How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREZerorez Tri-Cities
Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.8★ from 2,408 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Tri-Cities for 7 kinds of job.
Zerorez Tri-Cities for general carpet cleaning
Clear ✕All 708 Google reviews tagged “General carpet cleaning” · showing 40
The tech was very thorough
My living room carpet looks great. It was cleaned by a very sweet and professional man in a short amount of time. Highly recommend
I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my…
Cory was very knowledgeable and friendly. He explained all the different options. I would highly recommend him and the company
The technician was friendly and helpful with information to get the best possible results, without putting on pressure for an up sale. I am blown away with the service. After potty training two puppies, my rugs look brand new again.
Did an amazing job! Carpets are a night and day difference. Thank you!
Very professional, prompt, and courteous! My house has smelled like pets for a while. Not today! I'm very happy I called Zerorez! The dispatcher updated me on my tech's arrival. He was on time. Easton was done with the whole job in about an hour. I'm definitely using them again!
Great job getting out stains.
IVAN was a god sent. He was knowledgeable an was great with suggestions an did a fabulous job. Will be keeping Zeroez of Tri-cities in my thoughts for when we need it done again!! Thanks Ivan
Air ducts cleaned as well. Cameron did a great job. Very nice and pleasant. I will always use Zerorez. Every time I use them, I’m very happy with the result.
We’ve had nothing but great experiences with these guys! Used them multiple times and they’ve always done a really great job and been easy to work with
Was very professional and friendly. Did a great job, carpets looks great
I could not believe how good my carpet looked when he was finished. What a Great job he did! I would totally recommend this company if you want A good job done.
Called and they came out the next day. They were on time, professional, and very informative without being pushy. I can tell the difference from their cleaning and would recommend them again. Thanks
Technician was very friendly and knowledgeable. Got right to work. Paid extra attention to areas of concern. Explaining each treatment. VERY satisfied with ZeroRez!
The guys were very professional
Thank you, great job cleaning the carpets and furniture. We highly recommend Zerorez
The technician called ahead before arriving, was on time, and did a very thorough job. We have used zero Rez a few times prior, and always have been pleased with the results, including this time.
I'm glad I took advantage of the promotion and gave this a chance. He did a great job cleaning my carpet and the house smelled clean. We have three cats in the house and are carpets hadn't been shampoo'd in a few years. This made a difference and the gentleman did a great job. We will definitely use them again!
My elderly client was very worried about having the carpets cleaned with her little dog there. She was so happy with the technician and is so pleased with the job. I already booked cleaning for another client!
I wish I would have had enough for thought to take before pictures! This is a rental and when the tenants moved out, you can only imagine the condition of the rugs and the carpets. I looked at them when the cleaning technician was done and I couldn’t believe it. Ink stains were no longer visible pet stains were no…
Super excellent customer service. Honest appraisal of carpet and expectation of stain removal. Carpet looks and smells lovely! Technician, Nick, was phenomenal.
First off, my white carpet looks amazing! My tech Alex was professional, timely, efficient, and walked me through the process. He has excellent customer service. 10/10 would use again.
Our experience with Cory at Zero rez was great! He very thoroughly explained the different processes and went the extra mile to ensure the troubled areas were completely clean and free of pet odors. Job well done!
The technician was on time, personable and, professional. The quality of work was great.
Top notch communication, the technician’s work was exceptional. 10 out of 10. Will recommend and use again.
Corey was very friendly and very thorough. He did a great job on our carpet.
Great customer service, on time and thorough. I would recommend.
Great service (as always). They managed to fit me in, last minute for next day service. Saved us from a “Puppy fiasco”. Our home is fresh again. Thanks for fitting us in.
Cory was super friendly, showed up on time, thoroughly explained our options, and did a fantastic job once we had made a decision. Family room smells brand new!
Carpets look and smell amazing!
Service person was Friendly individual. Very articulate and knowledgeable about his profession. Stains remain and due to sickness in home only 1 of 3 rooms cleaned with charge for room of 155.00
My service guy was great. Very through and explained everything before he started. And he did a great job on the carpet!
Prompt , professional and great service. Ace, was very knowledgeable and gave great demonstrations to highlight problem areas and best way to protect your carpet from future stains.
Ryan K was very professional and did a wonderful job on my carpets. I would highly recommend Zerorez
Our carpet is a very light cream color and he did such an amazing job. If you have darker carpet, trust it’s going to be super clean when done. They have been my go to, for years. First time writing a review, should have done it a long time ago.
Carpets and couch look great!
Corey did a good job. Nice and personable.
The father of my three children died in a motorcycle accident a few weeks ago. So many people flocked to our house to help make things as easy as possible for me and the kids. To make everything clean and calm around us to help with our grieving and healing. And we really needed a carpet and couch cleaning... My…
Great service
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 706 | $176–$353 |
| Carpet steam cleaning | 473 | $153–$297 |
| Pet stain & odor removal | 389 | $175–$310 |
| Upholstery cleaning | 164 | $203–$354 |
| Area rug cleaning | 132 | $126–$261 |
| Mattress cleaning | 5 | — |
| Drapes & curtain cleaning | 2 | — |
