Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts
Customers frequently praise the professionalism, punctuality, and thoroughness of the technicians, noting that carpets often look refreshed after service. Positive feedback highlights knowledgeable staff who explain processes clearly and reasonable pricing for standard jobs. However, some low-star reviews cite dissatisfaction with specific outcomes, such as persistent stains or lack of deodorizing, alongside complaints about pricing discrepancies, missed appointments, and unclear communication regarding service charges.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,300 Google reviews we collected
Phrases our text analysis found in 1,750 written reviews
Price verdicts customers left with their Google review
Middle half of what 394 customers paid ($139–$353) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,750 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The professionalism, attention to detail, and commitment to customer satisfaction were truly impressive!”
“⭐⭐⭐⭐⭐ Absolutely Outstanding Service — Five Stars Aren’t Enough!”
“I've been an apartment manager for 20 years and have had thousands of carpets cleaned and saved and the job that was done today was terrible.”
“Every experience w ZeroRez has been professional, informative, kind, punctual, thorough.”
“The tech just never showed up.”
“Would highly recommend ZeroRez to anyone looking for carpet cleaning!”
“NEVER again will we use them and HIGHLY discourage ANYONE from hiring #Zerorez; they do NOT stand behind their work and a $200 carpet cleaner from the…”
“Jake was professional and thorough in explaining their process.”
“They are very reasonably priced, their techs are always extremely professional and knowledgeable.”
“Extremely overpriced did not show up when they were supposed to definitely not worth the money”
“It’s refreshing to find a company that genuinely cares about delivering an outstanding experience and making its customers happy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zerorez for 6 kinds of job. Pick one to see what they paid and said.
Love using ZeroRez. They are very reasonably priced, their techs are always extremely professional and knowledgeable. They do a great job!
Jesse was awesome! Very professional and friendly. He did an outstanding job and our carpet looks fantastic! I highly recommend. Ask for Jesse
Good equipment, quality products, great service. Tech ‘Jake’ was thorough and is obviously proud of his work. Did a great job!
Very happy with our Zerorez carpet cleaning results. Jake was professional and thorough in explaining their process. Would highly recommend.
My tech was early, he cleaned 3 bedrooms, living room and dining room. He was very pleasant, professional and did a very good good job.
Jesse w ZeroRez is 10/10. Every experience w ZeroRez has been professional, informative, kind, punctual, thorough. I recommend ZeroRez to my family and friends.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 1019 | $126–$277 |
| Pet stain & odor removal | 364 | $126–$366 |
| Area rug cleaning | 196 | $126–$404 |
| Upholstery cleaning | 135 | $169–$297 |
| Carpet steam cleaning | 122 | $146–$309 |
| Drapes & curtain cleaning | 4 | — |
4.9 ★★★★★ 2,300 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lloyd was the best! Highly recommend! Very professional and kind!
Thank you, Lori! We're so glad to hear you had a great experience with Lloyd. Your recommendation means a lot to us!
⭐⭐⭐⭐⭐ Absolutely Outstanding Service — Five Stars Aren’t Enough! I cannot say enough wonderful things about Zerorez! From beginning to end, the entire experience was exceptional. The professionalism, attention to detail, and commitment to customer satisfaction were truly impressive! The care and effort that went into cleaning our carpets made such a difference. Everything looked beautifully refreshed, and the results exceeded my expectations! What really sets Zerorez apart is the pride they take in their work. It’s refreshing to find a company that genuinely cares about delivering an outstanding experience and making its customers happy. If you’re looking for a carpet cleaning company that delivers exceptional service, beautiful results, and a truly professional experience, look no further! Zerorez has absolutely earned my highest recommendation and my future business! I wouldn’t hesitate to use them again. Thank you, Zerorez, for a fantastic experience! 👏
Thank you, Stephanie! We truly appreciate your kind words and are delighted to hear about your exceptional experience with Zerorez. Your satisfaction means a lot to us, and we're thrilled that our team's commitment to quality made such a positive impact. We look forward to serving you again in the future!
Carpets look great b
Thank you, Patrick! We're glad you love the carpets, and we appreciate your support.
Chris was thorough and fast!!! My capets feel great and look wonderful
Thank you, Jennifer! We're glad to hear that Chris provided thorough and fast service, and that your carpets look and feel wonderful. Your satisfaction means a lot to us!
Love using ZeroRez. They are very reasonably priced, their techs are always extremely professional and knowledgeable. They do a great job!
Thank you, Jane! We appreciate your kind words about our pricing and the professionalism of our team. We're glad to hear you love using ZeroRez!
Jesse was awesome! Very professional and friendly. He did an outstanding job and our carpet looks fantastic! I highly recommend. Ask for Jesse
Thank you, Jim! We're glad to hear you had a great experience with Jesse. Your recommendation means a lot to us, and we're happy your carpet looks fantastic!
Good equipment, quality products, great service. Tech ‘Jake’ was thorough and is obviously proud of his work. Did a great job!
Thank you, Alan! We're glad to hear you had a great experience with our equipment and service. Jake truly takes pride in his work, and it's wonderful to know his efforts made a positive impact. We appreciate your feedback!
Very happy with our Zerorez carpet cleaning results. Jake was professional and thorough in explaining their process. Would highly recommend.
Thank you, Linda! We're glad to hear you’re happy with the Zerorez carpet cleaning results. Jake appreciates your kind words about his professionalism and thoroughness. Your recommendation means a lot to us!
My tech was early, he cleaned 3 bedrooms, living room and dining room. He was very pleasant, professional and did a very good good job.
Thank you, Holly! We're glad to hear that your tech was early and did such a great job cleaning your home. We appreciate your kind words about his professionalism and pleasant demeanor.
Tech very knowledgeable and helpful
Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts
