Experts Reviews · Company report
Zerorez Tri-Cities logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Zerorez Tri-Cities

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.8★ from 2,408 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Tri-Cities is better than 85% of move-in/move-out cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Tri-Cities is better than 83% of move-in/move-out cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Tri-Cities is better than 87% of move-in/move-out cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Tri-Cities is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Tri-Cities is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Tri-Cities is better than 32% of move-in/move-out cleaning services.D
32

Reviews for your job

Customers hired Zerorez Tri-Cities for 7 kinds of job.

Zerorez Tri-Cities for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.708
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 708 Google reviews tagged “General carpet cleaning” · showing 20

Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★

The tech was very thorough

Paid $150–200Reasonable priceGeneral carpet cleaning
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My living room carpet looks great. It was cleaned by a very sweet and professional man in a short amount of time. Highly recommend

Paid $100–150Reasonable priceGeneral carpet cleaning
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my…

Paid $150–200Not sureGeneral carpet cleaningUpholstery cleaning
Kaye3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Cory was very knowledgeable and friendly. He explained all the different options. I would highly recommend him and the company

Paid $500+Reasonable priceGeneral carpet cleaning
PeterLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The technician was friendly and helpful with information to get the best possible results, without putting on pressure for an up sale. I am blown away with the service. After potty training two puppies, my rugs look brand new again.

Paid $200–250Reasonable pricePet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alexis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Did an amazing job! Carpets are a night and day difference. Thank you!

Paid $150–200Reasonable priceGeneral carpet cleaning
NicholasLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional, prompt, and courteous! My house has smelled like pets for a while. Not today! I'm very happy I called Zerorez! The dispatcher updated me on my tech's arrival. He was on time. Easton was done with the whole job in about an hour. I'm definitely using them again!

General carpet cleaningPet stain & odor removal
Pat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job getting out stains.

Paid $300–350Reasonable priceGeneral carpet cleaning
JanetLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

IVAN was a god sent. He was knowledgeable an was great with suggestions an did a fabulous job. Will be keeping Zeroez of Tri-cities in my thoughts for when we need it done again!! Thanks Ivan

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
R3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Air ducts cleaned as well. Cameron did a great job. Very nice and pleasant. I will always use Zerorez. Every time I use them, I’m very happy with the result.

Paid $450–500Reasonable priceGeneral carpet cleaning
Kirsten9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We’ve had nothing but great experiences with these guys! Used them multiple times and they’ve always done a really great job and been easy to work with

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Bridget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Was very professional and friendly. Did a great job, carpets looks great

General carpet cleaning
jeanaeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I could not believe how good my carpet looked when he was finished. What a Great job he did! I would totally recommend this company if you want A good job done.

Paid $100–150General carpet cleaning
MichaelLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Called and they came out the next day. They were on time, professional, and very informative without being pushy. I can tell the difference from their cleaning and would recommend them again. Thanks

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician was very friendly and knowledgeable. Got right to work. Paid extra attention to areas of concern. Explaining each treatment. VERY satisfied with ZeroRez!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Karima7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys were very professional

Paid $300–350Reasonable priceGeneral carpet cleaning
Lynne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Thank you, great job cleaning the carpets and furniture. We highly recommend Zerorez

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaning
Monte1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

The technician called ahead before arriving, was on time, and did a very thorough job. We have used zero Rez a few times prior, and always have been pleased with the results, including this time.

Paid $200–250Reasonable priceGeneral carpet cleaning
AdrianLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I'm glad I took advantage of the promotion and gave this a chance. He did a great job cleaning my carpet and the house smelled clean. We have three cats in the house and are carpets hadn't been shampoo'd in a few years. This made a difference and the gentleman did a great job. We will definitely use them again!

Reasonable priceGeneral carpet cleaning
The9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My elderly client was very worried about having the carpets cleaned with her little dog there. She was so happy with the technician and is so pleased with the job. I already booked cleaning for another client!

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaning

Show more general carpet cleaning reviews (688 more) →

Price

$2400% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning706$176–$353
Carpet steam cleaning473$153–$297
Pet stain & odor removal389$175–$310
Upholstery cleaning164$203–$354
Area rug cleaning132$126–$261
Mattress cleaning5—
Drapes & curtain cleaning2—

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