate the help!

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I am a first time customer of Zerorez. Our carpet/tile technician, Ricky, did a great job on our carpet and kitchen tile floor. I was extremely impressed with how our kitchen tiles now look almost brand new. He was friendly and very efficient. He does great work. Our floors look great!

Paid $450–500Reasonable priceCarpet steam cleaningService not listed
LisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Emerson did an amazing job cleaning my carpets today. He was kind and super efficient in his work. I have used Zerorez in past and they do great work. I highly recommend them for your carpet care.

Paid $400–450Reasonable priceCarpet steam cleaning
APersonaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Technician was Benjamin and he was great. The carpet cleaning service was excellent. He was professional, efficient, and completed the job quickly without sacrificing quality. My carpets look great, and I am very pleased with the results. I would highly recommend their services to anyone looking for outstanding carpet cleaning.

Reasonable priceCarpet steam cleaning
AaronLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent communication. On time with a notice text. Great job cleaning! The price was reasonable, and the technician was professional.

Customer photo from Aaron's review
Paid $100–150Great priceCarpet steam cleaning
supermommicheleLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Gerardo did a great job in my carpet today. He started the appointment with expectations and followed up with me during the job to make sure I was happy with his work. He got some stubborn high traffic areas to look better, that was one concern of mine, and I’m very happy with the outcome! This was my first cleaning…

Paid $150–200Great priceCarpet steam cleaning
BillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and technician, Kyle. Very pleased with our tile, upholstery and carpet cleaning!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Caitlyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did an amazing job in 4 of our offices

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Alyssa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Edgardo cleaned our carpets today in our home and did an amazing job. Customer services was top notch and the work was even better. Our carpets look brand new. Highly recommend. Thank you Edgardo!

Carpet steam cleaning
HeatherLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service

Carpet steam cleaning
Leslie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Sal was punctual, courteous, professional and pleasant to work with. Carpets look amazing! Thank you Sal!

Paid $100–150Reasonable priceCarpet steam cleaning
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used Zerorez once a year for four years now, and for the last three, we’ve been lucky enough to have Kyle take care of us. From a customer’s perspective, he is the gold standard of service. He’s the reason we keep coming back; it is rare to find someone who balances such technical hard work with a truly…

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Joanne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very pleased with service and professionalism of technician. Arrived on time, provided quotes ahead of service, and finished in very timely manner on carpets and tile. Will use again!

Carpet steam cleaningService not listed
StuartLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Our service tech was on time, very informative, and did a great job! This is probably the fifth time in a row that I've used this company. That speaks volumes coming from me. I'm very particular. Great group of guys that came and worked today. Fast, efficient, and kept me in the loop.

Paid $200–250Reasonable priceGeneral carpet cleaning
RickyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Edgar was technician that did the cleaning. He did a great job. Very personable and pleasant to work with. Did not stop till he was done. Knew products and procedures very well. I was very happy with finished job and will call for him when time comes to get cleaned again. Thank you

Paid $100–150Great priceCarpet steam cleaning
MichaelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

After enjoying Zerorez for many years, I was really impressed with the professionalism and quality I received today. Kyle, was incredibly knowledgeable about carpet and tile cleaning, communicated well, paid attention to details, and had a great attitude and work ethic. Kyle and Kameron’s thoughtful care of my home was evident in every step.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Raul H. was FANTASTIC! He called and left me a voicemail to say he was about 45 minutes away. He was professional, courteous, and explained everything to me. My carpets look brand new like when I moved into my house. The stairs he did complete transformation. The carpet and stairs dried beautifully and the best part…

Paid $200–250Great priceCarpet steam cleaning
CraigLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always do a great job!!

Paid $150–200Great priceCarpet steam cleaning
Barry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zerorez Austin does a great job cleaning our carpets. Their technicians are very friendly and take the time necessary to make sure corners of walls or staircase is protected. They explain areas of concern and make recommendations for future cleaning. I would highly recommend them.

Paid $200–250Reasonable priceCarpet steam cleaning
Upu4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kyle did a very nice job on cleaning our 3 rooms and 2 hall ways. We are very happy and satisfied with the results. We will definitely recommend him and Zerorez to our family and friends.

Paid $150–200Great priceCarpet steam cleaning
Francesca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve been using Zerorez every few years since we moved here and I’ve always been a happy customer. Colby helped us out today and he did such a great job for us! It’s a little expensive but it’s worth it for me every few years knowing the rugs/tile are getting cleaned better than the rental vacuums can do.

Paid $500+OverpricedCarpet steam cleaning
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We’ve been using Zerorez Carpet Cleaning for several years now, and I can confidently say they are hands down the best carpet cleaning company we’ve worked with. Every experience has exceeded expectations—not just in the quality of their work, but in the level of service they provide. Our technician, Colby, is…

Great priceCarpet steam cleaningArea rug cleaning
ZacharyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always makes customers happy when on time Service was performed as expected Smells so fresh and clean Very courteous and polite. Would highly recommend Most rooms were empty so it made the process quite quick.

Paid $350–400Reasonable priceCarpet steam cleaningArea rug cleaning
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Large area rug and two bedrooms. Added extra service not listed below.

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
BonnieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ricky came in and cleaned our bedroom, closet and stairs carpet as well as the tile and grout on the main floor. He did a good job and was thorough and friendly. I would recommend him/ them to others.

Paid $450–500Reasonable priceCarpet steam cleaningService not listed
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Zerorez cleaned the bedroom carpeting and removed some very soiled areas easily. My appointment was on time. The tech was professional and friendly. Highly recommend their services.

Paid $100–150Great priceCarpet steam cleaning
LauraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Over the years, I have used many companies for steam cleaning my carpets. I can say with certainty that Zerorez did a great job. Thy were very thorough and helped tackle hard stains caused by my kids and dogs. My technician was already friendly, knowledgeable and well spoken. I highly recommend.

Reasonable priceCarpet steam cleaning
SarahLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Colby was awesome! Great customer service, beautiful results, quick, and affordable! Highly recommend!

Paid $100–150Great priceCarpet steam cleaning
Darya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service. Easy scheduling, quick professional quality cleaning. The tech (Stefan) was professional, quick, and honest.

Paid $100–150Reasonable priceCarpet steam cleaning
Molly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Got old stains out of our sectional and all the carpets look brand new!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Vincent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Raul took great care of my carpets and furniture! He got rid of some pesky pet stains, took the time to explain what he was doing and gave suggestions to maintain it.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal

Show more carpet steam cleaning reviews (610 more) →

Price

$265+7% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1721$176–$340
Pet stain & odor removal938$183–$298
Carpet steam cleaning643$153–$303
Area rug cleaning612$132–$348
Upholstery cleaning396$213–$365
HVAC duct & vent cleaning41$536–$1.1k
Mattress cleaning12—
Drapes & curtain cleaning8—

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