Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Zerorez Tri-Cities logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Zerorez Tri-Cities

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.8★ from 2,408 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez Tri-Cities is better than 85% of move-in/move-out cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez Tri-Cities is better than 83% of move-in/move-out cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez Tri-Cities is better than 87% of move-in/move-out cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez Tri-Cities is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez Tri-Cities is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez Tri-Cities is better than 32% of move-in/move-out cleaning services.D
32

Reviews for your job

Customers hired Zerorez Tri-Cities for 7 kinds of job.

Zerorez Tri-Cities for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.390
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$310
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 390 Google reviews tagged “Pet stain & odor removal” · showing 20

PeterLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The technician was friendly and helpful with information to get the best possible results, without putting on pressure for an up sale. I am blown away with the service. After potty training two puppies, my rugs look brand new again.

Paid $200–250Reasonable pricePet stain & odor removal+ Responsiveness+ Punctuality+ Quality
NicholasLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional, prompt, and courteous! My house has smelled like pets for a while. Not today! I'm very happy I called Zerorez! The dispatcher updated me on my tech's arrival. He was on time. Easton was done with the whole job in about an hour. I'm definitely using them again!

General carpet cleaningPet stain & odor removal
Ronda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Alex did great job on my carpet he is very good at what he does . Very professional I will be letting my friends and family know about him and your business . Thank you for making my home new again . You all are great . Will be asking for Alex to do my next cleaning . Price was higher then I thought it be but it ok…

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
Connie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Awesome, efficient and professional!

Paid $250–300Reasonable pricePet stain & odor removal
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Ryan K was very professional and did a wonderful job on my carpets. I would highly recommend Zerorez

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Tess8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Carpets and couch look great!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★

Corey did a good job. Nice and personable.

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
AlyshaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The father of my three children died in a motorcycle accident a few weeks ago. So many people flocked to our house to help make things as easy as possible for me and the kids. To make everything clean and calm around us to help with our grieving and healing. And we really needed a carpet and couch cleaning... My…

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Isabel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
A.Local Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Nathan was professional and did a great job!

Paid $350–400Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Sophia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cory was professional and did a great job on my carpets. The price was reasonable as well.

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removal
Jolee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Showed up early and did a great job on our carpet and bay window cushions! I was able to book online with an appointment in less than 24 hours. Great price and highly recommend!

Paid $50–100Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Alex does a great job. My stairs were matted due to foot traffic and had a few spills on the carpets, and Alex made them look like new. Great work for the price 👍

Paid $450–500Great priceGeneral carpet cleaningPet stain & odor removal
Cole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Service was great and super happy with the results

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Kay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

The kid did a very nice job cleaning the carpets. The reason I give 1star is because I was quoted a 4 room special @ 165.00 + 50.00 additional for pet stains in one room. To my surprise my bill was 835.00, I was shocked. The only explanation by the office manager was well we can’t see your carpet so it’s up to…

Paid $500+OverpricedCarpet steam cleaningPet stain & odor removalArea rug cleaning
Bobbie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service Friendly Super fast Smells good

Paid $450–500Great priceGeneral carpet cleaningPet stain & odor removalService not listed
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Another great cleaning from Zerorez. Nick does an excellent job and always takes the time to explain my options clearly.

Paid $500+Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ed6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Had an Emergency pet poop cleanup and Zero Rez showed up within minutes and done a great job with no stains or smell

Reasonable priceCarpet steam cleaningPet stain & odor removal
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have been using Zerorez for years. They are always professional and friendly. Their work is quality. Thank you for taking such good care of us!

Paid $150–200Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Danila5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fast scheduling, easy communication, great job.

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (370 more) →

Price

$2400% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning706$176–$353
Carpet steam cleaning473$153–$297
Pet stain & odor removal389$175–$310
Upholstery cleaning164$203–$354
Area rug cleaning132$126–$261
Mattress cleaning5—
Drapes & curtain cleaning2—

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