Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Zerorez

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 94 move-in/move-out cleaning services · 4.9★ from 5,245 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 91% of move-in/move-out cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 93% of move-in/move-out cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 86% of move-in/move-out cleaning services.A
86

Reviews for your job

Customers hired Zerorez for 8 kinds of job.

Zerorez for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.397
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$213–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 397 Google reviews tagged “Upholstery cleaning” · showing 20

AmandaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

⭐⭐⭐⭐⭐ I cannot say enough great things about Colby with Zerorez! He did an absolutely amazing job cleaning our couch! His attention to detail, professionalism, and quality of work were outstanding. You can tell he truly takes pride in what he does, and it definitely shows in the results! Our couch looks and feels…

Paid $400–450Great priceUpholstery cleaning
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Repeat customer and very happy with our service. Our technician arrived within the appointment window and was very friendly and efficient. We had a large sectional cleaned and it came out looking brand new.

Reasonable priceUpholstery cleaning
Ann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My technician was wonderful. Explained everything and the quote. My carpet, rugs and upholstery look great. Highly, highly recommend.

Paid $500+Great priceUpholstery cleaningArea rug cleaning
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Edgar did an awesome job. Went the extra mile to make sure all needs were met.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Over the past three years, I have consistently utilized Zerorez cleaning services for the properties I oversee. Their exceptional customer service and comprehensive approach have made them my preferred choice. From the initial online quote request to the completion of the service, Zerorez maintains seamless…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Rhonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Emerson did a wonderful job!!!!

Carpet steam cleaningUpholstery cleaning
DS4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Trey was prompt and professional . He delivered as promised. We are pet owners and he revived our sectional. He cleaned and protected our sofa. We were able to enjoy it within a few hours to my dismay. They called us the same afternoon to see if we had any questions or concerns. Who does that??? We are over the…

Paid $250–300Reasonable priceUpholstery cleaning
Kynn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

What a great experience with Zerorez and Colby, who performed our cleaning! From proactive communication to EXCELLENT service by Colby during our cleaning, the attention to detail and tailoring the cleaning to our specific needs on the fly was truly appreciated. Zerorez was recommended to me and I recommend it to you!

Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Lisa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose did a great job! He cleaned the carpet after a doggie mishap and cleaned a couple of white upholstered chairs (bought prior to getting dogs lol). Jose is funny and personable, thorough, and quick! I very much appreciate the help!

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
BillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and technician, Kyle. Very pleased with our tile, upholstery and carpet cleaning!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
josh9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emerson was assigned to my address. I was very impressed, quality is fantastic and he was really professional. With a service tech like this I will be sure to use this company again and again! Highly recommend him!

Upholstery cleaning
MichaelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

After enjoying Zerorez for many years, I was really impressed with the professionalism and quality I received today. Kyle, was incredibly knowledgeable about carpet and tile cleaning, communicated well, paid attention to details, and had a great attitude and work ethic. Kyle and Kameron’s thoughtful care of my home was evident in every step.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Cynthia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Benjamin did a great Job !

Paid $350–400Not sureUpholstery cleaning
TeresaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It was a little pricey but worth it. The tech communicated with me, was on time, explained the process, gave me some tips and was courteous. I plan to use them again!

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time. Great communication. Nice work.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Molly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Got old stains out of our sectional and all the carpets look brand new!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Jordan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Colby was great!! He was very thorough with the cleaning process details and even more so with the actual cleaning. My white couch looks practically brand new! I’m so happy with the results!!

Customer photo from Jordan's reviewCustomer photo from Jordan's reviewCustomer photo from Jordan's reviewCustomer photo from Jordan's review
Paid $200–250Not sureUpholstery cleaningPet stain & odor removal
Vincent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Raul took great care of my carpets and furniture! He got rid of some pesky pet stains, took the time to explain what he was doing and gave suggestions to maintain it.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
KarenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

So so pleased!!!!!!!

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaning
rebeccaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Colby turned my 2006 motorhome carpets from “seen better days” to showroom fresh. He didn’t just do a quick pass either, he went all in and cleaned everything from top to bottom like it actually mattered to him. That kind of care is rare. His pricing was fair and straightforward, no surprises, no games. He showed…

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal

Show more upholstery cleaning reviews (377 more) →

Price

$265+7% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1721$176–$340
Pet stain & odor removal938$183–$298
Carpet steam cleaning643$153–$303
Area rug cleaning612$132–$348
Upholstery cleaning396$213–$365
HVAC duct & vent cleaning41$536–$1.1k
Mattress cleaning12—
Drapes & curtain cleaning8—

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