Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 94 move-in/move-out cleaning services · 4.9★ from 5,245 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 91% of move-in/move-out cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 93% of move-in/move-out cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 86% of move-in/move-out cleaning services.A
86

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$536–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “HVAC duct & vent cleaning”

soniaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I would like to share my experience with Zerorez. After receiving a couple of quotes for air duct cleaning, I decided to give them a try. The representative was polite and transparent in his initial quote, so I proceeded with the cleaning service. Needless to say, he did an amazing job and we are really happy with…

Paid $500+Reasonable priceHVAC duct & vent cleaning
McKenzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mike and Edgar did a great job of cleaning my Vent.

Great priceHVAC duct & vent cleaning
Brad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Mike came and cleaned our air ducts today. Very friendly and knowledgeable. Super happy to have it done and would highly recommend. It’s kind of like getting your oil changed. Lots of things that should get done that they don’t tell you about in advance. All with extra . It definitely cost more than I was…

Paid $500+HVAC duct & vent cleaning
Dean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The technician, Mike was very friendly, knowledgeable of his work and product.

Paid $500+Reasonable priceHVAC duct & vent cleaning
Brent8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

I had my carpet and air ducts cleaned same day. First time customer and liked each of the technicians thoroughness, however, my walls took a beating from their hoses and carpet dry time took longer than expected.

Paid $500+Not sureGeneral carpet cleaningHVAC duct & vent cleaning
JanetLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The technician was very professional and thorough. My house smells like new! Thank you, Mike, for cleaning my air ducts so thoroughly!

Paid $500+Reasonable priceArea rug cleaningUpholstery cleaning+ Quality+ Professionalism
Cecile7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technicians, Mike and Steve, knew what they were doing and were great to work with! Things are much cleaner now!!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
MarshaLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Best carpet cleaners . Today i had are ducts cleaned. Mike and his helper explained everything very well. 100% can smell and tell the difference in the air in my home. Mike should me before and after photos.

Paid $500+Not sureHVAC duct & vent cleaning
AliciaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just completed my third service and 2nd type of service with Zerorez and they will remain our go to vendor for carpet cleaning and duct cleaning. The before and after photos were great!

Paid $500+Reasonable priceGeneral carpet cleaningHVAC duct & vent cleaning
Belinda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had my airducts cleaned and my area rugs, tile steam cleaned and couch cleaned. Both techs that arrived at my house were helpful knowledgeable and did an outstanding job. I highly recommend and will use again in the future.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningHVAC duct & vent cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent job! Super professional, friendly and they left my house smelling fresh and clean! They cleaned our ducts, carpets and tile today. 💯 will use them again!!! Thanks Zerorez!!!!!

Great priceCarpet steam cleaningHVAC duct & vent cleaning
Bethany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I wanted to leave a review for both visits I had. The first was with Mike for the dryer vent cleaning. He and the other gentleman were very polite and did a good job. Quick and efficient! The second job I had done was carpet cleaning (3 rooms, stairs and hall). John was awesome and so sweet! I appreciated his…

General carpet cleaningPet stain & odor removalHVAC duct & vent cleaning+ Quality+ Professionalism
Ellen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This is the second time I have used Zero Rez and both times their technicians have been SO NICE and professional. It has been a pleasure to have them especially since they do excellent work.

Carpet steam cleaningHVAC duct & vent cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Johnny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Horrible, shotty work which has cost me hundreds in electricity charges. I had zerorez come out to my property on May 5th, 2023 to give me an estimate on an airduct cleaning, tile cleaning and carpet cleaning. The technician told me that in order to give an accurate estimate he would need to cut a small hole in a AC…

HVAC duct & vent cleaning− Quality− Professionalism
Melissa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Found mold in my air ducts and took care of it. Worked hard and explained the process to me. All vents are clean and house smells good. Carpets are clean and look amazing. All employees were respectful and professional.

Carpet steam cleaningHVAC duct & vent cleaning+ Punctuality+ Quality+ Professionalism
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Crew was very professional, polite, and efficient. Good value for the services they offer. Mike was very knowledgeable and took time to explain the process in detail.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
KimberlyLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I don't know who they sub contract with, but now I don't feel safe in my home. They literally showed me a picture of mold and I guess they didn't expect me to want to see it for myself. Well they freaking lied!!!! Don't trust them at all!!!! They literally cornered me and it wasn't until my husband showed up that they back away!!!!!

HVAC duct & vent cleaning− Punctuality− Quality
MissyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both young men were very nice and professional. Explained everything well and answered any questions I had. Only negative was I think they may have left my gate open when they serviced my dryer vent. Luckily, I discovered it before I let my pets out in the backyard. I would definitely use again.

HVAC duct & vent cleaningService not listed+ Punctuality+ Quality+ Professionalism
JackLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I picked them because of all the positive reviews, and I was not disappointed. Both my HVAC cleaning and carpet/mattress cleaning were done in a professional, speedy manner. Techs showed up on the dot, very polite and professional, explained exactly what they were doing. They asked about other services, but didn’t…

Carpet steam cleaningHVAC duct & vent cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very professional team, explained the process before starting. Highly recommend.

HVAC duct & vent cleaning+ Punctuality+ Quality+ Professionalism
StarLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was extremely knowledgeable, offered advice based on our situation and was super friendly and professional.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was excellent...very professional and answered all of my questions. I will be recommending zerorez to people I know.

HVAC duct & vent cleaning+ Punctuality+ Quality+ Professionalism
MichelleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service, courteous team.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
ShannonLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service!! Great job

HVAC duct & vent cleaningUpholstery cleaning+ Responsiveness+ Punctuality
MariamparoLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful job, Steven very personable, details on carpet excellent. All work definitely professional. Loved the results! Thank you.

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Mari6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Overall great value. The crews were respectful and explained every step. Presented clear pricing and priced right. Will definitely use their services again. Watch out for scams here on google. Usually the first business that appears is a scam. Hire Zerorez for your cleaning needs, definitely not a scam.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
SherriLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

Do not use Zerorez Austin Carpet Cleaning. My apologies viewers, for the late updated post after several attempts to resolve a complaint that was made within 30 days of receipt. Due to no avail after speaking with Michael a few weeks ago. Michael has repeatedly stated they are not responsible for the water damage…

General carpet cleaningHVAC duct & vent cleaning
terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very impressed with Zerorez. Started With a very professional manager giving us a bid. The scheduling was easy and the crew called about 30 minutes prior to arrival. They introduced themselves and were two of the politest serviceman I have encountered for in home service. Jeremy and Kel helped to move…

HVAC duct & vent cleaning
CarrieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

They did a good job, but I would have expected them to clean under the beds (yes, they were accessible). That’s where dust and animal dander linger. They also did not clean between the sofa sections, another place where dust and dander collect. Nor did they clean behind the sofa. I could have rented a cleaner and done this work for a fraction of the cost.

Carpet steam cleaningArea rug cleaningHVAC duct & vent cleaning
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a great experience with Zerorez. I think our techs were John and Jeremy. They were on time, professional, fast but thorough, and even replaced a vent cover for me that I was finding impossible to get back on. We will be using their services again!

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
RandaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used zerorez for multiple things but recently the vent cleaning. John and Jeremy came upon some issues with vent removal that is not their fault, and it was a structural issue.. they went above and beyond to make sure we are happy before they leave.. they were on time, respectful communication and…

General carpet cleaningHVAC duct & vent cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
RichardLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cameron did an absolute amazing job. (If I am being honest, he did more than I ever imagined he would do. Thank u so much

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Courteous, respectful, friendly and very professional. Happy to recommend and use again in the future. Kwan should be training all field reps - great ambassador for this company!

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Technician Jeremy was extremely professional explained the procedure and did a fantastic job will definitely use Zerorez again

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Wanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceHVAC duct & vent cleaning
Crystal13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
LaChandra4 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Erica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Thanh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
CarlaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaning+ Professionalism
Erica5 years ago★★★★★

Rating only, no written review.

General carpet cleaningHVAC duct & vent cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$265+7% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1721$176–$340
Pet stain & odor removal938$183–$298
Carpet steam cleaning643$153–$303
Area rug cleaning612$132–$348
Upholstery cleaning396$213–$365
HVAC duct & vent cleaning41$536–$1.1k
Mattress cleaning12—
Drapes & curtain cleaning8—

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