Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
Google reviewers rate Zerorez Tri-Cities 4.8 out of 5 based on 2408 reviews, with the owner responding to 30% of feedback. Customers frequently praise the punctuality, professionalism, and thoroughness of technicians who clean carpets, upholstery, tile, and air ducts. Many note that staff explain options clearly and provide reasonable pricing for general services. However, some low-star reviews criticize unexpected billing discrepancies, aggressive upselling of add-ons, and instances where cleaning results were unsatisfactory or caused carpet damage.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,408 Google reviews we collected
Phrases our text analysis found in 1,648 written reviews
Price verdicts customers left with their Google review
Middle half of what 379 customers paid ($158–$371) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,648 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was cleaned by a very sweet and professional man in a short amount of time.”
“On his way out he yelled at me nd told me I didn’t give him the right amount even tho I specifically asked him what it was going to be so I could go g…”
“He explained everything he was doing and did a great job cleaning my upholstery and carpet”
“The guy not only did a poor job, he said it couldn’t get clean if he couldn’t clean it.”
“I would definitely recommend him and Zerorez to anyone who's looking for an affordable, quick and efficient cleaning service.”
“He took forever because he was too busy talking about his personal life.”
“If you’ve been thinking about getting your tile and grout cleaned, I definitely recommend Zeroez.”
“I would not recommend this company based on my recent experience.”
“He explained the whole process, what to expect and what he was able to do for us.”
“My wife asked him several times to remove his shoes before going up but he never listened (he put a sleeve on for one time then her removed it).”
“Very reasonable pricing and Alex the technician did a great job and was very professional and polite.”
“I will be posting on every social media to warn others of this rip off.”
“I honestly can’t believe how much of a difference it made.”
“Feel like I got scammed, I was told prior that it would be about an hour to clean my king mattress.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez Tri-Cities for 7 kinds of job. Pick one to see what they paid and said.
I just had our carpet cleaning appointment with Ivan and he did an incredible job. He was respectful , polite and passed no judgment. I would definitely recommend him and Zerorez to anyone who's looking for an affordable, quick and efficient cleaning service. Thank you so much for your hard work.
At first, the price seemed a bit steep, but an hour later—with two rooms, the stairs, and two area rugs spotless, plus fantastic customer service—I have zero complaints.
My living room carpet looks great. It was cleaned by a very sweet and professional man in a short amount of time. Highly recommend
I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my…
Cory was very knowledgeable and friendly. He explained all the different options. I would highly recommend him and the company
The technician was friendly, helpful and professional. Cory went above and beyond. I would definitely use Zerorez service again. Thank you Cory.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 706 | $176–$353 |
| Carpet steam cleaning | 473 | $153–$297 |
| Pet stain & odor removal | 389 | $175–$310 |
| Upholstery cleaning | 164 | $203–$354 |
| Area rug cleaning | 132 | $126–$261 |
| Mattress cleaning | 5 | — |
| Drapes & curtain cleaning | 2 | — |
4.8 ★★★★★ 2,408 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nick was great! He explained everything he was doing and did a great job cleaning my upholstery and carpet
Thank you, Megan! We appreciate your kind words about Nick and are glad to hear he provided great service while cleaning your upholstery and carpet.
The tech was very thorough
I just had our carpet cleaning appointment with Ivan and he did an incredible job. He was respectful , polite and passed no judgment. I would definitely recommend him and Zerorez to anyone who's looking for an affordable, quick and efficient cleaning service. Thank you so much for your hard work.
Thank you, Antonia! We're glad to hear that Ivan provided you with such excellent service. Your recommendation means a lot to us, and we appreciate your kind words about his hard work.
Corey did a great job. He was on time and very professional.
Thank you, Harriet! We're glad to hear that Corey provided excellent service and was professional. Your support means a lot to us!
Very professional and kind.
Thank you, Sheila! We appreciate your kind words about our professionalism and dedication.
At first, the price seemed a bit steep, but an hour later—with two rooms, the stairs, and two area rugs spotless, plus fantastic customer service—I have zero complaints.
Thank you, Zenaida! We're glad to hear you were pleased with the results and our customer service. Your satisfaction means a lot to us!
My living room carpet looks great. It was cleaned by a very sweet and professional man in a short amount of time. Highly recommend
Thank you, Lisa! We’re glad to hear your living room carpet looks great and that our team made a positive impression. We appreciate your recommendation!
I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my house feel cleaner and for the wonderful job you did!
Cory was very knowledgeable and friendly. He explained all the different options. I would highly recommend him and the company
Technician did a fantastic job and went over all options for treating spots
Thank you, Brian! We're glad to hear that the technician provided you with great service and thorough options. Your satisfaction means a lot to us!
Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
