How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREZerorez Tri-Cities
Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.8★ from 2,408 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Tri-Cities for 7 kinds of job.
Zerorez Tri-Cities for upholstery cleaning
Clear ✕All 166 Google reviews tagged “Upholstery cleaning” · showing 40
I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my…
Corey was amazing and very thorough. We appreciate his hard work. Laura Day
I called and received very friendly service and was able to get a technician out the same day. Very reasonable pricing and Alex the technician did a great job and was very professional and polite. I will plan on using this service again, 10/10 recommend.
A job very well done! Considerate and detail oriented technician named Cory.
IVAN was a god sent. He was knowledgeable an was great with suggestions an did a fabulous job. Will be keeping Zeroez of Tri-cities in my thoughts for when we need it done again!! Thanks Ivan
We’ve had nothing but great experiences with these guys! Used them multiple times and they’ve always done a really great job and been easy to work with
Nick did an awesome job explaining how the treatments work on different fabrics. He was quick and efficient and provided me with good advice without pressure or trying to upset. Of course zero rez will be our company of choice. Thank you Nick!!
On time, professional and great customer service!
Thank you, great job cleaning the carpets and furniture. We highly recommend Zerorez
Our technician Cory was amazing! He did an outstanding Job on our home! Will definitely continue to do business with Zerorez!
We had zerorez come out to clean our couch. We were able to get a quick appointment (next day) and they were able to remove crayon stains from our couch. I was pleasantly surprised! 200$ to clean our large sectional.
Excellent and professional service, quality work and efficient. I would use this service again!
Top notch communication, the technician’s work was exceptional. 10 out of 10. Will recommend and use again.
I had my sofa, recliner, and 10 dining chairs cleaned! My dining chairs were so dirty. Now they look basically brand new. My tech was super kindly, friendly and very upfront! I will definitely be having Zerorez come back for my laminate flooring. Update: 6/28/26 I had zeroes come back to do my laminate flooring.…
Corey did a fantastic job on our bedroom /closet carpet. We also had him do a mattress and chair and they came out looking brand new.
The service guy was informative a he knew what he was doing. Did a good with the cleaning of my sofas
Great service and great work done! Nathan did an excellent job!
Corey cleaned my carpets and my recliner. He did the best job I have ever had done over the years. I would give him a 10 for an excellent job done. I would recommend the company and Corey.
Awesome, efficient and professional!
Great service, easy to book and my sectional is very clean.
The father of my three children died in a motorcycle accident a few weeks ago. So many people flocked to our house to help make things as easy as possible for me and the kids. To make everything clean and calm around us to help with our grieving and healing. And we really needed a carpet and couch cleaning... My…
Th nicest professional technician. So friendly.
Showed up early and did a great job on our carpet and bay window cushions! I was able to book online with an appointment in less than 24 hours. Great price and highly recommend!
Nathan was very polite and thorough. Had to return to the shop.Because a part broke and was very apologetic.None of his fault! 3rd time, i've used zero res this year!
On time, friendly, and excellent work. Carpet in 2 rooms and a sofa.
here is an employee who takes pride in his work and is an asset to the company he works for for.
Great service! Spring cleaning in full effect. Got 4 rooms, stairs, and our sofas cleaned today. The technician, Sam was professional and kind. He was thorough with everything. Highly recommend Sam and Zero Rez for upholstery and carpet cleaning. Thank you!
Nick was punctual, polite and very efficient. He did a fantastic job on the carpet and a recliner. Definitely recommend.!!
Very polite and explained the process. I would always recommend Zerorez!
Another great cleaning from Zerorez. Nick does an excellent job and always takes the time to explain my options clearly.
Riley showed up on time. Big plus. He was efficient and polite. I would use them again! They had a next day appointment so no waiting.
We have been using Zerorez for years. They are always professional and friendly. Their work is quality. Thank you for taking such good care of us!
Josh was very informative. He did a great job offering services and explaining in detail. Very professional and got the job done well! Thank you!
Our home - feeling refreshed following a visit by my technician at Zerorez!
Great people and great work! My life is busy enough, this company allowed me to schedule and reschedule via text. With all communication through text, call, or email this company could be short and professional; they happen to also be very kind and personable! 10/10 recommend!
Josh was so great! service was impeccable, so thankful he was working that day. ☺️
Excellent quality cleaning! We had a carpet, two sofas, and three rooms done today, and everything turned out great! I appreciated our technicians explaining everything they were going to do, and then asking us if we were satisfied with the quality of their work before proceeding to the next room. 10/10 would recommend ZeroRez to friends and family!
They were early!!! Very Attentive and did an AMAZING THOROUGH Job!!!!! Thank you both so very much!!!
Josh was very informative, easy to talk to. Did a great job will use him again
Josh did an excellent job today! Highly recommend this service!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 706 | $176–$353 |
| Carpet steam cleaning | 473 | $153–$297 |
| Pet stain & odor removal | 389 | $175–$310 |
| Upholstery cleaning | 164 | $203–$354 |
| Area rug cleaning | 132 | $126–$261 |
| Mattress cleaning | 5 | — |
| Drapes & curtain cleaning | 2 | — |
