How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREZerorez Tri-Cities
Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.8★ from 2,408 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Tri-Cities for 7 kinds of job.
Zerorez Tri-Cities for carpet steam cleaning
Clear ✕All 482 Google reviews tagged “Carpet steam cleaning” · showing 200
I just had our carpet cleaning appointment with Ivan and he did an incredible job. He was respectful , polite and passed no judgment. I would definitely recommend him and Zerorez to anyone who's looking for an affordable, quick and efficient cleaning service. Thank you so much for your hard work.
Corey did a great job. He was on time and very professional.
Very professional and kind.
At first, the price seemed a bit steep, but an hour later—with two rooms, the stairs, and two area rugs spotless, plus fantastic customer service—I have zero complaints.
Cory was very knowledgeable and friendly. He explained all the different options. I would highly recommend him and the company
Technician did a fantastic job and went over all options for treating spots
The technician was friendly, helpful and professional. Cory went above and beyond. I would definitely use Zerorez service again. Thank you Cory.
Cory was very professional and thorough. The carpets look great!
Technician was on time, clean and did a good job.
The technician was very polite And worked around my two large dogs as he moved from room to room. The carpets look great
Alex arrived promptly. He was kind and courteous on top of doing an excellent job on cleaning our carpets. The price was reasonable for the work he did. He was able to remove some stains that had been in my bedroom carpet a long time. I will have him back again in the spring!
Ivan did a great job! Such a nice young man. Carpets look great! As always ! Thank you!
On time and did a great job!
A job very well done! Considerate and detail oriented technician named Cory.
They are always prompt and polite. I’ve been using them for years and will continue to do so. Another satisfied customer!!👍🏻👍🏻👍🏻
Exceptional service and great results!
Zero Res always is on time and does a great job. Been using them for over 8 years.
Nick was very knowledgeable and kind. Highly recommend.
IVAN was a god sent. He was knowledgeable an was great with suggestions an did a fabulous job. Will be keeping Zeroez of Tri-cities in my thoughts for when we need it done again!! Thanks Ivan
Great service, great communication. On time!
Quick service, easy scheduling, and hard working tech (Alex) , repeat customer.
I had stairs hall a bedroom and high traffic area cleaned. Roberto was efficient and was on time. Nice clean job.
When above and beyond in his costumer service and was very friendly.
Carpet looks great and it was very quick. Cory was very polite and professional. I would use this service again. Thanks
always like these guys on time, friendly and a great price. A real no-brainer, not to many around any more.
Nick did an awesome job explaining how the treatments work on different fabrics. He was quick and efficient and provided me with good advice without pressure or trying to upset. Of course zero rez will be our company of choice. Thank you Nick!!
Good job
On time, professional and great customer service!
Called and they came out the next day. They were on time, professional, and very informative without being pushy. I can tell the difference from their cleaning and would recommend them again. Thanks
Technician was very friendly and knowledgeable. Got right to work. Paid extra attention to areas of concern. Explaining each treatment. VERY satisfied with ZeroRez!
Very professional. They did a great job with efficiency.
Great job
Great service
Our technician Cory was amazing! He did an outstanding Job on our home! Will definitely continue to do business with Zerorez!
Corey was super friendly and professional our carpets look amazing and smell amazing
Easy to schedule & did a great job 👏
Very professional job. Carpets are old, but they came out looking great!
My elderly client was very worried about having the carpets cleaned with her little dog there. She was so happy with the technician and is so pleased with the job. I already booked cleaning for another client!
The carpets look amazing! Corey got stains out that other technicians could not.
Very nice customer service and he did an amazing job.
Christian did a wonderful job and was professional, thorough and friendly.
Nick did a terrific job and the carpet looks much better.
First off, my white carpet looks amazing! My tech Alex was professional, timely, efficient, and walked me through the process. He has excellent customer service. 10/10 would use again.
Will is a devoted and very professional owner/operator. He worked very hard doing all the carpets in our home by himself. Will was transparent about the service he would provide and made sure all was agreeable before he started cleaning the carpets. He was courteous and respectful during the time he was in our home.…
Thorough, fast & courteous.
I had a very irritating experience with the scheduling dept. They scheduled me then changed it to earlier in the day. No problem. Then they didn’t show up until an hour after the original time! And I yelled at them. I have better things to do! The carpet is very clean! Did a great job !
Great service and knowledgeable technician.
Corey was great. He took the time to hear what was needed and then completed the job. Carpets look great! Thank you Corey!
Fine.
The service was excellent. Thanks
Service was punctional. Explained the process, was careful with equipment. Overall very very professional. Highly recommend.
Corey showed up on time and they did an exceptional job!
Top notch communication, the technician’s work was exceptional. 10 out of 10. Will recommend and use again.
Nick did a great job. He was very friendly and informative
Corey did an amazing & extraordinary job on my carpet! He explained the process and took his time to effectively remove the stains and had our home smelling amazing. Thank you Corey and ZeroRez for hiring Corey!
Cory did a great job!! Looks fabulous. He was right on time for the appointment I have been very happy with Zerorez.
The tech was timely efficient and personable. I would use Zerorez again for my cleaning service.
Guys were very professional and knowledgeable. One was a trainee, but I didn’t mind—you have to learn the job somehow! My carpet is very old, but now looks like it’s got a few more years left! Thanks!
The guys were punctual, friendly & professional. They made sure I was happy before they left and I have zero complaints!
Very professional, excellent results. Will use them again.
Corey was very friendly and very thorough. He did a great job on our carpet.
My carpets look brand new ! I love the raking after cleaning. I liked the clear communication on cleaning day. I was kept informed as to exact arrival time. I am very happy and will use ZeroRez again!
The gentleman who cleaned our home was professional and very courteous. He also did a nice job cleaning our carpets and cleaning up after his work. He was a good representative for Zerorez.
Josh cleaned our 1st floor and did a wonderful job. He was very helpful and courteous. We will make sure to request his services the next time we call ZeroRez.
Corey did a fantastic job on our bedroom /closet carpet. We also had him do a mattress and chair and they came out looking brand new.
Excellent customer service
Prompt, polite, excellent service
Carpets look and smell amazing!
Service person was Friendly individual. Very articulate and knowledgeable about his profession. Stains remain and due to sickness in home only 1 of 3 rooms cleaned with charge for room of 155.00
We are very happy with the Zero Rez technician and quality of workmanship. I highly recommend this Tech (Cody) and the services provided.
My tech Nathan did amazing! He rocks!
Excellent experience! Nathan worked hard to remove some spots!
Great service and great work done! Nathan did an excellent job!
Did an excellent job, very nice person!
Very friendly and easy to talk to and did a fabulous job on my carpet
Very polite, knowledgeable, and respectful of us and our place.
They got me in last minute and the tech was great.
The technician was was very knowledgable and efficient.
Corey cleaned my carpets and my recliner. He did the best job I have ever had done over the years. I would give him a 10 for an excellent job done. I would recommend the company and Corey.
What an absolutely GREAT experience! The communication was great. The carpets when finished, looked amazing and the best they have ever looked! Our tech Nathan was truly outstanding; he listened attentively to both my wife and I, was meticulous and detailed in his cleaning process, asked questions to make sure we…
My carpets look new!
Very professional service, prompt and efficient
The tech was excellent, knowledgeable & efficient! He was a far cry better than my first experience!
Awesome, efficient and professional!
Great service, friendly and efficient folks, even in horrible weather!
Awesome business to work with. My technician was knowledgeable, fast and very courteous
Always the best quality and service!
He worked hard, did a great job, left a clean, good smelling carpet
The father of my three children died in a motorcycle accident a few weeks ago. So many people flocked to our house to help make things as easy as possible for me and the kids. To make everything clean and calm around us to help with our grieving and healing. And we really needed a carpet and couch cleaning... My…
My go to for my carpet cleaning!! Every year, each employee goes above and beyond in their work and it shows in their attitudes and work ethic. This visit was nothing short of my expectations!! Corey was professional and worked with integrity!! See you all next year. ✨
Great service,great technician, clearly explained the process. This is our 4th time using zerorez and will continue to use their services
Just had ZeroRez clean our 15 year old carpets. Are they perfect? No, but thats not on them, thats on us for neglecting our carpets. I can tell you that some of them looked like a crime scene, but they are MUCH better looking now! The technician was super professional and respectful of our home, which i appreciated.…
The carpets already look very clean and fresh.
The tech, Nathan, was very thorough, calm, pleasant, and efficient. He did a better job on my old crummy carpet than I thought possible to make it look nice and smell nice. Definitely a 10!
They were on-time, quick, efficient, and affordable. What more could you ask for? The technician was super nice and explained everything to me so I felt confident and clear on the plan. They even helped me decide on future treatments for a healthier carpet. Thanks!
The young man who came and cleaned our carpets was very polite and did a great job. No complaints from me.Great job.
Excellent communication with scheduler and serviceman, Nick. He explained everything in detail, was very professional, polite and pleasant!! Very pleased with the results.
They were just in hurry to get out. Poor quality in cleaning the carpet. Doesn’t look like a professional company had cleaned the carpet.
Showed up early and did a great job on our carpet and bay window cushions! I was able to book online with an appointment in less than 24 hours. Great price and highly recommend!
Excellent communication and customer service! Carpets always look outstanding after our carpet cleaning appointments. Highly recommend!
Service was great and super happy with the results
Zerorez Tri- Cities did a great job on our carpet. I would recommend them to anyone that need a professional and good job on their carpet . The tech explained everything that he was going to do. He was very professional. I like the Company from the time I gave them a call. Very helpful and I am very satisfied with the results of the carpet 😉
They cleaned the church building and did a wonderful job! We use their services every year and have never been disappointed!!
Very prompt. Easy to schedule. Good communication. Very professional and knowledgeable
On time, friendly, and excellent work. Carpet in 2 rooms and a sofa.
here is an employee who takes pride in his work and is an asset to the company he works for for.
The kid did a very nice job cleaning the carpets. The reason I give 1star is because I was quoted a 4 room special @ 165.00 + 50.00 additional for pet stains in one room. To my surprise my bill was 835.00, I was shocked. The only explanation by the office manager was well we can’t see your carpet so it’s up to…
Nick and Rosi were awesome! She came out the same day that I asked ,quoted us very fairly, and Nick finished the job in half the estimated time. Highly recommend! Thanks team!
Professional, quick, and easy to deal with.
Great service! Spring cleaning in full effect. Got 4 rooms, stairs, and our sofas cleaned today. The technician, Sam was professional and kind. He was thorough with everything. Highly recommend Sam and Zero Rez for upholstery and carpet cleaning. Thank you!
Friendly staff and did a great job!
Our technician, Alex, was absolutely amazing!!! His attention to detail was excellent and he went above and beyond to make sure my carpet looked brand new! He made suggestions on what would be beneficial but did not push anything on us. I highly recommend him and we will definitely be requesting him again.
Very polite and explained the process. I would always recommend Zerorez!
Prompt and courteous, did a great job with general carpet cleaning, worked extra to try to improve worn areas. We didn’t have any major stains or problems areas in a pet free/kid free home but they look for problem areas with their black light in case extra service is needed. Reasonably priced and fast. Initially…
Worker was polite and worked quickly.
Had an Emergency pet poop cleanup and Zero Rez showed up within minutes and done a great job with no stains or smell
Very friendly and efficient!
Very personable while also informative. Didn’t try to oversell.
Fast, efficient and friendly!
They arrived on time, professional, and workmenlike. Very pleased with the results of the carpet and tile cleaning!
The fellow was personable and was very thorough in explaining their process. He did a great job!
I got my carpets done again this year 2026, yet again done very professional and prompt and efficient! My floors are so clean no notes ! Thank you very much. I will always be a happy customer of zeroex! I forgot who was my Cleaner was so sorry ( sat February 21 at 3pm , thank you thank you ! they are so nicely…
Whole house carpet shampoo. Great job. We always use Zerorez and are happy with them every time.
The technician was prompt, personable, and professional. This is the second time I've used Zerorez services for carpet cleaning and I would use them again.
I have unique carpet issue and wanted to try the high pH approach to dealing with issue and went to Zerorez. From the time I called to when they arrived was less than 24 hours. Things have turned out very well so far. Josh did a fantastic job. I wanted a non-detergent approach and Zerorez was my go-to. Thank you!
Riley showed up on time. Big plus. He was efficient and polite. I would use them again! They had a next day appointment so no waiting.
We have been using Zerorez for years. They are always professional and friendly. Their work is quality. Thank you for taking such good care of us!
They are always friendly and professional from office staff to the carpet techs. A very good company to work with. Carpets and our chair look fantastic..... We just had our drier duct cleaned. The technician was very professional and very friendly!
Alex did a great job!! We are very pleased with how clean he got our carpets. He was ableto get our high trafgic areas looking like new! He was very professional and very polite. Highly recommend Zerorez!
Ryan was kind and efficient. He took time to hear my concerns and my carpets look 100% better. He sure saved me a lot of work! Thank you, Ryan!
The team was very knowledgeable and respectful of our residence.
Very impressed with Nathan. He explained the different treatments and what to expect. Would use this service again!
Zerorez tech., Nick showed up on time and was very patient & kind! I truly thought my carpet needed replacement do to the dark stains. The results, upon completion were amazing! My carpet actually looked brand new. An additional benefit was that there was a fresh smell instead of chemical order when Nick was…
Josh was very informative. He did a great job offering services and explaining in detail. Very professional and got the job done well! Thank you!
Carpet cleaned on Wednesday, still damp in areas on Friday. Not good business.
Guys were helpful and explained all the options available. Did an excellent job and answered my questions. Did five rooms and the linoleum in the laundry room.
Always do a great job. Workers are courteous and prompt
Nic did a great job . Old carpet looks very good. Quick and easy. Cost much cheaper than local OSK.
Nick was so nice and very knowledgeable. He was really great to work with. Would definitely use them again!
Very great service. Tech explained everything he did to me. Eric was exceptionally through in cleaning He should be commended for exceptional service
Our home - feeling refreshed following a visit by my technician at Zerorez!
Great people and great work! My life is busy enough, this company allowed me to schedule and reschedule via text. With all communication through text, call, or email this company could be short and professional; they happen to also be very kind and personable! 10/10 recommend!
Josh was so great! service was impeccable, so thankful he was working that day. ☺️
The guy was very friendly and I don’t know if it is his fault your products but I just spent over $200 for carpets to look like I used my own carpet cleaner. I don’t see one stain that has been removed from any bedroom.
On time and friendly. Carpet looks new again.
They were early!!! Very Attentive and did an AMAZING THOROUGH Job!!!!! Thank you both so very much!!!
The technician, Alex, provided exemplary service. He went above and beyond to make my carpet look great. He offered information on an additional service that I may be interested in in the future that I wasn’t aware of. I appreciated how knowledgeable, thoughtful, and skilled he is. I also appreciated the customer…
Roberto was fantastic! He walked us through everything. He gave great recommendations for our house and was thorough and precise on everything he did. We are very please.
Josh was very informative, easy to talk to. Did a great job will use him again
Had a great friendly man take good care of us today thank you great job done
Eric was amazing and he explained in details about the carpet cleaning and what he did. I will definitely recommend. Thanks
Employee was fantastic, kind, helpful and accurate. He did an amazing job and he was very friendly. I was very happy with his work.
Excellent service!
Josh did a fab job. He was so mic and got all stains out. I give 10 10 10.
Amazing work and professionalism
Nate was efficient and knowledgeable. He tailored the treatment to our wishes and our 25 year old carpeting looks like new.
Ryan, our tech was quick, efficient & friendly. I recommend Zerorez to two other's today.
It looks good. The couch took more time to clean. Feels good having everything cleaned before Christmas
Very courteous and my carpets are CLEAN
Well done! The dog spots came out well and I was presented with a demo of the protectant to see how it performs. Job looked nice when done! I have used zerorez for years and have always been pleased with their customer service and cleaning. I will keep using them as my carpet service.
Excellent experience
I was happy with the cleaning that was done in a very professional and thorough manner. Appreciated having Eric aware of my requests and he treated me with such integrity and kindness Thank you
I called on Wednesday and they came on Thursday. Customer service is first rate. Josh was prompt, knowledgeable, polite, and professional. His work was thorough and our carpet is as good as new. I was glad we could tip him! Zerorez has a great employee in Josh.
Technician was on time courteous friendly, explain the process and options available
We were kept in the loop for arrival time. Eric cleaned the carpet well in 3 rooms and a hall (standard) treatment. Eric took time to answer question and to clean the carpet. Thanks, Brandon
The Technician from zerorez was helpful, knowledgeable, and professional. The process from call to cleaning was smooth and easy. Thank you! Zerorez.
Very knowledgeable and helpful about the process of how the carpet is being cleaned. Also was very thorough and the carpets looked so amazing when finished..even spots I thought would not come clean. So happy with the work that was done.
Zerorez gets our business every time. No one beats their service and quality. It’s a great customer experience.
Highly recommended very professional and no pressure to accept any add ons they may recommend I just wanted the basic due to I live in a rental. super fast appointment time scheduled on Friday and receive a Saturday appointment
We have OLD carpet but they were able to bring it back to sembalence of life. Thank you zerorez
Eric did an excellent job. Thank you for all your hard work!
Friendly service. Knowledgeable staff. Great experience.
The gentleman that cleaned our carpets was very polite, professional and respectful. Very happy with the job he did!!
The only carpet cleaning service I will use. Always professional and provide excellent service.
Nick was great about describing expectations and results. He was very professional and informative.
Carpets look great! Very nice and professional I would definitely recommend and use again.
Eric did a great job!
10/10! Absolutely fantastic. Their customer service was amazing, and I will definitely be using this place again!
Really did a great job !👏 Rugs look like brand new ..very happy with these guys! Very professional and just nice 👍 Guys ! And that’s why I have been using them for 7 years !
Justin was amazing. My carpets look great and he was very professional.
eric was wonderful! he answered all my questions before he started and he got some stubborn stains out of my carpet! i would definitely use them again
Great experience, our carpets look new. We will definitely be using your service's in the future.
Update: had them back again, have them come once a year, did just a wonderful job. Sent text letting me know he was on his way, was super polite, and just did a great job!!! Showed up right on time, was super friendly! And very efficient. Carpets look amazing!
They did a great job and even brought my trash can in from the street for me.
Our technician Josh was on time and professional. He explained and told us what he thought would be best. He was very thorough, nice and professional, best of all our carpets look and smell amazing!
The gentleman was so efficient and professional in all discussions before he cleaned out carpets. Extremely kind and made sure we understood all the information and the services we were getting that day for our living room, family room, dining room and hallways. We left for the afternoon and he got to work. Coming…
The technician did an amazing job on our house, he was very professional and nice. Would highly recommend again.
We are absolutely delighted with the results! We have an older dog and accidents had started so we definitely wanted it cleaned and Ryan couldn't have done a better job or been more thorough! We will definitely ask for him again next year. Thank you for the great service!😁☆☆☆☆☆
Professional, communicative, and friendly. My carpets look great, thank you!
I called zerorez because my carpet and upholstery was in need of sanitation dilute to an animal related illness. Not only was the office staff (Rosie) compassionate and understanding, but the tech that came out (Josh) was patient, understanding, and thoroughly did the job with a smile. He listened to my needs and…
Zerorez showed up on time and did an awesome job! I had purchased an area rug on marketplace and needed to clean it before using it. They also cleaned the walking areas in our master bedroom and closet without adding more to the price. They were fast, knowledgeable and they did an excellent job and got all the stains out. 10/10
I was notified prior to Josh coming. Josh was very courteous and efficient. He took precautions not to damage wall corners or furniture. Josh answered all of my questions. He paid special attention to a problem area with stains and he chose the best solution for this area. Anyone who gets Josh as their technician…
I will always have Zerorez clean our carpets! Erik, did an amazing job with communication of arrival, and informing us with the carpet cleaning. If you can get access for them to do service at your home-do it!
Amazing service with a great price! Our technician paid extra attention to detail on the spots that needed a little more cleaning.
Our tech was great . He went over everything and made some great recommendations. He got stain out no one else had been able to. I highly recommend Zerores
Nathan did a great job! He was easy to work with, he gave me different options of services available and happily completed the services I chose!
Nathan was very conscientious & detailed oriented in his work. He cared to do a really super job. He was also very courteous and took the time to ensure I was pleased with the work he’d done. A great carpet cleaning service and a big thank you to Nathan!!
Roberto H. was our technician and he was fantastic. He arrived on time, was courteous, helpful, and completed the job quickly. We really appreciated the honesty and transparency as he walked us through our home showing us areas of concern and options for treatment. Great job!
Alex was professional and did a great job!! Thanks for making my carpets look fresh again!
The professional cleaning services were high quality, they were able to remove worrisome spots in my carpet. The technician was friendly, but professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 706 | $176–$353 |
| Carpet steam cleaning | 473 | $153–$297 |
| Pet stain & odor removal | 389 | $175–$310 |
| Upholstery cleaning | 164 | $203–$354 |
| Area rug cleaning | 132 | $126–$261 |
| Mattress cleaning | 5 | — |
| Drapes & curtain cleaning | 2 | — |
