Zerorez Tri-Cities

The tech was very thorough

My living room carpet looks great. It was cleaned by a very sweet and professional man in a short amount of time. Highly recommend

I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my… Read full review

Cory was very knowledgeable and friendly. He explained all the different options. I would highly recommend him and the company

The technician was friendly and helpful with information to get the best possible results, without putting on pressure for an up sale. I am blown away with the service. After potty training two puppies, my rugs look brand new again.

Did an amazing job! Carpets are a night and day difference. Thank you!

Very professional, prompt, and courteous! My house has smelled like pets for a while. Not today! I'm very happy I called Zerorez! The dispatcher updated me on my tech's arrival. He was on time. Easton was done with the whole job in about an hour. I'm definitely using them again!

Great job getting out stains.

IVAN was a god sent. He was knowledgeable an was great with suggestions an did a fabulous job. Will be keeping Zeroez of Tri-cities in my thoughts for when we need it done again!! Thanks Ivan

Air ducts cleaned as well. Cameron did a great job. Very nice and pleasant. I will always use Zerorez. Every time I use them, I’m very happy with the result.

We’ve had nothing but great experiences with these guys! Used them multiple times and they’ve always done a really great job and been easy to work with

Was very professional and friendly. Did a great job, carpets looks great

I could not believe how good my carpet looked when he was finished. What a Great job he did! I would totally recommend this company if you want A good job done.

Called and they came out the next day. They were on time, professional, and very informative without being pushy. I can tell the difference from their cleaning and would recommend them again. Thanks

Technician was very friendly and knowledgeable. Got right to work. Paid extra attention to areas of concern. Explaining each treatment. VERY satisfied with ZeroRez!

The guys were very professional

Thank you, great job cleaning the carpets and furniture. We highly recommend Zerorez

The technician called ahead before arriving, was on time, and did a very thorough job. We have used zero Rez a few times prior, and always have been pleased with the results, including this time.

I'm glad I took advantage of the promotion and gave this a chance. He did a great job cleaning my carpet and the house smelled clean. We have three cats in the house and are carpets hadn't been shampoo'd in a few years. This made a difference and the gentleman did a great job. We will definitely use them again!

My elderly client was very worried about having the carpets cleaned with her little dog there. She was so happy with the technician and is so pleased with the job. I already booked cleaning for another client!

I wish I would have had enough for thought to take before pictures! This is a rental and when the tenants moved out, you can only imagine the condition of the rugs and the carpets. I looked at them when the cleaning technician was done and I couldn’t believe it. Ink stains were no longer visible pet stains were no… Read full review

Super excellent customer service. Honest appraisal of carpet and expectation of stain removal. Carpet looks and smells lovely! Technician, Nick, was phenomenal.

First off, my white carpet looks amazing! My tech Alex was professional, timely, efficient, and walked me through the process. He has excellent customer service. 10/10 would use again.

Our experience with Cory at Zero rez was great! He very thoroughly explained the different processes and went the extra mile to ensure the troubled areas were completely clean and free of pet odors. Job well done!

The technician was on time, personable and, professional. The quality of work was great.

Top notch communication, the technician’s work was exceptional. 10 out of 10. Will recommend and use again.

Corey was very friendly and very thorough. He did a great job on our carpet.

Great customer service, on time and thorough. I would recommend.

Great service (as always). They managed to fit me in, last minute for next day service. Saved us from a “Puppy fiasco”. Our home is fresh again. Thanks for fitting us in.

Cory was super friendly, showed up on time, thoroughly explained our options, and did a fantastic job once we had made a decision. Family room smells brand new!

Carpets look and smell amazing!

Service person was Friendly individual. Very articulate and knowledgeable about his profession. Stains remain and due to sickness in home only 1 of 3 rooms cleaned with charge for room of 155.00

My service guy was great. Very through and explained everything before he started. And he did a great job on the carpet!

Prompt , professional and great service. Ace, was very knowledgeable and gave great demonstrations to highlight problem areas and best way to protect your carpet from future stains.

Ryan K was very professional and did a wonderful job on my carpets. I would highly recommend Zerorez

Our carpet is a very light cream color and he did such an amazing job. If you have darker carpet, trust it’s going to be super clean when done. They have been my go to, for years. First time writing a review, should have done it a long time ago.

Carpets and couch look great!

Corey did a good job. Nice and personable.

The father of my three children died in a motorcycle accident a few weeks ago. So many people flocked to our house to help make things as easy as possible for me and the kids. To make everything clean and calm around us to help with our grieving and healing. And we really needed a carpet and couch cleaning... My… Read full review

Great service

Nathan was professional and did a great job!

Will use again.

Cory was professional and did a great job on my carpets. The price was reasonable as well.

They showed up promptly, did an excellent job. Cory was personable and knowledgeable.

always take care of us, with very fast scheduling and they do a wonderful job!

He was amazing

Alex does a great job. My stairs were matted due to foot traffic and had a few spills on the carpets, and Alex made them look like new. Great work for the price 👍

Good service , great communication. Will use them again.

Nathan and Cory did a great job!! Our carpets look fantastic!

Nathan was very informative and had great attitude which is rare these days

Great service Friendly Super fast Smells good

Excellent service! I was kept informed every step of the way as each room was completed. I will definitely be using them again in the future. Nathan was exceptional, I recommend him.

Riley did a beautiful job of getting a 15 year old carpet clean. This carpet had withstood many of years of kids with juice and chocolate milk and a cat as close to basic wear and tear as possible. Polite respectful and efficient. 10 out of 10!

Nick was punctual, polite and very efficient. He did a fantastic job on the carpet and a recliner. Definitely recommend.!!

Josh was awesome

Worker was polite and worked quickly.

Another great cleaning from Zerorez. Nick does an excellent job and always takes the time to explain my options clearly.

I would not recommend this company based on my recent experience. I used their services twice—the first time was excellent, but the second visit was extremely disappointing. The technicians showed little professionalism and appeared to rush through the job, finishing in less than 40 minutes with minimal effort. They… Read full review

He was a super nice, very polite man that did a fantastic job

The technician was prompt, personable, and professional. This is the second time I've used Zerorez services for carpet cleaning and I would use them again.

We have been using Zerorez for years. They are always professional and friendly. Their work is quality. Thank you for taking such good care of us!

They are always friendly and professional from office staff to the carpet techs. A very good company to work with. Carpets and our chair look fantastic..... We just had our drier duct cleaned. The technician was very professional and very friendly!

Fast scheduling, easy communication, great job.

Carpet looks nice and clean! Josh was polite and knowledgeable.

Always do a great job. Workers are courteous and prompt

Always have a good experience. The guys performing the services are real guys with real lives, we have great conversations. They are proactive with adapting to a creative solution or communicating when plans change. Of course the cleaning results are good and they can explain how the tech and materials work.

Josh was so great! service was impeccable, so thankful he was working that day. ☺️

The guy was very friendly and I don’t know if it is his fault your products but I just spent over $200 for carpets to look like I used my own carpet cleaner. I don’t see one stain that has been removed from any bedroom.

Excellent quality cleaning! We had a carpet, two sofas, and three rooms done today, and everything turned out great! I appreciated our technicians explaining everything they were going to do, and then asking us if we were satisfied with the quality of their work before proceeding to the next room. 10/10 would recommend ZeroRez to friends and family!

Josh did an excellent job today! Highly recommend this service!

Employee was fantastic, kind, helpful and accurate. He did an amazing job and he was very friendly. I was very happy with his work.

Ryan, our tech was quick, efficient & friendly. I recommend Zerorez to two other's today.

The technician was on time and very helpful. He was fast and efficient.

Well done! The dog spots came out well and I was presented with a demo of the protectant to see how it performs. Job looked nice when done! I have used zerorez for years and have always been pleased with their customer service and cleaning. I will keep using them as my carpet service.

Roberto went above and beyond to make my old carpeting and couch look fantastic! I would definitely use Zero-rez again.

I called on Wednesday and they came on Thursday. Customer service is first rate. Josh was prompt, knowledgeable, polite, and professional. His work was thorough and our carpet is as good as new. I was glad we could tip him! Zerorez has a great employee in Josh.

Fantastic service!

Prompt and very professional! I will definitely use Zerorez again! Josh was very conscience, kind and diligent in attempting to clean some tough areas in my carpet!

Josh was Very helpful and thorough. Josh did a great job and worked hard to make sure it was done well and as good as he could.

Very knowledgeable and helpful about the process of how the carpet is being cleaned. Also was very thorough and the carpets looked so amazing when finished..even spots I thought would not come clean. So happy with the work that was done.

The only carpet cleaning service I will use. Always professional and provide excellent service.

I was very thankful for the constant communication as to when the technician would arrive. That is helpful these days with our busy schedules. Thank you!

10/10! Absolutely fantastic. Their customer service was amazing, and I will definitely be using this place again!

Great service, friendly and accommodating office staff and the technician was helpful, accommodating and easy to work with. Definitely recommend!

Josh did an excellent job. My son’s dog had seizures in my living room, which caused him to lose control of his bladder and bowls right before he died. Josh took additional care to ensure all remnants of the waste were properly removed, including the smell. My furniture and carpet looks like new and smells fresh. I’m very pleased with the results.

Our technician was very friendly and professional. We will definitely have them back out!

Great and quick service

Always on time, carpets look amazing (like new), safe for children and pets, and the cleaners are always so professional and courteous. Have recommended ZeroRez to family and friends many times over now.

My carpet was in bad shape. I didn't have high hopes, but holy WOW did it turn out better than I had expected! Great job and my technician was very nice and professional!

Great service

Update: had them back again, have them come once a year, did just a wonderful job. Sent text letting me know he was on his way, was super polite, and just did a great job!!! Showed up right on time, was super friendly! And very efficient. Carpets look amazing!

The gentleman was so efficient and professional in all discussions before he cleaned out carpets. Extremely kind and made sure we understood all the information and the services we were getting that day for our living room, family room, dining room and hallways. We left for the afternoon and he got to work. Coming… Read full review

Josh was very professional and pleasant. He did an amazing job cleaning our dining room chairs and all of our carpets. I would highly recommend. We will use them again.

Professional, communicative, and friendly. My carpets look great, thank you!

I called zerorez because my carpet and upholstery was in need of sanitation dilute to an animal related illness. Not only was the office staff (Rosie) compassionate and understanding, but the tech that came out (Josh) was patient, understanding, and thoroughly did the job with a smile. He listened to my needs and… Read full review

I am thrilled with the results of cleaning by Jordan. He spent considerable time explaining the difference in the treatments he was doing, specifically for pet stain/odor, and then the protection applied at the end. These carpets are original to the house (circa 2017) so they have some wear, but they look so great now. Thank you so much!

Excellent results. Very happy we used them.

Did an excellent job! Very nice, perfect customer service!!

The technician, Nick, did a great job. He explained what needed to be done to achieve the best outcome and the cost. We like to have Nick for our next carpet cleaning care. The carpet look very clean. Thank you, Nick at Zerorez.

Josh arrived on time, worked HARD, did an excellent job. He is an excellent representative of his employer.

Our basement family room desperately needed a clean, along with our secondhand sectional. Zerorez was easy to schedule with, and communicated ahead of time to confirm details of the job. We were served by technician Alex, who was polite, friendly, and very knowledgeable about the best plan to clean our carpets,… Read full review

Great job! Thorough job and was done quickly.

The gentleman who completed the service was very nice and professional! He did a great job explaining his plan and then letting me know what had been completed. He absolutely gets 5 stars! The customer service manager Rosi - completely different story. She is so incredibly rude. I had to cancel a few times prior to… Read full review

Professional. Knowledgeable. Friendly. Prompt. Great company and would definitely use them again

Zerorez did an amazing job cleaning the carpets and upholstery at my place. They took their time to assess the needs of all areas, thoroughly explained the needs and thr cleaning process and helped me find the best discounts to help cover the services provided. Ryan K was my technician and he was extremely… Read full review

satisfied with job

Excellent service, thorough explanation of everything that was happening.

Our technician Josh was excellent! Setting up the appointment with Rosi was easy and the text reminder system is outstanding!

Very professional & fast. Explained the stains & cleaning problems.

Nice young man

Definitely 10/10. Our carpets have never looked better.

They did a great job. Friendly and knowledgeable. They got right to work and we’re here for like less than a hour for three rooms.Carpets look really clean. Great team. Great price also.

Great communication and did everything agreed on, plus some. On time and finished when they said they would. Great people and will continue to use them and tell others about them 😎

My carpets are looking fresh and clean again! The tech was great with his communication and understanding the areas of concern that get the most traffic. We don’t have a lot of space but it was done with care and attention for the quick turnaround!! Thanks again we will be calling you soon for air ducts next!

Quick, friendly, professional

Nick was awesome. Great service and thorough

Technician personably and competent.

Professional and courteous. Thank you! Carpets look great.

Nick was great. He did a super job on my carpets.

Zerorez did a great job, as usual. The technician was polite, professional and knowledgeable. My carpets look practically brand new. Thank you!

Alex was on time and went over the process with me. The carpets look great and Alex was very professional and courteous.

Excellent service, professional, courteous, hardworking. Carpets look amazing!!

We have used Zerorez several times, and they always do an excellent job.

Arrived on time, explained the process patiently and completely. My carpet looks wonderful now! I will definitely call them again. The technician, Alex was courteous, and skilled. He’s an asset to your company!

My badly stained carpets look brand new! Courteous and professional service. I won’t use another carpet cleaning service.

First of all, Roberto contacts me every year around the same time to schedule my yearly carpet cleaning. Which I truly appreciate it because I don't always have the time to stop and call them to schedule. He’s always very accommodating and professional. I usually hear a promo on the radio and he’s willing to apply… Read full review

On time and very polite. Used them to finish cleaning the rest of my house. Easy to work with, very polite and efficient. Will use again!

Great customer service. Tech was on time and polite. He explained the progress and got right to work efficiently.

Excellent service

The carpet was cleaned well. It looks really nice. The young man who did it was very pleasant. We highly recommend this service.

Our service technician was punctual, professional, friendly, very thorough, and did an overall excellent job. He explained everything thoroughly and took the time to make sure my expectations matched the job he was doing, so there would be no surprises, and I was satisfied. We are a repeat customer because this is… Read full review

I have been using Zerorez for over 5 yrs and I LOVE them. My carpets are always clean and I recommend everyone to use this company!

Wonderful service. My carpets came out looking 10x better than before and the person who came out was friendly and informative. Would definitely use these guys again.

Roberto was fast, friendly and did an excellent job! Will definitely call zero rez again!

Was efficient and friendly. Explained everything.

10/15/24: I'm getting my carpets cleaned today. Thank you Zerorez for your promptness when I called for help! I spilled a 24 oz tumbler of Diet Pepsi on the living room carpet yesterday. Drat! I soaked up the dark amber fluid with several towels and called the professionals! And it’s Zerorez to the rescue! I was… Read full review

Professional technician, knowledgeable. Good cleaning. Would use again.

Jordan did a great job cleaning our carpets! He was professional, kind and thorough. We’ve been happy with ZeroRez every time they’ve come out!

I don’t think I have ever had a better clean. He was also very fast and polite. I will be calling again!

My carpet is over 10 years old, so of course has stains and ground in dirt. Technician Gabriel was professional, friendly, and explained the cleaning process. Gabriel was a happy person whom seemed to enjoy his job. Hopefully I can request him for cleaning my kitchen grout of my ceramic tiles. I highly recommend Zerorez

Harrison was very thorough, professional and helpful. Gabriel was his name and Yes he was

Great job good price very professional staff, great recommendations! Helped my house recover from two puppies!

Very professional and on time for the service cleaning. Friendly and made sure I was satisfied with the service.

They did an amazing job. Couldn’t tell they had been here when he left. No mess. Just clean ducts. And the technician was super nice.

You always do a great job 💯love the work you all do!!

He did a very good job

Really great experience. Excellent customer service and they did a fantastic job on my carpets.

Technician was very friendly and he did a fantastic job.

The man (Easton) that performed carpet cleaning was knowledgeable and professional, I have been using Zero rez for about 16 years and will continue to do so

Quick, efficient and the guy that did the service was very nice. Will definitely use again!

Five stars given two years ago and again this year. They are courteous, professional and carpets always look better than we expect.

Miracle workers!!!!! Beyond thrilled with the results! Extremely professional and efficient!

Still have spots needs to come back and clean spots not removed

Our technician arrived promptly and was super professional. The cleaning took less than an hour, and they even let me apply a coupon I found after I’d already booked the cleaning. I’m extra happy because their cleaning is safe for our kids and cat.

I hired zerores to do my parents home. I was skeptical of them at first but once everything was done it went beyond my expectations. Thank you guys! We will definitely hire you guys again.

Care in Protecting our furniture. Explained what was done, and condition of our carpets.

Nick was amazing and did an incredible job on our carpet! 3 kids and animals did a real number on it and he made it look brand new! Highly recommend!!

The technician was very respectful and explained everything to me and very honest .

Devon was very professional and did a great job! We will definitely be using them again!

Ruined my baseboards with spray. Their all brown where they soaked up the left over spray. Paid extra for pet stains which you can still see. Puddles of water left on adjacent flooring. Poor quality of product for the price. This is my fault as they did a HORRIBLE job last time I had them out. Therefore I should have NEVER used them again😣.

Very good customer service. Happy customer over here!

Very professional! Did a great job on my carpets and took the time to work on problem areas!

Devin was our professional & he was a Rockstar from beginning to end!! He explained everything, answered any questions & did a great job!! He was also super friendly & engaged in conversation while he worked. He was just awesome. Our carpets and furniture look amazing & we can already feel the difference in the… Read full review

Harrison was our tech and he was fantastic, really educated us on our options and gave his expert opinions on different areas. Did not make us feel pressured to upgrade anything. I will 10/10 recommend them to anyone who is looking for carpet cleaning, tile cleaning, and any other services they offer!

Explained everything and looked at problem areas before starting. Got all the pet stains our and the spots that were grease. Carpets looked fantastic afterwards.

Carpets look bran new! Thanks so much!

Liked that we did a walk through before and after!

Roberto, did a great job cleaning our carpets!

Customer service was patient and flexible working around my schedule. The technician was polite and did a great job explaining the process he was using as well as what to expect as the carpet dried.

Had Jordan and the guy he was training clean 3 rooms in my home. They finished the whole job in less than an hour, and we’re professional and friendly. Will highly recommend to family and friends!

Great service

Nice job!

Great guy, did a comprehensive cleaning job, thank you!!!

Technician did a great job! Very thorough, made sure we understood exactly what he was doing and was very pleasant.

Roberto was wonderful! Very personable and worked really hard to do a top-notch job. I’m very pleased with the quality of my air duct and carpet cleaning!

Jordan was great, no pressure with cleaning options. Will use again in the future

I appreciate the customer service at Zerorez. Everyone I spoke with was polite and respectful. The technician was wonderful and explained the service options and pricing. The Zerorez experience was great for the most part; the only downside is the pricing for spot cleaning is well above the listed prices on the… Read full review

Jordan was very polite , professional and he did a good job explaining the process to treat the carpet. I would definitely call again!

The tech who came out to do our carpets was knowledgeable and gave great insight. He was kind, responsive, and patient. The company came out to Walla Walla for the service. I would highly recommend.

Zerorez did a fantastic job of making my 19 year old carpets look almost new again. Had some dark stains they were able to get out and the color looks so much better overall. The employee that came did a great job and my husband said he was awesome to work with. Highly recommend!!!

The specials are great but the up charge to treat pet stains is excessive.

Super friendly and informative.... thorough and efficient.

Outstanding communication from the first call. Scheduling was easy and the $150/3 room special worth every penny. I am impressed, besides smelling great I think my carpet may be a different color. Devyn was very professional, courteous effective & efficient. He patiently and knowledgeably explained the Zerorez… Read full review

Everything went fantastic. I would recommend to friends.

Very professional, friendly and efficient.

Efficient, professional service. I use this company yearly and we have been very satisfied every time.

Brian did a great job for us this morning. Swift and efficient. Will definitely use ZeroRez again.

Excellent customer service

Great customer service!

First time we have used this company. Great to deal with very professional and did an excellent job. We will use them again in the future.

Branden was great. Explained everything. Very friendly. Very happy with service. Thank you.

Very professional and great communication!

Zerorez, did an excellent job cleaning my vents, carpets, granite kitchen counters, sealing it and polishing it. They did such a great job that I asked if they can do my shower tiles and didn’t hesitated in doing it right then and there. That is great customer service! Now the shower tile is clean & a sealer was applied. Thank you Zerorez.

Great job. Carpets look good. Devin was very professional..

Timely, courteous and performed the job well..

Harrison was very kind and professional. He did a fantastic job with my carpeted areas. The carpets are so soft and clean!! I was pleasantly surprised!

Wonderful staff (meaning Jordan), great experience, clean carpets!! Yay

Very pleasant technician, Harrison. 👍😊

Absolutely amazing job from Tech Ryan. Excellent personal & professional customer service! Couldn't be more pleased. Ryan also cleaned my dining chairs, sofa & upholstered chair... You were highly recommended by several of my closest friends & they were right! Great job & will schedule again! Thank you... Eliazar (Lalo) Guajardo

They do a great job. And my carpets always stay cleaner longer.