Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “Auto engine diagnostic” · showing 20

BenjaminLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am so impressed with Zia Automotive. They treated me so well, very respectful, very informative, never once felt like they were trying to pull a fast one on me. I definitely will choose this spot for future repairs and will point all family and friends to this location. You can't go wrong!

Not sureAuto engine diagnosticEngine repair
Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Glade to say I have a new mechanic, Zia! A++ Thank you all!

Great priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very helpful and understanding

Auto engine diagnostic
Joey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I've been going to Zia since 2015 for all me vehicles. Not once have I been unhappy. Their technicians are top-notch and everyone I work with is professional and helpful beyond expectations. Thanks Zia!

Reasonable priceAuto engine diagnosticVehicle Inspection
Artha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chuck and the crew deliver amazing customer service and worked with me on finding the best option for situation.

Not sureGeneral repairs & maintenanceAuto engine diagnosticOil change
KALocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had the pre-inspection for a vehicle I bought. They did a great job and were kind and courteous. Dropped it off first thing in the morning and picked up the car in the afternoon.

Reasonable priceAuto engine diagnostic
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very efficient, professional and thoughtful.

Auto engine diagnostic
Esther6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Second time I have taken my vehicle to Zia. Everything was done on a timely basis and got my vehicle when I was told I would get it. Excellent customer service and a job well done. Thank you.

General repairs & maintenanceAuto engine diagnosticOil change
Conrad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My turbocharger went out on my Ford Escape, and I got quoted $4,200 at another shop for the replacement. I took it to Zia and they confirmed the diagnosis, and quoted me $3,300, a much more reasonable price for the job. I appreciate their work, and I’ll definitely be coming back again.

Reasonable priceAuto engine diagnosticEngine repairOil change
BettyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am extremely happy on the service my equinox got ! Josh G was extremely pleasant and informative about what they did to my car . I already gave out his card to my friends and told them about the great service.

Great priceAuto engine diagnosticAuto engine tuningAuto maintenance
F.Y.Local Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My most recent visit: I went in for an oil change and a new oil pan. They did the work fast and did a good job. Chuck is always very helpful and kept me updated. The downside is it is getting very expensive. 😬 The labor cost is now $190 an hour. I was blindsided by the cost this time. Hope my car is good for a…

Air & cabin filter replacementAuto exhaust system repairGeneral repairs & maintenance
Pat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Zia Napa Auto Folks are very professional with excellent communications and great prices also excellent mechanics I have used them for years!

Auto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chuck is more than helpful.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chuck was great. My new go to auto repair

Auto engine diagnostic
Abinash16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Really appreciate the diligence of the shop. I had a problem with the AC compressor and they continue to work on it until they fixed it.

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Value
Brad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very clean professional shop with good communication. Recommended.

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
Rosemary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I asked them to inspect a used Honda I was in the process of purchasing. They did a very thorough job. I was able to complete my purchase with confidence.

Auto engine diagnosticVehicle InspectionVehicle safety inspection
DerekLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

I’m sure this place is great for a lot of people, but it wasn’t a fit for me. I want to be able to trust you as a professional and I want to feel respected. Extremely overpriced compared to other places I’ve called.

Auto engine diagnosticElectrical repair
Donna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took me right away. They needed time narrow down problem. Informed me of what was going on. Was able to pick up after a few days. So far so good.

Auto engine diagnosticService not listed
MatthewLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zia Auto is a great repair shop. Prompt service. My job was completed ahead of their estimated time! Will use again.

Auto engine diagnostic

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

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