Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Battery” · showing 20

Brian13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Needed an alternative to Larry H Miller Jeep dealership for a new main and an alternate battery replacement for my 2022 Jeep GC SR. Zia came in at 65% of Miller quote, on time and a very smooth process. Have used Zia for body work twice, both experiences great. Now will use for all Jeep mechanical needs. Zia is a…

Reasonable priceBattery
jannaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

There are many things that make this shop i place that I will return to and recommend to others. A human being answers the phone, rather than a recorded message with options for this and that. They're prompt, very courteous, very helpful in general, and their pricing is better than many other shops. I like the fact…

Reasonable priceBattery
TantraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I couldn’t get my car to start on a Saturday. I called Zia on a Monday. I had to leave on a trip on Tuesday. They got it done that day before I had another car and they were equally as impeccable as well as friendly and thorough..

Reasonable priceBattery
Rose9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I took my car in to check my battery .Its was no good so they put a new one.. They also had to put in an alternator . It didn't take any time at all was done that day. My brother and I will always thake our vehicles to Zia. They have always done a good job and we can trust them. Thank you Rose...

Great priceBattery
EricLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Zia Automotive has become the one place we trust and recommend for auto repair. They’re straight shooters and problem solvers with good customer service and reasonable pricing. When you find an auto service place like this, you hold onto it and want them to do well. I’m glad they’re doing business in Albuquerque.

Reasonable priceGeneral repairs & maintenanceEngine repairBattery
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Car wouldn’t start. AAA diagnosed a problem with a battery terminal cable. Spoke with Brennen three times before going by. They fixed it for me in the parking lot! No charge. Amazing and very kind. I will definitely use them in the future! And I’ve been looking for a mechanic to fix my son’s VW Passat … I found the right shop! Thank you guys!

Great priceBattery
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Was happy to find someone with reasonable pricing that took care of my Tesla needs. Thank you so much ! Kristina

Great priceGeneral repairs & maintenanceBattery
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Continue to provide excellent service. Only place I trust.

BatteryElectrical repairGeneral repairs & maintenance+ Quality+ Professionalism
MLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were able to get my wife's car in quickly and diagnose the problem and take care of it.

BatteryElectrical repairOil change+ Punctuality+ Professionalism
AndrewLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I live in the West Mesa area and tried to contact mechanics in the area, and no one even answered the phone, or replied to my online appointment requests. I reached out to Zia, Sean picked up the phone, and had me in within the hour. Jeep was done in 24 hours, and when I picked it up Joe was helpful and friendly. I…

Battery
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chuck was the best to work with. He went above and beyond to make sure I would feel safe and secure in driving my car again!! THANK YOU

BatteryBody & TrimBrakes
Lainey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

My car needed serious repairs to pretty much everything underneath and inside my front passenger tire. So far I am fairly pleased; one thing however did disappoint me.. my car has all black rims, and in repairing my rim they said they were unable to replace it with another black rim and gave me a silver one. When I…

BatteryBrakesGeneral repairs & maintenance
Reyna13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Friendly and fast!

Battery+ Punctuality+ Professionalism
Lacey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Zia Auto did such an amazing job. My AC went out so I made and appointment ASAP. They were able to fix it the day of my appointment and everything works so well. Very professional and very kind. I highly recommend.

BatteryAir conditioningOil change+ Punctuality+ Quality+ Professionalism
Char7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Not sureBattery
PuhnLocal Guide · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto maintenance
Davea year ago★★★★★

Rating only, no written review.

Reasonable priceBattery
Rosalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnosticSteering & suspension replacement+ Punctuality+ Quality+ Professionalism
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BatteryEngine repair+ Professionalism+ Value
dave2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatterySteering & suspension repair+ Punctuality+ Quality+ Professionalism

Show more battery reviews (3 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance128—
Oil change106—
Auto engine diagnostic59—
Auto maintenance43—
Engine repair39—
Brakes38—
Steering & suspension repair31—
Electrical repair30—

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