Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “Auto engine diagnostic” · showing 40

BenjaminLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am so impressed with Zia Automotive. They treated me so well, very respectful, very informative, never once felt like they were trying to pull a fast one on me. I definitely will choose this spot for future repairs and will point all family and friends to this location. You can't go wrong!

Not sureAuto engine diagnosticEngine repair
Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Glade to say I have a new mechanic, Zia! A++ Thank you all!

Great priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very helpful and understanding

Auto engine diagnostic
Joey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I've been going to Zia since 2015 for all me vehicles. Not once have I been unhappy. Their technicians are top-notch and everyone I work with is professional and helpful beyond expectations. Thanks Zia!

Reasonable priceAuto engine diagnosticVehicle Inspection
Artha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chuck and the crew deliver amazing customer service and worked with me on finding the best option for situation.

Not sureGeneral repairs & maintenanceAuto engine diagnosticOil change
KALocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had the pre-inspection for a vehicle I bought. They did a great job and were kind and courteous. Dropped it off first thing in the morning and picked up the car in the afternoon.

Reasonable priceAuto engine diagnostic
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very efficient, professional and thoughtful.

Auto engine diagnostic
Esther6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Second time I have taken my vehicle to Zia. Everything was done on a timely basis and got my vehicle when I was told I would get it. Excellent customer service and a job well done. Thank you.

General repairs & maintenanceAuto engine diagnosticOil change
Conrad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My turbocharger went out on my Ford Escape, and I got quoted $4,200 at another shop for the replacement. I took it to Zia and they confirmed the diagnosis, and quoted me $3,300, a much more reasonable price for the job. I appreciate their work, and I’ll definitely be coming back again.

Reasonable priceAuto engine diagnosticEngine repairOil change
BettyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am extremely happy on the service my equinox got ! Josh G was extremely pleasant and informative about what they did to my car . I already gave out his card to my friends and told them about the great service.

Great priceAuto engine diagnosticAuto engine tuningAuto maintenance
F.Y.Local Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My most recent visit: I went in for an oil change and a new oil pan. They did the work fast and did a good job. Chuck is always very helpful and kept me updated. The downside is it is getting very expensive. 😬 The labor cost is now $190 an hour. I was blindsided by the cost this time. Hope my car is good for a…

Air & cabin filter replacementAuto exhaust system repairGeneral repairs & maintenance
Pat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Zia Napa Auto Folks are very professional with excellent communications and great prices also excellent mechanics I have used them for years!

Auto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chuck is more than helpful.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chuck was great. My new go to auto repair

Auto engine diagnostic
Abinash16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Really appreciate the diligence of the shop. I had a problem with the AC compressor and they continue to work on it until they fixed it.

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Value
Brad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very clean professional shop with good communication. Recommended.

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
Rosemary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I asked them to inspect a used Honda I was in the process of purchasing. They did a very thorough job. I was able to complete my purchase with confidence.

Auto engine diagnosticVehicle InspectionVehicle safety inspection
DerekLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

I’m sure this place is great for a lot of people, but it wasn’t a fit for me. I want to be able to trust you as a professional and I want to feel respected. Extremely overpriced compared to other places I’ve called.

Auto engine diagnosticElectrical repair
Donna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took me right away. They needed time narrow down problem. Informed me of what was going on. Was able to pick up after a few days. So far so good.

Auto engine diagnosticService not listed
MatthewLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zia Auto is a great repair shop. Prompt service. My job was completed ahead of their estimated time! Will use again.

Auto engine diagnostic
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Check Engine light. Diagnosed and replaced faulty sensor

Auto engine diagnostic
Sabrina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Quick service, fair price, clean building

Auto engine diagnosticTransmission repair
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The folks at Zia, especially Sean, we're extremely helpful and thorough. They diagnosed the problem, a failed ignition coil, very quickly, and all needed repairs were addressed in a few hours. My sincere thanks to your team for a job well done. Jim C

Auto maintenanceAuto engine diagnosticEngine repair
Casey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly staff and great service. They were able to find a fuel leak and make the necessary repairs on a quick return time. Thank you for the great service. Will return for future service.

Auto engine diagnosticOil change
Frankie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Removed and replaced radiator

Auto A/C rechargeAir conditioningAuto engine diagnostic
Death3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Direct and professional, superior quality service...

ElectricalAuto engine diagnosticElectrical repair
Katrina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My check engine went on, they were able to get my car in the next day. They found what was wrong snd was able to repair my Buick. The business was clean and inviting staff was professional and courteous. Thank you so much I gave finally found a place to take my car .

Auto engine diagnosticEngine repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Does very professional work.

Auto engine diagnostic+ Quality+ Professionalism
Veronica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Staff was extremely helpful, respectful, and professional. They diagnosed the problems with my vehicle, gave an estimate of the cost, kept me updated with changes to the status of my vehicle and the work being done on my vehicle, and gave a thorough explanation of repairs and costs when I went to pick my vehicle up.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Dria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Don’t waste your time or your money with these people they will try to tell you anything is wrong with your car to make money I was told my head gasket was blown so I went and got a second look and it was my fuel pump

Auto engine diagnostic− Professionalism
Tina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Did a good job but if you have to deal with Alex I feel bad for you. Unprofessional and rude. This whole experience buying a vehicle from zia was stressful and expensive.

Auto engine diagnostic− Professionalism
KellyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people, honest and fair.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
JoyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As always Zia is helping me hang on to my old car!!! Thanks for making my life quick and easy! I know my car is in good hands. Joy

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Teri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My wife's vehicle was having issues, and she needed it fixed right away to get to work. They identified serious problems I'd not noticed. Zia had it fixed the next day. They where fast, professional, and affordable. I'd defiently recommend them to anyone that needs auto repair.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Zia Motors is a fabulous place to have your car fixed and I'll tell you why. I had an alternator and the battery put in and it was fine. Come to find out I had a oil leak from my gasket that was leaking into my alternator. Well this fantastic place replace the alternator honor the warranty and I paid nothing. And…

Auto engine diagnostic+ Value
Rachel14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I chose Zia originally because they were within walking distance from my house. What a blessing! They are friendly, get your car in fir an estimate quickly, and are very fair. They aren’t the type of shop that recommend doing services just to make money. They are honest and straight forward. They have a loyal…

ElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am very happy with the service I received. Absolutely everyone in the shop was very polite and respectful. They were patient and kind and helpful. I had to have a computer replaced in my van. They were fair in the pricing and excellent in the installation. I am very pleased.

Auto glass repairAuto engine diagnosticGeneral repairs & maintenance+ Professionalism
CM6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Service was great. Identified issues and completed work quickly.

Auto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism
sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Something was wrong with 02 sensors. Diagnosed the problem and fixed professionally and properly with smiles.

Auto engine diagnosticService not listed+ Punctuality+ Quality+ Professionalism
Matthew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great place and very professional. I will return for all future vehicle maintenance!

ElectricalAuto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism

Show more auto engine diagnostic reviews (19 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

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