Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 94 move-in/move-out cleaning services · 4.9★ from 5,245 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 91% of move-in/move-out cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 93% of move-in/move-out cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 86% of move-in/move-out cleaning services.A
86

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.938
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$298
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 938 Google reviews tagged “Pet stain & odor removal” · showing 100

CamilleLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Another season and another cleaning. Thank you, ZEROREZ. We love when you arrive because our carpet and furniture always looks and smells wonderful. Courteous service - couldn’t ask for better. Thank you!

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
StaceyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

As always, great customer service, thorough explanation of treatments and quick! I use them annually and recommend it for feels of a brand new house.

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Edgar did an awesome job. Went the extra mile to make sure all needs were met.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Over the past three years, I have consistently utilized Zerorez cleaning services for the properties I oversee. Their exceptional customer service and comprehensive approach have made them my preferred choice. From the initial online quote request to the completion of the service, Zerorez maintains seamless…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
HollyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service! It's like having a magic eraser! :)

Paid $500+Not sureCarpet steam cleaningPet stain & odor removalArea rug cleaning
Kynn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

What a great experience with Zerorez and Colby, who performed our cleaning! From proactive communication to EXCELLENT service by Colby during our cleaning, the attention to detail and tailoring the cleaning to our specific needs on the fly was truly appreciated. Zerorez was recommended to me and I recommend it to you!

Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Lisa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose did a great job! He cleaned the carpet after a doggie mishap and cleaned a couple of white upholstered chairs (bought prior to getting dogs lol). Jose is funny and personable, thorough, and quick! I very much appreciate the help!

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are fantastic! I highly recommend. They are professional, thorough, and FAST!! He was done in an hour, and my carpets look brand new! I will 100% be booking them again. big thanks.

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
Caitlyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did an amazing job in 4 of our offices

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used Zerorez once a year for four years now, and for the last three, we’ve been lucky enough to have Kyle take care of us. From a customer’s perspective, he is the gold standard of service. He’s the reason we keep coming back; it is rare to find someone who balances such technical hard work with a truly…

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
MichaelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

After enjoying Zerorez for many years, I was really impressed with the professionalism and quality I received today. Kyle, was incredibly knowledgeable about carpet and tile cleaning, communicated well, paid attention to details, and had a great attitude and work ethic. Kyle and Kameron’s thoughtful care of my home was evident in every step.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
TeresaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It was a little pricey but worth it. The tech communicated with me, was on time, explained the process, gave me some tips and was courteous. I plan to use them again!

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Large area rug and two bedrooms. Added extra service not listed below.

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Katherine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service - Raul was awesome and did a fantastic job in an impressive amount of time! Littttttle pricey depending on the services you get but I think that goes for any professional carpet cleaning business honestly. Regardless I am satisfied and would definitely use again in the future!

Paid $400–450Not sureGeneral carpet cleaningPet stain & odor removal
Jordan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Colby was great!! He was very thorough with the cleaning process details and even more so with the actual cleaning. My white couch looks practically brand new! I’m so happy with the results!!

Customer photo from Jordan's reviewCustomer photo from Jordan's reviewCustomer photo from Jordan's reviewCustomer photo from Jordan's review
Paid $200–250Not sureUpholstery cleaningPet stain & odor removal
AmyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They got up spots I don’t think would come out! Very happy.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Vincent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Raul took great care of my carpets and furniture! He got rid of some pesky pet stains, took the time to explain what he was doing and gave suggestions to maintain it.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
rebeccaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Colby turned my 2006 motorhome carpets from “seen better days” to showroom fresh. He didn’t just do a quick pass either, he went all in and cleaned everything from top to bottom like it actually mattered to him. That kind of care is rare. His pricing was fair and straightforward, no surprises, no games. He showed…

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
sharla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Incredible service with attention to detail! The professional staff brings a high value to customer service!

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
LauraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast and efficient. Very nice. Looks brand new. Had all of my downstairs tile cleaned plus an upholstered chair!!

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removalService not listed
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Upholstery cleaning - sectional Jose was great. Arrived on time and did a great job! Would recommend!

Paid $400–450Reasonable priceUpholstery cleaningPet stain & odor removal
Reid3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Raul is the man. He showed up on time, was very clear about pricing & got to work. Will be using them again at our properties in the future. Thanks, Raul!

Paid $300–350Reasonable priceDrapes & curtain cleaningCarpet steam cleaningUpholstery cleaning
Jeehyun8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★

Paid extra for pet odor/urine treatment and removal and the carpet still smells like dog urine in some spots, so that's annoying.

Paid $200–250OverpricedPet stain & odor removal
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great work by Antonio. Got the stains out and left our carpet almost like new.

Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism
Penny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Stephen was our technician and he did a great job treating and cleaning our carpet. He was thorough, friendly, and very helpful in making our home clean and fresh again. Thank you Stephen! We highly recommend Zerorez 10/10!

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
EricLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent professional, friendly, and quick service. Prices seemed reasonable. What else do you need? They showed me where a roommates dog created extra dirty carpet and suggested a moderately priced deeper clean. Would use again. 👍

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

Kyle was prompt & professional. Did a great job on our carpet & sectional. My husband noticed immediately! Great job, thank you!

Paid $400–450Pet stain & odor removal+ Punctuality+ Quality+ Professionalism
Will10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The representative who cleaned the carpet was on time. He gave us understanding on the process and was very knowledgeable about the dirt and stains we had on our carpet. He advised us on what he believed would be the outcome of the cleaning. The cleaning was beyond our expectations.

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jessamhine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Colby did a great job cleaning our pet-stained carpets. He was on time and explained things before he got started. Easy transaction, satisfied customer.

General carpet cleaningPet stain & odor removal
Cecile7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technicians, Mike and Steve, knew what they were doing and were great to work with! Things are much cleaner now!!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Shelby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My carpets and mattresses look absolutely amazing! My carpet expert was very kind and very knowledgeable. Definitely will be using them again in the near future.

Great priceGeneral carpet cleaningPet stain & odor removalMattress cleaning
HelenLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've Zerorez come to our house every year for the past 5 years, usually right before the holiday season. Our tile and carpeting always look fantastic once they are done sprucing them up, and they've offered helpful and effective solutions for problem areas. I highly recommend them.

Reasonable pricePet stain & odor removalArea rug cleaningService not listed
jLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Wow! Super fast and my carpet looks so clean at a very fair price! Saved me the hassle of doing it myself even with two different carpet steam cleaners I own, including THAT green one, lol. Beau did a great job!! Will definitely use again, and I plan on using grout refinishing and upholstery cleaning services next!…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Shawn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

ZeroRez was easy to setup my appointment online. Everyone I interacted with was very professional, friendly, and were also very upfront with pricing. I can't say enough about my technician, Trey. Super friendly and knowledgable guy. We will definitely be having Trey back out soon to clean the tile in our house.…

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
AnneLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Always professional. Always a job well done.

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
NancyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Benjamin was very pleasant and professional, an excellent technician. Excellent service and cleaning. Very pleased!

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal
KathyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We just had our carpets and area rugs cleaned by Reg with ZeroRez carpet cleaning. Reg did an excellent job. He was quick and efficient as well as super friendly. Thank you Reg for such a good job. My house smells so clean!

General carpet cleaningPet stain & odor removalArea rug cleaning
JoyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very attentive to all my concerns. Very thorough explanation of use of what their cleaning process is. Also had my grout sealed & bathroom tile Cleaned. Will definitely use again!

Paid $150–200Great pricePet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Ashley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zero Rez responded immediately to my emergency rug stain. They communicated brilliantly every step of the way. Raoul and Nate were friendly, professional, and extremely knowledgeable about treating the stain. It's like it was never there. They communicated up front about pricing etc. I just can't thank them enough!!!

Paid $250–300Reasonable pricePet stain & odor removal
Tressi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

ZeroRez was a game changer. in an hour our bedroom went from smelling like puppy puddles to fresh and clean! Stephan was polite and did a great job! Thanks ZeroRez

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Jody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephen was professional, knowledgeable and went above and beyond in helping to move furniture and accommodating additional rugs to clean. Highly recommend!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Alexandria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing service would 1000% recommend Emerson again!!! He did an incredible job and was fast!

Pet stain & odor removalArea rug cleaning
leisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zerorez is the best carpet cleaning company I’ve ever used. They always do an excellent job, on their couches too.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Only choose Zerorez for my area rugs and carpet cleaning. They are convenient, transparent, respectful and thorough. The drying time is minimal (compared to other company's) which is great for busy families.

Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
DAVIDLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyle was friendly and super professional. Told us about what to expect and said at the conclusion of his work that if we need anything else cleaned don’t hesitate to call!

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
TiffanyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech called 30 minutes before showing up which I liked a lot so I could put my dogs up! Both of the techs were friendly and professional. They did the pet treatment and My carpet looks and smells much better. I will definitely have them out again!

Paid $150–200Reasonable priceCarpet steam cleaningPet stain & odor removal
ClarenceLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional company very professional employees very professional job I strongly suggest them to clean all your carpets throughout your house or office

General carpet cleaningPet stain & odor removal
CynthiaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Loyal customer. Product and service is great!

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Laurie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great ! Looks and smells wonderful!!

Paid $350–400Reasonable priceCarpet steam cleaningPet stain & odor removal
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Colby was courteous and professional! He did a great job on our carpets. There is no lingering odor and he was able to remove all stains except for some stubborn pet stains. He did manage to lighten the stains so they're not as noticeable. It's old carpet so I'm not surprised he couldn't get them completely out. I…

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
aj10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and efficient!

Paid $200–250Pet stain & odor removal
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Have used ZeroRez multiple times and always such a great experience.

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
C.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Another stellar job by Stephen. We appreciate the ZeroRez membership! Exceptional service and care - every time!

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LissaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very pleased with the entire process - scheduling, the notification of arrival, the service and explanation of what they were doing/ had done. No one *wants* to have to get their carpets cleaned, but Zerorez makes it much easier!

Paid $400–450Reasonable priceGeneral carpet cleaningPet stain & odor removal
AndrewLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fair, efficient, and clean. Our Service Tech was on-time, professional and walked us through his process and additional costs of services we added, and walked me through final outcome. I was very satisfied.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They arrived on time and were quick to start. The difference in the carpet is remarkable. We have two dogs so high traffic areas were dirty. The end result was well worth the cost. I do plan to use them again and will recommend to friends and family.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Diana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick, thorough very professional. Steven was polite and knowledgeable.

Paid $350–400Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Joanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived on time, carpet cleaning job was done quickly. The technician was very courteous and also did a fantastic job especially on some old carpet stains that had been there a long time. Thank you for your attention to detail and great service!

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Brittany6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Beau was awesome! Same-day service. We had just moved in and Beau helped us get our house move-in ready - headboards, cushions, rugs, he could do it all! 10/10 recommend.

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Stacy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have 3 dogs and have been using ZeroRez for years at my homes in Atlanta and Florida and was always pleased with the results. Now I use them in Austin. I called and Brad immediately came out and cleaned and deodorized my stairs, hallway, and primary bedroom. The carpet looks brand new!! All stains gone!! Amazing!! Thank you!!

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
JamesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician was very professional and did a great job on our couch and area rug. I highly recommend Zerorez for cleaning. They don’t use chemicals and the results are amazing!!!

Paid $150–200Great priceArea rug cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
kalpana13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the best service I have ever used! I use the service regularly. Technicians always do an excellent job. Whenever my dog messes up the carpet, I call Zerorez. They have the best deep cleaning technology. I would highly recommend the service! Kyle is the one I always prefer because he cleans the best.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
KimberlyLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Did a great job, very friendly and professional. Carpet looks and smells very clean!

Paid $350–400Reasonable priceGeneral carpet cleaningPet stain & odor removal
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cannot speak highly enough of the work Josh did! I was amazed at how well the carpets came up and you’d never know two Bernese Mountain dogs had been living there!! Very interesting to hear about them using their own special water so less chemicals are required as well! I would certainly recommend zerorez to all of my friends and family!

Paid $250–300Great priceGeneral carpet cleaningPet stain & odor removal
Nikole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Consistently good service. The technicians have been very friendly and efficient. Booking an appointment online is very easy and the pricing is fair.

General carpet cleaningPet stain & odor removal
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I haven’t had my oriental rug cleaned in over 10 years. Josh from zerorez came this morning exactly when he said he would and cleaned in place! He also cleaned my sectional and easy chair and all my dining room chairs. He was great!

Upholstery cleaningPet stain & odor removalArea rug cleaning
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh did an amazing job! He took his time and was very thorough. We’ll definitely request him again!

Great priceGeneral carpet cleaningPet stain & odor removal
Whit12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always the best! On time, great job and courteous employees

Carpet steam cleaningPet stain & odor removal
Patience13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I'm a repeat customer and this last experience was great! We got a puppy and needless to say we needed help. You can’t even tell we have one now! Tech was super nice and friendly! The carpets look great! I wish I could give more than 5 stars. Ask for Stephen. He does impeccable work!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Charice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Your guys did a fantastic job cleaning our carpets !! Very professional, polite and so nice explaining what we needed and what he would be doing in each room, and they explained a couple of options to help with maintaining optimal performance of our carpets between cleanings. Very helpful. I highly recommend!! We…

Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
AlexandraLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently had Zerorez come out to clean our carpets after our dog had an accident upstairs. Unfortunately, we didn’t catch it right away, so by the time we found the spot, it had already dried and sunk deep into the carpet. I was so worried we’d have to replace the entire area especially after already treating the…

Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Dianne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

All good! On time. Excellent job! Very pleasant and efficient! Looks great and smells great!

Pet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
JanetLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kyle is the best. He is so thorough and does an excellent job cleaning out carpets

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
LLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My favorite thing about Zerorez is the way the carpet feels after cleaning. I love not feeling any residue. Thanks for prompt and professional service!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DanaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been using them for years. The staff is always friendly & professional. My carpets look new every time! Thank you again!

General carpet cleaningPet stain & odor removalArea rug cleaning+ Professionalism
Demaris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve used Zerorez several times. Nice people and fair price. Service is always a A+!

General carpet cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Myles5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great as always. I will continue to use them.

Pet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Dora8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am so glad I called. They were so great with our upstairs carpet. You can't beat their prices. We will be using them again! And we just had our entire sofa and chaise cleaned. Amazing results.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Bethany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I wanted to leave a review for both visits I had. The first was with Mike for the dryer vent cleaning. He and the other gentleman were very polite and did a good job. Quick and efficient! The second job I had done was carpet cleaning (3 rooms, stairs and hall). John was awesome and so sweet! I appreciated his…

General carpet cleaningPet stain & odor removalHVAC duct & vent cleaning+ Quality+ Professionalism
DoryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

5th visit update 2/03\2025 Bradley did a great job with carpets and tile. Thx again. Dory. My own home is clean and fresh again. Thank you Erin great service. Floors look amazing.11/20/21 My carpets are clean again at our rental unit. I always use Zerorez for all my carpet needs at my home and my rental homes.…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ralph11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Went above and beyond !

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Jenny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

John was great! He was able to come early which was great. He did an excellent job cleaning and treating our carpets for stains and pet odor. Our tile looks great and the grout looks so clean!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Bettie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Love this company. Having dogs in the house makes it extra challenging to keep clean but the two rooms w carpet are looking a smelling great now. So affordable I can have this done every couple of months. Thanks for your excellent service.

General carpet cleaningPet stain & odor removal+ Quality
Frances12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Benjamin Bravo and Steve were phenomenal, efficient and totally knowledgeable about the business and the process of Zerorez and how the cleaning process works. Benjamin informed me about the membership and all of the details concerning the membership application. Benjamin also instructed me on the cleaning process…

General carpet cleaningPet stain & odor removal
JaneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very impressed with professionalism of agent,Stephen. Very polite and informative. Will request his services again.

Carpet steam cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value
VivianLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Was very good and smells wonderful. I would highly recommend. Thank you 😊

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Value
James15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional. Recommended Great job. Quickly done. Awesome results. Thank you.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
M4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zerorez does such an amazing job. Donald is fabulous. Very patient and efficient with a great eye for details. Knowledgable in his recommendations to improve the life of the carpet.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Dwight7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great professional service. The job that Zerorez did made my carpet look clean and revived.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Riesa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kyle was AWESOME! Very knowledgeable, offered different options based on our cleaning needs with a puppy, and even our little puppy liked his work! This is my 3r d time using Zerorez services and they always do n AMAZING job for our family. You're in good hands with Zerorez!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Anne15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Beau was amazing! He did a great job and was very thorough!!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Zerorez has been my carpet cleaning company for several years. No one else can get puppy stains and that "dog" smell out like they can! I'll use Zerorez every time I need a quality job done!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Zerorez is the best for carpet and tile!! We had Ben and Sal come and clean the carpet and tile and wow what a difference! We will never use any other company and give a 5 star for customer service and perfection! Happy customers again for the 3rd time. Request Ben and Sal! Super nice guys and hard workers😀

Carpet steam cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
AngieLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My carpet looked great. They did a fantastic job. A great job.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
LisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had a super nice guy from Zerorez come out to clean our carpets today. He did an amazing job. I have been very pleased with their work since starting with them. It’s not the cheapest carpet cleaning company but well worth it for what they can do and how well their extras work on dog accidents. I am so pleased and will call them again next time.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Stephen called me a lot earlier than my appointment and asked if I was interested in him coming by early. I was extremely pleased and was more than happy to get the work done. He was very friendly, informative, and wasted no time getting to work. The results were incredible and I wouldn’t hesitate in using them again.

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
HollyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service, good communication. They showed up early.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RDCLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Absolutely perfect from first contact to finish. Colby was professional, so knowledgeable, suggested problem solving, gave me the best deal, quick, efficient and so clean!! I only use Zerorez!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job! Carpet is totally clean and the house smells great! Outstanding!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality
Don13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

JUAN WAS AN AWESOME EMPLOYEE - WHO DELIVERED A GREAT CLEANING.

Carpet steam cleaningPet stain & odor removal

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Price

$265+7% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1721$176–$340
Pet stain & odor removal938$183–$298
Carpet steam cleaning643$153–$303
Area rug cleaning612$132–$348
Upholstery cleaning396$213–$365
HVAC duct & vent cleaning41$536–$1.1k
Mattress cleaning12—
Drapes & curtain cleaning8—

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