Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 94 move-in/move-out cleaning services · 4.9★ from 5,245 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 91% of move-in/move-out cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 93% of move-in/move-out cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 86% of move-in/move-out cleaning services.A
86

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1722
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 1,722 Google reviews tagged “General carpet cleaning” · showing 40

CamilleLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Another season and another cleaning. Thank you, ZEROREZ. We love when you arrive because our carpet and furniture always looks and smells wonderful. Courteous service - couldn’t ask for better. Thank you!

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
KeciaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The gentleman was prompt and very professional He did an excellent job. I was very pleased. Glad ya'll were able to squeeze me in on a short notice.

General carpet cleaning+ Professionalism
ladybug9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Emerson was timely and professional. He did a great job cleaning my carpet and I am very satisfied with his work.

General carpet cleaning
StaceyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

As always, great customer service, thorough explanation of treatments and quick! I use them annually and recommend it for feels of a brand new house.

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Edgar did an awesome job. Went the extra mile to make sure all needs were met.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Carpet in three rooms and two walk-in closets cleaned today. Great experience. Technician explained process and various options and demonstrated cleaning in small section of a room before proceeding.

Reasonable priceGeneral carpet cleaning
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Over the past three years, I have consistently utilized Zerorez cleaning services for the properties I oversee. Their exceptional customer service and comprehensive approach have made them my preferred choice. From the initial online quote request to the completion of the service, Zerorez maintains seamless…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Rondena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

experienced, efficient, friendly Technician. Good experience.

General carpet cleaning
Kynn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

What a great experience with Zerorez and Colby, who performed our cleaning! From proactive communication to EXCELLENT service by Colby during our cleaning, the attention to detail and tailoring the cleaning to our specific needs on the fly was truly appreciated. Zerorez was recommended to me and I recommend it to you!

Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are fantastic! I highly recommend. They are professional, thorough, and FAST!! He was done in an hour, and my carpets look brand new! I will 100% be booking them again. big thanks.

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
Caitlyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did an amazing job in 4 of our offices

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
LeslieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had our carpets cleaned by Zerorez this week. They look and feel great! Raul was extremely professional and courteous and communicated what he was doing. They were easy to schedule and showed up on time. We look forward to doing business with them in the future.

General carpet cleaning
StuartLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Our service tech was on time, very informative, and did a great job! This is probably the fifth time in a row that I've used this company. That speaks volumes coming from me. I'm very particular. Great group of guys that came and worked today. Fast, efficient, and kept me in the loop.

Paid $200–250Reasonable priceGeneral carpet cleaning
MichaelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

After enjoying Zerorez for many years, I was really impressed with the professionalism and quality I received today. Kyle, was incredibly knowledgeable about carpet and tile cleaning, communicated well, paid attention to details, and had a great attitude and work ethic. Kyle and Kameron’s thoughtful care of my home was evident in every step.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
MatthewLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service. The carpet looks great and the technician was quick and easy to work with.

Paid $350–400Reasonable priceGeneral carpet cleaningArea rug cleaning
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Efficient and great value

Paid $150–200Great priceGeneral carpet cleaning
Katherine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service - Raul was awesome and did a fantastic job in an impressive amount of time! Littttttle pricey depending on the services you get but I think that goes for any professional carpet cleaning business honestly. Regardless I am satisfied and would definitely use again in the future!

Paid $400–450Not sureGeneral carpet cleaningPet stain & odor removal
AmyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They got up spots I don’t think would come out! Very happy.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LynnseyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our technician Colby was professional and did a very thorough job. The process was easy to schedule and get a cost online and no hidden surprises. Thank you, Colby!

General carpet cleaning
KarenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

So so pleased!!!!!!!

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaning
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Zerorez did a great job! I'm so glad I decided to go with them for our carpet cleaning. The technician, Trey, was on time, friendly, respectful and quick. I'll definitely be calling them again next time we need a cleaning.

Reasonable priceGeneral carpet cleaning
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gerardo did a very good job cleaning our carpet and tile. Our tile now looks brand new and the carpet is clean and soft. I will use them again and highly recommend.

Paid $100–150Reasonable priceGeneral carpet cleaning
sharla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Incredible service with attention to detail! The professional staff brings a high value to customer service!

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Brent8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

I had my carpet and air ducts cleaned same day. First time customer and liked each of the technicians thoroughness, however, my walls took a beating from their hoses and carpet dry time took longer than expected.

Paid $500+Not sureGeneral carpet cleaningHVAC duct & vent cleaning
Holly13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Bo did a good job. Thanks

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great work by Antonio. Got the stains out and left our carpet almost like new.

Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Zerorez had availability on the Saturday of the same week I contacted to schedule which was great for our schedule. Our technician, Emerson, was prompt, professional, and friendly. He called ahead of time to let us know his estimated arrival time. He made recommendations based on condition of our carpets. Service…

Great priceGeneral carpet cleaning
SarahLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This was the first time that I used Zerorez and I am super satisfied with the service that I received. They are quick and efficient and my carpets have never been cleaner.

Paid $250–300Reasonable priceGeneral carpet cleaning
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Showed up on time and did a great job. We very nice as well.

Paid $300–350Reasonable priceGeneral carpet cleaningService not listed
Will10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The representative who cleaned the carpet was on time. He gave us understanding on the process and was very knowledgeable about the dirt and stains we had on our carpet. He advised us on what he believed would be the outcome of the cleaning. The cleaning was beyond our expectations.

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Trey was prompt, super friendly, and wanted to make sure I was satisfied completely! I would definitely call Zerorez again.

Paid $400–450Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Jessamhine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Colby did a great job cleaning our pet-stained carpets. He was on time and explained things before he got started. Easy transaction, satisfied customer.

General carpet cleaningPet stain & odor removal
Cecile7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technicians, Mike and Steve, knew what they were doing and were great to work with! Things are much cleaner now!!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Shelby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My carpets and mattresses look absolutely amazing! My carpet expert was very kind and very knowledgeable. Definitely will be using them again in the near future.

Great priceGeneral carpet cleaningPet stain & odor removalMattress cleaning
Natascha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Zerorez cleaned our office yesterday and got the work done in a short time and did a terrific job! We're very pleased with their service.

Great priceGeneral carpet cleaning+ Punctuality
Esperanza14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Benjamin did an excellent job cleaning the office carpet at my house. He cleaned the dog poop stains and disinfected and got rid of the odor. He also cleaned the recliner. He was very friendly and efficient.

Paid $200–250Reasonable priceGeneral carpet cleaning+ Responsiveness+ Professionalism+ Value
AntonioLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★

The agent Tre was very professional. He took the time to.explain what he was doing and also demonstrated before proceeding. Very satisfied with the end result. This is the second time using this service but it will not be the last.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
LisaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The guys were wonderful. Quick and thorough. Carpets look great for the holidays!

Paid $200–250Great priceGeneral carpet cleaning
jLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Wow! Super fast and my carpet looks so clean at a very fair price! Saved me the hassle of doing it myself even with two different carpet steam cleaners I own, including THAT green one, lol. Beau did a great job!! Will definitely use again, and I plan on using grout refinishing and upholstery cleaning services next!…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alfonso4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I recently had my carpets cleaned by Zerorez, and my service provider, Josh, did an excellent job. Although he arrived behind schedule due to being overbooked, he more than made up for it with the quality of his work. He was courteous, professional, and very thorough — while still moving efficiently and getting…

Paid $150–200Reasonable priceGeneral carpet cleaning

Show more general carpet cleaning reviews (1,682 more) →

Price

$265+7% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1721$176–$340
Pet stain & odor removal938$183–$298
Carpet steam cleaning643$153–$303
Area rug cleaning612$132–$348
Upholstery cleaning396$213–$365
HVAC duct & vent cleaning41$536–$1.1k
Mattress cleaning12—
Drapes & curtain cleaning8—

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