How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty87−1.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREZerorez Tri-Cities
Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.8★ from 2,408 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zerorez Tri-Cities for 7 kinds of job.
Zerorez Tri-Cities for upholstery cleaning
Clear ✕All 166 Google reviews tagged “Upholstery cleaning”
I am pleased with the results of my carpet and chairs! The chairs had some challenging spots to remove, but Jordan did an excellent job of tackling and removing them. Jordan was professional and answered questions I had about any concerns. He was friendly and easy to talk with. Thank you, Jordan, for making my…
Corey was amazing and very thorough. We appreciate his hard work. Laura Day
I called and received very friendly service and was able to get a technician out the same day. Very reasonable pricing and Alex the technician did a great job and was very professional and polite. I will plan on using this service again, 10/10 recommend.
A job very well done! Considerate and detail oriented technician named Cory.
IVAN was a god sent. He was knowledgeable an was great with suggestions an did a fabulous job. Will be keeping Zeroez of Tri-cities in my thoughts for when we need it done again!! Thanks Ivan
We’ve had nothing but great experiences with these guys! Used them multiple times and they’ve always done a really great job and been easy to work with
Nick did an awesome job explaining how the treatments work on different fabrics. He was quick and efficient and provided me with good advice without pressure or trying to upset. Of course zero rez will be our company of choice. Thank you Nick!!
On time, professional and great customer service!
Thank you, great job cleaning the carpets and furniture. We highly recommend Zerorez
Our technician Cory was amazing! He did an outstanding Job on our home! Will definitely continue to do business with Zerorez!
We had zerorez come out to clean our couch. We were able to get a quick appointment (next day) and they were able to remove crayon stains from our couch. I was pleasantly surprised! 200$ to clean our large sectional.
Excellent and professional service, quality work and efficient. I would use this service again!
Top notch communication, the technician’s work was exceptional. 10 out of 10. Will recommend and use again.
I had my sofa, recliner, and 10 dining chairs cleaned! My dining chairs were so dirty. Now they look basically brand new. My tech was super kindly, friendly and very upfront! I will definitely be having Zerorez come back for my laminate flooring. Update: 6/28/26 I had zeroes come back to do my laminate flooring.…
Corey did a fantastic job on our bedroom /closet carpet. We also had him do a mattress and chair and they came out looking brand new.
The service guy was informative a he knew what he was doing. Did a good with the cleaning of my sofas
Great service and great work done! Nathan did an excellent job!
Corey cleaned my carpets and my recliner. He did the best job I have ever had done over the years. I would give him a 10 for an excellent job done. I would recommend the company and Corey.
Awesome, efficient and professional!
Great service, easy to book and my sectional is very clean.
The father of my three children died in a motorcycle accident a few weeks ago. So many people flocked to our house to help make things as easy as possible for me and the kids. To make everything clean and calm around us to help with our grieving and healing. And we really needed a carpet and couch cleaning... My…
Th nicest professional technician. So friendly.
Showed up early and did a great job on our carpet and bay window cushions! I was able to book online with an appointment in less than 24 hours. Great price and highly recommend!
Nathan was very polite and thorough. Had to return to the shop.Because a part broke and was very apologetic.None of his fault! 3rd time, i've used zero res this year!
On time, friendly, and excellent work. Carpet in 2 rooms and a sofa.
here is an employee who takes pride in his work and is an asset to the company he works for for.
Great service! Spring cleaning in full effect. Got 4 rooms, stairs, and our sofas cleaned today. The technician, Sam was professional and kind. He was thorough with everything. Highly recommend Sam and Zero Rez for upholstery and carpet cleaning. Thank you!
Nick was punctual, polite and very efficient. He did a fantastic job on the carpet and a recliner. Definitely recommend.!!
Very polite and explained the process. I would always recommend Zerorez!
Another great cleaning from Zerorez. Nick does an excellent job and always takes the time to explain my options clearly.
Riley showed up on time. Big plus. He was efficient and polite. I would use them again! They had a next day appointment so no waiting.
We have been using Zerorez for years. They are always professional and friendly. Their work is quality. Thank you for taking such good care of us!
Josh was very informative. He did a great job offering services and explaining in detail. Very professional and got the job done well! Thank you!
Our home - feeling refreshed following a visit by my technician at Zerorez!
Great people and great work! My life is busy enough, this company allowed me to schedule and reschedule via text. With all communication through text, call, or email this company could be short and professional; they happen to also be very kind and personable! 10/10 recommend!
Josh was so great! service was impeccable, so thankful he was working that day. ☺️
Excellent quality cleaning! We had a carpet, two sofas, and three rooms done today, and everything turned out great! I appreciated our technicians explaining everything they were going to do, and then asking us if we were satisfied with the quality of their work before proceeding to the next room. 10/10 would recommend ZeroRez to friends and family!
They were early!!! Very Attentive and did an AMAZING THOROUGH Job!!!!! Thank you both so very much!!!
Josh was very informative, easy to talk to. Did a great job will use him again
Josh did an excellent job today! Highly recommend this service!
It looks good. The couch took more time to clean. Feels good having everything cleaned before Christmas
Roberto went above and beyond to make my old carpeting and couch look fantastic! I would definitely use Zero-rez again.
Excellent service! The technician was professional and knowledgeable and did a great job! We are very happy with the way our sofa turned out.
Nick was great about describing expectations and results. He was very professional and informative.
Josh did an excellent job. My son’s dog had seizures in my living room, which caused him to lose control of his bladder and bowls right before he died. Josh took additional care to ensure all remnants of the waste were properly removed, including the smell. My furniture and carpet looks like new and smells fresh. I’m very pleased with the results.
Great and quick service
I really appreciate Zerorez. Couch was soiled with pets urine. The tech did everything to make it clean and smell better and it looks and smells great. Thank you!
They did a great job and even brought my trash can in from the street for me.
Josh was incredibly thoughtful, professional, and compassionate. Listened to my needs with an honest heart, and honest hard work. He did a fantastic job, and would absolutely recommend using this company again. Josh deserves all the praise for a job well done, and most importantly, being human. Not only was he…
Josh was very professional and pleasant. He did an amazing job cleaning our dining room chairs and all of our carpets. I would highly recommend. We will use them again.
We are absolutely delighted with the results! We have an older dog and accidents had started so we definitely wanted it cleaned and Ryan couldn't have done a better job or been more thorough! We will definitely ask for him again next year. Thank you for the great service!😁☆☆☆☆☆
I called zerorez because my carpet and upholstery was in need of sanitation dilute to an animal related illness. Not only was the office staff (Rosie) compassionate and understanding, but the tech that came out (Josh) was patient, understanding, and thoroughly did the job with a smile. He listened to my needs and…
Easy to get appointments and great customer service
Timely, thorough for my needs, professional
Our basement family room desperately needed a clean, along with our secondhand sectional. Zerorez was easy to schedule with, and communicated ahead of time to confirm details of the job. We were served by technician Alex, who was polite, friendly, and very knowledgeable about the best plan to clean our carpets,…
We had some pretty dirty furniture from moving across the country and after having it cleaned by zerorez, it not only smells good but looks gorgeous!
The guys did a great job
Excellent service
Our service technician was punctual, professional, friendly, very thorough, and did an overall excellent job. He explained everything thoroughly and took the time to make sure my expectations matched the job he was doing, so there would be no surprises, and I was satisfied. We are a repeat customer because this is…
Harrison was very thorough, professional and helpful. Gabriel was his name and Yes he was
Efficient, quick and very thorough👏🏼👏🏼👏🏼👏🏼👏🏼
Quick, efficient and the guy that did the service was very nice. Will definitely use again!
Very positive first experience with Zerorez and their technician, Edwin. He did a great job cleaning a sofa and loveseat; both look new again. I’ll definitely use Zerorez again in the future.
very friendly,great worker ,Best costumer service ever.
Devin was our professional & he was a Rockstar from beginning to end!! He explained everything, answered any questions & did a great job!! He was also super friendly & engaged in conversation while he worked. He was just awesome. Our carpets and furniture look amazing & we can already feel the difference in the…
Was on time, professional and got the job done.
Great service
Great service. Explained the whole process
Our couches look brand new! They did an excellent job cleaning them from every day wear plus three dogs who are always on them. My only complaint is they left the floor sticky from the overspray applied to the couches.
Love, love, love! Great communication, great results.
I appreciate the customer service at Zerorez. Everyone I spoke with was polite and respectful. The technician was wonderful and explained the service options and pricing. The Zerorez experience was great for the most part; the only downside is the pricing for spot cleaning is well above the listed prices on the…
We use Zerorez Tri Cities for all our carpet and furniture cleaning. Their quality and efficiency is excellent!
Awesome customer service. Very thorough w the clean & gave me great advice how to maintain them. DEFINATLY WOULD RECOMMENDED! ⭐️⭐️⭐️⭐️⭐️
Great service. Friendly and professional.
Harrison was very kind and professional. He did a fantastic job with my carpeted areas. The carpets are so soft and clean!! I was pleasantly surprised!
Harrison was right on time, extremely friendly and professional. He gave perfect instructions for the aftercare of my sectional and left it looking like new. I will most definitely use zerorex again.
Our patio furniture needed some love. Brian did a fabulous job cleaning and keeping me informed all throughout the process. Thank you ZeroRez!
They do a great job. And my carpets always stay cleaner longer.
The Zerorez technician was pleasant and very efficient. The upholstery looks cleaner..
Technician came one time, was very clear about what stains he’ll be able to get rid of and what I should expect when it’s done. Also went above and beyond to give a 5 star service. Definitely recommend
Very good communication skills and respectful. Thanks
Prompt very professional but in a friendly manner. Explaining everything they are doing even watched a bit on an area that needed more attention. Can't say enough!
Zerorez has been our go to for the past couple of years. They are always very friendly and do a great job cleaning carpets and upholstery for a great price!
The whole process was so easy, from beginning to end; online scheduling and confirmation down to payment. Costs were transparent and upfront. The technician was punctual and professional. I would use them again.
ZeroRez did great on two couches. They Friendly, thorough. Would hire again.
Honestly the reason I called is for a few stains that I needed out and they did not come out so I’m not happy.
Jordan is always curtieous and professional. He does a very good job; as well as explaining what services we may want or need!
Tech did an amazing job getting my cream furniture clean. Paid attention to the trouble areas that I requested. That’s hard to come by these days
We’ve had them out multiple times to clean both our couch & the carpets. We have wool carpets & so they do need extra attention. They have always done a wonderful job. Explained everything. No surprise charges. Considerate of your home & professional. This last time we had Jordan out & he did a great job.
They did an incredible job ! My carpets look amazing ... they came very highly reccomended. They were very professional, and on time, little more than I had hoped.. but it's all relative you get what you pay for. I would highly reccomend them for your future needs. I will definately use their services again in the future !
Great people and unbeatable service
Great company to work with. From the friendly and helpful service rep (Rosie I believe her name was) that scheduled my appointment and gave me pricing over the phone to, Alex, the lovely lady that came to provide service to my residence. I’m impressed. I was able to get an appointment right away and Alex arrived on…
I had zerorez clean my sectional and they did a great job. 4 years of child crumbs and dog hair made a tough job but Devyn handled it like a pro. He was professional and kind and did a great job. My couch feels and smells brand new again.
Grout and tile looks brand new. Professional, friendly and she worked hard. Well done.
Cameron was professional and friendly and helpful! Thank you!
The tech showed up early which was great! He did a great job and was very professional. I love their products and my couch looks amazing!
They did a great job. The appointment was confirmed twice and the tech showed up in the middle of the two hour window given. Tech was nice and got the job done in about 2 hours (2200 sf house). Carpet was dry in 4 hours. Looks and feels much better.
The technician (Jordan G.) was very professional and knowledgeable, he made a point to understand my needs and offered recommendations approximately. Once we agreed the services, he did a thorough job and invited me to review his work on several occasions. I highly recommend Zerorez!
My technician was on time, professional, and she had an amazing attention to detail. Our furniture had never been cleaned and with three dogs and four humans relaxing on the couch over the years..it was time! She made great suggestions and made sure to explain her area of expertise to manage my expectations (which…
We were thinking about getting new carpet, couches and dining chairs....not anymore! They all look brand new!! Would absolutely recommend using them. Jordan was our tech and we really liked him and he did a really great job! 10/10
A good job was done by a friendly and professional worker. Gotta admit they were more money than I wanted to put out though. But these two pieces are important to me and he cleaned them up nicely.
Jordan was super helpful and knowledgeable and I’ll be sure to use them in the future. Thank you!
I cannot begin to explain how grateful I am to Zerorez! My poor car had an incredibly persistent odor of cat urine that I could NOT get out no matter what I tried. And I had tried SEVERAL things. My kitty had an accident on the way to the vet and it had soaked into my cloth seat on a hot day. Other treatments and…
Great people fast to get me in. polite! I can’t knock em for that . Fast and friendly for sure . Reasonably priced too ! But it takes more than just clean water . The main stuff in my seats still remained after the service . Might work better on carpets . Don’t know .
She took her time an cleaned my King size sectional an ottoman like they were brand spanking new and I have 3 kids and 3 years worth of dirt. I was at work while it got cleaned but once I came home I was very happy an surprised. This is my second time getting upholstery done and I'm never dissapointed.Thank you same date and time next year please.
Tech was very friendly
Cameron was very informative, helpful and personable! I will definitely be using them again!
The gentleman that came out and did the work was unbelievably one of the best people I’ve ever dealt with in any trade. I would use this company and refer them to anyone who asked me
Cameron was very respectful, fast, informative and helpful. Did a thorough job. It was a very big job for one person.
Zerorez always does a fantastic job and the service is outstanding. They are also great with communication and keeping you informed every step of the way.
They did a great job. They came earlier than expected and were very professional.
Did an amazing job! Professional, quick and convenient. Got couches and chairs cleaned and all of our ducts and dryer vent cleaned. Will recommend to anyone and definitely use them again.
Technician was really nice and quick. Job well done!!! Sectional sofa and are rug looks great
We ended up having mixed results. Our carpets are cleaner overall but some marks were left during the process. They came back and fixed the problem. Really excellent service.
Exceptional service and expert technician. We've used zerores in the past and will always use them when cleaning carpet and upholstery.
Great communication, arrived at scheduled window of time appropriately. Brandon was the tech who was extremely polite, very professional, and very courteous of my home. My furniture smells great, it looks great and I am so thankful I made my upholstery cleaning choice with this company. Thank you!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 706 | $176–$353 |
| Carpet steam cleaning | 473 | $153–$297 |
| Pet stain & odor removal | 389 | $175–$310 |
| Upholstery cleaning | 164 | $203–$354 |
| Area rug cleaning | 132 | $126–$261 |
| Mattress cleaning | 5 | — |
| Drapes & curtain cleaning | 2 | — |
